외관
예약 가능 여부 확인

리조트 리오 여행 후기

5 out of 5
리조트 리오
Near Baga Beach, Tambudki, Bardez, Arpora, Goa

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 261개 이용 후기 중 113개" "
평점 8 - 좋아요. 261개 이용 후기 중 87개" "
평점 6 - 괜찮아요. 261개 이용 후기 중 35개" "
평점 4 - 별로예요. 261개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 261개 이용 후기 중 9개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

RICKY

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall Experience was not at all Good because first of all Check in was not at all smooth we have to wait for 30 Mins to get our rooms and after 30 mins i have got 1 Room and 1 room after 30 Mins and staff was not at all good and coperative and Later We have visited pool and the pool tiles were broken and we got injury as well. And Service is third class. Buttler comes after 30 Mins ice and glass comes after 30 mins and air conditioning, fridge is too old in the rooms. We have booked ultra luxury room but we are not at all satisfied as we have paid 15k approx and the room doesnt have a good views as well. The room approx cost 7.5k Max and breakfast got over 15 mins before and no hospitality nothing. I have stayed in more than 50 plus 5 star luxury properies i will never recommend you to stay here. Thanks

6/10 - 괜찮아요

Shiri D.

2022년 7월에 2박 숙박함
답변 제공: Team rio 님, 2022년 8월 17일
Dear Shiri, We thank you for giving us an opportunity to serve you and taking out your time to share your invaluable feedback. We are delighted to know that you liked our Resort. Your appreciation is encouraging. Please recommend us to your friends and relatives. We would love to have The privilege of serving them. We look forward to have The privilege of having you with us soon

6/10 - 괜찮아요

Dirk

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Not a 5 star
The actual Resort Rio was booked by some football federation until the end of March 2022. We had to stay a lower category property by paying the 5 star price. Food quality /taste is below subpar. We informed the hotel that we were celebrating our anniversary they said they will arrange some cake but they never did. This hotel may have seen nicer days when it was new, but now it’s more like a run down property. The tub was dirty and did not have hot water. Closets are old and rusty. The pool was not clean properly you can see the green stuff on the sides. Spa is not 5 star quality at all, it’s clean and the staff is friendly but untrained. The most positive side of this hotel is, nice big rooms and staff is very nice but this Rio delux property is not 5 star and more like a 3 star service.
2021년 11월에 2박 숙박함

2/10 - 너무 별로예요

Deepak

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TERRIBLE MANAGEMENT which doesn't listen to guest needs. Have converted into a bio-bubble. Refrain from staying here.
2021년 11월에 2박 숙박함

8/10 - 좋아요

Prashant

2021년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about Resort Rio is attractive. Highlights were the huge swimming pool (which unfortunately we couldn't use due to Covid, however we did click loads of pictures around the entire property), the staff, the food and ambiance. Coming back here on every special occasion as the staff here makes it much much more special.
2021년 7월에 1박 숙박함
답변 제공: Leonel D’souza 님, 2021년 7월 17일
Dear Guest, Namaste! Thank you for leaving such a nice review. We are glad to know that you had a wonderful experience; enjoyed delectable choice of food followed by overall services of the resort and most importantly the great hospitality with a smile. Our dedicated staff will be pleased to learn of your high praise and this will keep them motivated to serve all the guests with excellent service throughout. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options. Alternatively do visit us on Facebook and our website for special promotions. Thank you, once again, for your kind words. We look forward in welcoming you again! Warm regards, Leonel D’souza

