외관

시빅 모텔 여행 후기

3.5 out of 5
시빅 모텔
153 Pound Street, Grafton, NSW

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 98개 이용 후기 중 31개" "
평점 8 - 좋아요. 98개 이용 후기 중 42개" "
평점 6 - 괜찮아요. 98개 이용 후기 중 18개" "
평점 4 - 별로예요. 98개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 98개 이용 후기 중 2개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Janelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good, it was clean and the customer service was excellent

6/10 - 괜찮아요

Mikiko

10/10 - 훌륭해요

Kathy 님, cessnock

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Robyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was wonderful and handy to everything I needed. The room was a bit smaller than I would have liked however was clean. Coles was extremely handy.
2022년 9월에 2박 숙박함

6/10 - 괜찮아요

sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to centre of town
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay and clean friendly staff
2022년 9월에 1박 숙박함

8/10 - 좋아요

Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

8/10 - 좋아요

Marie

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very helpful with our late check in. Very clean and tidy. Quiet area. Would definitely stay again
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 7월 6일
Thank you for your lovely feedback. We hope to see you next visit to Grafton. Regards Jodi

10/10 - 훌륭해요

Alvinder

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is old but doesn't feel like. It is very clean and was surprised when we went into the room. The rooms are freshly painted as well.
2022년 4월에 2박 숙박함
답변 제공: Jim 님, 2022년 5월 24일
Thank you for your comments, they are greatly appreciated. Regards Jim

10/10 - 훌륭해요

Kellie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Incredibly helpful staff who were happy to help us multiple times during our stay. Room was clean and had all the appliances to make our stay comfortable (fridge, microwave, toaster, kettle). Great location near restaurants and shops.
2022년 4월에 3박 숙박함
답변 제공: Jim 님, 2022년 5월 24일
Thank you for your comments, they are greatly appreciated. Regards Jim

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 3박 숙박함

10/10 - 훌륭해요

Adrian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight Business Trip
Great service and very friendly staff. Motel is walking distance to pubs and restaurants. Would stay again.
2021년 5월에 1박 숙박함

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quite and comfortable
Quite and comfortable stay with a pleasant greeting from the host. Short walk to Main Street with food options, hotel, etc.
2021년 4월에 1박 숙박함

10/10 - 훌륭해요

Hayden

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Jim 님, 2021년 1월 1일
Thank You for your review. All the best for 2021.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Civic Motel is tops!
The Civic was the loveliest place to stay. Cosy and comfortable, it was centrally located to shops, cinemas, hotels and restaurants. I highly recommend The Civic.
2020년 1월에 1박 숙박함
답변 제공: Jim 님, 2020년 3월 2일
Thankyou for your feedback, it is important to us and we are glad you have and enjoyable stop over. Hope to see you again. Kind Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 2박 숙박함
답변 제공: Jim 님, 2019년 12월 29일
Thank you for your review of the Civic Motel Grafton. Hope to see you again some time soon. Kind Regards Management Civic Motel

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were fantastic, friendly, professional and helpful in pointing out where things were located. My room was clean had everything i needed. If i return to Grafton the Civic is where i will look too first.
2019년 11월에 5박 숙박함
답변 제공: Jodi 님, 2019년 11월 17일
Thank you for your feedback, we are pleased you had a wonderful stay with us and we will look forward to your next visit. Regards Civic Motel

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Not enough car spaces. And are not numbered to match the room number.
2019년 10월에 2박 숙박함
답변 제공: Jodi 님, 2019년 11월 17일
Thank you for your feedback, we are about to start to allocate rooms to parking spaces, however with the design of the motel we do lack 2 spaces for parking, however the business next to us has given us permission for our guests to park in their business premises after hours. We hope that the amount of parking spaces does not dissuade you from staying with us in the future. Regards Civic Motel

10/10 - 훌륭해요

Janine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Friendly host, very central location and clean amenities. Thank You
2019년 8월에 1박 숙박함
답변 제공: Jodi 님, 2019년 9월 18일
Thank you for your review. We try to make everyone's stay as comfortable and welcoming as possible.

