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윈드서퍼 리조트 여행 후기

윈드서퍼 리조트
452 Marine Parade, Biggera Waters, QLD

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 316개 이용 후기 중 98개" "
평점 8 - 좋아요. 316개 이용 후기 중 115개" "
평점 6 - 괜찮아요. 316개 이용 후기 중 58개" "
평점 4 - 별로예요. 316개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 316개 이용 후기 중 11개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

YOONCHAN

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
그닥 추천해줄만한곳은 아닌곳.
장점 : 위치 , 청결도 좋음. 단점 : 7일 숙박중 수건2장주고 세탁해서 쓰라함 , 휴지 사서쓰라함 , 와이파이 하루500메가 무료사용

6/10 - 괜찮아요

JIA 님, Seoul

A good hotel but inconvenient location
Room is not bad, clean and good to have laundry, cooking facilities and nice view with ocean but I don't recommend if you don't dirve. Everything is far away from the hotel. There's nothing but the beach around, it takes 20-30min to supermarket by walk. Bus stop is also a bit far away to walk and it takes 30min to go to sufur's paradise and sea world by bus and the bus does not stop freq

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 객실의 편안함
Not a good place to stay. We stayed 5nights and 4nights No power, No electricity. All they can say is Sorry. Acc. to the electrician, the property management did not do any maintenance with their electricity that’s why the power tripped. No emergency exit lights. Poor place to stay !!
2023년 12월에 5박 숙박함

4/10 - 별로예요

Heinz

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Noisy aircon running all night Gate, door tags not working
2023년 12월에 4박 숙박함

8/10 - 좋아요

Donna

연인과의 여행
The unit served the purpose of a place to sleep for the night, however you don’t expect to find an open chocolate milk in the fridge and an individual dessert.
2023년 11월에 1박 숙박함
답변 제공: Brian 님, 2023년 11월 30일
Sorry that you experienced that Donna, not sure which apartment that you would have been in, we need to ensure that cleaners are aware that they missed that in clean.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
3rd stay at Windsurfer Resort this year and again it was excellent. Clean , tidy and close to what we needed
2023년 11월에 2박 숙박함
답변 제공: Brian 님, 2023년 11월 30일
Thanks Greg, we do try to maker as comfotable as possible for you

6/10 - 괜찮아요

Brent

2023년 11월에 2박 숙박함
답변 제공: Brian 님, 2023년 11월 30일
Hope that you were comfortable for your stay

8/10 - 좋아요

SIMON

단체 여행
좋아요: 청결 상태, 객실의 편안함
Location was good, accommodation very nice and clean.
2023년 9월에 3박 숙박함
답변 제공: Reception 님, 2023년 10월 24일
Thank you for your rating, will work towards improving your experience

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the beach and views. Fantastic.
2023년 9월에 2박 숙박함
답변 제공: brian 님, 2023년 9월 6일
Please that you had a good stay

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
2023년 7월에 2박 숙박함
답변 제공: Reception 님, 2023년 10월 24일
Disapointing that you did not rate us higher, would have been nice to have heard direct whilst you were here if we could have improved your experience

6/10 - 괜찮아요

Yvonne

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Tracy

2023년 8월에 4박 숙박함

2/10 - 너무 별로예요

Crosbie

별로예요: 청결 상태, 객실의 편안함
Gross uncleanliness
Have to say...we wanted to give this apartment a fair go after reading negative comments.....we should have taken note. We were so disappointed with the lack of cleanliness from the minute we entered the apartment. Unfortunately the property was fully booked so even if we had made a complaint initially, the options would have been nil.. Doors and walls were grubby and finger marked, utensils needed washing before using, the carpet felt sticky and unclean, bed linen had stains....apartment was in need of renovation...particularly the sliding doors, which were almost impossible to open, curtains were shabby and inadequate as they did not 'meet' so lighting from street kept us awake, as did the constant road noise and blaring TV's from other apartments. Lighting inadequate...maybe to conceal the grubby walls? Hot water cylinder in the bedroom wardrobe constantly dripped during the night We approached Hotels.com and they suggested contacting Reception of this 'Resort' which we did... His response was that this property is 25 yrs old, 3.5 star not 5 star. That other people have never had issues with lack of cleanliness. Did admit tha this apartment is in need of re-painting and renovation but that it was always occupied so unable to do those tasks. In our opinion, it doesn't matter how 'old' a property is, there is no excuse for lack of cleanliness and if the apartment is in need of renovation, then do not 'sell' unless those matters have been attended to... Forewarned
2023년 5월에 2박 숙박함