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My Favourite Resort in the World ! Amazing People
Resort Rio: we love you ! Thank you very much for the most amazing stay and hospitality. Beautiful resort, superb facilities and our Rio Suite was simply palatial. We loved the space, the views and the most luxurious marble bathroom with a marble tub we have ever seen. We enjoyed and appreciated the very warm and genuine hospitality from all staff members. Vaman and Sumitra: thank you for the housekeeping. Shubham and Akash, we appreciate your friendly service from F&B. Thank you for the amazing food at Pickled Mango and at Jalsa, the pure veg restaurant. And what can we say about Aagor? Probably the most amazing place to be each night- a typical goan beach shack by the pool with its very own beach ! We loved Aagor so much that we spent most of our time there and you must try the fiery Feni ( nothing like the feni you would have tasted anywhere- they distil their own and its smoother than fine cognac.Thank you Roy and Agnelo for amazing cocktails. Zaara spa therapies were relaxing and we enjoyed the couple massage. What i loved about Zaara spa was the beauty and peace with fine aromas and soothing music as the masseurs gave the most relaxing massage ever followed by a rose petal bath, a relaxing steam and then rainwater shower. Both my wife and I came out of Zaara different people- pure bliss. Thank you Kazi and Mumtaz at Zaara spa. Thank you also to Stephen and his team at the front office for all the care that was taken.Fatty Francis, please keep our usual table reserved !
2021년 3월에 1박 숙박함
답변 제공: Vipin Vasudevan 님, 2021년 3월 29일
Dear Guest, Namaste! Thank you for leaving such a nice review. We are glad to know that you had a wonderful experience; loved our well appointed accommodation, enjoyed delectable choice of food and most importantly the great hospitality with a smile. Our dedicated staff will be pleased to learn of your high praise and this will keep them motivated to serve all the guests with excellent service throughout. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options. Alternatively do visit us on Facebook and our website for special promotions. Thank you, once again, for your kind words. We look forward in welcoming you again! Warm Regards, Vipin Vasudevan

10/10 - 훌륭해요

실제 이용하신 고객

2021년 3월에 4박 숙박함
답변 제공: Narayan C. C 님, 2021년 4월 3일
Dear Guest, Namaste !!! Thank you for leaving such a nice review. We are glad to know that you had a wonderful experience; loved our well appointed accommodation, enjoyed delectable choice of food and most importantly the great hospitality with a smile. Our dedicated staff will be pleased to learn of your high praise and this will keep them motivated to serve all the guests with excellent service throughout. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options. Alternatively do visit us on Facebook and our website for special promotions. Thank you, once again, for your kind words. We look forward in welcoming you again! Warm Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing resort and great hospitality
2021년 3월에 1박 숙박함
답변 제공: Vipin Vasudevan 님, 2021년 3월 29일
Dear Guest, Namaste! Thank you for leaving such a nice review. We are glad to know that you had a wonderful experience; loved our well appointed accommodation, enjoyed delectable choice of food and most importantly the great hospitality with a smile. Our dedicated staff will be pleased to learn of your high praise and this will keep them motivated to serve all the guests with excellent service throughout. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options. Alternatively do visit us on Facebook and our website for special promotions. Thank you, once again, for your kind words. We look forward in welcoming you again! Warm Regards, Vipin Vasudevan

10/10 - 훌륭해요

Vijay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect Couples Retreat
Most amazing resort for a relaxing getaway.
2019년 10월에 3박 숙박함

10/10 - 훌륭해요

Arun 님, Redmond, wa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay at hotel! Food is delicious! Wanted to try jalsa but the hotel didnt had enough reservation for jalsa dining so the restaurant was closed. Thats the only thing was not satisfactory because i genuinely wanted to try jalsa because they have won award for 7 years.
2019년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2019년 3월에 5박 숙박함
답변 제공: RESORT RIO 님, 2019년 6월 14일
Dear Guest, We thank you for your time and appreciate your valuable feedback. Thank you

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
2019년 3월에 5박 숙박함
답변 제공: RESORT RIO 님, 2019년 6월 14일
Dear Guest, We thank you for your time and appreciate your valuable feedback. Thank you

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and tidy through out the property , found the drinks very costly
2019년 2월에 4박 숙박함

4/10 - 별로예요

Tony 님, Washington, DC

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
If you're from America do not stay here -This is not a 5 star hotel - It just has really nice decor -Staff is not trained well and many first line staff were interns that struggled to speak English - I have a team of over 300 staff in India and I know the difference and I am very forgiving on this matter. This staff was mostly comprised of those who are not up to par. -Wifi is a joke there. it was slower than dial up from the 90s Management said they would look into it but nothing changed. It was a total joke and probably purposely throttled. -There are two pool bars which got me excited but no one goes to them. Only twice there were two other people than me and my friend. Kinda kills the experience. This was during a time when they were fully booked. -Their food is pretty decent and really good if you like Indian food. Mama Mia is an Italian place with good food - They had several large events hosted by companies who were staying at the time and as a result would close some of their venues. I thought this was unfair to others. -They prohibit you from bringing your own alcohol -They prohibit you from having guests in your room -They accused me of trying to leave without paying even though I prepaid for this stay and I had a Credit Card on file for incidentals. This happened because I tried to have my bag loaded into my airport transport before checking out. This could've been avoided if I were allowed to check out from my side of the resort but that was not an option.
2019년 1월에 5박 숙박함
답변 제공: RSM 님, 2019년 2월 8일
Dear Tony, Thank you for your time and sharing the feedback of your stay. While we understand that your review is totally subjective, we wish to state that we have plenty of venues and alternatives if booked for groups at specified times and that your credit card details are filed with Expedia online which is only for tariff and not incidentals. It is always best to complete check out facilities at the reception desk to avoid any concerns. Thank you for your understanding. Best regards, Pracilo D'silva Resident Manager

