숙박 시설 정면 - 저녁/밤

더블트리 바이 힐튼 챌튼엄 여행 후기

4 out of 5
더블트리 바이 힐튼 챌튼엄
Cirencester Road, Charlton Kings, Cheltenham, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 337개" "
평점 8 - 좋아요. 1003개 이용 후기 중 378개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 166개" "
평점 4 - 별로예요. 1003개 이용 후기 중 83개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 39개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jeongeun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Reservations 님, 2021년 8월 27일
Thank you for your review!

8/10 - 좋아요

JEONGYUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
같은 컨디션의 객실을 2개 예약했는데 하나는 무지 작았습니다.
2018년 11월에 2박 숙박함

4/10 - 별로예요

Viveka

별로예요: 직원 및 서비스
Manager was unhelpful. Staff disorganised Would not recommend this place
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Charis S

출장 여행
좋아요: 직원 및 서비스
The hotel was a little worn but still comfortable. Stains on sheets and carpet. Disappointed that the pool was closed one day but when it was open it was good. Staff were very kind and helpful.
2024년 3월에 4박 숙박함
답변 제공: Oliver W 님, 2024년 3월 16일
Dear Charis, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately the pool closure was unforeseen due to emergency repair works which needed to be carried out however we are glad you found the leisure facilities to be enjoyable once they were back open. Warm Regards, DT Cheltenham

10/10 - 훌륭해요

Mayuresh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good experience
2023년 12월에 1박 숙박함
답변 제공: Oliver W 님, 2024년 3월 10일
Dear Mayuresh,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Chetlenham soon.Kind Regards,Oliver WickersFront Office Manager

8/10 - 좋아요

Hussein

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Oliver W 님, 2024년 3월 10일
Dear Hussein,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Chetlenham soon.Kind Regards,Oliver WickersFront Office Manager

4/10 - 별로예요

Audrey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cobwebs in room, bathroom fan did not work, lightbulb in standard lamp did not work, limited toiletries. Cobwebs , bulb and fan reported to reception, no interest, nothing done . Would not stay again.
2024년 2월에 2박 숙박함
답변 제공: Oliver W 님, 2024년 3월 4일
Dear Audrey, Thank you very much for taking your time to rate us 2/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 - 괜찮아요

Andre-Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The gym was actually terrible, however the spa was lovely. The bedroom was okay but the usb charger by the bed did not work so charging my phone overnight was a big issue, no plug by the bed. The staff were so helpful! The food was brilliant, breakfast and dinner.
2024년 2월에 2박 숙박함
답변 제공: Oliver W 님, 2024년 3월 4일
Dear Andre-paul, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like that I was unable to eat in the restaurant on the night of my stay as it had been entirely booked out to a convention of visiting trainee clergy. I was given no warning that the restaurant would be closed to me either at the time of booking nor at any time prior to my arrival. At 2 minutes past 6 (I.E. immediately after the restaurant's advertised opening time) I arrived in the restaurant, keenly looking forward to enjoying a 'Wild Mushroom and Truffle Risotto' only to be told that it was closed to me as it had been booked from 6:15 until 9:00pm and that I could neither eat before, nor after the block booking. This is unsatisfactory as, had I known beforehand, I would have made alternative plans. A pizza in the bar, although decent enough, was scant substitute for my eagerly anticipated, and doubtless delicious, risotto. Finally, there were no signs posted anywhere within the hotel warning of the restaurant's closure/unavailability.
2024년 2월에 1박 숙박함
답변 제공: Oliver W 님, 2024년 3월 4일
Dear Mark, Thank you very much for taking your time to rate us 4/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

4/10 - 별로예요

James

출장 여행
별로예요: 숙박 시설 상태 및 시설
Some of the staff were nice. But my room which was a very long walk from reception never opened resulting in a return journey at least once a day to get my card reset. There was no wifi in the room and the damp was bad in the bathroom. Eventually I changed rooms as there was a loud vibrating noise coming through the wall and the second room was better albeit the keycard still never worked. I also had fuel stolen from my car during the first night. Clearly this isn't the hotels fault but after raising it with them I never heard anything back
답변 제공: Oliver W 님, 2024년 3월 4일
Dear James, Thank you very much for taking your time to rate us 2/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 - 좋아요

Jayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Oliver W 님, 2024년 3월 4일
Dear Jayne, Thank you very much for taking your time to rate us 4/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 - 괜찮아요

David

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Hotel is looking tired and some of the facilities badly need updated. Staff were all excellent.
2024년 1월에 2박 숙박함
답변 제공: Oliver W 님, 2024년 3월 4일
Dear David, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second stay in just a few months. The staff are very friendly and welcoming. Nothing is too much trouble. We had a lovely afternoon tea with our friends. We got a room upgrade which was nice. The rooms are clean and comfortable. We will stay again on our next visit to the Cotswolds.
2024년 1월에 1박 숙박함
답변 제공: Oliver W 님, 2024년 3월 4일
Dear Peter, Thank you very much for taking your time to rate us 5/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 - 훌륭해요

Megan

2024년 1월에 1박 숙박함
답변 제공: Oliver W 님, 2024년 3월 4일
Dear Megan, Thank you very much for taking your time to rate us 5/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

2/10 - 너무 별로예요

Richard

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kevin

2023년 12월에 2박 숙박함
답변 제공: Oliver W 님, 2024년 3월 4일
Dear Kevin, Thank you very much for taking your time to rate us 1/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 - 훌륭해요

jayne

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Tom

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

LEE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice Hotel and close to Cheltenham town centre,
nice Hotel and close to Cheltenham town centre, recomend India brasserie in town for Indian meal
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sukhdeep

답변 제공: Oliver W 님, 2024년 3월 4일
Dear Sukhdeep, Thank you very much for taking your time to rate us 5/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 - 좋아요

