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햄프턴 인 & 스위트 그랜드 래피즈-에어포트 트웬티에이스 스트리트 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 그랜드 래피즈-에어포트 트웬티에이스 스트리트
5200 28th St Se, Grand Rapids, MI

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 899개 이용 후기 중 448개" "
평점 8 - 좋아요. 899개 이용 후기 중 255개" "
평점 6 - 괜찮아요. 899개 이용 후기 중 98개" "
평점 4 - 별로예요. 899개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 899개 이용 후기 중 31개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean hotel, nice staff. Only complaint is they now charge you to leave a car on site.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Steven

Weirdly located but very clean and what you would and should expect
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything about this property. The breakfast was exceptional! Loved the scrambled eggs and French toast.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free shuttle to the airport was great, well kept hotel and friendly staff.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rodney

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a bit off the main road but this is a plus! Quiet, good parking.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and Great staff!!!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Willie 님, Lansing

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Plentiful breakfast...Clean...Friendly staff...Quiet...
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short but enjoyable stay
Smooth check-in (especially as we had arrived at 1am!). Staff are all so friendly and helpful. Special thanks to our wonderful shuttle driver to the airport. Such a happy and positive person...thankyou for making our short stay so enjoyable.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

JASON

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel stayed since prior to COVID!
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

JOHN

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Kevin

The website should be updated for this location
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Gioconda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed just up the street at a different place when we flew in from Arizona before we rented a vehicle this time we picked this hotel for the night before flying home. The young lady at the front desk was absolutely spot on very friendly and pleasant wish we would’ve stayed here a couple weeks ago. Will definitely stay here again on our next visit to michigan.
2023년 11월에 1박 숙박함
답변 제공: Julie, Front Desk 님, 2023년 11월 11일
Thank you for staying with us at the Hampton Inn & Suites Grand Rapids Airport 28th St. It was a pleasure to have you as our guest! Please come visit us again!

10/10 - 훌륭해요

Susan

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Maggie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay at this establishment again.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Molly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I gave 4 stars only because there is still construction going on, but it is only a small area. Best mattress I think I have slept on, rooms are updated and the design is colorful and very nice. We were late night travelers so didn't get breakfast, but received a bag with waters and a snack when we came in.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This location needs to get it together.
For the last six years i have only stayed at Hampton Inn & Suites locations when i travel. This was by far the worst of all of the locations I have stayed at. To start, the staff memeber that checked us in barely spoke to us. The room was very dirty, like visible dirst on things and the employees "cleaning" were literally cleaning the same room acoss from us for several house and clocking the entire hall. A vacuum sat in the same spot in the hall for our entrie stay from check in to check out. The coffee station never seemed to be fully stocked and was always covered in dumped coffee, hot chocolate powder or sugar all over. The doors did not latch on their own when closing, we had to make sure to give it an extra pull to latch it on ALL three room that my family members were in. We arrive to breakfast 45 minutes after it started and although there was pelnty of food and the staff member was more that willing to help with anything we needed (by far the best employee we had contact with) everything was cold or hard, the toaster made the toast taste like copper (we tasted it before and after tasting and it WAS indeed caused by the toaster). I am never one to expect perfection but qwith the rates these hotels charge these days, there were far too many things wrong at this location to not be frustrated. (Sadly it will not allow photos to be added)
2023년 10월에 1박 숙박함

8/10 - 좋아요

Sergei

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
c
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel
Hotel was exceptionally clean .. it’s something you just feel the moment you walk in the door
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Christann

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Mike

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall the room was clean but we had to have them replace the sheets on one of the beds when we arrived. They were clearly dirty but the bed was made up with the dirty sheets. The room we reserved was not the room we were given. We reserved a two queen room but were given a King with a couch-bed. Breakfast was so-so, not the best but OK. Staff was very friendly and good to work with and did their best to take care of the situations.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The king bed room had the look and feel of a studio apartment more than a hotel room. The room was incredibly clean and the staff at the morning breakfast and front desk was incredibly courteous and friendly! Also their waffle bar at breakfast was delicious!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sara

