리셉션

베이몬트 바이 윈덤 굿렛츠빌/내슈빌 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 굿렛츠빌/내슈빌
100 Northcreek Boulevard, Goodlettsville, TN

이용 후기

6.6
평점 10 - 훌륭해요. 1002개 이용 후기 중 225개" "
평점 8 - 좋아요. 1002개 이용 후기 중 263개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 211개" "
평점 4 - 별로예요. 1002개 이용 후기 중 153개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 150개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

Clarence

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very surprised with the room considering the review . It was very clean and neat . I just didn’t remember the 100$ deposit . It was refundable jus thought it was jus a little high but overall it was a good stay
2024년 4월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 23일
Thank you for your rating. We're delighted to learn that you had a pleasant stay at our hotel and that our property met your expectations. Providing exceptional hospitality is what we strive for, and we're grateful for your positive comments. Your feedback will be shared with our team members who contributed to making your stay memorable. We hope to have the pleasure of hosting you again soon.Regards, Sunny Patel, GM

8/10 - 좋아요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I never like staying near Nashville bc finding a safe/decent place is NOT easy. This is an older property and as long as you only need a place to sleep overnight and don't care about it being fancy this will work. Breakfast was average, could have been worse or better... better than nothing. Beds were comfy enough. Would stay again if just needing a place for the night.
2024년 4월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 23일
Thank you for sharing your rating with us. We're pleased to learn that you had an enjoyable experience at our hotel and that our property met your expectations. Providing excellent service and comfort to our guests is our aim, and we're grateful for your positive feedback. Your comments will be relayed to our team members who played a role in ensuring your satisfaction. It was a pleasure hosting you, and we hope to see you again soon.Regards, Sunny Patel, GM

10/10 - 훌륭해요

German

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just enjoyed my stay thank you
2024년 4월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 21일
Thank you for your great rating! We are so pleased to hear that you loved everything about our hotel. We take pride in the quality of our property ranging from superior cleanliness to excellent customer service. Our mission is to seek every opportunity to provide extraordinary guest experiences, and your comments show me that we got it right. We can't wait for you to return in the near future.Regards, Sunny Patel, GM

4/10 - 별로예요

Sarah

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Literal roaches in the bathroom; obvious grime in the room that never got cleaned from previous occupants; and our door had been previously kicked in it seems so it BARELY locked
2024년 4월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 21일
It's a shame that your stay with us was not the top-notch experience we wanted for you. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Maxine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They need stoppers for the tub for baths. Other than that wverything was great
2024년 4월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 21일
Thank you very much for your great review of our property. It is wonderful to read that you thought so highly of the quality of product and service we offer. Our goal is to create a relaxing atmosphere that is sure to make a grand impression and your review confirms that we did just that! We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Sunny Patel, GM

8/10 - 좋아요

Yordanky

좋아요: 직원 및 서비스
Good
2024년 4월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 14일
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Sunny Patel, GM

6/10 - 괜찮아요

Daniel 님, Saint-Elzéar

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs renovated
2024년 4월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 14일
Thank you for taking the time to share your feedback with us after your recent stay. We appreciate your input, as it helps us maintain our high standards of service. We understand that your stay did not fully meet your expectations. Our goal is to create a welcoming, comfortable, and personalized experience for our guests, and we will use your feedback to enhance our offerings for everyone. Nonetheless, we are glad to know that you enjoyed the rest of your stay with us! Thank you for choosing our hotel, and we hope to have another opportunity to showcase our exceptional amenities and services to you in the future.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Zachary 님, Lavalette

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Clean and a normal hotel.
2024년 4월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 14일
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Kyle

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It’s obviously not the Ritz Carlton but it gets the job done and the staff is nice and helpful!
2024년 4월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 7일
We're truly grateful for your feedback! Crafting exceptional moments for our guests is what drives us, and I'm elated that we managed to do just that during your visit. I'll be sure to convey your kind sentiments to our dedicated staff members who contributed to making your stay so memorable. Thank you for sharing your review, and it was an absolute pleasure to have you stay with us.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Dartanion

Good
2024년 2월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 7일
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Sunny Patel, GM

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 7일
We extend our heartfelt appreciation for your exceptional rating! Your 5-star feedback is a shining endorsement of our tireless efforts to deliver unparalleled hospitality. Knowing that we succeeded in making your visit extraordinary fills us with immense pride. We're eagerly awaiting the chance to welcome you once more, ready to create new cherished memories and make your next stay even more enjoyable than the last.Regards, Sunny Patel, GM

