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엠버시 스위트 바이 힐튼 플래그스태프 여행 후기

3.5 out of 5
엠버시 스위트 바이 힐튼 플래그스태프
706 South Milton Road, Flagstaff, AZ

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 370개" "
평점 8 - 좋아요. 1001개 이용 후기 중 257개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 174개" "
평점 4 - 별로예요. 1001개 이용 후기 중 122개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 78개" "

7.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Angela

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice and clean staff very friendly. I would highly recommend if going to the Grand Canyon for the weekend.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall fair
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Rita

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Multiple small complaints that just add up to a crappy night stay. Toilet seal bad so wet bathroom floor, room temperature cold and heating fan annoyingly loud, garbage and socks under bed, stained comforter, out of coffee at 8 am, surprise charge for parking and outrageous pet fee. I could go on. Staff, who were pleasant and professional, may have made adjustment to charges but if you book and pay through outside agency such as Expedia they say ‘nothing they can do’.I would steer clear of this hotel and will be booking directly through property from now on
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kiara

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious and clean room.
2024년 3월에 1박 숙박함

8/10 - 좋아요

VERONICA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 1박 숙박함

8/10 - 좋아요

VERONICA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location
2024년 3월에 2박 숙박함

4/10 - 별로예요

richard

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Michelle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The couch was torn , the pull out bed was absolutely uncomfortable, the hallways were filthy, the food in the morning was not that good, the elevator was dirty and someone had scratched the walls but the staff were nice. I brought my concern about how unacceptable it was that the couch was ripped and hadn’t been replaced so that ithe room looked presentable, the manager knew about it and tried to offer me another room or a discount.if I stayed another night. But I left, only to go to a much better hotel for half the price at Little America Hotel.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Benjamin

2024년 3월에 2박 숙박함

8/10 - 좋아요

Sharmel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Rooms looked very worn. Carpet was frayed, bathroom looked like it’s been caulked 20 times and phones didn’t work in the room. Our room also wasn’t made up when we were gone all day.
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Crystal

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The heater in our room did not work and it was 20 degrees outside. When we turned on the heater it was super loud and sounded like a jet plane. We booked a king size bed, and were told upon checkin they over booked the hotel and only had 2 double beds available. Asked for a call from the manager and still have not received a call back.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Dittie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Carrie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Great comfortable space for families. Nice to have breakfast included (it gets crazy busy and challenging to get food at certain times) and complimentary happy hour. Hotel is older and it shows in the worn carpet, stains on furniture, rusted metal throughout the bathrooms and stains on walls.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Debra 님, Snowflake

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
room set up was nice
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

4/10 - 별로예요

Adriana

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad experience our toilet was clogged couldn't use the restroom upon arrival. Maintnance took forever to go we had to demand someone to clean as toilet overflowed or switch rooms but no other rooms available. Had to wait over an hour for them to go and wipe restroom not do a full cleaning.
답변 제공: General Manager 님, 2024년 2월 2일
We sincerely apologize for your inconvenience. Rest assured, we are addressing this issue promptly to improve our service. Thank you for bringing it to our attention

8/10 - 좋아요

Juan luis valdez

좋아요: 청결 상태
Falta que te limpien habitación
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 - 훌륭해요

Carolina

좋아요: 편의 시설/서비스
Muy agradable
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 - 좋아요

Sepphora

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 - 훌륭해요

Richard

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 - 훌륭해요

Guadalupe

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

4/10 - 별로예요

JESUS MIGUEL SOLANO

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Los cuartos estan en muy malas condiciones, son viejos y estan miy sucios, no se antoja regresar, es la tercera vez que nos hospedamos en ese hotel y no me quedaron ganas de regresar
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

6/10 - 괜찮아요

Adolfo

가족 여행
별로예요: 청결 상태
Wasn’t impressed for being an embassy suites , I’ve stayed at before . Carpet was dirty around hallways and some room furniture was dated and worn . Beds were clean though and comfortable.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
We appreciate your feedback. Addressing cleanliness and updating furniture are top priorities for us. We're glad you found the beds comfortable.

8/10 - 좋아요

Gary

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

6/10 - 괜찮아요

Elva

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 - 좋아요

Maria Corazon 님, Tucson, AZ 85743, USA

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 - 좋아요

Naveed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 - 훌륭해요

Bectsaida

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 - 좋아요

PEILIN

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Its old, carpet was dirty
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 - 훌륭해요

Octavio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 - 좋아요

Jesse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall was good
Overall was a good stay and would stay here again. Considering the season in Flag the price was fair. We really enjoyed the breakfast and happy hour. Location is good with access to anything we needed. The room was good for the most part. Kids enjoyed the sofa bed. Only downsides are the king bed wasn't the most comfortable and the air in the room didn't seem to be working right as it stayed pretty warm in the room no matter how low we set the temp.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back. I apologize that the bed was not comfortable and that you had issues with the air conditioner.

