로비

컨트리 인 & 스위트 바이 래디슨, 골즈버러, 노스캐롤라이나 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 790개 이용 후기 중 302개" "
평점 8 - 좋아요. 790개 이용 후기 중 304개" "
평점 6 - 괜찮아요. 790개 이용 후기 중 102개" "
평점 4 - 별로예요. 790개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 790개 이용 후기 중 28개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place to stay
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Angela,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. Our team works hard to provide a pleasant experience for all our guests. We hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Debra

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was renovated and clean. The staff not very friendly. We were told housekeeping would come after 3 nights there. We were there 4 nights and they never came to clean room.
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Debra,We appreciate your feedback on the cleanliness of our renovated property. We encourage guests to reach out to our team directly for any housekeeping requests during their stay. Your comments will be shared with our team for improvement.

8/10 - 좋아요

Teresa

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The girl at check in made me stand there with my cane and in pain for her to talk on the phone with a friend about their food. And who ate what. Held her finger up indicating for me and our party to wait til she was finished.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Teresa, We apologize for any inconvenience caused during check-in. We will address this issue with our team to ensure prompt service for all guests in the future. Thank you for bringing this to our attention.

10/10 - 훌륭해요

mark del

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Surrounding area is a bit unsafe
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello mark del,Thank you for taking the time to share your feedback. The safety and well-being of our guests is of utmost importance to us. We continuously work with local authorities to ensure a secure environment. We regret if you felt concerned during your stay and reassure you that our team is dedicated to ensuring a comfortable and secure experience for our guests.

8/10 - 좋아요

Dead

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Dead,After checking out, I would like to express my disappointment with my recent stay at our hotel. The room was not as clean as expected, with dust and stains on the furniture. Additionally, the WiFi connection was very poor and inconsistent throughout my stay. I hope you can address these issues for future guests.

10/10 - 훌륭해요

Allen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Beautiful motel, great staff, rooms were amazing. Really clean
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Allen,Thank you for your kind feedback! We're delighted to hear that you found our motel beautiful and enjoyed your stay with us. Our staff takes pride in providing excellent service, and we're thrilled that it made a positive impact on your experience. We appreciate your acknowledgement of our clean and amazing rooms. We hope to welcome you back soon for another wonderful stay!

8/10 - 좋아요

Brandi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Brandi,We're glad to hear that you had a positive experience during your stay! We appreciate your support and hope to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 - 훌륭해요

Aleksander

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Aleksander,Thank you for choosing our hotel! We are thrilled to hear that you had a fantastic experience during your stay. We strive to provide excellent service to all our guests, and we're glad that we met your expectations. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another wonderful stay.

8/10 - 좋아요

Lexi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Lexi, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Linda E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Linda E,We're thrilled to hear that you had a fantastic stay with us! We strive to provide exceptional service and it's great to know that we met your expectations. If you have any further comments or suggestions, we would love to hear from you. We look forward to welcoming you back in the near future!

8/10 - 좋아요

JEFF

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello JEFF,We appreciate you choosing our hotel for your stay. If there were any areas where we could improve, we kindly encourage you to reach out to us directly so we may address your concerns. We hope to have the opportunity to provide you with an even better experience in the future.

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean Clean Clean.
The room was so clean. No smelly carpet but nice vinyl flooring. Usual hotel breakfast with eggs and sausage. Juices, coffee, etc. but a very nice eating area. I would definitely stay here again in our travels
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Brenda,Thank you for your positive feedback on the cleanliness of our rooms and the breakfast options provided. We are glad to hear that you enjoyed our well-maintained vinyl flooring and appreciated our breakfast spread. It would be our pleasure to welcome you back during your future travels.

10/10 - 훌륭해요

Morgan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was really spacious and clean. Although it was next to a questionable motel, the hotel was safe. Having never stayed in Goldsboro, I felt safe. The only thing my partner doesn’t like was the availability of napkins but it wasn’t that serious
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Morgan, Thank you for your feedback on the spacious and clean room. We strive to provide a safe environment for all our guests, and we're glad you felt safe during your stay. We appreciate your partner's feedback on the availability of napkins, and we'll take it into consideration for future improvements. Thank you for choosing our hotel in Goldsboro.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello David, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom was very nice, clean big shower. Room and everything in looked nice and clean. Very reasonable price also!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Margaret,We are delighted to hear that you found our bathroom to be nice and clean, with a spacious shower. It's also great to know that you enjoyed the overall cleanliness of our rooms. We strive to maintain a high standard of cleanliness and offer competitive pricing. Thank you for your positive feedback!