8/10 - 좋아요

Claire

좋아요: 청결 상태, 객실의 편안함
Beautiful Broadwater views
Great location. Easy parking, including visitor parking to make check-in and check out easier. Shops, bus stop and cafes within walking distance. Harbour Town with restaurants close.
2023년 6월에 2박 숙박함

4/10 - 별로예요

Dorothy

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
dirty, not vacuumed in a long time everything was grubby couldn't close window wind howling through it all night
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Cherilee

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was the worst place I have ever stayed in. False advertising no heated pool the kids room is in the car basement with not many things to entertain children some products were broken and you need money for them. Alot of the units are privately owned with alot of older people we were told on arriving to make sure we keep it down. So disgusted we didn't stay the whole time weren't given a refund for at least the 2nights we didn't stay I saved up for that and it was my Birthday present to myself and they totally ruined it. The female was not having a bar of it wouldn't even compromise just bad all around
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

Helen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view and right across the road from the Broadwater. Easy to find a park for my boat across the road
2023년 5월에 5박 숙박함

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 4박 숙박함

6/10 - 괜찮아요

Lai Ha

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Need completed renovation!
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Christene

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was in excellent location easy to get to and get out of views amazing spa and pool terrific. Sleeps 4 very comfortably. Cooking facilities good fridge good Checking in late was very easy. Enjoyed stay Thankyou property
2023년 3월에 2박 숙박함

8/10 - 좋아요

Kylie

Price was great for what I needed. Manager very helpful. Unfortunately inside apartment very dated and worn.
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 편의 시설/서비스
Had a lovely break. Well positioned apartment with excellent use of a small space. Had everything I needed and beech across the road was perfect
2023년 1월에 5박 숙박함

4/10 - 별로예요

Sunny

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Maintenace of the furniture and flooring is not good; a losen flooring edge caused injury to the toe of my wife.

8/10 - 좋아요

Louise

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything, wonderful views

2/10 - 너무 별로예요

Claire

가족 여행
Property manager tries to charge extra to line his own pockets. Booked on Expedia for 2 adults and 1 child (clearly showing the extra child charge on receipt). Hotel manager wanted additional $50 to provide bed for child. He said we paid Expedia to have child in room but not for them to have a bed .. Ridiculous conversation & we refused to pay.. I wonder how many times he’s got away with that trick.
답변 제공: Reception 님, 2022년 12월 12일
I responded with a truthful response, which was rejected, we discussed with the guest notation that there was an amount to collect on check in, guest pointed out that she had paid, no further attempt to collect.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly people, nice area
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Pasquale

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet location with good views. Like the secure parking a D facilities; pool , spa, BbQ / outdoor kitchen’ Thr kitchen was vrry small and fated. Laminex lifting on corners and needs repairs . The test of the unit was very comfortable with great sized feck
2022년 10월에 5박 숙박함
답변 제공: Brian 님, 2022년 10월 27일
I was a pleasure to deal with you, an excellant Guest, look forward to seeing you next time you stay.

10/10 - 훌륭해요

Yvonne

가족 여행
Great location Clise to all the gold coast has to offer but far enough away from the busy parts to be relaxing
2022년 5월에 1박 숙박함
답변 제공: Reception 님, 2022년 5월 30일
Pleased that the location suited you & we were certainly pleased to have you here, were great guests.

6/10 - 괜찮아요

Brendan

연인과의 여행
Average older apartment in a good location away from the Gold Coast highway but close enough to orientate. Could have been cleaner.
2022년 5월에 2박 숙박함
답변 제공: Reception 님, 2022년 5월 21일
The apartments are 25 years old & that makes it a bit harder to have perfect all the time, especially with a short turn around between guests, but will take that on board & follow up.