10/10 - 훌륭해요

Rupesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 4박 숙박함
답변 제공: RSM 님, 2019년 2월 8일
Dear Rupesh, We thank you for your time and appreciate your great feedback. Best regards, Pracilo D'silva Resident Manager

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good. I wanted a wall clock and a painting in the room
2018년 12월에 4박 숙박함
답변 제공: RSM 님, 2019년 2월 8일
Dear Guest, We thank you for your time and appreciate your valuable feedback. Thank you. Pracilo D'silva

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would have been better if we were given better details of the location, Near Baga beach is misleading. The hotel is remote and not in walking distance from the beach.
2018년 11월에 9박 숙박함

4/10 - 별로예요

manga

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Will not be back
They charge way to much for food and drinks, plus to many rule to have to obey like ladies have to wear certain types of clothing in the pool, and you can not bring any item of food or drink back to the hotel or allow any visitor up to you room. The free wi fi is crap it is way way to slow as they want you to pay more for the better high speed package. Also the ratio of single man to families and couples is to high with these man just sit by the pool look at the ladies a bit creepy made my partner uncomfortable. WILL NOT BE BACK.
2018년 9월에 6박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goed
Was schoon hotel personeel heel vriendelijk en goed
2018년 9월에 5박 숙박함
답변 제공: RSM 님, 2018년 9월 23일
Dear Guest, We thank you for your time and sharing your valuable feedback. Warm regards, Pracilo Dsilva Resident Manager

4/10 - 별로예요

Vicky

bad experience
water lickge in the room, it's gets wet whole floor while rain
2018년 8월에 3박 숙박함
답변 제공: RSM 님, 2018년 9월 23일
Dear Vicky, Please note that compared to the past years, the monsoon this year was monotonous repetitively without much sun. Hence the wetness concern. Warm regards, Pracilo Dsilva Resident Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Location is not great and hotel is fairly dated. Breakfast area is too small compared to umber if guest accomdations so always struggle to get a table. 1 of the pools is permanently closed.
2018년 8월에 4박 숙박함
답변 제공: RSM 님, 2018년 9월 23일
Dear Guest, We thank you for sharing the feedback of your stay. Please note that we do have multiple breakfast venue options and are in close proximity to all the major attractions in North Goa. Warm regards, Pracilo D'silva

10/10 - 훌륭해요

Inderjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 star
Very clean and service is great and professional. Love to come back and stay at this place.
2018년 3월에 2박 숙박함
답변 제공: RSM 님, 2018년 3월 22일
Dear Inderjit, We thank you for your time and appreciate your valuable feedback. We look forward in welcoming you again! Warm regards, Pracilo D'silva

2/10 - 너무 별로예요

Simon 님, UK

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
no where near 5 star hotel
we were stuck here for 2 weeks, hotel staff are not trained to 5 star standard, more 3 star breakfast has lots of selection put all poor quality more what you would get at a budget chain stopover hotel in the uk lots of private functions and weddings here where you will have limited access or none at all while the "vip" guests take priority very noisy at night if there is a function going on which happens a lot good points, room was big, air con works well and comfortable bed but thought we had booked a 5 star resort package which resort rio also known as rio residency falls well short going back to Goa but will be booking a global chain hotel on ebookers next time, there is lots of them in goa we noticed while there to choose from steer well clear of this place is our advice
2018년 1월에 14박 숙박함
답변 제공: RSM 님, 2018년 3월 9일
Dear Simon, We thank you for your time and sharing the feedback of your stay. While we understand that your review is subjective, we would have appreciated if you would have taken the time to share your comments with our capable customer service team. However we sincerely regret your disappointment and thank you for your positives though. Warm regards, Pracilo D'silva Resident Manager

8/10 - 좋아요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: RSM 님, 2018년 2월 21일
Dear Nathan, We thank you for your positive review of our resort and appreciate the same. Warm regards, Pracilo D'silva Resident Manager

