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아나카프리 홀리데이 리조트 아파트먼트 여행 후기

3.5 out of 5
아나카프리 홀리데이 리조트 아파트먼트
43 Enderley Ave, Surfers Paradise, QLD

이용 후기

6.6
평점 10 - 훌륭해요. 258개 이용 후기 중 42개" "
평점 8 - 좋아요. 258개 이용 후기 중 81개" "
평점 6 - 괜찮아요. 258개 이용 후기 중 69개" "
평점 4 - 별로예요. 258개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 258개 이용 후기 중 25개" "

6.4/10

청결 상태

6.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

2018년 12월에 4박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 11일
Dear guest, Thanks for your comments. We are glad that you had a good time here with us. We look forward to seeing you again. Regards, Anacapri Apartments

6/10 - 괜찮아요

Glendan

가족 여행
별로예요: 객실의 편안함
We stayed in the far townhouse. WiFi was useless. Parking required a long walk via the main building and lifts. Good location for beach walks but other properties nearby are better if you can get them.
2022년 7월에 6박 숙박함

4/10 - 별로예요

Darren

단체 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very run-down, poorly maintained
2022년 4월에 3박 숙박함

2/10 - 너무 별로예요

Brock

2022년 2월에 2박 숙박함

8/10 - 좋아요

Marjorie

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful views from our room. Towels and beds were clean. Washing machine and dryer operated well. The apartment was spacious and tidy. Some improvements could be an upgrade of the toaster and kettle. We didnt use the toaster as it looked very worn out and unsafe. The pipes are bouncing in the walls from the laundry, you need to turn off the washing tap to stop the noise - would definitely bother some people if they dont know where it's coming from. The toilets were weak to flush even just toilet paper, have to flush a few times. To us, these were minor. I would still stay here again.
2022년 1월에 5박 숙박함

6/10 - 괜찮아요

ashley

2022년 1월에 3박 숙박함

6/10 - 괜찮아요

Anne

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Townhouse 69 was roomy, in a good location and surprisingly quiet given it was on the God Coast Highway. Property is in need of renovation/repair. Balcony doors don’t lock, wall joints cracked and flaking. Tiling in bathrooms need re grouting as looks dirty, and the floor of the second bathroom upstairs slopes towards the door which, combined with ineffective shower over bathtub screening, caused a lot flooding into the corridor after only 1 shower.
2021년 12월에 3박 숙박함

8/10 - 좋아요

Marco De

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's all good with this one, only issue is the reception which most of times is not available in a face to face fashion. However, they always pick the call so not a big thing.
2021년 12월에 3박 숙박함

6/10 - 괜찮아요

Lisa

별로예요: 청결 상태
Old
Apartments need updating
2021년 9월에 3박 숙박함

10/10 - 훌륭해요

Haylee

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything was good
2021년 8월에 2박 숙박함

8/10 - 좋아요

Meagan

단체 여행
Average
Nice but a bit of a cheap looking place, the furniture is old and chipped, the aircon did not work. Was very cold the first night. Not as furnished as the pictures make it look. Was okay.
2021년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Great location ,great unit ,great staff and management but the unit walls dirty need cleaning or repainting ,curtains have mold on them ,kettle didn’t work cutting board needs to go in the bin no washing liquid or cloths to wash and wipe dishes when a note says there will be a cleaning fee of $25 if they were not washed we went and brought ourself.
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

Siana

단체 여행
좋아요: 청결 상태, 객실의 편안함
Will stay there again
Lovely place to stay well maintained l. Friendly staff
2021년 6월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very basic value for money. Old appliances and carpet needs replacing but otherwise a decent price and place
2021년 4월에 5박 숙박함

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 객실의 편안함
Town house
Stayed in the townhouse a lil out dated but you can see there slowly updating the apartment. A broom and dust pan would of been handy to clean while we were there.
2021년 3월에 3박 숙박함

2/10 - 너무 별로예요

Narelle

별로예요: 청결 상태
Disgusting
Absolutely disgusting, tried for 2 days to get the hotel to clean the room, we had poo in the toilet, urine in the crevices of the toilet, pubic hair on and around the toilet, sand in the shower, oven wasn't cleaned, floors hadnt been vacummed, no covid signage or sanitiser, manager didnt care so we left and went to another motel. I have photos of this filth
2021년 2월에 7박 숙박함

8/10 - 좋아요

carolyn 님, New Zealand

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The apartments were nice and roomy. Ours was a little dark being on the bottom floor but comfortable enough. Pool was great, kids loved it. Walking distance to Cavill St.
2020년 3월에 5박 숙박함

