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더 임페리얼 호텔 여행 후기

3 out of 5
더 임페리얼 호텔
The Imperial Station Road, Stroud, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 107개 이용 후기 중 15개" "
평점 8 - 좋아요. 107개 이용 후기 중 47개" "
평점 6 - 괜찮아요. 107개 이용 후기 중 31개" "
평점 4 - 별로예요. 107개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 107개 이용 후기 중 4개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함

8/10 - 좋아요

christopher

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great potential
A special hotel which with a little more care has amazing potential
2020년 3월에 1박 숙박함

6/10 - 괜찮아요

Morten

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Ideal for central stroud and train station . Good breakfast
2020년 2월에 1박 숙박함

8/10 - 좋아요

Alan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 31일
Hi Alan Thank you for your review. We are glad that you enjoyed your stay at The Imperial Hotel and we hope to see you again. Kind regards The Imperial Hotel

8/10 - 좋아요

실제 이용하신 고객

2019년 12월에 2박 숙박함
답변 제공: Manager 님, 2020년 1월 31일
Hi Thank you for reviewing The Imperial Hotel. We are glad that you enjoyed your stay with us. Kind regards

8/10 - 좋아요

Debra

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Value for money
Bed was comfortable but floor in room was exceptionally creaking every step so got woken up early as husband is early riser. Staff were very good and best of all was the breakfast which was cooked to order and very tasty.
2019년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Imperial
The first hotel on my trip was comfortable!!! This hotel is very ok, but only downfall, was put in a room over band music!!!
2019년 10월에 2박 숙박함
답변 제공: Management 님, 2019년 10월 29일
Hi We are sorry that you had a room above the Function Room, the Hotel was full that evening otherwise we would have moved you to an alternative room. We are aware that occasionally some events may be heard by the room above so we ensure that all music is turned off by 11pm. Kind regards

8/10 - 좋아요

Anthony

2019년 10월에 1박 숙박함

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only a short stay but I’m coming back next month and have asked for the same room
2019년 10월에 1박 숙박함
답변 제공: Management 님, 2019년 10월 29일
Hi Mike, we are glad that you enjoyed your stay and that you will be returning to The Imperial Hotel. Kind regards

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Management 님, 2019년 10월 29일
Hi Mark Thank you for the 8/10 rating.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 9월에 2박 숙박함
답변 제공: Management 님, 2019년 10월 7일
Thank you for your review, we are glad that you enjoyed your stay.

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Market Positioning & Priced Right
Our stay at the Imperial Stroud was far better than our expectations and in my experience towards the upper end of its three star rating probably only knocked back because the buildimg had character in real estate speak, but its the Cotswolds so enjoy. The staff where great, friendly and helpful whilst the Down Town location with Free Parking was superb for getting about by public or private transport.
2019년 9월에 1박 숙박함
답변 제공: Management 님, 2019년 10월 7일
Hi Simon Thank you for the 10/10 rating. We are pleased that you enjoyed your stay with us so much

8/10 - 좋아요

Noor

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Good
It was a nice room yet bed was making a lot of sounds which was quite irretating other wise its good and very close to the station and mall.
2019년 8월에 1박 숙박함
답변 제공: Management 님, 2019년 10월 7일
Hi We are pleased to hear that you liked your room. We will investigate the source of the sound coming from the bed. Thank you for your review.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very warm property and the room fan was invaluable
2019년 8월에 1박 숙박함
답변 제공: Management 님, 2019년 10월 7일
Hi Thank you for your review. We are currently insulating the hot water pipes to reduce the heat emanating from them

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
hotel is jaded and in need of refurbishment. overpriced for what it is
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, very nice people, fantastic breakfast, and right next to the station. Will definitely use again.
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
It was okay
The hotel was very hot, despite the heatwave being over, and although a fan was provided in the room it was still really stuffy. The room was nice, a bit tired looking but it was clean and comfortable. The breakfast wasn't particularly nice, especially the sausages, which were dry and unappetising. The juice was overpoweringly sweet, I wondered if it was long life as I've not had juice that tasted like that before. Overall, it was okay for our one night stay but I wouldn't recommend it to anyone.
2019년 7월에 1박 숙박함