Philip Martyn

2023년 12월에 3박 숙박함

8/10 - 좋아요

Amy

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Leigh

출장 여행
AWFUL DO NOT RECOMMEND AT ALL
Absolutely terrible! Soon as I got in the room I could hear slamming of doors loud music and banging. I asked to change rooms. They moved me to the second floor which the room was even worse. The TV did not work, the WiFi did not work, the shower did not work, the sheets were filthy. The room was cold and cramped and mould by windows. The staff were rude apart from two young girls on reception were friendly but the bar staff were arrogant rude and very unprofessional shouting and swearing at the back. All night long I could hear slamming doors, people walking in and out the corridors banging music it was awful!! The hotel is so old aswell it’s a joke. Finally - I asked if I could charge my electric car up I was hiring and they said no, then in the morning another lady said oh yes you could have and it’s free for guests - instead of being able to charge this overnight for my commute back I then had to spend 5 hours instead charging it in Cheltenham town centre and paying £35! I would never recommend this hotel to anyone it has genuinely and I mean this, been the worse stay I have ever had. Total total waste of £120
2023년 12월에 1박 숙박함
답변 제공: Oliver W 님, 2023년 12월 21일
Dear Leigh,Thank you for taking your time to provide us with your feedback.We are sorry to hear that your stay with us did not meet your expectations on this occasion, however it appears that none of the mentioned issues were raised with us at the time of your stay - this would have enabled us to try and resolve them for you promptly. with the above in mind I have noted the points that you have made and I will follow up with the teams that those points relate to.I am however pleased to read that you found the reception team to be friendly and we appreciate all feedback come good or bad as this enables us to evaluate what is needed to ensure our guests expectations are being met.Once again I would like to thank you for your feedback and please feel free to reach out to us directly at the hotel if we can be of any further assistance.Kind RegardsDT Cheltenham

6/10 - 괜찮아요

Sayantan

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, in a secluded area, almost like a stay at a reserve. Food options could be more at breakfast for vegetarians. Service was good, Sarah at reception was the most lovely and helpful staff i had the pleasure to know. She made everything simple. Gym is good. Pool also decent. Bar food was great, particularly caesar salad! Might come back again.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Craig

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Shawali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place, comfortable room, free parking, friendly staff
2023년 12월에 1박 숙박함

8/10 - 좋아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Rachael

2023년 12월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2023년 11월에 1박 숙박함

8/10 - 좋아요

Mike

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Good service, quick checkin, room clean and spacious with comfortable bed only down side for us was noisy neighbours on both nights, ladies party on the Friday, drunken lads on the Saturday.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Claudio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great facilities
Convenient, facilities were great, however would have liked the gym to be open earlier
2023년 11월에 1박 숙박함

8/10 - 좋아요

ADRIAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay
I got what I wanted. A clean well laid comfortable room for one night. No ther facilities used.
2023년 11월에 1박 숙박함

8/10 - 좋아요

James

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a short stay but it was very nice. Room was lovely, super clean and comfortable. The staff were so polite and friendly - very welcoming. We will visit again for sure but for longer next time.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 편의 시설/서비스
Absolutely beautiful hotel. Reception very welcoming and helpful. Our room was upgraded, so very spacious, extremely clean and comfortable. Just what you need away from your home. Lovely woodland view from our room. Just perfect all round. Would always stay at The Doubletree wherever I go now. Should be upgraded to a five star.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Julie

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Book a one stay here with my 16 year old. Booked it for the pool - it has a pool, jacuzzi, steam and sauna room. The facilities are ok, just a bit dated. We arrived early and was able to check in, I’d booked a deluxe twin room which stated it had a view. The room we were given was of a wall, I went to reception and explained I had paid for the deluxe room we were offered another room which was what we’d paid for. Breakfast was ok, everything you could ask for. Yea and coffee were serve yourself and the coffee from the machine wasn’t great.
2023년 10월에 1박 숙박함

8/10 - 좋아요

M

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Secil

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Restaurant is very bad services very slow and bad we don’t like it
2023년 10월에 2박 숙박함

4/10 - 별로예요

Maria

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Honest review
The room is small lacks air very noisy especially when you are on top of the bar area.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Sami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

James

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay, really nice spa too
2023년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel would have liked to have time to use the spa. Plenty of parking. Wifi didn’t work at all whole stay. I questioned it in the evening and was told it was dodgy. When mentioned it at check out was told they could have reset it but won't know now if would have worked
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

STEVE

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Freezing
Lovely hotel and we have stayed many times. It was an OK visit, however we were both freezing in the night as the temperature had dropped significantly and you kept the heating off. We slept in our coats
2023년 10월에 1박 숙박함

8/10 - 좋아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Jon

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel with extremely friendly and helpful staff. My wife and I both enjoyed our stay and will most definitely visit again.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

brendan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was ok until needing a shower before our departure. There was no hot water in our room or the spa (we thought to use those showers in the spa instead but no luck).
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

declan

출장 여행
별로예요: 숙박 시설 상태 및 시설
Not great
Our room was very isolated from the main area. It was down two floors and a long walk from reception. When we checked into our room it was very cold. The heating wasn’t working. It felt damp and had a slight musty smell in it. They offered us a slightly better room across the corridor (no smell) but the heating didn’t work there either. Then we were offered heaters for the room (which we declined). Eventually we moved to a much nicer room in the main building. The TV didn’t work. The building needs to be upgraded. The windows are showing signs of their age and the place badly needs a power wash and painting…..The bar area is devoid of any character. On a positive note, the staff we friendly and helpful (all areas). We ate in the bar on the evening of our stay and the food was nice (burger and chips). Unfortunately, we won’t be returning…..
2023년 10월에 1박 숙박함