10/10 - 훌륭해요

Stellar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태
It was in a perfect spot. Close to everything we needed. Nice big apartment for my husband in a wheelchair. Needs a faster speed ceiling fan in all rooms or aircon as it gets hot in there. Staff were amazing. Gave us 3 undercover car spaces so no one had to park on the street. Very quiet which is great.
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proximity to Surfers. Quiet. No lift but otherwise neat and great facilities.
2020년 1월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Really bad experience with this hotel
They didt tell any surcharge when we checkin, and after check out they charge it from deposit, and I have not been told what I get charge only when I contact the hotel. Com agent, the hotel didt send any invoice for the surcharge after a month I checked out, and I keep contact with them with no result
2020년 1월에 5박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The outside looked okay,but the apartment needed a lot of renovations particularly the bathroom and kitchen. Informed the reception staff that telephone wasn't working and had to ask for Wifi logon, yet they were happy to take a deposit from me and would charge me if I didn't register in.
2020년 1월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
2020년 1월에 2박 숙박함

6/10 - 괜찮아요

Lloyd

별로예요: 숙박 시설 상태 및 시설
2020년 1월에 3박 숙박함

6/10 - 괜찮아요

Ho

좋아요: 객실의 편안함
2019년 11월에 6박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Liked the position but found the bathroom difficult as nowhere to put soap etc. got heaps of coffee tea, sugar but no milk
2019년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Had a pleasant time, great views, nice enough, room we had was a bit dated and really needed some reno work doing.
2019년 10월에 4박 숙박함

6/10 - 괜찮아요

Sharon 님, Canberra

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Great location, easy to get around! Kids loved the pool. Unit could have been a little cleaner and disappointing that things like toilet paper and washing up liquid wasn’t provided free of charge. Would probably stay again but due to location
2019년 10월에 5박 숙박함

10/10 - 훌륭해요

Zoe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Review
Really nice apartment in a good area! So close to everything had a really nice time.
2019년 10월에 2박 숙박함

8/10 - 좋아요

kim

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The apartment was very good, close to everything. could do with a couple of outdoor chairs and table. My only disappointment was on the photos it showed the townhouses as 2 storey with lge balconies ours was a bottom floor with no sun.
2019년 8월에 2박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 9월 5일
Hi Kim, Thanks for your review and we hope you had a good time here. We apologise for your inconvenience. We actually have two types of townhouses. Some people prefer one storey while others prefer two storeys. We allocate them depending on the availabilities. Next time you can require two storeys. Have a nice day. Regards,

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the space and the views. It was such a lovely place to stay and I will definitely be back.
2019년 5월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for what we needed. Close to the airport and shuttle was fast and efficient.
2019년 4월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 4월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
2019년 4월에 3박 숙박함
답변 제공: Anacapri Holiday Resort Apartments 님, 2019년 4월 16일
Thank you very much for your review. We hope you had a good stay with us and see you again:) Regards,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Loved the size and layout of our large 2 bedroom townhouse. It was roomy and comfortable, the location was an easy walk to beach or central Surfers and carpark was secure. The apartment needed a few lightbulbs, some more glassware and the dishwasher didn't work, but laundry was top notch. There was also some issues with the spa while we were there,it worked intermittently. Overall, the place was really good and we would use it again.
2019년 4월에 7박 숙박함
답변 제공: Anacapri Holiday Resort Apartments 님, 2019년 4월 16일
Dear guest, Thanks for your review. It is really important for us. If you could have let us know you need more glassware and lightbulbs when you were here, we would have definitely tried to help you asap. We hope you had a stay here and hopefully see you again:) Regards,

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Close to the heart of surfers paradise good price for week stay, apartment was comfortable but tired and dated, alot of furniture and cabinetry was damaged. Needs a spruce up and a new bed but otherwise comfortable
2019년 2월에 7박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 27일
Dear guest, Thanks for your comment. It would be better if you could let us know which apartment you stayed so we can improve it because each apartment is different. We hope to see you again. Have a lovely day. Regards, Anacapri Apartments

8/10 - 좋아요

sun kwok clarence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 4박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 18일
Dear Sun Kwok, Thanks for your review. We hope you enjoyed your holiday here. We look forward to seeing you again. Regards, Anacapri Apartments

10/10 - 훌륭해요

Ulam-Undrakh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 3박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 11일
Hi Ulam Undrakh, Thanks for your review. Hope you had a good stay with us. We look forward to seeing you again. Regards, Anacapri Apartments

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
We enjoyed the whole visit the location and pool and bbq area and the unit
2019년 1월에 3박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 11일
Dear guest, Thanks for your review. Hope you had a good stay with us. We look forward to seeing you again. Regards, Anacapri Apartments

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the proximity to the centre of Surfers Paradise, shopping etc.. the property was Clean and tidy, equipped with all the necessities needed to make our stay comfortable. There was only one air con in the loungeroom and no air con in the bedrooms but the ceiling fan in the main bedroom was enough for a good sleep. The second bedroom had a standing fan. Having the convenience of 2 bathrooms was great as our daughter came with us. Just a minor setback, we requested an ironing board and it was never provided. Inconveniently, we were unable to fit any milk bottle or soft drinks upright in the fridge. The Mattress in main bedroom a little too soft for me. Staff was courteous and very welcoming. We were allowed to check in at 12pm instead of 2pm and I thank the gentleman at reception for that. I would recommend Anacapri in a heart beat and we will certainly return as soon I we can. Thank you very much.
2019년 1월에 5박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 11일
Dear guest, Thanks so much for your comments. You are the greatest motivation for us to keep making our apartments enjoyable and let every guest have a pleasant stay here with us. We look forward to seeing you again. Regards, Anacapri Apartments

