Good morning Shannon, We love that you enjoyed the location and amenities here at swell. We are very sorry to hear you had a problem during your stay. We understand that wotif charged you 200 and then had to pay again once you checked in with us. We are confident wotif would have recognised their error in charging you and refunded you. Kind regardsSwell resort

Hi Meredith,Thank you for your lovely feedback. It was a pleasure having you and look forward to seeing you in the future.

Hi Monique,Thank you for your feedback & choosing to stay with us. Have an amazing weekend.

Hello and thank you for your feedback regarding this unfortunate situation. Absolutely not an excuse for checking you into a dirty apartment, but just by way of explanation, navigating new software meant that your apartment was missed on the cleaning list. The three bedroom apartment offered as a substitute was intended as a way of getting you into an apartment more quickly. It's actually a lovely 3 Bedroom with ocean views and a spacious terrace, but possibly after your negative arrival experience, it felt as though you were being fobbed off into a lesser standard apartment. The lovely ladies at the front desk honestly didn't realise you would have trouble navigating stairs or I promise they wouldn't have offered it to you, they were a bit under the pump and thought it a good alternative. Finally, the long wait for the room was due to the front desk girls needing to get into your apartment and clean it properly for your eventual check in. We should have offered you a meal or at the very least a drink at Club Burleigh, but on reflection, our lovely relief manager decided you needed to be recompensed with another stay at our expense. I'm so grateful that you have taken us up on our offer and hope that when you come back in August, you can experience the friendly and efficient service we are known for, and our clean and comfortable apartments. Once again, our thanks for your understanding and your valuable feedback.

Hi Jenet Thank you for your wonderful review and recommendation. We're thrilled you enjoyed the resort and we look forward to your next visit.

Hi Rebecca, Thank you for taking the time to leave us a review. It's great to hear you enjoyed your stay with us. We always appreciate such positive reviews, and look forward to welcoming you back in the near future. Thank you. Kind Regards, Swell Resort Burleigh Beach

Hi Laura, Thanks for your review, we're so sorry we didn't live up to your expectation, but we strive to improve so next time let us know specifically what you didn't enjoy. I do understand that the apartment you stayed in hasn't been refurbished as yet, but we are getting there and most have had a makeover. Thanks again, and we hope you will book again and let us know exactly what you are looking for so you leave happy! Kindest regards,

Thanks so much for your review Sally. We appreciate you taking the time and we're so happy you enjoyed your stay! See you next time you come to Burleigh!

Thank you for your kind words! Happy you enjoyed your stay, hope to see you again soon!! The Swell Team

Thank you very much for your kind words! Hope to see you here again soon!!!

Thanks for taking the time to review us. We look forward to seeing you back at Swell.

Thank you very much for your wonderful review!! We hope to see you here again!!

Thank you for your wonderful review. Happy you enjoyed your stay with us.

Thank you for your review. We hope to have you back again soon!

Thank you for your review. We hope to have you back again soon!

Thank you for your review. We hope to have you back again soon!

Thank you for your review. We hope to have you back again soon!

Thank you for taking the time to complete a review of your recent stay. We are pleased you found our amenities good and had fun playing tennis, We hope to see you back at Swell Resort next time you are visiting the area

Thank you for submitting a review on your recent stay We hope to see you next time you are in the area

Thank you for your reiew. We hope we see you again at Swell Resort next time you are visiting the area

Thank you very much for your feedback. We are pleased you found the apartment clean & close to everything. We look forward to seeing you again soon. Swell Team.

Thank you very much for your feedback. We are glad you enjoyed the views and found our location close to everything. Thanks, Swell Team.