스탠다드 트윈룸 | 객실 내 금고, 책상, 암막 커튼, 다리미/다리미판
예약 가능 여부 확인

시트러스 호텔 첼튼엄 바이 컴퍼스 호스피탈리티 여행 후기

3 out of 5
시트러스 호텔 첼튼엄 바이 컴퍼스 호스피탈리티
Wellington Street, Cheltenham, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 766개 이용 후기 중 233개" "
평점 8 - 좋아요. 766개 이용 후기 중 310개" "
평점 6 - 괜찮아요. 766개 이용 후기 중 133개" "
평점 4 - 별로예요. 766개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 766개 이용 후기 중 36개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

EUNGJOON 님, 대구

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
오나전 좋음!
꽤 좋던데요? 평점 3아님

8/10 - 좋아요

Dalvinder

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Matt Hewett | Duty Manager 님, 2024년 4월 14일
Dear Dalvinder ,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Gloria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location of the hotel is so convenient because is just close to High Street, shops and restaurants. The hotel has parking and is very easy to find.
2024년 3월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2024년 4월 10일
Dear Gloria,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

Pauline

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ageing Concrete block, good location
2024년 3월에 2박 숙박함
답변 제공: Matt | Duty Manager 님, 2024년 4월 10일
Dear Pauline,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Andrew

좋아요: 직원 및 서비스
Convenient location in town centre. Plenty of selection of eateries close by. The hotel staff were friendly but the accommodation is in need of updating but perfectly adequate if all that is required is a basic hotel room with bathroom at a very competitive price.
2024년 3월에 4박 숙박함
답변 제공: Matt | Duty Manager 님, 2024년 4월 10일
Dear Andrew,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 - 별로예요

Luis

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was dirty & mouldy. Found a nail clipping by the bed so God knows when the carpets were last cleaned. Dust on every surface and mould around the windows. Bathroom was mouldy and not very clean. Staff at front desk very helpful and polite.

6/10 - 괜찮아요

Cecilia

별로예요: 직원 및 서비스
Good: room was fine, very comfortable bed, cleaner was friendly. Acceptable budget hotel. Bad: desk clerk told me the parking charge was £8 but when I returned with the car later he tried to charge me £10. I didn’t fall for it. Maybe I should give him the benefit of doubt but I got the feeling it was deliberate. No apology was forthcoming.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

tim

i was told i did t have a booking on that night and was turned away, I ended up sleeping in a bush
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Tammy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived and the first room we was out Into was room 109 it was filthy there was black bits in the bathroom draws and dust well was Thick and everywhere so we approached front desk and complained immediately they said we could move and agree with us and upgraded us to a suite upon the second floor 217 loverly clean room But problems struck again the heating didn’t work and the staff couldn’t get it to work In the words basil faulty it was flue bard so a portable Heater was given to us after three hours and kept On the room was kind of a tick ( But which room Don’t have plug sockets next to the bed I Thought this was stupid but the rest of the room was great laid out well as. We enjoyed Despite the start and the ups and downs downs don’t let it put you of the hotel is. Very well located and the staff are just fabulous and awesome they work there socks of to make sure your stay goes well :) 10/10 staff 10/10 Breakfast it’s simple and cheap 7/10 for rooms and laid out and cleaness levels 4/10 Bar don’t have a great selection and. No sprits 10/10 for location
2024년 1월에 2박 숙박함
답변 제공: Matt | Duty Manager 님, 2024년 1월 30일
Dear Tammy,Thank you for taking the time to share your feedback. While we are happy you had a great experience with us, it is feedback like this that we learn from and use to improve ourselves.We acknowledge your dissatisfaction with the initial room you were provided. This has been passed to our our respective teams to rectify this for future stays.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，

6/10 - 괜찮아요

Michal

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2024년 1월 14일
Dear Michal,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Gloria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location, plenty of dining options walking distance.
2024년 1월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2024년 1월 10일
Dear Gloria, Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Neil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2024년 1월 10일
Dear Neil,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Robert

2023년 12월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2024년 1월 10일
Dear Robert,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value, great location
The hotel has a great location with underground parking for £10 a night (tight spaces so careful if you have a big car). Staff were very helpful and friendly. Rooms are basic but clean and comfortable - a great, value hotel with everything we needed. Would stay again.
2023년 12월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 12월 21일
Dear Catherine,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 - 별로예요

Ava

2023년 12월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2024년 1월 10일
Dear Ava,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설
Not value for money
The hotel is ok, gave YMCA hostel vibes. The most disappointing part was the breakfast, you can hardly call that a breakfast, its just toast bread, some croissants and pastries. If you love hot breakfasts like me then this is a no. Wasnt the cleanest hotel too. Thought it was overpriced, paid £104 for a Wednesday night, middle of the month. Was underwhelmed, and wont be staying there again thats for sure.
2023년 12월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 12월 20일
Dear Anonymous,Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We acknowledge your dissatisfaction with our Breakfast option we are working with our respective teams to rectify this for future stays.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，

