야외 수영장, 일광욕 의자
예약 가능 여부 확인

엘렌버러 파크 여행 후기

5 out of 5
엘렌버러 파크
Southam Road, Cheltenham, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 461개 이용 후기 중 314개" "
평점 8 - 좋아요. 461개 이용 후기 중 87개" "
평점 6 - 괜찮아요. 461개 이용 후기 중 39개" "
평점 4 - 별로예요. 461개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 461개 이용 후기 중 8개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Gwanho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고입니다
2017년 6월에 1박 숙박함

10/10 - 훌륭해요

Gennadii

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice stay and the staff were very helpful. The place is unique and beautiful.
2024년 4월에 2박 숙박함
답변 제공: Veronica Noble, Guest Relations Manager. 님, 2024년 4월 17일
Dear Gennadii, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 - 훌륭해요

ELENA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bellísima propiedad y servicio inmejorable!!
2024년 4월에 3박 숙박함
답변 제공: Veronica Noble, Guest Relations Manager. 님, 2024년 4월 12일
Dear Elena, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 - 훌륭해요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed for 3 nights. Everything about our stay was 5 star. The hotel, setting, room,staff and breakfast were all excellent. We didn't eat dinner in the hotel so can't comment on the dining. Wonderful stay. thank you.
2024년 4월에 3박 숙박함
답변 제공: Veronica Noble, Guest Relations Manager. 님, 2024년 4월 10일
Dear Alan, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Veronica Noble, Guest Relations Manager. 님, 2024년 4월 8일
Dear Kevin, thank you for taking the time to provide a high rating for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 - 훌륭해요

Parke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our favorite stay for our whole trip. The property is gorgeous, and every detail was perfect- the room was beautiful, the dinner and breakfast outstanding. We loved it and can’t wait to come back.
2024년 3월에 1박 숙박함
답변 제공: Veronica Noble, Guest Relations Manager 님, 2024년 4월 8일
Dear Parke, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 - 훌륭해요

Jenna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunning property, friendly and accommodating staff and incredible food!
2023년 12월에 3박 숙박함
답변 제공: Veronica Noble, Guest Relations Manager. 님, 2024년 3월 1일
Dear Jenna, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.

8/10 - 좋아요

Gary

연인과의 여행
The experience that I had at Ellenborough Park was mixed, some staff members are clearly so much better with their customer service levels than others. On the day of arrival the guy behind the desk wouldn’t engage with me at all, he just kept starring at my missus even when I struck conversation with him he looked at my missus and responded to her which I found very bizarre, I started to feel as though I was a ghost (or just a very rude man). Laura who was on reception Monday morning had superb customer service skills engaged with us both and gave us maps for things we might like to do. Keeping on the topic of the first man he booked a taxi for us to get to our restaurant in the night time, first of all the guy was late and second of all he charged us £19 both ways for a restaurant that was 5 minutes away in the car. The hotel did deal with this though when we arrived back so I applaud them on that, but people should be careful as they clearly see people from out of town and think they can make a pretty penny!! The hotel itself is a beautiful building but it could do with some refurbishment, the carpets are outdated and they’re many stains. The breakfast buffet and food for breakfast was lovely no complaints there, but the last thing I will say is the cleanliness of the pool was disgusting I’ve taken photos of cotton pads that were floating in the heated pool surely for a 5 star you would expect the place to be immaculate.. this sadly wasn’t the case.
2024년 2월에 1박 숙박함
답변 제공: Veronica Noble, Guest Relations Manager 님, 2024년 2월 7일
Dear Gary, thank you for taking the time to write a review for us. We appreciate your comments and have taken your feedback on board. We hope to welcome you for another visit in the future, and provide a more enjoyable experience. Kind Regards, Veronica Noble, Guest Relations Manager.

