There's lots to tell about....that we're unhappy about.
When we checked in, we noticed on the booking form stating a Standard room, although we specifically booked an Executive room on the hotels.com site.
We were told there's no such rooms left on the night, and was only offered a room change for the following two nights remaining stay.
When we changed to a larger room the following night, the shower situation was TOTALLY unacceptable. There was inadequate cold water pressure - so either the shower was way too hot, or if we tried to balance the water temperature - the shower became a trickle.
Finally, the a/c wasn't working - so we didn't get proper temp regulation in the room.
And the common corridors smelt unclean and smoky!!
It CERTAINLY didn't feel like a £144 room for the final Friday night!! esp with no proper shower to finish the 3 night stay with.
Very disappointed.,,,with this hotel. Would NOT stay there again.
In fact, would wonder if Hotels.com would take up our complaint.