10/10 - 훌륭해요

Susanlee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 - 훌륭해요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I wanted to start by saying that the staff was amazing. I’m not even sure how the room we stayed in (137) passed inspection The window opened up to the pool area with no safety measures to keep kids out of the pool area if they were to get out the window. I brought my 2 and 4 year old with us to enjoy the North Pole experience and the first thing my 4 year old wanted to do was open the window. I didn’t even want to leave the window open since they would have open access to the swimming pool area (which he noticed all in his own. He said “Mom, I can get to the pool from our room without having to go outside”) the other thing that was very unsafe was the security lock/ latch was so low on the door that my 2 year old was able to lock and unlock it on her own. We didn’t notice she even knew that she could do that until I walked out of the room while my husband was in the room with her and when I came back the latch to the door was locked and she is the one who locked it. While we were in the room we watched her unlock it on her own. This made me worried to have the kids sleep on the pull out couch. I wouldn’t consider staying here again with kids due to the lack of safety. These are a few safety measures I would take into consideration before putting another family with young kids in this room. My husband is a first responder and we are very aware of our surroundings given what he deals with on a daily basis. My in laws stayed in a room down the hall with the same window issue.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Dear valued guest, thank you for your feedback. We apologize for the safety concerns you experienced and appreciate your insights. Rest assured, we take this seriously and will address these issues promptly. Your safety and comfort are our top priorities.

8/10 - 좋아요

Jasmine 님, Avondale

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

6/10 - 괜찮아요

Clayton

별로예요: 숙박 시설 상태 및 시설
Sad state of affairs
There was a bucket in the middle of a hallway because of a leak. Our carpet was worn through in at least two areas. The heater made a high pitch whine when it was on for more than a few minutes, all thought he night. The tub does not have a no slip surface.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Venkata

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
It's pretty old property, the cupboards were lose and hanging from hinges. Coffee table had nails sticking out of its legs. Staff forgot to clean the room after our first day of stay. Had to remind them Location is nice, breakfast was very good. Staff were nice
2023년 11월에 2박 숙박함

8/10 - 좋아요

Tomoyuki

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Thank you for choosing Embassy Suites Flagstaff! We appreciate your feedback and look forward to welcoming you back.

10/10 - 훌륭해요

Crystal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Had a weird smell, great location and great breakfast
2023년 11월에 1박 숙박함

8/10 - 좋아요

Annette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The one problem we had was the climate control. Two of our rooms were freezing. The staff provided space heaters which helped but the rooms were still cold. The other room was too hot to sleep comfortably.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: John 님, 2023년 11월 22일
Thank you for your loyalty and staying with us. Happy Thanksgiving

10/10 - 훌륭해요

Jose

2023년 11월에 1박 숙박함
답변 제공: John 님, 2023년 11월 22일
Thank you for staying with us and wishing you a Happy Thanksgiving.

10/10 - 훌륭해요

Antonio 님, Litchfield Park

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have to say this hotel is one of the best in Flagstaff. Very convenient, clean, staff was friendly. The only thing was the lack of tables during breakfast, we had to sit in the lobby to eat the two days we stayed. Nothing to do with the hotel, but wish the other guest consider the ones that were standing/waiting for them to finish having their long conversations when they were done eating. Other than that I would defenetly recomment this hotel to my friends.
2023년 11월에 2박 숙박함
답변 제공: John 님, 2023년 11월 13일
Thank you very much for your kind words and loyalty

10/10 - 훌륭해요

Robin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a nice comfortable stay. We slept well and were ready for the next leg of our trip.
2023년 11월에 1박 숙박함
답변 제공: John 님, 2023년 11월 13일
I am glad that you enjoyed your stay with us.

4/10 - 별로예요

ALYSSA 님, Farmington

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스
The rooms were dirty. The coffee maker had scum and mold in the water reservoir. The heater did not work and ran 24/7.
2023년 11월에 2박 숙박함
답변 제공: John 님, 2023년 11월 7일
Thank you for reaching out to me with the inconveniences of your stay. I do apologize for not delivering a stellar stay experience for you and your family. We are in the beginning stages of a remodel. Wishing you the best of 2023.Sincerely at your service The Embassy Suites Flagstaff Team.

4/10 - 별로예요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room 219 was awful, about every 20-30 mins the air would turn on and a loud high pitched noise would come along with it. Something needs to be fixed
2023년 11월에 1박 숙박함
답변 제공: John 님, 2023년 11월 7일
Thank you for reaching out to me with the inconveniences of your stay. I do apologize for not delivering a stellar stay experience for you and your family. We are in the beginning stages of a remodel and have just had the HVAC units replaced. Wishing you the best of 2023.Sincerely at your service The Embassy Suites Flagstaff Team.

6/10 - 괜찮아요

Joseph

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Property is dated. Service was very average.
2023년 10월에 3박 숙박함
답변 제공: John 님, 2023년 11월 7일
Thank you for reaching out to me with the inconveniences of your stay. I do apologize for not delivering a stellar stay experience for you and your family. We are in the beginning stages of a remodel. Wishing you the best of 2023.Sincerely at your service The Embassy Suites Flagstaff Team.