4/10 - 별로예요

Trevor

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The room is very dated as are the facilities. Austar channels are very limited, old system means finding something to watch is difficult. The enertainment from the pub accross the road was so loud that ear plugs were needed to sleep, luckily I had some. I paid $25.13 more than my mates did for the night. I thought I was supposed pay the same or better when using booking sites. I have stayed here previously but won't be again.
2019년 8월에 1박 숙박함
답변 제공: Jodie 님, 2019년 8월 8일
Thank you for your review Trevor. We are currently in the process of renovating our rooms, however as you may not be aware we are a small family owned and run business and these things take time. Austar has a variety of channels including local channels and we have not had any other complaints re this. As you have stayed here previously you would have known that there was a pub across the road and being Saturday night the odds of entertainment being on was very high. I do apologise if this kept you awake late in the night however it is out of our control. Your booking price was higher due to booking through an agency as most agencies charge hidden fees to cover their costs as well. If you choose to use these agencies you will be charged higher prices (not by us). We are sorry to lose your business due to circumstances out of our control. Regards Civic Motel

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All you need for a comfortable night
Close to town and easy to get evening meal Toaster jug cutlery and plates for breakfast, you bring the makings and you are off to a great start
2019년 8월에 1박 숙박함
답변 제공: Jodie 님, 2019년 8월 7일
Hi Robert, Thank you for your review. Regards Civic Motel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 2박 숙박함
답변 제공: Jodi 님, 2019년 9월 18일
Thank you for your review.

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For a basic motel room it was quite decent. The staff were very nice and the location was great
2019년 7월에 1박 숙박함
답변 제공: Jodi 님, 2019년 7월 24일
Thank you for your review, we take all reviews into consideration to make your stay more comfortable. Regards Civic Motel Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함
답변 제공: Jodi 님, 2019년 6월 18일
Thank you for your review, we try to make everyone's stay as comfortable and welcoming as possible.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Convenient for an overnight stay when travelling to Brisbane
2019년 6월에 1박 숙박함
답변 제공: Jodi 님, 2019년 6월 18일
Thank you for your review, we try to make everyone's stay as comfortable and welcoming as possible.

6/10 - 괜찮아요

susan

좋아요: 청결 상태, 직원 및 서비스
Grafton stay
Well priced Room had a double bed (not so comfortable) and a single bed and ensuite was clean Did not use air con but it was a window rattler Decor a bit dated Shower was a good size Crown hotel has good meals and drinks reasonable prices and about 400m walk Bogans in next room were noisey early morning, construction workers Would stay there again
2019년 4월에 1박 숙박함
답변 제공: Jodi 님, 2019년 4월 29일
Thank you for your feedback, we address your concerns.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and helpfull staffs, made my stay pleasant and comfortable
2018년 12월에 1박 숙박함

6/10 - 괜찮아요

Townsend 님, australia

별로예요: 직원 및 서비스, 객실의 편안함
Check-in nightmare
On check-in I was given the incorrect room with only 1 double bed when I booked a room with 1 double bed and 1 single for 3 of us. After showing my voucher to the receptionist clearly stating 1 double + 1 single beds, that I had paid for the extra person on the triple. I was still told that my agent booked the incorrect room, that I was over charged by Expedia and my agent and I should had paid only $120 ???? and that I still need to pay another $1010 for the extra bed. What a nightmare. I lost my cool and I was still only given a double bed room with the promise to get the extra bed in the room as soon as possible. The receptionist was inexperience and only after my agent calling the hotel and spoke to the manager the situation was finally resolved.
2018년 10월에 1박 숙박함
답변 제공: Danielle 님, 2018년 12월 7일
I believe this comment was made by the booking agent as it was the agent that was irate on the day of this booking. Our mutual guest was happy that we were doing everything we could to rectify this issue and we did. Our receptionist was learning and was unaware of net & gross rates, all she did was told the guest the truth. May I add that our guest arrived at 11.30am and by the time the phone calls back & forth to the agent & the addition of a bed, it was all rectified by 1pm (please note: this is before normal 2pm check in time). Regards, Civic Motel Management