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
We stayed here over the Aus day long weekend. The room (3 bed room 51)had been renovated to look nice but a few things were missed and needed repair. We mentioned a few issues to reception during our stay and I must say they were very quick to get these resolved. Great customer service. Would recommend a stay here at a good price.
2019년 1월에 2박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 11일
Dear guest, Thanks for your comments. We are glad that you had a good time here with us. We look forward to seeing you again. Regards, Anacapri Apartments

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Although property was clean it was somewhat deteriorated and very dated. New curtains, paint, pictures, furniture and a new bathroom are needed. The washing machine, dryer, microwave and oven were in excellent condition. More than 1 roll of toilet paper would be required per bathroom for this length of stay. Air condition unit poorly positioned facing directly to a wall. The complex has potential and for a small outlay this property could be easily improved.
2019년 1월에 4박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 11일
Dear guest, Thanks for your comment and your suggestion. We will try to improve it as much as possible. Regards, Anacapri Apartments

2/10 - 너무 별로예요

Ngoc 님, Melbourne

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a stage of neglected. Renovation needed for the kitchen, the bathroom, the toilet. The vented duct in the bathroom was not working, it was covered and blocked in dust. The apartment has a few triping hazard. There was no air conditioner in the bedroom.
2019년 1월에 3박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 11일
Dear guest, Thanks for your comment and your suggestion. We will try to improve it as much as possible. Regards, Anacapri Apartments

4/10 - 별로예요

Silvia

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Apartment not very clean,dishes were all dirty,bathroom stinks,exceptionally noisy from highway and some other visitors,pool rules not enforced even when staff were there and needs a really good scrub. Not value for money.
2019년 1월에 5박 숙박함
답변 제공: Receptionist 님, 2019년 1월 17일
Dear Silvia, We are sorry that you had this experience. We value every guest. We always try to remedy the issues as soon as possible when guests bring them up to us. Hope you at least enjoyed your holiday. Regards, Anacapri Apartments

4/10 - 별로예요

John

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Being an apartment it should have basics like toaster, kettle, it had nothing as we had to buy our own. Plus every day there was some one else in the car park we were allocated and we had to go round and round the block to find car park. They had no control plus no one to complain to at nite about parking. Aircon leaked all over in the master bedroom and they came at 8 in the morning to fix it instead of a day before in the afternoon as that was the time given. Very very unconvinent.
2018년 12월에 12박 숙박함
답변 제공: Receptionist 님, 2019년 1월 17일
Dear John, Thanks for your review. We do value every single guest and every review. We do have a kettle and a toaster in every apartment. We could give them to you if you had let us know your apartment has missed these. We apologise for the inconvenience for the AC leaking but that's the only time the technician can come. They are very busy during the summer. We just tried to fix the AC as soon as possible for you to let your room cool down. Hope you enjoyed your holiday. Regards, Anacapri Apartments

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
The room was so old and cough was broken really bad experience now I am waiting for my 200$ refund
2019년 1월에 3박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 15일
Dear guest, Thanks for your comment. We value every guest as always. And we always try to solve any problems ASAP if guests bring it up to us. We are sorry for any inconvenience. The $200 was just holding in your bank account and it is automatically released from your bank after you check out five to seven business days. Have a good day. Regards, Anacapri Apartments

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
It was close to Surfers it was clean abit of upgrading required
2019년 1월에 5박 숙박함
답변 제공: Anacapri Apartments 님, 2019년 2월 11일
Dear guest, Thanks for your comment and your suggestion. We will try to improve it as much as possible. Regards, Anacapri Apartments

2/10 - 너무 별로예요

Christine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very unhappy
The room was not clean. The beds are like rocks. We had 3 babies under 8 months old, tried to check in at 1.45 pm and they would not let us. It was 35 degrees. Had to sit in the heat and wait. Lounges were stained,smelt of urine and disgusting. No air con in 2 bedrooms. I would not recommend this place at all. Very very overpriced for what it is
2018년 12월에 2박 숙박함

4/10 - 별로예요

Brooke 님, Qld

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy! No toilet paper! Noisy back packer accommodation! Rude Staff!
2018년 9월에 3박 숙박함

2/10 - 너무 별로예요

Yi fen L.

Poor quality furniture, awful management, housing agent was non-responsive
Apart from being 3 bed rooms, the apartment was nothing like the picture, we had falling apart queen bed+ broken furniture+ broken railing screen door to the balcony and 2 rolls of toilet paper if finished are sold for 1 dollar each. By the way, we arrived after 5,and someone else took our key to the apartment, while management ask us to move out a day earlier with offer to return our money because they over sold the room. I end up stay in opposit apartment Antique, newer, better, and not much more in price. Consider before u book!