10/10 - 훌륭해요

Markus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend in Cheltenham
Beautiful hotel, lovely location outside Cheltenham and near major Cotswolds attractions. Friendly staff and good service. Excellent food. Spacious rooms.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

8/10 - 좋아요

Marija

2023년 10월에 1박 숙박함

8/10 - 좋아요

Clive

좋아요: 직원 및 서비스
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Andreia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함

6/10 - 괜찮아요

Kai

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Lovely grounds, poor service overall for a 5 star hotel
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

James

2023년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Edward 님, Reigate

별로예요: 청결 상태, 직원 및 서비스
Poor service for the cost
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Chris

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Darryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Jake

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel, service let it down at points.
We booked this hotel for our recent engagement, the hotel is beautiful. We were given complimentary glasses of champagne to celebrate our good news. The room was also very nice, with a 4-post bed, and a massive bathroom with a claw-footed bath and separate shower.
2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Christine

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a five star stay, but a beautiful location
For an expensive 5 star hotel, we were not impressed. Our refrigerator was not turned on in our room, resulting in expensive cheese being ruined. We had to request multiple times to have the fridge turned on; even then, after it was turned on, we had to turn up the coolness ourselves so it could keep food items cold. In addition, our A/C emitted a horribly loud sound every 10-15 minutes. We reported this promptly to reception, and it was never fixed during our 6 night stay. Lastly, whenever we called reception or concierge - even during normal business hours - no one ever answered. No one told us about the other amenities of the hotel - afternoon tea, the bar, a room where there appeared to be drinks or light snacks. We felt like we weren’t treated as valued guests, even though we spent nearly a full week at the resort. Some of the service staff, such as the spa receptionists and cleaning crew, were phenomenal. But EP is lacking the seamless service and standards of a five star hotel. Other aspects of Ellenborough are beautiful and appreciated: the rich history, the grounds, the walking trails, the location. But for the price and reputation, it didn’t meet 5 star standards.
2023년 6월에 6박 숙박함

8/10 - 좋아요

Dominic

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Gorgeous property. There could be more attention to cleaning. The staff seemed rather overwhelmed by a wedding, with rather slow and harried service at times
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Tatum

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was absolutely beautiful. It is such a special experience to stay in a castle that has so much history. The location was breathtaking and the service was incredible. We hope to be back soon!
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Hayley

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful building in a beautiful location. Let down by customer service and things like a broken shower head in the room and jets in the spa hot tub not working. Customer servicewise, the receptionist couldnt crack a smile, our coffees were forgotten at breakfast two days in a row and when we thought we were getting some good customer service we got charged for it! (The restaurant heard us talking about it being our mini moon and brought over two glasses of champagne which werent requested by us but then they added them to our bill!)
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

8/10 - 좋아요

vassil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Anna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing beautiful place with wonderful staff. Great breakfast. Book the spa in advance, if you want to get a massage. They also have electric vehicles charging stations, which was very very helpful!
2023년 4월에 2박 숙박함
답변 제공: Management 님, 2023년 4월 17일
Dear Anna, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Ellenborough Park Management.

