외관

수퍼 8 바이 윈덤 헤이스팅스 여행 후기

2 out of 5
수퍼 8 바이 윈덤 헤이스팅스
2200 N Kansas Ave, Hastings, NE

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 560개 이용 후기 중 120개" "
평점 8 - 좋아요. 560개 이용 후기 중 218개" "
평점 6 - 괜찮아요. 560개 이용 후기 중 112개" "
평점 4 - 별로예요. 560개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 560개 이용 후기 중 51개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Brenda, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 - 괜찮아요

Douglas

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
the check in was great the room was small the breakfast was slim
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Douglas, Thank you for your feedback. We are pleased to hear that you had a positive check-in experience. We appreciate your comments regarding the room size and breakfast options as we constantly strive to improve our services based on guest input. We hope you were still able to enjoy your stay with us.

6/10 - 괜찮아요

Wes

출장 여행
좋아요: 직원 및 서비스
I've stayed here many times before and it's not a bad hotel. Unfortunately the price seems high for an average hotel.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Wes, We appreciate your loyalty and feedback regarding the pricing. We always strive to provide value for our guests and will share your comments with our team for future consideration. Your opinions help us improve our services for all guests to enjoy their time with us.

2/10 - 너무 별로예요

Golf

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Web site said hottub. I booked the hotel, paid in full in advance, and then drive 14 miles one way out of my way. Then i find out they only have one room with a jacuzzi tub, no public hottub. Wouldn't stay there again if i had to sleep outside.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Golf, We apologize for any inconvenience you experienced. Our website does specify one room with a Jacuzzi tub, not a public hot tub. We appreciate your feedback and will ensure our website continues to accurately reflect our amenities for all guests to review before booking their stay. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Kenneth

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property was convenient and accommodated our party of 5. Kinda picky but, the floor was extremely squeeky and room was very used looking (chair in room was very used and worn). Staff was on point for any issues although, there were only about 10 guest max... (4 cars in parking lot). A great hotel for traveling workers but, not so much for the "family". I would stay again if just me and maybe my son... lol
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Kenneth, Thank you for taking the time to share your experience with us. We appreciate your feedback and will address the floor and room issues. We aim to ensure all guests have a comfortable stay with us, and we will take your comments into consideration for future improvements. We hope to welcome you back for another stay in the future.

10/10 - 훌륭해요

Jim

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Jim,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Jennifer,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 - 좋아요

Stanley 님, Delight

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello Stanley,Thank you for your feedback. We apologize for any inconvenience you experienced and would appreciate the opportunity to address your concerns. Please provide more details so we can assist you further.

10/10 - 훌륭해요

Anastacia 님, Silver Lake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Anastacia,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

6/10 - 괜찮아요

Andrew

좋아요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Andrew, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The area was safe and nice - parking was convienent
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hi Greg,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our parking space convenient. We are glad you had a great time with us, and we look forward to serving you again.

8/10 - 좋아요

Lee

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Lee,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

Sathaporn 님, Lincoln

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Sticky floor
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Sathaporn,We apologize for any inconvenience caused by the sticky floor. We will address this issue immediately.

6/10 - 괜찮아요

Russell

좋아요: 청결 상태
별로예요: 직원 및 서비스
The maintanece was poor. I had to lift up on the door to get the deadbolt to go in. The safty chain was only held in by one loose screw. When you turned on the water in the sink, the whole facet moved. It seemed like no one cared.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Russell, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 - 너무 별로예요

Dr Gary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was awful. Nothing as discribed. Fire alarm went off and couldn't be shutdown for 1 hour at 1:30 am. Outside of Property had no siding or exterior covering. Room was musty smelling, phone didnt work to contact front desk. Room was dirty, air conditioner didnt work. Horrible experience.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Dr Gary, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

2/10 - 너무 별로예요

Kelbey

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tub had a hole that was barely considered fixed. The bath fixtures weren’t secured to the wall. The room was dirty and smelled of mildew. The bedsheets had a mold stain and it was all damp. The building had no siding and the website did not mention a pet fee.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Kelbey, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

Nicole

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was super humid and sticky in the room. Carpet sticky feeling on your feet, the bed had plastic cover on it that kept riding off with every move, the light above the sink was burnt out and the tub had an old stuck on floor mat.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Nicole, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 - 괜찮아요