8/10 - 좋아요

Joseph

가족 여행
별로예요: 숙박 시설 상태 및 시설
Rundown Hotel
This hotel is rundown and needs a good cleaning. The rugs in the elevator were dirty, my bathroom had a bad smell. The wall where my bed was on, had visible beverage stains (someone tried to clean it, but did a lousy job). Breakfast was great the last time I visited. Now, just powered eggs (looked like a muffin) a biscuit and gravy.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Joseph, Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you experienced during your stay. We strive to maintain a clean and comfortable environment and will address your concerns with the relevant teams to ensure improvements are made. We value your loyalty and hope to have the opportunity to welcome you back for a better experience in the future.

10/10 - 훌륭해요

Yahia

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Yahia,Thank you for rating our hotel! We appreciate your feedback and are glad that you had a positive experience during your stay. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future.

10/10 - 훌륭해요

Marina

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Marina,We are delighted to hear that you had an excellent stay with us. We strive to provide exceptional service to all our guests and it is great to know that we succeeded in making your visit enjoyable. Please feel free to reach out to us if you have any further comments or concerns. We hope to welcome you back again in the future!

8/10 - 좋아요

ANNA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello ANNA,Thank you for sharing your feedback with us. We appreciate hearing about your experience, as it helps us improve our services. We apologize for any inconvenience you may have encountered during your stay and will address your concerns internally. We value your patronage and hope to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Steve

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Nice
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Steve,Thank you for your kind review! We strive to provide excellent service and are glad you enjoyed your stay. We hope to welcome you back soon!

10/10 - 훌륭해요

James 님, Amaranth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly. Lots of dining options within easy driving but not walkable. The breakfasts were OK but nothing special. I was much the same each morning and identical to the Holiday Inn.
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello James,Thank you for your feedback! We appreciate your kind words about our friendly staff. We apologize if our breakfast did not meet your expectations. We will take your comments into consideration for future improvements.

6/10 - 괜찮아요

Marilyn

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Marilyn,Thank you for your exceptional rating! We strive to exceed expectations and provide the best experience possible. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Heather

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Trash
It took three days for the housekeeping staff to dump my trash. I had extra trash from shopping. I let the front desk know three days in a row. I even went so far as to put the room trash on top of the extra trash, which I will mention was neatly stacked in a perfect rectangle. No trash was hanging out. It was very organized and just needed to be taken out. It took me placing an email to the management to get my trash. Dumped the day before I checked out And I stayed for five nights … the bedding had dirty foot prints on it. After my room was “cleaned”, the house keepers hair was in the bathroom sink and on my bed. It was truly an unfortunate experience, my son is stationed here, and I could feasibly be visiting quite frequently, it’s unfortunate that this will not be the hotel I stay at due to several reasons listed above.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Heather ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

6/10 - 괜찮아요

MIsty

가족 여행
Breakfast was a bit sparse but it was not very busy.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello MIsty ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Linda

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Linda, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 - 별로예요

Betsy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
expecting it to be better based on the ratings
Check in was easy. The bathroom was full of hair and the desk chair is stained and gross, as were the walls. The sheets and towels seemed clean enough so didn't bother complaining. The biggest issue I had was that the HVAC in my room was not really working, but I didn't realize this until 3am, when I woke up and the room temp had gone up several degrees. I had to keep bumping the thermostat to get it to kick on. The hotel is also on a sort of loud/busy street so a lot of noise if you're facing the parking lot. I know this isn't a 5 star hotel, but I was expecting it to be a little better based on the ratings.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Betsy,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 - 좋아요

Raquel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very clean and very accessible
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hi Raquel,We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

8/10 - 좋아요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good basic hotel
Nice, clean hotel. Bit over priced.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hi Terri,On behalf of our entire team, I would like to apologize for not meeting your needs with our pricing. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We hope you will remember our attributes and return for a future stay to see how we are continuing to grow and evolve.

4/10 - 별로예요

Suzanne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The desk clerk on duty when I checked in seemed vapid and underqualified for the position. I was not greeted but was met with a simple request for my identification. When I asked for a suggestion for a place for dinner she was flustered and offered Applebee's and Olive Garden. When I asked where they were she giggled and said "I'm so bad at explaining things" and quickly disappeared into the back office. However, the lady who worked in the breakfast room was very pleasant.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello Suzanne,We appreciate the comments, especially with regards to your opinion of our breakfast and your comments about our room. We hope to someday have another opportunity to host your stay.

