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아메리카스 베스트 밸류 인 스테픈빌 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 스테픈빌
1625 W South Loop, Stephenville, TX

이용 후기

6.6
평점 10 - 훌륭해요. 403개 이용 후기 중 77개" "
평점 8 - 좋아요. 403개 이용 후기 중 119개" "
평점 6 - 괜찮아요. 403개 이용 후기 중 91개" "
평점 4 - 별로예요. 403개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 403개 이용 후기 중 63개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

4/10 - 별로예요

Joseph

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I hotel is in poor shape, the door safety latch had half of it missing, the door to the room was bent, the swimming pool was not open nor did it appear it would be anytime soon as if had algae growing in it. The website said free breakfast, there was none. The hotel overall looks rundown
2022년 6월에 3박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 16일
Dear Joseph, It's unfortunate to hear that you didn't have a great time with us and we apologize for any concerns over the upkeep of the property. We'll be sure to have our team members look into your concerns as soon as possible and have them make changes where necessary. Despite this, we know that we can do better and we hope you'll join us again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely filthy and run down! It was Memorial Day weekend so there wasn’t much to choose from, but I’d probably slept better if I had slept in my vehicle. Maids didn’t speak English so there was no communicating to tell them what we needed. Furniture was beaten up, stains on chairs, carpet completely ripped up in front of the door, and very filthy. I wouldn’t take my shoes off in the room! If businesses would clean these rooms like they cared about Covid, it sure would have been nice. Save your money, just sleep in your car!
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 15일
Dear Kristin, Thank you so much for sharing your thoughts. We want to sincerely apologize for your experience at our property. While our goal is to provide clean, comfortable accommodations, it appears we have some work to do. The issues regarding your room and housekeeping will be promptly discussed with our team. Constructive feedback like yours is always appreciated, and we thank you for helping us improve.

2/10 - 너무 별로예요

Shannon

2022년 5월에 1박 숙박함
답변 제공: Mike 님, 2022년 5월 30일
Thank you for staying with us, we make improvement on it.

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Had a great stay, the bed was very comfortable, it was quiet. Nice to have a small couch in room. No breakfast, but handy restaurant nearby.
2022년 5월에 1박 숙박함

8/10 - 좋아요

Jeree

연인과의 여행
좋아요: 직원 및 서비스
The property was a nice place to rest my weary head after a day in the heat.
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Cash

가족 여행
좋아요: 직원 및 서비스
Friendly staff, clean and Nextdoor to excellent restaurant. Phone in room not physically connected to service. Reasonable rates. Would stay again.
2022년 5월에 1박 숙박함

8/10 - 좋아요

jamie

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice stay for the price
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Glenn

좋아요: 직원 및 서비스
Bath tub controls badly need repair. Bed was improperly made(sheet, then blanket, then sheet).
2022년 5월에 1박 숙박함
답변 제공: Mike 님, 2022년 5월 16일
Thank you for staying with us, we make improvement on it.

6/10 - 괜찮아요

Lucio

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Nice but old
Stay was nice. The facility is old and needs updating but the owners appear to be doing their best.
2022년 5월에 1박 숙박함
답변 제공: Mike 님, 2022년 5월 16일
Thank you for staying with us, we make improvement on it.

8/10 - 좋아요

Janice

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Mike 님, 2022년 5월 14일
Thank you for staying with us.

6/10 - 괜찮아요

Jill

가족 여행
The room was nothing like the pictures or descriptions. There was no breakfast offered like it said. There were burn holes in the sheets. It smelled of cigarettes. We will never stay there again.
2022년 5월에 2박 숙박함
답변 제공: Mike 님, 2022년 5월 9일
Thank you for staying with us, we will make improvement on it.

4/10 - 별로예요

Janet

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very old Hotel. Told I did not have a reservation and had to show my confirmation number and name. Late getting in room. Floors not clean. Handicapped shower was moldy. No air on in the room and was 85 degrees in the room.
2022년 5월에 1박 숙박함
답변 제공: Mike 님, 2022년 5월 9일
Thank you for staying with us, we will make improvement on it.