Chase

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 12일
Hello Chase,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Coleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Coleen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 - 괜찮아요

Neil

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was quick. However No information given on any amenities, wifi, parking or breakfast. TV and satellite would not turn on and found they weren’t not plugged in and had to do it myself. My wife had trouble feeling safe since the deadbolt would not work. I should also mention that room was dated, and quite frustrating that the sink tap was very difficult to operate.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello Neil, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is going through renovations. Since I was out during the day, no problem with noise. Interior hallways look nice with new flooring. Unfortunately, the overhead light did not work and was not fixed during my stay.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Deborah,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our renovations. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 - 괜찮아요

Scott

출장 여행
좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Scott,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Bryan

2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello Bryan,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 - 괜찮아요

Mark

2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Mark, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

M

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello M, Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 - 괜찮아요

Joel

단체 여행
별로예요: 청결 상태
Found a cockroack by my sink in the morning. Trapped the rascal under a paper cup for housekeeping to tend with. I have a picture of him if you want to ID him.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Joel, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Agustín

가족 여행
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Agustᅢᆳn, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 - 별로예요

Siler

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
I returned to my room about 9:30 or 10 Saturday night. Wanting to take a shower no clean towels . The shower was large and a lot of water was on the floor consequently I used the extra towel to mop up the water.Called the desk 3-4 times (no answer) to get a few extra towels … no answer . The phone had no dial tone. Saturday and Sunday morning housekeeping knocked on my door at 8:30 AM to collect the trash. When I pay the price for a room I expect better service. I will not return to your establishment next year. Thank you
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello Siler,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our housekeeping and your comments about our towels. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was charged an extra day for checking out early.
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Dear Guest, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quite
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Elizabeth,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 - 좋아요

Bryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hello Bryan,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 - 괜찮아요

Dorothy

가족 여행
좋아요: 직원 및 서비스
It was quiet.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello Dorothy, Thank you for your valuable opinion regarding our hotel. We appreciate you taking the time to share your experience.

8/10 - 좋아요

Maureen C

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello Maureen C,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 5박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello robert,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleanliness was awesome. Carpet dated and old…but that’s the only negative I have. Staff were friendly and kind.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 26일
Hello Sue, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 - 너무 별로예요

Bernadette

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Bernadette,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 - 별로예요

Jennifer

2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 26일
Hello Jennifer, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cambiar el desayuno todos los días es el mismo
2023년 6월에 5박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Hi Juan,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Jeni

아이를 동반한 가족 여행
Breakfast was good
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 14일
Hello Jeni, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a nice motel. Room was clean as you would expect, and the breakfast was decent. I was on a motorcycle and they let me park it near the front door for security, and I really appreciated that
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello William,Thank you for your valuable opinion regarding our breakfast and room. We hope to see you again in the future. Thank you for your valuable business.

8/10 - 좋아요

Corey

가족 여행
좋아요: 객실의 편안함
Good for the price.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 7일
Hi Corey,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, great value for money and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was ok. The room was clean and with us staying for 3 days every time we came back to the room we had maid service that took out trash and replenished our towels. My only complaint was the free breakfast was not very selective so we went and got breakfast every morning.
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 1일
Hi Jennifer,It is good to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

6/10 - 괜찮아요

Donald 님, Crete

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My toilet was making noise the whole time I was there and I found a half eaten cookie behind the mattress. Some sort of construction/destruction going on in front of the property. Made for a poor stay.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Donald, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

2/10 - 너무 별로예요

Chance

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Had a cockroach
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Chance, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
For age of hotel it was nice. The girl at the front desk was very nice and accommodating.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 16일
Hello Susan,Thank you for sharing this honest review and feedback about our front desk. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 16일
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 - 괜찮아요

mort

별로예요: 직원 및 서비스
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 16일
Hello mort,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

Tim

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Most everything was nice but a little dirty, especially the floors.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 12일
Hello Tim,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

8/10 - 좋아요

Damian

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
convenient for us...
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 6일
Hello Damian,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 - 괜찮아요

Bill

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Toilet was broken and very old. Almost no staff available except by phone
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 14일
Hello Bill, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.