6/10 - 괜찮아요

Mark

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 12월 13일
Dear Mark,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Wayne

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 12월 8일
Dear Wayne,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Alasdair

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Central location, quiet and comfortable (although the double bed was two singles pushed together). Will happily stay again for work visits.
2023년 11월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 12월 8일
Dear Alasdair,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 - 별로예요

Jade

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 12월 8일
Dear Jade,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Ian

2023년 11월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 12월 20일
Dear Ian,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

Marcy

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 12월 20일
Dear Marcy,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Nicky - Duty Manager 님, 2023년 11월 29일
Thankyou for taking the time for leaving us a rating, hope to welcome you again in the near future.

10/10 - 훌륭해요

Suzanne

2023년 11월에 2박 숙박함
답변 제공: Nicky - Duty Manager 님, 2023년 11월 29일
Thank you for taking the time to leave us a rating, we hope you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 - 훌륭해요

Ian

2023년 11월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 11월 13일
Dear Ian,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
citrus hotel
good location close to town, rooms good size, could do with some bread rolls with breakfast only toast available
2023년 10월에 3박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 10월 13일
Dear Patricia,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Ian

2023년 10월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 10월 13일
Dear Ian,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Suzanne

2023년 10월에 1박 숙박함
답변 제공: Nicky | Duty Manager 님, 2023년 11월 3일
Thank you for taking the time to leave your rating,we are pleased you enjoyed your stay and look forward to welcoming you again in the future.

6/10 - 괜찮아요

gary

2023년 10월에 2박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 10월 12일
Dear Gary,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Location
Excellent location, very comfortable room. Would stay here again.
2023년 9월에 3박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 10월 5일
Dear Helen,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Robbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 10월 5일
Dear Robbie,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok stay for Beer festival
Very centrally positioned by many pubs and bars etc. Was quite expensive for a Saturday night but hotel is ok. Just needs a bit of TLC.
2023년 9월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Stephen,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 - 너무 별로예요

Steve

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible dirty hotel
This hotel was awful. The room was dirty and the reception staff didn’t seem to care. Would not stay in this hotel ever again. Definitely avoid!!!!!
2023년 9월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Steve,Thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issue(s) you have highlighted.We hope to have an opportunity to earn back your trust in the very near future.Yours sincerely，

8/10 - 좋아요

Julie

2023년 9월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Julie,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Daniel

2023년 9월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Daniel,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Mrs E

2023년 9월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Mrs E,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Geoffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well located, clean and friendly staff
2023년 9월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Geoffrey,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

steven

2023년 9월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Steven,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Kerry

2023년 9월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Kerry,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

Neil

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Good location, too many extra charges
The building is pretty tired, the staff distracted, also charges for parking, parking early and checking in early makes it seem that customer care and ease comes a long way down the list of priorities.
2023년 9월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Niel,Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We acknowledge your dissatisfaction with the issues stated we are working with our respective teams to rectify this for future stays.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，

8/10 - 좋아요

Scott

좋아요: 직원 및 서비스
2023년 8월에 5박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Scott,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

Ralph

가족 여행
2023년 8월에 3박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear Ralph,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Nevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's just a budget Friendly stay in the city centre
2023년 8월에 3박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 8월 29일
Dear Nevin,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 - 너무 별로예요

I

2023년 8월에 2박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 9월 12일
Dear I,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was convenient for a night.
2023년 8월에 1박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 8월 29일
Dear Linda,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Matt | Duty Manager 님, 2023년 8월 29일
Dear Anonymous,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and a perfect place for a short stay. Staff were friendly and I felt safe staying there as someone travelling alone.
2023년 8월에 1박 숙박함
답변 제공: Malc 님, 2023년 8월 21일
Dear Kelly,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Malc Bishop Hotel Manager

2/10 - 너무 별로예요

Thomas

2023년 8월에 2박 숙박함
답변 제공: Malc 님, 2023년 8월 21일
Dear Thomas,Thank you for taking the time to share your reveiw, while we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，Malc Bishop Hotel Manager

2/10 - 너무 별로예요

sreedutt

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it was not wirth the money at all. . the facilities are very bad. the hotel belongs to the 90's
2023년 8월에 1박 숙박함
답변 제공: Malc 님, 2023년 8월 21일
Dear sreedutt,Thank you for taking the time to share your reveiw, while we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，Malc Bishop Hotel Manager

8/10 - 좋아요

Cho Chiu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Basic but value for money
A very basic hotel, no fridge, no slipper, no teeth brush, no room service unless requested. However regarding its price I have no more complaint about these. A value for money hotel to be recommended for budgeted traveller.
2023년 8월에 4박 숙박함
답변 제공: Malc 님, 2023년 8월 21일
Dear Cho Chiu,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Malc Bishop Hotel Manager