단체 여행, 가족 여행
좋아요: 편의 시설/서비스
Our room was awesome. It slept six and was extremely spacious. The lobby was a great hang out place.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Donald

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Randall

좋아요: 편의 시설/서비스
Clean and modern
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Katherine

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk check in was kind and helpful
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Jacquie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and comfortable. Staff was friendly.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Thomas

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had smoke detector flashing bright white every 2 min all night long reflecting through out room very annoying. Eggs undercooked and sausages dryer out need to be in correct warmer. Just not up to what use to be Hampton Inn standards. Very disappointing!
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Kazimiera

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Gisela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
답변 제공: April, GM 님, 2023년 8월 18일
Thanks so much for taking the time to review us we appreciate you! Looking forward to hosting you again if your travels take you back this way! :)

8/10 - 좋아요

Mark

2023년 8월에 1박 숙박함

8/10 - 좋아요

Dongo

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Brett

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hampton Grand Rapids
Stayed one night. Room was clean and comfortable. Good service at the front desk. Restaurants were convenient to hotel. I would stay again.
2023년 8월에 1박 숙박함
답변 제공: April, GM 님, 2023년 8월 18일
Thanks so much for taking the time to fill out your survey we appreciate you! Looking forward to hosting you again if your travels take you back this way! :)

6/10 - 괜찮아요

Lyana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Ok stay
The staff was great, the pictures of the listing lead you to believe that there is a hot tub on the property, there was not. Which is the entire reason we chose this hotel, so it was very disappointing. The rooms (suites) are roomy, but the beds are terribly uncomfortable. Breakfast was good tho.
2023년 8월에 1박 숙박함
답변 제공: April, GM 님, 2023년 8월 10일
I am so sorry, we are at the very end of our 5 million dollar renovaton here and have not received our new and updated photos from when they were taken. I always recommend calling the hotel if there is a make or break amenity you are looking for just to double check- we have not had a hot tub since last summer, I apologize.

10/10 - 훌륭해요

Jeff

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel!
Wonderful hotel, friendly desk staff, comfortable beds and the suite is HUGE!! We will be back!!
2023년 8월에 1박 숙박함
답변 제공: April, GM 님, 2023년 8월 10일
Thanks so much for the great review1 Looking forward to hosting you again in the future :)

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: April, GM 님, 2023년 8월 10일
Thanks so much for taking the time to give us such a great review, we appreciate you!!

10/10 - 훌륭해요

Stella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was great and the room was clean.
2023년 7월에 2박 숙박함
답변 제공: April, GM 님, 2023년 8월 10일
Thanks so much for taking the time to give us such a great review, we appreciate you!!

10/10 - 훌륭해요

Zbigniew 님, st clair shores

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: April, GM 님, 2023년 8월 10일
Thanks so much for taking the time to give us such a great review, we appreciate you!!

4/10 - 별로예요

Erick

좋아요: 청결 상태
Most of the staff at as very polite.The bed had blood stains in the sheets of the bed. There was also people above me and next to me that was pretty loud. I tried not to complain since I know the staff was busy. I liked the bathrooms and the showers as far as cleanliness. I was unfortunately immediately told to leave on my last day by April and charged a 250 dollar fee as well as banned from the location due to smoking. When I advised I was not clear that there was a no smoking policy and apologized I was asked to leave immediately. I thought the punishment was a little harsh however, besides obviously being annoyed and refusing to answer a simple question about the policy on the home page April was a little passive aggressive but was otherwise calm and stern about the situation. I payed a lot of money and am a honorary member and I had no clue about the zero tolerance policy on no smoking. If this is a suitable punishment for smoking then I understand however, if not it was a little unfair in my opinion. Otherwise the other staff members were amazing and kind.
2023년 7월에 4박 숙박함
답변 제공: April, GM 님, 2023년 7월 22일
Hi Erick,It states very clearly we are a non smoking facility. That room is out of order now because we cannot get the marijuana smell out of it, you are lucky we just charged you 250. Since we are losing revenue due to the smell we should have charged you more. There was no blood on your bed, you are just mad because you got charged a smoking fee and Hilton was not falling for your game. Have a great weekend.