8/10 - 좋아요

Terrance

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older but clean, had a restful time here.
2022년 4월에 1박 숙박함
답변 제공: Mike 님, 2022년 4월 26일
Thank you for your business.

6/10 - 괜찮아요

Kevin

2022년 4월에 1박 숙박함
답변 제공: Mike 님, 2022년 4월 24일
Thank you for staying with us, we will make improvement on it.

2/10 - 너무 별로예요

Ashley Cantu

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t stay cause this place was unsafe had broken down vehicles and people drinking and smoking all over and just down right nasty
2022년 4월에 1박 숙박함
답변 제공: Mike 님, 2022년 5월 9일
Yes one of our mutual guest vehicles broken down cause flat tire, we have city worker at property they have good time on week end there room are other said you just see the parking lot and decided not safe and left. we have many other family stayed on same week end.

4/10 - 별로예요

Dan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 4박 숙박함
답변 제공: Mike 님, 2022년 4월 15일
Thank you for staying with us, we are working on improvement on it.

4/10 - 별로예요

Jaime

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The people were very nice. The only issue was it just seemed that all of the surfaces were not wiped down or cleaned real good. I had to wipe away old ketchup stains etc. Very low level hotel. Did not feel like the beds were clean looking sheets.
2022년 4월에 1박 숙박함
답변 제공: Mike 님, 2022년 4월 6일
Thank you for staying with us, we will make improvement on it.

2/10 - 너무 별로예요

denise

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my husband stayed for one night and it was awful. The bed sheets had stains. The bathtub looked like it hasn’t been scrubbed in ages and you could hear anyone who was outside. Even for a night stay,I would say spend the $200 to stay at another 3 star hotel.
2022년 3월에 1박 숙박함
답변 제공: Mike 님, 2022년 4월 1일
I apologies for your inconvenience, we will make improvement on it.

8/10 - 좋아요

Larry

2022년 3월에 1박 숙박함
답변 제공: Mike 님, 2022년 4월 1일
Thank you for staying with us.

8/10 - 좋아요

Jeremy

가족 여행
It was nice but can tell the hotel is old and beds could use an update
2022년 3월에 1박 숙박함
답변 제공: Mike 님, 2022년 3월 20일
Thank you for your business, we will make improvement on it.

8/10 - 좋아요

Don

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was as expected. Beds had good mattress for great nights sleep.
2022년 3월에 1박 숙박함
답변 제공: Mike 님, 2022년 3월 20일
Thank you for your business.

6/10 - 괜찮아요

Donald

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs a makeover, paint,floors,bathroom/tub,
2022년 1월에 1박 숙박함
답변 제공: Mike 님, 2022년 1월 31일
Thank you for your business, we will make improvement on it.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 객실의 편안함
Do not stay here.
The carpet was dirty , bed sheets stained , I wiped down all counters which happen to be filthy, microwave had left over food. The outlets for the blow dryer were all Burt out. Shower head has built up with low pressure until after I scrubbed it. I spent much of my time cleaning the room. The a/c heater until was old.
2022년 1월에 2박 숙박함
답변 제공: Mike 님, 2022년 1월 17일
We apologies for you inconvenience, we will make improvement on it.

4/10 - 별로예요

Patricia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 12월에 1박 숙박함
답변 제공: Mike 님, 2021년 12월 18일
Thank you for staying with us, we will make improvement on it.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Theybare very helpful and make you feel like you are at home
2021년 11월에 2박 숙박함
답변 제공: Mike 님, 2021년 11월 28일
Thank you for your business, we appreciate for your feedback.

2/10 - 너무 별로예요

ian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trash, keep moving.
For the price, my expectations weren’t all THAT high.. as soon as we walked in the room I put down our bags and went to the bathroom because I could here water dripping. The roof over the shower was crumbling into the tub and there were several roaches in there. Nope! I went back to the office and requested a refund. The manager, maybe owner?, refused and at first just kept trying to put me in another room. Finally he said I needed to call hotels for a refund even tho I paid on site. Reversed charges it is. It’s an absolute sin to take peoples money and not provide a clean place to sleep.
2021년 11월에 1박 숙박함
답변 제공: Mike 님, 2021년 11월 22일
We apologies for your inconvenience, it was BLOCK room accidently rented, your card transection was voided without any charges.