8/10 - 좋아요

Rene

좋아요: 직원 및 서비스, 객실의 편안함
Great location. Friendly, Helpful staff.
Great location. Helpful & friendly staff. Older style but clean and comfortable for the price.
2018년 8월에 1박 숙박함
답변 제공: Danielle 님, 2018년 8월 23일
Hi Rene, Thank you for taking the time to review our motel. It was lovely to have you stay with us. Kind regards, Civic Motel Management.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 8월에 1박 숙박함
답변 제공: Danielle 님, 2018년 8월 8일
Hi John, We thank you for your review on our Motel. Kind regards, Civic Motel Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
It was fine, but there was no guide to facilities in the place. Above all, guests need to know of nearby places where they can have breakfast in the morning, unless it's available at the motel.
2018년 6월에 1박 숙박함
답변 제공: Danielle 님, 2018년 7월 22일
Hi, Thank you for sharing your customer experience. I apologise that the resource folder in the room was not helpful for your particulars, I will look into this and make sure the information you mention is readily available for all guests. Kind regards, Civic Motel Management

8/10 - 좋아요

Roy 님, Penrith, NSW

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great central location
2018년 5월에 3박 숙박함
답변 제공: Danielle 님, 2018년 7월 22일
Hi Roy, Thank you very much for your review and feedback. Our staff appreciate it. Kind regards, Civic Motel Management

6/10 - 괜찮아요

Kaye 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Don’t take the “special”
Basic room, very small. Noisy A/C left on in office next door all night. Motel is old and tired.
2018년 4월에 1박 숙박함
답변 제공: Danielle 님, 2018년 4월 13일
Hi Kaye, Thank you for taking the time to review our motel. Kind regards, Civic Motel Management

8/10 - 좋아요

paul 님, casino

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Handy to town
Handy to town close to hospital nice owner who drives a ford
2018년 1월에 1박 숙박함
답변 제공: Danielle 님, 2018년 1월 30일
Hi Paul, Thank you for taking the time to review our motel. I will pass on your comments. Kind regards, Civic Motel Management

8/10 - 좋아요

Tim Nash

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good pit stop
Great stop off during a long drive up the coast. Clean and welcoming, with some good dinner and breakfast spots nearby - and a shaded pool to cool off in.
2017년 12월에 1박 숙박함
답변 제공: Danielle 님, 2018년 1월 10일
Hi Tim, Thank you very much for your review. We love to get customer feedback. We are glad you enjoyed your stay. Kind regards, Civic Motel Manageament

8/10 - 좋아요

Tanya 님, Brisbane, QLD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location!
We were very happy with our room for the price. It was neat and tidy and within walking distance to town.
2017년 10월에 1박 숙박함
답변 제공: Danielle 님, 2017년 11월 8일
Hi Tanya, Thank you for your review, we like hearing our guests experiences whilst visiting our little town. Kind regards, Civic Motel Grafton

8/10 - 좋아요

Jim

좋아요: 청결 상태, 직원 및 서비스
2017년 9월에 2박 숙박함
답변 제공: Danielle 님, 2017년 10월 24일
Hi, Many thanks for your review. Kind regards, Civic Motel Management

8/10 - 좋아요

Bill 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service from staff but trouble with wotif in obtaining a receipt for the stay
2017년 9월에 1박 숙박함
답변 제공: Danielle 님, 2017년 10월 24일
Hi Bill, Thank you for the review, yes I did not realise you would have so much trouble obtaining a receipt from the online agent. We hope to see you again should your need accommodation in our town. Kind regards, Civic Motel Management

8/10 - 좋아요

Paulette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and refreshing Hotel with helpful staff.
2017년 9월에 1박 숙박함
답변 제공: Danielle 님, 2017년 10월 24일
Hi Paulette, Thank you for your review and comments. Kind Regards, Civic Motel Management :)

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were visiting family and the Motel was in a great location. Close to everything.
2017년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Basic, but clean. Close to town
Smallish room with basic facilities but clean and comfortable. Easy walk to town centre. I'd stay again.

