Unfortunately, the pictures of this hotel are very misleading. What you see is definitely not what you get. The rooms are poorly maintained and very dated. The bathrooms are pretty gross. We booked this hotel at a very busy time in Goa and prices were high, so availability was very low everywhere. While it's true that the booking was stated as non-refundable, they did not have a single room to upgrade us to. We were very unhappy with the cleanliness of the place, as well as the service. The breakfast buffet was completely unhygienic with unmasked people even using their bare hands to grab food at times! They should have released us from the booking. It would have been the decent thing to do. Don’t stay here unless you have no other options.