10/10 - 훌륭해요

Sophie

좋아요: 숙박 시설 상태 및 시설
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

norm

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
windsurfers was excellent the ameneties clean and neat and tidy office staff friendly and car parking a breeze
2022년 3월에 2박 숙박함
답변 제공: Reception 님, 2022년 5월 21일
Thanks for your positive response, we try hard to please, usually we succeed. look forward to seeing you again.

4/10 - 별로예요

Luke

아이를 동반한 가족 여행
별로예요: 청결 상태
Unfortunately the cleanliness wasn't the best. Two of the top blankets had a strong "sweaty man" smell. My wife approached the staff and asked for fresh blankets or free laundry detergent so we could wash them. They gave us laundry detergent. There were toenail clippings all over the balcony. Our particular apartment had a strong curry smell to it. Some of the glasses and bowls were dirty (but that is supposed to be the previous guests responsibility to clean). The oven did not work, however we informed reception and they had someone come and fix it. The kids gaming room was situated in the carpark basement which we didn't expect and we personally didn't think that was a suitable place for it due to the lack of air flow and being dark and isolated. There was no air conditioning in the bedroom, it was only the living room and the fan provided was very weak. On a positive note, the resort was in a convenient and great location, the gardens on the grounds were nicely kept and the pool was clean. The pillows were comfortable and the apartment had lots of cutlery, bowls, cooking utensils and a large fridge. Overall, the place is older and naturally is run down a little, however, if the cleanliness improves, this would be a good budget accommodation for those looking for something basic.
2022년 3월에 7박 숙박함

8/10 - 좋아요

Robyn

좋아요: 청결 상태, 객실의 편안함
Time away.
Great view. Great position. Pool area was not inviting. The pool was green and the surrounding area needed a tidy up. The lift was small but there was no social distancing. There was hand sanitiser in the foyer. The bed was comfy but not the lounge.
2022년 1월에 5박 숙박함

4/10 - 별로예요

Raymond

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
In bad need for renovating. Unit was in poor condition and amenities were terrible and wasnt replenished in 6 days. Over priced and under delivered in every area. We wont be back.
2022년 1월에 6박 숙박함

8/10 - 좋아요

Marilyn

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
View particularly from balcony was delightful, space and amenities on balcony excellent. Unit comfortable and space, whilst compact, suited our needs.
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

Derrick

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, large room with a lovely view. Lucky enough to sight dolphins from the balcony in the morning
2021년 3월에 1박 숙박함

8/10 - 좋아요

Janice

좋아요: 청결 상태, 객실의 편안함
The staff are most welcoming and friendly. The property is well located at Biggera Waters, with beautiful waterfront walks to be had just opposite. It is within easy walking distance to cafes and the popular Grand Hotel. Great to have undercover free security parking. We had a front one bedroom apartment, which was comfortable. It could do with a new lounge though. The bed was very comfortable and there was a fan which was great. The aircon from the lounge area kept the whole place cool. Overall for an inexpensive stay we were happy. Have just booked a tent in the NT for twice the price!! So yes great!
2021년 1월에 6박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 2월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Already written this to you. Lounge was very dirty, the bedspreads were stained. The bathroom is all cracked tiles etc The kitchen is poorly equipped. The internet reception was very poor being on the ground floor. The photo in the Advert is nothing like the brick wall we looked at. Very misleading and very run down. The guy at the desk was friendly. The Airconditioner worked Would not book again through wotif if this is the sort of accommodation offered and not what the picture showed!!!!!!!
2021년 1월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and had well stocked kitchen so could cook meals. My son loved having free access to Foxtel. Only downside was that the aircon was only in living/kitchen area & the bedroom had only a fan so was a bit hot at night esp as stayed in summer.
2021년 1월에 4박 숙박함
답변 제공: Reception 님, 2021년 2월 9일
Thanks for your reply, all apartments only have air in the living area, usually if left running that cools the bedroom as well.