8/10 - 좋아요

Andrew

2019년 7월에 2박 숙박함

8/10 - 좋아요

Helene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
Nice hotel ideally situated staff friendly rooms were clean and tidy the social side was good too
2019년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
This hotel is well placed for Stroud station but, unfortunately, attracts a nightly crowd of noisy yobbos outside as it also doubles as a pub. The welcome I received upon arrival can best be described as frigid with the first request being my credit card details against any damage I might do to my room. This is the first time in over 50 years of staying in hotels all over the world that I have been considered the kind of person who trashes their room. The bedroom and bathroom were perfectly serviceable although I would describe the furniture in the bedroom as being of the orange box variety. The bed was too short for a tall person.
2019년 6월에 3박 숙박함

8/10 - 좋아요

mari

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 6월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Card details on paper or no access to room
I booked online, paid for two nights. When checking in, the hotel demanded I wrote my full credit card details on paper. This seemed risky to me and I refused. The hotel refused to check me in. This condition of stay was not communicated to me at any point prior to checking in nor is it mentioned on hotel's website. Just to reiterate, I paid for my full stay in advance, when booking.
2019년 5월에 2박 숙박함
답변 제공: Mrs Y L 님, 2019년 6월 6일
Thank you for taking the time to review us on expedia. Unfortunately, all guests that pay directly to expedia must provide some valid credit card details at check-in in order to guarantee any extras or damage to the room. This is the hotel policy. We have requested expedia to add this information to our property policy.

8/10 - 좋아요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just right.
Corridor was a tad warm room very comfortable local aera a bit noisy at night.
2019년 5월에 1박 숙박함
답변 제공: Mrs Y L 님, 2019년 6월 6일
Dear Mr Stuart, Thank you for taking the time to review us on expedia. The hotel may get a bit warm during the hottest days of the year. We provide fans for all rooms and portable air conditioning in a few rooms. Regarding the noise, unfortunately this is a 2 grade listed property and we can't change our windows. Stroud is generally a very quiet town but some noisy could be expected on weekends because we are located in the town centre.

8/10 - 좋아요

Rebecca 님, UK

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean and convenient
Clean, comfortable and convenient. Only there for one night so didn't explore local area really. Hotel is right next to train station and a taxi rank so good for getting around.
2019년 5월에 1박 숙박함
답변 제공: Mr Y L 님, 2019년 6월 6일
Dear Rebecca, Thank you for taking the time to review us on expedia. We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you again in the future.

6/10 - 괜찮아요

Angela

2019년 5월에 1박 숙박함

6/10 - 괜찮아요

EUGENE

좋아요: 청결 상태
Squeaky Floors
Only 'criticism' would be the incredibly loud squeaking floors - in my room (111), the room above mine and outside my room in the corridor ! Otherwise, fine !
2019년 4월에 2박 숙박함
답변 제공: Mrs Y L 님, 2019년 6월 6일
Dear Mr Eugene, Thank you for taking the tie to review us on expedia. Unfortunately this hotel is over 200 years old and a lot of updating has been done to it but we have to retain some of its original features including the floors. We look forward to seeing you again in the future. Best wishes,