2/10 - 너무 별로예요

Dirk

연인과의 여행
좋아요: 편의 시설/서비스
The room was “tired and outdated”. Very dingy and gross and sticky. Kept our shoes on at all times. Mickey mouse coffee maker and breakfast was meager and left a lot to be desired.
2024년 4월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 4월 7일
I'm sorry to learn that your experience with us was not the perfect one we envisioned. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I am truly regretful that we let you down, but I hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Regards, Sunny Patel, GM

8/10 - 좋아요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was very comfortable
2024년 3월에 2박 숙박함
답변 제공: Sunny P., GM, Baymont by Wyndham Goodlettsville 님, 2024년 3월 31일
Dear Bonnie,I’m delighted you immersed yourself in comfortable accommodations during your stay with Baymont by Wyndham Goodlettsville Nashville! We understand the importance of a restful night’s sleep and have selected the highest quality mattresses and amenities for our rooms to ensure ultimate relaxation. Thank you for your esteemed review! We hope to be of service again soon!Regards,Sunny P., GM

10/10 - 훌륭해요

Mimi

2024년 3월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 3월 30일
Thank you for taking the time to leave a terrific review. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Mykell

2024년 2월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 3월 30일
Thank you for taking the time to leave a review. I am so glad that you enjoyed a wonderful time with us at our property, and were able to make the most of your stay. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your room and found everything to be so comfortable. I imagine that my colleagues looked after your every need, and I will ensure your kind rating are shared with all of the team across the hotel. We all look forward to welcoming you back again very soon.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Vicky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place was clean and quiet. Staff was very friendly
2024년 3월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 3월 30일
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Sunny Patel, GM

8/10 - 좋아요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is very convenient. Large Kroger's grocery store across the street. Room was large, it wasn't perfect but in great shape.
2024년 3월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 3월 30일
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Sunny Patel, GM

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 3월 30일
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Sunny Patel, GM

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good and clean and cheap
2024년 3월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 3월 30일
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Sunny Patel, GM

4/10 - 별로예요

Hannah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty room, bad odor, toilet would not flush. Limited television options, we were told we would have to pay $100 deposit in case we smoked in our non-smoking room. However, when we checked in the room smelt like a smoking room. Terrible security as the door would not close or lock properly. Luckily, we only had to stay there because repairs were being done on our home. I feel bad for anyone to come from out of town and stumble across this hotel.
2024년 3월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 3월 30일
It's disheartening to learn that your experience with us was not up to our standards. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Autumn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 3월 16일
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Sunny Patel, GM

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스
Location was great
2024년 3월에 1박 숙박함
답변 제공: Regards, Sunny Patel, GM 님, 2024년 3월 7일
Thank you for taking the time to leave a terrific review. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Sunny Patel, GM

6/10 - 괜찮아요

Robbie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The maids are super nice but the place needs to be updated very old and the bathroom wall had blood stains and the Elevator does not work good also i can't believe Wyndham has there name on this place
2023년 12월에 6박 숙박함
답변 제공: Regards, Sunny Patel, GM 님, 2024년 2월 15일
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Sunny Patel, GM

2/10 - 너무 별로예요

Ryan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Passive aggressive the staff clearly have no respect for the guest and I stayed here 9 days. Apparently it is a problem to book through a third party website and they penalize you with an early check in fee every day if you choose to extend your stay by one more day unless you over pay by booking it directly through thebhotel which is more than double the online prices even if you dont change rooms they still charge you as though you were never there to begin with and then on my 9th day while I was in Nashville looking for an Apartment they decided that I needed to Be disturbed by knocking on my door while the sign was clearly up. Do Not Disturb looking for me to pay another $12. For an early Check in fee even though I had been in the same room for 9 days in a row. No customer service, no respect, just despicable. Ive spent a fotune here in 9 days absolutely unacceptable. Treatment to charge guest when in reality me not requesting a new room and not having them even clean the suite i did that myself even borrowed the vacum to clean up prevous guests mess saving them money they still felt entitled to more cash for a fake early checkin fee being that I booked online, it actually required them to do nothing. The only reason I even had to go to the office is because of the fee so there was no added effort for the staff and i was in my suite four days at that point i guess they wanted me to Check out every additional day and sit in the lobby for 4 hours to avoid said fees
2024년 2월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 2월 12일
Dera Ryan,I'm so sorry to learn that your stay with us was not the best it could have been. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Sunny Patel, GM