2/10 - 너무 별로예요

AG

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible uneducated, rude staff.
We were restricted using many facilities due to events like Indian weddings. Staff was very uncooperative. manager was rude. We were over charged. Almost double than regular charges. Terrible, uneducated staff. They cared only for corporate and wedding events and their guests. We were robbed. It was day time robbery. I demand full refund what we paid. I will never recommend this hotel to any body.
2018년 2월에 4박 숙박함
답변 제공: RSM 님, 2018년 2월 21일
Dear AG, We thank you for your time but are quite alarmed with your comments. You have accused us of robbery; we do hope that you realize that you have booked through an online portal and not directly with the hotel. Restricted to facilities when there have been plenty of alternatives. Please do understand that when you book a hotel you don't buy the space. Frankly quite disappointing nature. Warm regards, Pracilo D'silva Resident Manager

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Expensive to eat and drink
Drinks and food far too expensive for Goa. Internet poor unless you paid for it! For a 5 star resort this was unacceptable
2018년 1월에 5박 숙박함
답변 제공: RSM 님, 2018년 2월 8일
Dear David, We thank you for your review. Please note that basic Wi-Fi is complimentary but for faster and upgraded browsing premium internet will attract additional charge as in most similar starred categorized hotels. Also our pricing is also competitive. We hope you understand. Warm regards, Pracilo D'silva

10/10 - 훌륭해요

Anton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tip notch
Fantastisk hotell med gratis transfer till stranden
2018년 1월에 2박 숙박함
답변 제공: RSM 님, 2018년 2월 6일
Dear Anton, Thank you for your excellent review. We truly appreciate the same. Warm regards, Pracilo D'silva

4/10 - 별로예요

Arvin 님, Toronto, Canada

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice place, Terrible Staff
Beautiful place but managers didn’t know even a,b,c of Customer Service. Labour staff was super nice. Place was a rip off when it came to money, Manager didn’t give a f*^# about anything and didn’t leave any chance for extra, extra and extra
2017년 12월에 5박 숙박함
답변 제공: RSM 님, 2018년 2월 6일
Dear Arvin, We thank you for taking the time in sharing the feedback of your stay. Please note that we do offer competitive pricing in line with value for money. However add-ons do come at a price and hence may not be on complimentary basis. We hope that you understand. Warm regards, Pracilo D'silva

10/10 - 훌륭해요

Anusha 님, Toronto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anusha
Walking distance to Arpora Saturday Night Market and Restraunts. It was a plesant experience.
2017년 11월에 2박 숙박함
답변 제공: FOM 님, 2017년 11월 27일
Dear Anusha, We thank you for your time and an excellent review of our resort. We are pleased to know that you had a pleasant experience and appreciated our convenient location to all the major attractions in North Goa. We look forward in welcoming you again! Warm regards, Pracilo D'silva Executive Assistant Managers

10/10 - 훌륭해요

Ameet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth Staying Again!!
We planned for the Goa trip again after 4yrs and were confused which hotel to stay. Based on the previous experience we went again with Resort Rio and I must say they didn't disappoint at all. In fact I could recognize most of the staff which speaks a lot about the staff retention and happiness quotient among them. Being a returning customer we were upgraded to bigger room with awesome view as a complementary (thanks Durgesh for the gesture), We really appreciate this gesture. When we thought they were done they surprised us with the welcome cake in the room, talking about hospitality and the care they took. The hotel staff called us everyday to ensure that we were taken care of nicely. Overall I would recommend this hotel to everyone. Ideal if travelling with kids (we had two small ones to mend). Very courteous staff, excellent food and lavish as well as sumptuous breakfast spread. The House keeping staff were very prompt and ensured that they cleaned the mess which our kids enjoyed a lot making. Location wise too this hotel is ideal being close to Baga beach, Tito's lane (most happening place in Goa with all the clubs around) and Calungute beach as well as market. The property is worth staying with excellent swimming pools and lots of in-house amenities. One of the best place to stay near Baga beach and the most happening place in Goa!!
2017년 10월에 4박 숙박함
답변 제공: FOM 님, 2017년 11월 3일
Dear Ameet, Thank you for your time and an excellent review of our resort. We are pleased to know that you had a great experience; appreciated the resort, its hospitality service and room amenities. We look forward in welcoming you again! Warm regards, Pracilo D'silva Executive Assistant Manager - Rooms