6/10 - 괜찮아요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not an amazing experience for us!
The hotel is lovely however not quite worth the money for a suite. We went back after dinner and our room was freezing cold and took ages to turn all the radiators on to warm it up. It was then too hot in the night and I had to get up and turn off. The fridge was not working so the dog food I put in was ruined. I was told it was dog friendly but then kept getting asked about where I was going with the dog like I was doing something wrong. Also you have to go outside to go from hotel to both the pool and spa which isn’t great when raining and cold. However my son loved a big bubble bath in the roll too bath!!
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Lydia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Beautiful buildings, shocking service.
Fundamental bones of the hotel are excellent, beautiful buildings and stunning views. However, the shocking level of service really brings this hotel down. - sulky reception staff - lots of staff working, with everything taking an age to arrive - waiting at the bar for 15 minutes before a member of staff arrived - food took over an hour to arrive - had to sit in the overspill area for breakfast, which didn’t have the same experience for breakfast and meant a walk through the reception to bring food back and forth - check in took over 30 minutes and 20 minutes queue for check out - spa and gym amenities do not open until 1020, which frankly is utterly ridiculous for a 5 star hotel. People like to exercise before having breakfast and is often the busiest time for hotel gyms - laughable that service was applied to every order e.g 20% on top for each cocktail after having the luxury of waiting an age to arrive - staff wouldn’t clean our table, they would come and collect a single plate and then not return for 15mins when they collected another plate when four of us were eating. - coffees at breakfast were ordered and then forgotten. When the staff noticed they just they would put another order through but no apologies
2023년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A LOVELY STAY
My husband and I have just returned from Ellenborough Park and it was such an amazing hotel! The history is incredible and the attention to detail in the restoration of the property is perfect. It was a birthday celebration and we were upgraded to a beautiful room with the largest bathroom I have ever seen! We started the trip with afternoon tea in the Great Hall which was very good. My only slight negative was the cups were not bone china and we were kept waiting to be seated. We ordered champagne which came in a metal cooler and placed on the table with very plain cheap glasses so not making it feel very special although it was delicious! The afternoon tea food was very good! Unfortunately the bar area was not very inviting although the bar staff were lovely. We then had a lovely walk around the grounds and fields beyond including a lake with a pair of resident swans. Dinner we had booked in the horse box restaurant but were transferred to the main restaurant. It had been extremely busy and the staff were a little flustered. This was our only negative of the whole trip otherwise it would have been a 10. There was no ambience to the dressing of the tables and when offered water it was not chilled. The food presentation was very poor and my husbands steak was not good. After a wonderful nights sleep in our amazing room breakfast the next morning was great! We will definitely revisit but would probably not choose to eat dinner at the hotel.
2023년 4월에 1박 숙박함
답변 제공: Management 님, 2023년 4월 10일
Dear Guest, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and for your constructive feedback, we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Ellenborough Park Management.

8/10 - 좋아요

Lara

별로예요: 청결 상태
I liked its sense of charm, location and wasnt too busy. The service generally was good, but I had to chase a couple of time for drink/food. Also was surprised with the lack of cleanliness for a 5* hotel. It wasnt quite the standard I was expecting, it was just ok.
2023년 3월에 2박 숙박함

8/10 - 좋아요

Alice

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Daryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Daryl
An amazing place - great history, fruendly staff & some stunning walks out of the main gate. Great place to atay.
2023년 2월에 2박 숙박함

2/10 - 너무 별로예요

Matt

2023년 2월에 1박 숙박함

8/10 - 좋아요

Louise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovrc
2023년 1월에 2박 숙박함

6/10 - 괜찮아요

gurmukh

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The property is beautiful, but the disappointing spa facilities . The jacuzzi had tiles coming off, the sauna and steam are soo small. The check in at 3pm and spa shuts at 6pm, open at 10am and you have to checkout at 11, so you only get a window of few hours ti to use the spa. They won’t allow you to use the spa after checkout, like many other hotels allow. The heating wasn’t working in one of the rooms . Not upto the standard of the hotel I was expecting , disappointment.

10/10 - 훌륭해요

I

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Historic Grm
Jonathan was informative and entertaining . Told us a lot about the buildings history and made our stay a real treat.
2022년 12월에 2박 숙박함

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Meal in the restaurant was outstanding. Staff and service was excellent.

10/10 - 훌륭해요

Gemma

2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

rittu

2022년 10월에 1박 숙박함

4/10 - 별로예요

inger

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Katrina

좋아요: 청결 상태, 직원 및 서비스
Friendly staff and beautiful setting but not 4star
A beautiful setting and building full of character. Spacious room but needs to do more to be a true 5 star. Bathroom very basic with shower head over the bath. No heated towel rails or shower caps provided. Mirror so low we couldn’t use for seeing anything above chest height. Good breakfast although poached eggs over cooked and staff struggling to keep up with busy period.
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Juliette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Atmospheric with beautiful interior.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Gavin

2022년 9월에 1박 숙박함

8/10 - 좋아요

Colin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely stay during August 2022
2022년 8월에 1박 숙박함

4/10 - 별로예요

Ruth

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Run down
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Craig

2022년 8월에 1박 숙박함