8/10 - 좋아요

Cory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
A bit out of the way but for the price pretty good. Little things can go a long way, like all cable channels available, bigger shower towels, actually having soap in the shower dispenser, the microwave and fridge in more convenient location other then in a tight corner by the sink. Would have got 4.5-5 stars across the board if those little things were up to par. Other than that was an enjoyable very clean place to stay and will definitely keep an eye out for them in future trips to Nashville.
2024년 2월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 2월 8일
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Sunny Patel, GM

2/10 - 너무 별로예요

Eva 님, Greenbrier

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful
2024년 2월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 2월 8일
I'm sorry to learn that your experience with us was not the perfect one we envisioned. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Wade

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great service!
the management and staff are very attentive and thorough. excellent customer service.
2024년 1월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 1월 23일
Thank you for your glowing review of your stay. I am overjoyed to learn that you thoroughly enjoyed your stay and received exceptional service from our team. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will recognize the efforts of all individuals on our team who helped create a seamless and enjoyable experience for you. We are eagerly awaiting your return on many future visits.Regards, Sunny Patel, GM

4/10 - 별로예요

Troy

별로예요: 객실의 편안함
I wanted a warm place to sleep but that didn't happen! I spent the night wrapped up in the covers fully clothed. I'll be sleeping in my van from now on.
2024년 1월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2024년 1월 9일
Your rating has filled our team with joy and gratitude. Knowing that we exceeded your expectations and left a lasting impression during your stay brings us great satisfaction. Our dedicated team takes immense pride in delivering outstanding guest experiences, and your kind words motivate us to keep raising the bar. Thank you sincerely, and we can't wait to have you back soon!Regards, Sunny Patel, GM

10/10 - 훌륭해요

Elke

2023년 12월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 12월 31일
We are profoundly grateful for your remarkable rating! Your 5-star feedback is a badge of honor for our persistent efforts to deliver outstanding service. Your satisfaction is our inspiration, and knowing we've met your expectations brings us immense joy. We are eager for your next visit, determined to make it even more unforgettable and rewarding.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfy
Rooms could be painted. Overall, very clean
2023년 12월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 12월 26일
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Sunny Patel, GM

10/10 - 훌륭해요

Isaac

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 12월 21일
We greatly appreciate your feedback! Our goal is to ensure every guest has an exceptional stay, and I'm delighted to hear that we succeeded in making your experience a wonderful one. Your kind words will be shared with our team, who played a vital role in crafting this positive and lasting memory. Thank you for taking the time to share your review, and it was truly a pleasure having you as our guest.Regards, Sunny Patel, GM

2/10 - 너무 별로예요

Andrew

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet issues for days, making my stay uninhabitable and they refuse to give me a different room - wanted to charge me for my SERVICE ANIMAL $20 a day but not the cockroaches running free around the room.
2023년 12월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 12월 10일
I'm so sorry to learn that your stay with us was not the best it could have been. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Sunny Patel, GM

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 12월 10일
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Sunny Patel, GM

10/10 - 훌륭해요

David

2023년 11월에 1박 숙박함
답변 제공: Sunny P., GM, Baymont by Wyndham Goodlettsville 님, 2023년 12월 16일
Hello David,Thank you very much for choosing to stay at our Baymont by Wyndham Goodlettsville Nashville and for taking the time to post your feedback. It was our pleasure to host you. Our facilities are superb and we are steps away from many entertainment options. It is our passion to deliver exceptional guest experience on all levels. Please come back soon and thank you so much!Kind regards,Sunny Patel, GM

2/10 - 너무 별로예요

Robin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unfriendly people
2023년 11월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 11월 27일
I regret to learn that your stay with us was not the flawless experience we promised. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Martha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sunny P., GM, Baymont by Wyndham Goodlettsville 님, 2023년 11월 17일
Dear Martha,Thank you for your outstanding review! We truly appreciate you taking the time to leave feedback, and receiving your rating has really made my day - a glowing endorsement of the consistent level of service we aspire to deliver to all of our guests here at Baymont by Wyndham Goodlettsville.It will be a pleasure to pass on your kind thoughts to all our colleagues, who go the extra mile to ensure everything is just perfect for every Baymont Goodlettsville stay. We hope to warmly welcome you again in the future.Warm regards,Sunny P., GM