6/10 - 괜찮아요

Janice

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
This property is in a slightly remote location off 28th street, which is great! However the cleaniness of this facility left something to be desired. The main lobby and hallways are very clean, however Upon arrival at our 3rd floor room we found our door was slightly ajar, not a major issue. No one was inside. We discovered that the frame of the door was slightly swollen not allowing the door to shut unless pulled shut completely. When we investigated the bathroom we did not have any large towels at all, it appeared that there was about 3 hand towels and 1 bath mat. I went fown to the hotel front desk and told the gentleman working. He stated "our normal towels are pretty small" and looked slightly suspicious but after assuring him there was none he provided 3 normal size bath towels. Upon using the shower we discovered that it would not drain. The shower has a large metal cover that I flipped up to reveal a drain clogged completely with hair and surrounded by pink mold. I cleared the drain out with my knife and flushed the chihuahua sized furball that I pulled out down the toilet. We did not have any other issues, but the housekeepers are obviously lacking in training for bathroom cleaning.
2023년 7월에 1박 숙박함
답변 제공: April, GM 님, 2023년 8월 10일
Thanks so much for taking the time to give us a review, we appreciate you!!

8/10 - 좋아요

Bettie

2023년 6월에 1박 숙박함
답변 제공: April, GM 님, 2023년 8월 10일
Thanks so much for taking the time to give us such a great review, we appreciate you!!

2/10 - 너무 별로예요

Darryl

가족 여행
별로예요: 청결 상태
Air conditioning kept shutting off and had to manually turn on Washroom was short on face cloths Both issues were mentioned to from desk after first night, nothing done Room was not made up after first night
2023년 6월에 2박 숙박함
답변 제공: April, GM 님, 2023년 8월 18일
Thanks so much for taking the time to fill out your survey we appreciate you! Looking forward to hosting you again if your travels take you back this way! :)Per Hilton cleaning structure we only go in rooms every 4 days unless requested 24 hours in advance.

4/10 - 별로예요

Elizabeth

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
My room flooded and I had to pack up and move to another room which was difficult to do with a baby. The pool was closed, the bathroom in the lobby was closed, the ceiling in the breakfast room was leaking. Not worth what I paid to stay. No discount was offered for the hassle I had to deal with.
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Jennifer A

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Under construction. No elevator, no pool, no workout room,no coffee maker or iron in the room. Breakfast was minimal
답변 제공: Jake G - AGM 님, 2023년 6월 15일
Jennifer,I am sorry to hear that you felt the breakfast was minimal. If you have any suggestions on how we can improve it, please let us know so that we can submit it to our branding team for review. In room coffee can be found in the chest below your TV and an iron/iron board combo is located in the closet.Though our rooms have been completely renovated, the current stage of the renovations in focused on our public areas including our pool, fitness center, and main lobby. Hopefully by your next stay the entire building will be completed. You can also reach out to me directly to confirm the status or check directly on our website.

10/10 - 훌륭해요

Sheryl 님, Wauwatosa

단체 여행
좋아요: 청결 상태, 직원 및 서비스
This hotel was really tucked up and out of the way, but it was close via what seemed like a back road to a lot of shopping and dining. I also wish I had been told that the property was undergoing major renovation. Pool and fitness center were closed
2023년 6월에 1박 숙박함
답변 제공: Jake 님, 2023년 6월 13일
Hello Sheryl,Thank you for the wonderful score. Please accept our apologies regarding the 1st floor renovations. We do have this noted on a banner on our website, but we can see how this could have been missed. Hopefully by your next visit the lobby will be looking spectacular as we anticipate it to be!

8/10 - 좋아요

Wanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They are remodeling so the pool wasnt available. Otherwise, I loved the room, so many amenities.
2023년 6월에 1박 숙박함
답변 제공: April, GM 님, 2023년 6월 12일
Hey Wanda,Thanks so much for the great review! we hope to host you again soon :)

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My trip
Very relaxing after my flight from Colorado
2023년 5월에 1박 숙박함
답변 제공: April, GM 님, 2023년 5월 31일
HI Kimberly,So good to hear you enjoyed it! Hope to host you again soon :)