10/10 - 훌륭해요

tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grafton to Inverell
After driving 1700 km and bike racing 240km to the stay was very satisfying

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient and the beds were comfy
Family and I were stopping in Grafton on our drive through to Brisbane. Woman checking us in was friendly and suggested several places for dinner (side note: we took her advice on the Thai place and it was lovely). Only 350-400m to the Main Street so was convenient to walk there. Room was well maintained with a modern bathroom. Beds were extremely comfy. Thank you :)
답변 제공: Danielle 님, 2017년 5월 3일
Hi, thank you for your review and sharing your experience. We are glad that you enjoyed the Thai restaurant. If you are ever traveling through Grafton again, we would love to welcome you back. Kind regards, Civic Motel Management

8/10 - 좋아요

Katie 님, Sydney, New South Wales, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
walking distance to shops, restaurants and river
Friendly service at reception. Large, clean room with good hanging space in wardrobe. Quiet environment.
답변 제공: Danielle 님, 2017년 3월 10일
Hi Katie, We thank you for taking the time to review our motel, we enjoy hearing our guests feedback. I will look into your dining concern for future guests benefit. Thank you once again. Kind regards, Civic Motel Management

6/10 - 괜찮아요

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Close to shops and hotel
Hotel facilities included a pool, wifi, foxtel. Room was tidy and clean. Hotel and shopping centre across the road.
답변 제공: Danielle 님, 2017년 3월 10일
Hi there, Thank you for your feedback and review on our motel. We appreciate customer experience. Kind regards, Civic Motel Management

10/10 - 훌륭해요

Lorie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly serive
Clean, close to everything, great pool.
답변 제공: General Manager 님, 2017년 2월 20일
Hi Lorie, Thank you for your kind comments and thank you for taking the time to review our motel. Kind regards, Civic Motel Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a very comfortable night
This is an excellent motel. It is quiet, very comfy and has the best shower ever. The beds were very good and the room was nice and clean. It was great because the motel is pet friendly. Next time we are passing through we will definately stay at the Civic Motel.
답변 제공: Danielle 님, 2017년 2월 20일
Hi, Thank you for taking the time to review our motel, we enjoy hearing our customers feedback. Kind regards, Civic Motel Management

2/10 - 너무 별로예요

Ross 님, Central Coast NSW

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Close to town centre but that's about all
Our room was extremely cramped , the air conditioner was filthy , the bathroom was potentially dangerous with a high step into and out of the shower recess . The room urgently needs an upgrade as do the beds , initially firm increasing to hard as the night progressed . The motel adjoins a squash court so the sound of games went on until late .

4/10 - 별로예요

Polly 님, Mid north coast, NSW

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
You get what you pay for
Sadly this motel looked nothing like the photos online! Very old, found an empty soap packet stuck the shower floor, terribly noisy (from both pub directly over the road and other patrons) and the free wifi didn't work in the room (only had signal if I stood by the office. But on the plus side there was a nice cold wine glass waiting in the fridge and the air conditioner, despite vibrating through the whole room, worked very well.
답변 제공: Danielle 님, 2016년 11월 30일
Hi Polly, We are saddened to hear your stay was not an enjoyable one, our apologies for this. We do try to keep our guests happy. I have spoke to our team here at the motel regarding your issues and we will endeavour to improve the services. Kind regards, Civic Motel Management