10/10 - 훌륭해요

Carlton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Carlton,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 - 너무 별로예요

Rodrigo

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Rodrigo, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were kind and very helpful.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Regina,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

Edwin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
no issues
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hi Edwin,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

star

Typical 3* hotel off highway. Clean , basic continental breakfast. Beds average . Nice staff.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello star, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Jeanette

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in and check out. Quiet, clean, safe ans safe. Comfortable bed, nice shower.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Jeanette,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed and shower. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Samantha 님, New York

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Samantha,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 - 훌륭해요

Luciane

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Luciane,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Nicole

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well I stay there every month and for months the washer and dryer have not worked. Also the ice machine on 1st and 2nd floor do not work as well. But overall always friendly and clean.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hi Nicole,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Everything was great with the exception that my room was above the laundry room and a very loud noise woke me up very early morning and every hour on the hour was that noise couldn’t sleep at least 5 hours. No rest.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Dear Guest,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some neighbor noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

10/10 - 훌륭해요

Luciane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
local to the hospital for I had a love one admitted and the stay was coinvent
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello Luciane,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice clean and very affordable! Great service!
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Christopher,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our service. We hope you will return so that we can provide you an even superior experience.

8/10 - 좋아요

Maria

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Woman behind counter not Nice dirty towels and pillows thankfully I had Two sets. Foggy window could not look out half of the window. Elevator floor dirty.
답변 제공: Manager 님, 2023년 7월 26일
Hello Maria, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
NA
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 24일
Hello Christopher,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 - 좋아요

Kirk

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Took a while to get used to the shower. Very clean neat room and very comfortable bed.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hi Kirk,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, though sorry about the shower that gave you a bit of a hard time. Again, thank you for sharing your experience!

2/10 - 너무 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nope!!
Upon check in we see a sign the elevator is out. It stated it just happened and would be repaired next day. LIES!! We ran into someone who had been there a week and they change the sign daily saying next day it will be fixed. They should have reached out to those with reservations and let them know. Instead they put us on The 3rd floor, we had to use the stairs. (If I didn't have medical issues this wouldn't have been such a big deal!) I have bad spine issues and a few other things. Using the stairs is painful and to have to lug up a bunch of luggage is worse. It was late when we checked in with no where near by available. The front desk didn't give one care about the pain I was to endure by having to go up 3 flights of stairs multiple times with luggage. This is a HUGE ADA Violation!! We will never stay here again. They BLATENTLY lie. Who knows how long the elevator has truly been down, since they change the sign daily saying it will be fixed by next day. Our room smelled horrible, dirt on our bedding and bathroom wasn't very clean. Multiple reasons to never stay here again! Disgusting.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Christopher,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 - 훌륭해요

BERNADETTE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was the BEST hotel I’ve ever stayed in. Everything was just GREAT! The only recommendation I would make to see is more of a variety of hot food and real eggs, not powered eggs. Patty sausage and links, starch like potatoes and biscuits, fresh fruit.
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hi Bernadette,Thank you so much for your feedback and for loving your stay and our hotel itself! We will be sure to share this with our Team and look forward to welcoming you back.

8/10 - 좋아요

Katheasha

가족 여행
좋아요: 청결 상태, 객실의 편안함
Family Celebration
I was in town visiting family. The stay was great, however our bathroom sink drained slowly. Other than that the room was great. Also unfortunately after a storm the elevator wasn't working so we had to go up and down the stairs for the last two days.
2023년 7월에 6박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Katheasha, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 - 훌륭해요

Tanora 님, La Grange

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Tanora,We appreciate that you've taken the time to share with us regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 - 좋아요

Leanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really nice interior staircase that makes it feel homey. Bathrooms were large; room was carpet-free & wide walkways so nearly handicapped accessible. Breakfast was pretty lackluster even by 2 star hotel standards - precooked bacon and egg patties that were clearly mass produced and just heated. Room neighbors had shrieking small children; not the hotel's fault but a bit tough after a long day.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 25일
Hello Leanne,We appreciate the comments, especially with regards to your opinion of our breakfast and your insights regarding our room. I hope you will return to enjoy a memorable and exceptional experience.

10/10 - 훌륭해요

Rebecca

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Rebecca,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.