Avoid this place! Completely agree with the other negative reviews on this site.
I booked this hotel because it promised hot water and free wifi which I needed for booking onward travel. A thin drip of warm water - no hot - was all that came out of the shower so I had cold showers the whole time I was there. The wifi also never worked. The staff there called the owner to sort it out but he was away in Mumbai and never came near the place so nothing was done. I asked if the place had a laundry service and was told it did so sent a few items of clothing to be washed. When I asked if my laundry was ready I was presented with a plastic bag of crumpled, damp clothing and when I asked was told they had no iron. The room was grim, grubby and the bed rock hard. It had a clean(ish) sheet on it but no top sheet, only a fleecy blanket which smelled strongly of the previous tenant(s), yuk. The bathroom was dirty (sink plug hole full of dark hairs, definitely not mine) and was not cleaned the whole time I was there, the bucket beside the toilet overflowing with tissues. The exterior furniture was dirty and tatty with nasty greasy stains on the chairs. In short this place was horrible and ridiculously overpriced. Howling dogs and cheek by jowl neighbours to keep you awake half the night complete the picture. You would do better to take one of the many beach huts with showers available in Palolem for less than half the price.