8/10 - 좋아요

Heather

2023년 11월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 12월 10일
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, Sunny Patel, GM

10/10 - 훌륭해요

Dennis

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2023년 11월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 11월 12일
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Sunny Patel, GM

6/10 - 괜찮아요

Alicia

좋아요: 직원 및 서비스
It was in close proximity to many restaurants.
2023년 10월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 11월 12일
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Sunny Patel, GM

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
never again
door to room itself barely closed. bathroom door didn’t have a knob, bottom corner looked like it had been chewed off and if you pulled on it just a little too hard it split in half. everything was brown and stained. disgusting place.
2023년 10월에 1박 숙박함
답변 제공: Sunny P., GM, Baymont by Wyndham Goodlettsville 님, 2023년 11월 3일
Thank you for taking the time to share your review of your Baymont by Wyndham Goodlettsville stay. We are disheartened that we missed several significant opportunities to show you our commitment to service excellence and regret your disappointment with some aspects of your stay. We appreciate your feedback and will keep your comments in mind while we work to improve our property and guest experience. Your experience is not typical at our hotel, and we appreciate that you brought this to our attention, so this can be remedied.Regards,Sunny P., GM

10/10 - 훌륭해요

Alfredo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel
Very very very good and comfortable
2023년 10월에 4박 숙박함
답변 제공: Sunny P., GM, Baymont by Wyndham Goodlettsville 님, 2023년 10월 31일
Hello Alfredo,Thank you so much for your delightful review of our Baymont by Wyndham Goodlettsville. I would especially like to thank you for choosing our hotel. I'm delighted you felt warmly welcomed and appreciated at our Baymont Goodlettsville! We were happy to have you here. It is important to us to connect with guests and care for their overall well-being and interests. We understand details are important, which is why we put a lot of care into the standards of our work. This includes our well-appointed rooms and well-maintained facilities and so it pleases us that you were quite impressed.We look forward to welcoming you back in the future. We wish you all the very best until that time.Regards,Sunny P., GM

6/10 - 괜찮아요

Åsmunnd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dårlig Frokost
Har vert å dette hotellet i fire dager og det meste var bra MEN frokosten stod til stryk . Stor reklame for continental frokost og der var ikke noe som minnet om det engang
2023년 10월에 4박 숙박함
답변 제공: Sunny P., GM, Baymont by Wyndham Goodlettsville 님, 2023년 10월 31일
Dear Åsmunnd,Thank you for taking the time to provide such detailed feedback following your first stay with us. Your feedback is important to us and it will further assist us in raising our high levels of service. I was so disappointed to read that there were a number of quality issues during your breakfast experience at the hotel, and I sincerely apologize for that. This is not the high standards we aspire to deliver consistently every day, and I am sorry that this detracted from what should have been a perfect, enjoyable, and memorable experience with us. We will take appropriate steps to address this. Thank you for choosing to stay with us at Baymont by Wyndham Goodlettsville Nashville.Regards,Sunny P., GM

6/10 - 괜찮아요

Faith

아이를 동반한 가족 여행
In our none smoking room, our blankets had burn holes. Everything needs updated and deep cleaned.
2023년 10월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 10월 25일
Thank you for sharing your feedback after your stay with us. Your rating is vital in helping us maintain and uplift our service standards. We're sorry to hear about the issues you encountered during your stay. Our goal is to provide a welcoming, comfortable, and tailored guest experience. Be assured that your feedback is of utmost importance to us, and we will use it for continual improvements. Despite the hiccups, we're pleased to hear that you found the rest of your stay pleasant. We're thankful you chose us for your stay and we hope for a future opportunity to showcase our commitment to excellence.Regards, Sunny Patel, GM

4/10 - 별로예요

Barbara

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Sunny P., GM, Baymont by Wyndham Goodlettsville 님, 2023년 10월 23일
Dear Barbara,Thank you so much for choosing Baymont by Wyndham Goodlettsville. We do strive to offer a quality brand and pride ourselves in providing an exceptional guest experience, and beautifully maintained guest rooms.Providing the highest level of comfort and hospitality is our number one priority and we regret missing the opportunity to leave a positive impression during your visit.We would love the opportunity to welcome you back to a much-improved stay.Kind regards,Sunny Patel, GM