10/10 - 훌륭해요

Kisho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth the money
Very nice hotel, good service, friendly staff, had an amazing time, would stay here again,
2017년 10월에 1박 숙박함
답변 제공: FOM 님, 2017년 11월 3일
Dear Kisho, Thank you for your time and an excellent review of our resort. We are pleased to know that you had a pleasant stay; appreciated our nice hotel, good service and wonderful hospitality. We look forward in welcoming you again! Warm regards, Pracilo D'silva

6/10 - 괜찮아요

Rachael 님, Chicago, USA

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not a place for off season travel
Though I'm sure the facility is great during season we booked the hotel based on their beautiful pool and multiple restaurants, as we knew fewer local restaurants would be open in off season. We didn't find out until our arrival that only one restaurant was open and they had closed down the larger, prettier pool for the duration of our stay. Though the staff accommodated us as best they could, we felt there should have been a disclaimer about the available facilities when we booked.
2017년 9월에 4박 숙박함
답변 제공: EAM-Rooms 님, 2017년 10월 20일
Dear Rachael, Thank you for your time and review. Please note that our website, Online Travel Agencies, Direct clients, Travel agents were all informed on the annual maintenance of our pool due to chipped tiles. We regret that you have a mixed review of your stay. We hope to better your stay on your next visit! Thank you. Warm regards, Pracilo D'silva

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
This is a comfortable hotel but not four star
This is predominately a conference and wedding venue hotel for locals so tourists take aback seat in terms of service & use of facilities. The rooms are not sound proof hence the noise levels are unbelievable at night when conference and weddings are on (which is most days) which we complained about on numerous occasions with no joy.... Locals who attend these events are also very rude & also seem to resent sharing there hotel with westerners... while we love India we would certainly not return this hotel & believe you should remove it from your list of hotels.
답변 제공: RM 님, 2017년 3월 25일
Dear Guest, We thank you for your time and sharing the feedback of your stay. We wish to state that we have upcoming plans of segregating holiday makers from conference and groups. We also wish to reassure that a future stay will surely turn your experience around. Thank you again. With much appreciation, Pracilo D'silva Resident Manager

10/10 - 훌륭해요

Gaurav

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay
It was an amazing stay. We got a complementary upgrade to the Suite room.
답변 제공: FOM 님, 2017년 3월 25일
Dear Gaurav, We thank you for your time and an excellent review of our resort. We are pleased to know that you had an amazing stay. We look forward in welcoming you again! With much appreciation, Pracilo D'silva Resident Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: FOM 님, 2017년 3월 25일
Dear Guest, We thank you for your time and a positive review of our resort. We look forward in welcoming you again! With much appreciation, Pracilo D'silva Resident Manager

2/10 - 너무 별로예요

Kenny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Does not meet 5* expectation!!!!!
Hotel location was good and staff friendly. also breakfast had a wide variety. unfortunately the rooms we booked we not 5* standards. the bedding was stained and linen did not fit properly, the wooden base of the bed was really dusty and dirty. we paid for 3people sharing but the room did not accommodate for it. no hot water on two days, no wifi in room. also the mandatory new years eve gala dinner imposed on us was in bad taste as we already had plans but had to pay this ridiculous price.
답변 제공: FOM 님, 2017년 3월 25일
Dear Kenny, We thank you for your time and sharing the feedback of your stay. We offer our sincerest apologies for the inconveniences experienced. We hope that you may provide us with another opportunity to serve you again! With much appreciation, Pracilo D'silva Resident Manager

8/10 - 좋아요

Adam 님, North wales

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, very helpful staff. Food in the pickled mango restaurant wasnt great, as the curries we chose had chicken on the bone (with about 1% chicken on the bones). The manager also told us that this is how it is done in India, however, during our stay, all of the outside restaurants served boneless chicken. Everything was very expensive at the hotel too i.e tuna sandwich 500r, down the road i had fillet steak for 550r.
답변 제공: FOM 님, 2017년 3월 25일
Dear Adam, We thank you for your time and a positive review of our resort. We are pleased to know that you had a comfortable stay and look forward in welcoming you again! With much appreciation, Pracilo D'silva Resident Manager

2/10 - 너무 별로예요

Mir

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hold jer væk fra dette hotel.
Meget meget dårlig hotel, lever slet ikke op til en 5 stjerner hotel. Dette hotel må maksimalt have 3 stjerner og gerne renere værelse.