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 4월에 2박 숙박함

6/10 - 괜찮아요

Terry

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
COULD DO BETTER
YOU WILL SEE FROM THE ABOVE THAT I HAD VERY MIXED FEELINGS ABOUT MY VISIT. THE VERY GOOD ASPECTS WERE UNFORTUNATELY SPOILED BY THE PROBLEM THAT I EXPERIENCED WITH GAINING ACCESS TO MY ROOM ON ARRIVAL. THE KEY ALLOCATED WOULD NOT WORK DUE I THINK TO THE QUALITY OF THE METAL WHICH HAD BECOME TWISTED FROM PREVIOUS USE. THAT WOULD NOT HAVE BEEN A PROBLEM IF THERE HAD BEEN ANYONE ON RECEPTION IN THE EVENING TO DEAL WITH THE MATTER BUT THERE WAS NO ONE READILY AVAILABLE UNTIL A FELLOW GUEST CAME TO MY ASSISTANCE AND CALLED TO AN OUTSIDE NUMBER. IT IS REASONABLE IN AN HOTEL OF THIS STANDARD TO EXPECT BETTER SERVICE FOR ARRIVING GUESTS AT WHAT WAS STILL THE CIVILISED TIME OF ABOUT 11PM.
2019년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
The hotel was very good parking can be a bit of a problem a lift in the hotel would of been appreciated as we were on the top floor and found the stairs difficult but hasnt put me off booking a room there again
2019년 3월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 2박 숙박함

6/10 - 괜찮아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did the job!
Pretty much as expected. Basic but clean and well located for our needs
2019년 2월에 1박 숙박함

4/10 - 별로예요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Tired and in need of renovation
Good size room and very convenient for the town centre and railway station with some parking spaces are the positives. You might also say that you don't need an alarm call as the first train will wake you at 5:30 plus there is plenty of fresh air through the old draughty sash windows. The heating is poor and you will need the additional fan heater. The furniture is charity shop standard and the bed not the most comfortable. The staff were all friendly but the bar and restaurant area pretty cold and not a place to hang about in. You pay for what you get and if price is most important head to a Premier Inn.
2019년 1월에 2박 숙박함

6/10 - 괜찮아요

Susan

좋아요: 청결 상태
OK Hotel in good location in Stroud centre
Location was excellent , next to both the rail station and the shopping centre of Stroud. When we had got to the car park it was fine, but to it in on arriving and out on departing was being blocked by cars that had booked outside of the bays on the British Rail pay and display car park - although this was obviously no fault of the hotel. Our bedroom was badly lit in Room 111, having only 2 bedsite lamps and nothing else. In addition the porcelain on one of these lamps was cracked, making it unsafe to use the switch, so we had to make do with this when we got back the first night. We did mention this to the gentleman who served breakfast (as he was the only person around) on the Saturday morning and asked if we could have it changed. When we cam back at night nothing had been done, so we mentioned it to the lady in the restaurant / receptionist who did attempt to change the lamp - however the electric sockets were an old fitting and since lamps in all empty rooms were modern it was not possible - eventually she found a large standard lamp which made the lighting a bit better, although not ideal. Breakfasts were nothing much to write home about , although better on the 2nd morning.
2019년 1월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very poor would not recommend
The hotel is dated and in need of some serious up grade. Floors make the most horrendous noise every time you move or if anyone else does. Bed poor. facilities poor .
2019년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
We enjoyed our stay at The Imperial, will use it again.
2018년 12월에 2박 숙박함

8/10 - 좋아요

J 님, Alice Springs, Australia

좋아요: 청결 상태, 직원 및 서비스
The hotel was nice enough. Although perhaps more luxurious once upon a time. Staff were friendly and helpful. Room probably needs updating. Good position near the station and the centre of Stroud.
2018년 12월에 3박 숙박함

4/10 - 별로예요

Mark

좋아요: 청결 상태
My visit to Stroud
The hotel price was far too overpriced. In the hotel itself, the receptionist was unfriendly at the check in. The hotel has no lifts to the rooms. In the room there is no fridge, to put drinks in, no safe, to put valuables in and no drinking glasses in the bathroom. The TV, in the room, is very small with only a few channels available. The radiators, in the room, were not working properly, so we were given a small fan heater and the room does not have electronic card access. The breakfast was okay but it was not a buffet selection. I have seen much better facilities, at many European hotels at half the price I paid at this hotel. Stroud is a very unwelcoming town, in my opinion, with a lot of nasty unfriendly people in it. I would not recommend this hotel to anyone wishing to visit Stroud.
2018년 12월에 2박 숙박함
답변 제공: Mrs Y L 님, 2018년 12월 30일
Dear Mark, We are sorry to hear that you found the hotel overpriced. Please note that we offer the best rates in the Stroud area. We are proud to offer a friendly service. Please feel free to e-mail me to know more in detail about the situation you encountered with one ogf our receptionists. Please note that we do not advertise the hotel with lifts or fridge or safe. There are drinking glasses and tea cups in each bedroom. Our breakfast is a full English breakfast plus a Continental breakfast so I have to disagree with your comments. I am sorry to hear your opinion about Stroud. I very much believe that many people would definitely disagree with your comments but I respect your opinion as a Stroud visitor.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean , friendly and right in th centre of towm ... perfect for a night out witj mates .
2018년 12월에 1박 숙박함
답변 제공: Mrs Y L 님, 2018년 12월 26일
Thank you for sharing your opinion with the Expedia Community. We are very delighted with your comments. We look forward to seeing you again.