6/10 - 괜찮아요

NoName

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front staff was extremely happy and helpful. The room it self was very small and had to squeeze into the shower because the shower door opens onto the toilet. The overall quality of the room is very poor and needs updating.
2021년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unit had an awesome balcony, had everything I needed
2021년 1월에 3박 숙박함
답변 제공: Team Windsurfer 님, 2021년 1월 19일
Pleased that you were happy & apartment suited your requirements, come again

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 객실의 편안함
Relaxing
We were very happy here. Close to the water. Good views. One morning we watched dolphins come up the Broadwater while having breakfast.
Morning tea with a view.
2021년 1월에 7박 숙박함
답변 제공: Team Windsurfer 님, 2021년 1월 19일
Our aim is to have happy guests, pleased that you were!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quieter area, close to all services we needed. Roomy clean apartment.
2021년 1월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태
It is located close to water with water veiws. The area is well serviced with food outlets and shops. The bedding may have had bed buds, my partner, myself and our 1 year old child would wake up in the morning with fresh bites. The bedding did not appear like it had been cleaned. The cook top did not work so was not able to cook meals, which was disappointing because that was one of the features that drew us to the appartment.
2020년 12월에 5박 숙박함
답변 제공: Reception 님, 2021년 2월 9일
The apartments are cleaned after each guest, new linen is essential part of this service & is done each & every time, cooktop does work, anti-clock wise from off is the hot setting, instruction are posted beside cook to show this. There are most definitely not bed bugs, all apartments are pest sprayed every 6 months, the issue that we do have here on the coast is sand midges that bite when outdoors, water front & beach usually late afternoon, these bites do become annoying for quite some time after being bitten, is not something in the apartment, recommend use of insect repellant on exposed body when outdoors. A mention to us at anytime except on check out would have overcame the issue with the stove, as would any of your concerns.

6/10 - 괜찮아요

Jacqui 님, Brisbane

연인과의 여행
Apartment was quiet and adequate for one night. Unfortunately I checked in on Xmas day. I received a text the night before giving my room number and entrance safe codes which I memorised. I got in fine, retrieved an envelope with my name and room number again and the registration form inside had the same number. But the room was occupied by a large family. I rang the after hours number. No reply. Very upsetting. I rang my daughter to pick me back up and was resigned to a night on her floor when I happened to look at the key tag. It was a completely different room!! Reception finally rang back and their response was “oh yes - sorry we had to put you in a different room—- “ said with such nonchalance as if it was normal! How difficult would it have been to change the registration form and the envelope with the new information. I was not impressed.
2020년 12월에 1박 숙박함

4/10 - 별로예요

Tayla 님, Melbourne

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was cockroaches in both the bathroom and kitchen. The Foxtel remote didn’t work properly either.
2020년 12월에 2박 숙박함

8/10 - 좋아요

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가족 여행
좋아요: 청결 상태, 객실의 편안함
Good value basic accommodation - good location
We booked fairly last minute to be near an event without considering the property much, so expectations not high. In fact it was a really pleasant inexpensive stay. - Had a 2br apartment with partial ocean view on rooftop deck. - Large unit, a bit tired but had everything we needed - Very hot weekend and the AC was good in all rooms - Foxtel - Swimming pool not large but was in good condition (clean, maintained) - Walking distance from several restaurants/pubs and an excellent fish shop with takeaway - Water opposite (we didn't swim but others were)
2020년 11월에 2박 숙박함
답변 제공: Team Windsurfer 님, 2020년 12월 1일
We are pleased that you had a pleasant stay, good guests are certainly appreciated. Look forward to seeing you again next time you are in the area. Brian

8/10 - 좋아요

Susan

좋아요: 청결 상태, 객실의 편안함
oup overnight stay
Good size for a 1 bedroom apartment. Clean, Comfortable bed . Did not use kitchen but it all you would need. Only complaint was welcome pack was supposed to have coffee tea and sugar, only had tea. Would have welcomed a coffee when we arrived. Had a bit of a view of the water.
2020년 6월에 1박 숙박함