6/10 - 괜찮아요

Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Glossy exterior fails to live up to expectations!
Extremely noisy-breakfast in the Pickled Mango was reminiscent of a school canteen, with clanging trays and noise levels that warranted the use of ear plugs! Noise from guests on the same floor was not dealt with by management, despite one of the many house rules being a request for 'quietness' after 10pm.
답변 제공: FOM 님, 2017년 3월 25일
Dear Gail, We thank you for your time and sharing the feedback of your stay. We offer our sincerest apologies for the noise concern and reassure you that a future visit will surely turn around your poor experience. With much appreciation, Pracilo D'silva Resident Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant Hotel
The Gala night was pricey, starters did not come quickly, the music was great and it was good to see the staff dance and enjoy them selves at the end of the party.
답변 제공: FOM 님, 2017년 3월 25일
Dear Guest, We thank you for your time and a positive feedback of your stay. We are pleased to know that you had a pleasant stay and look forward in welcoming you again! With much appreciation, Pracilo D'silva Resident Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good property, good service, good value for money
Good location, good view Excellent service, friendly staff. Satish from travel desk is very helpful and friendly. Taxi service and rates and good. Areas of improvement: - Breakfast is average - Rooms are large but decor and lighting makes the room dim. Bathtoom is kind of dark and its hard to shave. - Pool is average - Christmas Gala dinner was rip off: food was bad, flimsy chairs, drink is below average. I had handover with only few drinks that has never happened to be with good drinks. Hotel charged Rs 7000 ph but I think they didn't spend more than 3000
답변 제공: FOM 님, 2017년 3월 25일
Dear Guest, We thank you for your time and a positive feedback of your stay. We have noted both your pros and cons; we appreciate the same. We look forward in welcoming you again! With much appreciation, Pracilo D'silva Resident Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
Eight days including New Years Eve. Responsive, polite, caring approachable staff. All of our concerns, last minute requests, local transportation arrangements and room service were met without delay.
답변 제공: FOM 님, 2017년 3월 25일
Dear Guest, We thank you for your time and a positive feedback of your stay. We are pleased to know that you had a wonderful stay and look forward in welcoming you again! With much appreciation, Pracilo D'silva Resident Manager

8/10 - 좋아요

Varunish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: FOM 님, 2017년 3월 26일
Dear Guest, We thank you for time and a positive review of our resort. We look forward in welcoming you again! Warm regards, Pracilo D'silva Resident Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful! It was a great and peaceful hotel room!
답변 제공: FOM 님, 2017년 3월 26일
Dear Guest, We thank you for your time and an excellent review of our resort. We are pleased to know that you had a wonderful stay and look forward in welcoming you again! Warm regards, Pracilo D'silva Resident Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is very good with excellent facilities.
the Rooms are spacious, well ventilated. The Staff is friendly and courteous Housekeeping was a little slack. they had to be reminded to make up the room and on few days forgot to put toiletries,towels etc. but overall a great experience
답변 제공: FOM 님, 2017년 3월 26일
Dear Guest, We thank you for your time and an excellent review of our resort. We are pleased to know that you appreciated our property and its facilities. We have also noted your cons. We look forward in welcoming you again! Warm regards, Pracilo D'silva Resident Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was good.
답변 제공: FOM 님, 2017년 3월 26일
Dear Guest, We thank you for your positive review of our resort. We are pleased to know that you had a good stay. We look forward in welcoming you again! Warm regards, Pracilo D'silva Resident Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful and comfortable
It was great...specially the breakfast....
답변 제공: FOM 님, 2017년 3월 26일
Dear Guest, We thank you for your time and an excellent review of our resort. We are pleased to know that you had a great stay and look forward in welcoming you again! Warm regards, Pracilo D'silva Resident Manager.

8/10 - 좋아요

Terry 님, Frinton on Sea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel and staff were 1st class in all respects. The pools and surrounding areas were well kept. The hotel staff were very helpful in answering questions or any help needed. The rooms were cleaned and serviced as you would expect.
답변 제공: FOM 님, 2017년 3월 26일
Dear Terry, We thank you for your time and an excellent review of our resort. We are pleased to know that you had a great stay; appreciated our convenient location and value for money. We have noted your comments on the pros, cons and locations; appreciate the same. We look forward in welcoming you again! Warm regards, Pracilo D'silva Resident Manager