6/10 - 괜찮아요

BethM 님, Manila

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff very unresponsive to queries through Expedia. Finally had to call and got an answering machine. The hotel itself is a bit worn around the edges. The halls ways are a bit stained and dirty. The room itself was clean, the bathroom spotless. There is no elevator so be prepared to carry your own baggage up the flights of stairs. Overall, not good value for money.
2018년 11월에 2박 숙박함
답변 제공: Mrs Y L 님, 2018년 12월 26일
Dear BethM, Thank you for sharing your opinion with the Expedia community. I am sorry to read that you could not get in touch with the hotel staff and I assure you this issue in particular has been addressed . Please note that we do not advertise the property with lifts. Our staff is more than happy to assist the guests with the luggage. I am disappointed about your opinion that the hotel is not good value for money. We offer the best rates in the Stroud area and we are very proud to have a very friendly, helpful and professional staff in our hotel.

4/10 - 별로예요

Andrew

Well done to the guy who looked after the room. Clean linen and more tea-bags!
2018년 11월에 1박 숙박함
답변 제공: Mrs Y L 님, 2018년 12월 30일
Dear Andrew, I am very disappointed about your comments about the linen and tea bags. Had this been the case, it had been very straightforward to come to reception and let us know about the inconvenience before posting your review online. We are always happy to assist our guests 24/7.

10/10 - 훌륭해요

실제 이용하신 고객

2018년 11월에 2박 숙박함
답변 제공: Mrs Y L 님, 2018년 12월 26일
Thank you for sharing your experience with the Expedia Community. We are delighted to know that you enjoyed your stay with us. Best wishes

8/10 - 좋아요

Ian 님, London

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
This hotel has improved a lot since I was last there several years ago
2018년 11월에 1박 숙박함
답변 제공: Mrs Y L 님, 2018년 12월 26일
Thank you for sharing your experience with the Expedia Community. We are delighted to know that you enjoyed your stay with us. Best wishes

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 11월에 1박 숙박함
답변 제공: Mrs Y L 님, 2018년 12월 26일
Thank you for sharing your experience with the Expedia Community. We are delighted to know that you enjoyed your stay with us. Best wishes

6/10 - 괜찮아요

Ian 님, Bristol

좋아요: 직원 및 서비스
The room we were given was above a function room and the dj decided to start playing music from 4.30 at a very high volume. When asked he informed me the function started at 7.30. So was requested to turn music down until nearer the start time. To our disappointment he didn’t which resulted in us leaving the hotel early and wandering the streets until it was time to meet up with friends.
2018년 10월에 1박 숙박함
답변 제공: Mrs Yl 님, 2018년 12월 26일
Dear Ian, Thank you for sharing your comments with the Expedia Community. I am very sorry that during your visit to the Imperial there was an event in the premises. Please note that we are always happy to assist our guests with any situation. Had you informed us about this, I assure you that we had been able to move you to another room. We hope to see you back in the future.

8/10 - 좋아요

D 님, Ireland

좋아요: 청결 상태, 객실의 편안함
Reception needs to be improved. Good breakfast but diificulty with communication with a staff member eg when I asked for a saucer for a cup I was brought sauce packets and told they were on serving table anyway.
2018년 10월에 3박 숙박함

4/10 - 별로예요

Peter

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함