6/10 - 괜찮아요

Crista

2021년 11월에 1박 숙박함
답변 제공: Mike 님, 2021년 11월 21일
Thank you for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't book here!
I have never stayed in a worse place. The bathroom was filthy, there was a used wash rag in the tub and the bottom of the tub was green and peeling. We slept on top of the sheets with our own blankets. We will NEVER stay here agan.
2021년 11월에 1박 숙박함
답변 제공: Mike 님, 2021년 11월 11일
I apologies for your inconvenience, we will make improvement on it.

2/10 - 너무 별로예요

Ronald

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We will never stay in this motel at any price. We had toask for towels and washcloths. Some pillows didn't have pillow cases. The sheets were wrinkled. There was a microwave in the room but it wasn't positioned so it could be plugged in. The refrigerator was so noisy we had to unplug it. Though there was a coffee maker and coffee there wasn't a cup. No coffee in the common area. No soap. No shampoo. No no slip sutface in the tub. No grab rails in the shower/tub. The showe curtain wouldn’t extend the length of the shower stall. There was a remote but the tv channels had to be changed manually. No instruction cards or fire evacuation plan posted. No free breakfast. We booked 2 nights but only stayed one since the heater blowed cold and warm air alternately. We are elderly but were booked on the second floor. Rating -10.
2021년 11월에 2박 숙박함
답변 제공: Mike 님, 2021년 11월 11일
I apologies for your inconvenience, we will make improvement on it.

2/10 - 너무 별로예요

Janelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dissatisfied; will not stay again
I will not stay here again. Had a mouse problem. It creeped us out in middle of night. Housekeeping enters room again after I got tp and fresh towels to collect 3 soiled towels. Didn’t replace wash cloths. Had to go to office to ask for new ones. One trash can was not emptied. I threw it away myself because of mouse problem. Behind one bed was powder on floor to exterminate something. Remote missing backing. Put a piece of tape because batteries kept falling out. Curtains too short for window. Later stuffed a blanket in window. No privacy. And parking lot full of holes. Motel Needs a lot of maintenance ;painting would help. Did not have time to swim. but appearance it looked disgusting. It should be drained cleaned and closed. Did not enjoy stay.
Mouse chewed hole.
Mouse going after candy.
Powder for extermination.
Curtain too short.
2021년 10월에 4박 숙박함
답변 제공: Mike 님, 2021년 10월 31일
We apologies for your in convenience stay, we are working on it and we will make improvement on it.

6/10 - 괜찮아요

Jacqueline

가족 여행
좋아요: 직원 및 서비스
It was accessible to all the locations we were visiting.
2021년 10월에 2박 숙박함
답변 제공: Mike 님, 2021년 10월 25일
Thank you for staying with us, we make improvement on it.

6/10 - 괜찮아요

Cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
There are two great restaurants right next door. Staff was friendly. The rooms need updating. The TV's need to have more channels.
2021년 10월에 2박 숙박함
답변 제공: Mike 님, 2021년 10월 25일
Thank you for staying with us, we make improvement on it.

6/10 - 괜찮아요

Antoine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were dim and out of date. No shower curtain in the bath room. Room key did not work half of the time and the beds were very stiff.
2021년 10월에 1박 숙박함
답변 제공: Mike 님, 2021년 10월 25일
Thank you for staying with us, we make improvement on it.

8/10 - 좋아요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 9월에 1박 숙박함

4/10 - 별로예요

Tom

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Will choose another hotel when returning
Bathroom was gross, towels had stains, toilets didn’t flush properly, walls in bathroom were dirty, room looked clean upon arrival
2021년 10월에 1박 숙박함
답변 제공: Mike 님, 2021년 10월 9일
we apologies for your inconvenience, we make improvement on it.

6/10 - 괜찮아요

Nicole

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The overall condition of our room was not very good. This room looked nasty, but you could tell it was clean. the bed was not very comfortable either.
2021년 9월에 2박 숙박함
답변 제공: Mike 님, 2021년 9월 22일
Thank you for staying with us, we will make improvement on it.