6/10 - 괜찮아요

Rose

Close to highway
2023년 10월에 1박 숙박함
답변 제공: Sunny P., GM, Baymont by Wyndham Goodlettsville 님, 2023년 10월 23일
Hello Rose,Thank you for reviewing your visit to our Baymont by Wyndham Goodlettsville. We take feedback such as yours very seriously as we are continually striving to elevate our guests' experience. Of course, it is always our desire for a guest's visit to be faultless from start to finish and so we apologize if we came short of exceeding your expectations.We really appreciate your comments and for highlighting our enviable location close to the highway. We look forward to welcoming you back in the near future.Regards,Sunny Patel, GM

2/10 - 너무 별로예요

Bradley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in legitimately took 20 minutes for a booked and prepaid room. The room itself was disgusting. Stains on the carpet, towels, sheets, and pillowcases. In addition, everything was dusty and covered in a sticky film, especially the desk and bathroom sink. Multiple hairs from different people were found in the bed and shower respectively. On the first floor, you could hear everyone walking by, talking on the phone, and filling up at the nearby gas station. You could also smell everyone smoking outside the room. We felt very unsafe and very dirty due to the state of the room. They had us make a $100 deposit incase we smoked in a non-smoking room as if the smell of the room could get any worse. We have yet to get that deposit back. I cannot believe a place like this can even pass any health/safety code and will never return.
2023년 10월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 10월 17일
I'm so sorry to learn that your stay with us was not the best it could have been. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Sunny Patel, GM

6/10 - 괜찮아요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The staff were awesome. This property is in the process of being renovated. I had new carpet in my room. However, the bed was horrid. You could feel on the side of the bed, towards the door, where people would sit on the side of the bed to put the clothes on. The mattress was totally worn out. I had to sleep on the other side of the bed (not my normal sleeping side). The other issue I had was the "Continental breakfast". It was a farce. The only thing they had was small cinnamon rolls, bread to make toast, cereal and waffles. Oh, and they had some taco looking egg and sausage thing pre-packaged. They didn't even have bagels and cream cheese or yogurt. Needless to say I was not impressed at all. The only thing I had for breakfast was warm apple juice because the refrigerator didn't even work very well in the kitchen area. I really hate it to leave a bad review because the staff were so nice. Especially Micheal.
2023년 10월에 4박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 10월 17일
I regret to learn that your stay with us was not the flawless experience we promised. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I am truly regretful that we let you down, but I hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Regards, Sunny Patel, GM

4/10 - 별로예요

Ray

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was disgusting. Soap buildup a 1/2” thick on tub spout and side of tub. Both couch cushions stained with animal pee and fur, cigarette holes in comforter and couch, had to hold phone jack in the wall to make a call that dropped, bed was extremely lumpy, security bolt was coming loose from door frame, took nearly 30 minutes to check in 3 people, continental breakfast was severely lacking, completely unattended front desk at check out, lack of concern related to my complaints about cleanliness.
2023년 10월에 2박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 10월 17일
It's disheartening to learn that your experience with us was not up to our standards. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. Our team is our strongest asset, and we take pride in their ability to quickly fix any issues so that our guests can get back to their beautiful and inspiring hotel experience. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I am truly regretful that we let you down, but I hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Regards, Sunny Patel, GM

6/10 - 괜찮아요

Herbert

2023년 10월에 1박 숙박함
답변 제공: Sunny P., GM, Baymont by Wyndham Goodlettsville 님, 2023년 11월 3일
Hello Herbert,Thank you for reviewing your visit to our hotel. We take feedback such as yours very seriously as we are continually striving to elevate our guests' experience. Of course, it is always our desire for a guest's visit to be faultless from start to finish and so we apologize if we came short of exceeding your expectations.We really appreciate your ratings and hopefully an opportunity to welcome you back in the near future for an improved stay.Regards,Sunny P., GM

6/10 - 괜찮아요

Nicole

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Stayed here for one night and won’t stay here again. A lot of movement from people walking back and forth outside. Seen way to many cockroaches. The staff was nice. Did not eat breakfast due to the amount of cockroaches I seen.
2023년 10월에 1박 숙박함
답변 제공: Sunny Patel, GM 님, 2023년 10월 17일
Your feedback is certainly not reflective of the experiences we strive to create and we hope you can accept our sincerest apologies. The comfort and joy of each of our guests is a top priority for everyone on our team and we regret to learn that we fell short of providing you with a perfect experience. We only get one chance at making a wonderful first impression that reflects our legendary guest service.Regards, Sunny Patel, GM