Brian, we sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager

Dear Wayne, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we apologize if this was overlooked. Apart from this instance, we hope the rest of your stay was pleasant. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Valerie, We sincerely apologize for the inconvenience you faced with the pest issue in your initial room. This falls below our standards, and we appreciate you bringing it to our attention. Our team is working diligently to address and resolve this issue. We understand the importance of a comfortable and pest-free stay. Your feedback is valuable, and we hope to provide you with an improved experience in the future. Sincerely,Hotel Management

Dear Sada, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

Dear Nicholas, Thank you for staying with us. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We do consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make things right. We are glad that this did not keep you from enjoying your stay. We look forward to seeing you again whenever you are in the area. Sincerely,Hotel Management

Dear Yannick, Thank you for reviewing our hotel. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.Sincerely,Hotel Management

Dear Jane, Thank you for reviewing your recent visit to our hotel. Please accept our apologies for the issue regarding your reservation and even more so for failing to inform you prior to your arrival. We understand your frustration and assure you this is not usual for us. We continually strive to enhance our guest satisfaction, and your feedback helps us identify how we can improve. We hope you will allow us to make it up to you next time you return to our area.Sincerely,Hotel Management

Dear Latesia, Thank you for choosing our hotel for your recent stay and for your candid feedback. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon! Sincerely,Hotel Management

Dear Brant, Thank you for choosing us and sharing your thoughts. We're grateful for your feedback, and we apologize for any inconvenience during your stay. Your comments about the room and amenities are noted, and we will work on addressing these issues. We aim to provide a comfortable and enjoyable experience for our guests, and we hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management

Dear Rafael, Thank you for sharing your experience. Please accept our apologies for not accommodating you this time. Your feedback should be shared with our team to know what went wrong. Please feel free to reach out to us at the hotel desk for further assistance on the matter. We hope you will allow us another chance to serve you.Sincerely,Hotel Management

Dear Laylay, Thank you for staying at our hotel and sharing your comments. It isn't enjoyable to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management

Dear Henry, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your stay at our hotel. We are sorry for the issues you experienced in your suite and the inconvenience of switching rooms. Please be assured that we will review your concerns with our housekeeping and maintenance team for immediate action. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Linda, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Egor, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations. We have noted your feedback and will share them with our concerned team members. We hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Ananda, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Jamie, thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and found our location convenient. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management

Dear Marva, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please feel free to reach out to the hotel’s front desk for further clarification. Thank you for sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Mark, we apologize for canceling your stay due to the unforeseen maintenance issue and for not communicating with you about it. It is never our intention to disappoint our guests; such an instance is not the impression we want our guests to think of us. We are glad the booking site resolved this issue for you, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

Dear David, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as what you experienced is not acceptable by our standards. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Kathy, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We look forward to your next stay.Sincerely,Hotel Management

Dear Gary, thank you for choosing us for your visit to the city and posting your review. We're sorry for the issue with your booking site; however, it was our pleasure to accommodate you even on such short notice. We appreciate you highlighting the service provided by our staff in your review. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest, and you're always welcome here.Sincerely,Hotel Management

Dear Peter, thank you for being our guest. We apologize you were expecting an on-site dining facility. Our hotel is designed for guests staying multiple nights and desiring a home-like experience, so each suite has a fully equipped kitchen with everything you need for in-room dining. However, we are sorry the grab-and-go breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely,Hotel Management

Cora, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management

Jason, thank you for sharing the specifics of your stay. We work hard to provide a clean and comfortable environment; therefore, we apologize that the issue you outlined compromised your experience. We will follow up on your concern to ensure this is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

Verla, thank you for being our guest and for sharing your feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for the housekeeping issue you experienced during your stay. We have discussed this with our housekeeping associates, and steps are being taken to ensure this is not repeated. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

Cynthia, thank you for the candid feedback on your stay. We were disappointed to read about the housekeeping and maintenance issues you encountered, and we sincerely apologize for not meeting your expectations. Corrective steps have already been taken to ensure our future guests do not experience the same. All of our cordial associates are committed to providing clean and comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, Hotel Management

Kurt, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management