8/10 - 좋아요

Katie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
A little run down but worth the price!
2021년 9월에 1박 숙박함
답변 제공: Mike 님, 2021년 9월 27일
Thank you for staying with us.

8/10 - 좋아요

Austin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Easy and convenient
2021년 9월에 1박 숙박함
답변 제공: Mike 님, 2021년 9월 16일
Thank you for staying with us.

6/10 - 괜찮아요

Day

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a place I would stay again.
Reserved King suite, which was very spacious; however, old and musty. Broken doors, very old and dirty couches that you wouldn’t want to sit on, massively old televisions and cable and channels were non-existent. It was like a 1970’s time capsule that hadn’t been touched or updated. Staff was very friendly and accommodating, but would not stay again. Would rather sleep in my car…especially for the price I paid. WAY overcharged for the lack of amenities and condition of the property.
2021년 9월에 2박 숙박함
답변 제공: Mike 님, 2021년 9월 13일
Thank you for staying with us. we will make improvement on it.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Room 22
Older building. Needs upgrades. Fairly clean. Toilet flushed completely only about every 3rd flush. Tub needed replacin but work and had hot water. Tv had a fuzzy picture on every channel.
2021년 8월에 1박 숙박함
답변 제공: Mike 님, 2021년 8월 17일
Thank you for staying with us, we will make improvement on it.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to what we wanted in Stephenville.
2021년 8월에 3박 숙박함
답변 제공: Mike 님, 2021년 8월 17일
Thank you for staying with us.

8/10 - 좋아요

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가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Housekeeping could have been a bit better and didn’t have breakfast due to Covid no prewrapped anything and pool we were unable to swim in cause it was green
2021년 8월에 1박 숙박함
답변 제공: Mike 님, 2021년 8월 20일
Thank you for staying with us, we make improvement on it.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 편의 시설/서비스
The property was clean and actually the a/c was already on cooling the room.Great when it is 100 outside. One bar of tiny soap to shower with. Be nice to have 2 at least
2021년 8월에 1박 숙박함
답변 제공: Mike 님, 2021년 8월 12일
Thank you for staying with us.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Nice staff. Just needed bleach on the sheets and bed
2021년 8월에 1박 숙박함
답변 제공: Mike 님, 2021년 9월 11일
thank you for staying with us.

8/10 - 좋아요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, Quiet, Friendly
Very friendly service. Clean room, convenient location, very quiet facility. We will be back.
2021년 8월에 1박 숙박함
답변 제공: Mike 님, 2021년 8월 9일
Thank you for staying with us.

6/10 - 괜찮아요

Michelle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place was old and run down. The door to my room didn't close properly, the shower and sink handle were visibly dirty, thankfully I brought wipes and lysol. I booked this hotel because it shows they have continental breakfast and i had to be somewhere at 9am, no time to go eat at a restaurant. Got up that morning only to be told "we're not doing breakfast because of Covid-19 ". I told them they need to update their website because it shows they do. Really wish I had just paid more money to stay somewhere else!
2021년 8월에 1박 숙박함
답변 제공: Mike 님, 2021년 8월 9일
Thank you for staying with us. we'll make improvement on it.

2/10 - 너무 별로예요

Jennifer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Very clean rooms and very kind staff
2021년 7월에 1박 숙박함
답변 제공: Mike 님, 2021년 8월 1일
Thank you for staying with us.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for price!
Comfortable beds. Clean! Only negative thing it pool was closed for "maintenance".
2021년 7월에 2박 숙박함
답변 제공: Mike 님, 2021년 7월 22일
Thank you for staying with us, i apologias for the pool was under maintanece.

6/10 - 괜찮아요

Michell

좋아요: 직원 및 서비스
별로예요: 청결 상태
Not very clean, but friendly
The room was dusty, dirty, surafaces were not wiped down, floor not vaccued, but wonderful service, friendly staff.
2021년 7월에 2박 숙박함
답변 제공: Mike 님, 2021년 7월 21일
Thank you for staying with us, we make improvement on it.