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홀리데이 인 익스프레스 호텔 & 스위트 그랜드 래피즈-노스, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 호텔 & 스위트 그랜드 래피즈-노스, IHG 호텔
358 River Ridge Dr, Grand Rapids, MI

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 605개 이용 후기 중 310개" "
평점 8 - 좋아요. 605개 이용 후기 중 197개" "
평점 6 - 괜찮아요. 605개 이용 후기 중 50개" "
평점 4 - 별로예요. 605개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 605개 이용 후기 중 24개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Byeong Hyo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was great and very helpful. Good lacation as well.
2019년 6월에 2박 숙박함
답변 제공: Kyle 님, 2019년 7월 15일
Good afternoon Byeong Hyo. Thank you for reviewing us at the Holiday Inn Express Grand Rapids North a 10 out of 10! We truly appreciate and will look forward to seeing you next year.

10/10 - 훌륭해요

Stacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything went smooth.. i like that!
2024년 4월에 2박 숙박함

4/10 - 별로예요

Crystal

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ground floor room had very cheap plastic blinds and no curtains, so I had to put a sheet over the window for privacy. The lighting was awful (bright cool lights). Shower drain was very slow so it filled the tub when I showered.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Karri

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함

8/10 - 좋아요

Willard Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Staff, very professional
2024년 4월에 5박 숙박함

6/10 - 괜찮아요

Stephanie

좋아요: 숙박 시설 상태 및 시설
Stay was fine. Just wish that housekeeping would remember to restock towels fully. I had to go to front desk one of the days of my stay to get face towels as they restocked the bath towels but not the towels to wash face. Major inconvenience upon waking up to shower.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great facility.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Under construction, but clean and good staff
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jieguang

2024년 4월에 1박 숙박함

8/10 - 좋아요

Joan

2024년 3월에 1박 숙박함

8/10 - 좋아요

Tim

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was supposed to be ready by 3 PM. We arrived at 4:30 PM and room was not ready. Staff didn't seem really motivated about getting the room ready but she did supposedly give me some extra points
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Fred

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in person was very courteous
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn Express Team 님, 2024년 4월 16일
Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

10/10 - 훌륭해요

Charles

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice breakfast, especially the egg white omelets. I was surprised our beds were not made during the day while we were away. I guess everyone is cutting down on staff. Nice place to stay.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Judith

연인과의 여행
좋아요: 편의 시설/서비스
Great breakfast, comfortable bed. Adequate fitness room. Only drawback is we could hear people stomping around in the floor above.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

lawrence

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
could regulate tempature in room
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn Express Team 님, 2024년 4월 16일
Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

8/10 - 좋아요

Stacie

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is remodeling. No noise issues during my stay just areas blocked off by plastic, missing cove base throughout the hallways and a general sense of construction. The ladies at the desk were very friendly and helpful. The pillows are TERRIBLE
답변 제공: Holiday Inn Express Team 님, 2024년 4월 16일
Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

10/10 - 훌륭해요

Lee Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Holiday Inn Express Team 님, 2024년 4월 16일
Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

8/10 - 좋아요

Tieka

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Average stay at an average hotel. It was clean, and looks like they had recently updated the furniture, etc. Good location, access to lots of restaurants/shopping. My biggest complaint is that the TV only had about 5 basic channels, the rest were static. And the housekeeper entered the room even with the "do not disturb" sign on the door.
2024년 2월에 3박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 3월 4일
Tieka, Thank you for the review in regards to your recent stay with us. We are working through the last of our kinks from renovations and NEW TV's. Come see us again when we are 100% complete! We will address the DND issue with our team, we have a few new associates still in training. Make it a great day!

6/10 - 괜찮아요

Stan

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
It get renovated
2024년 2월에 2박 숙박함
답변 제공: Holiday Inn Express Team 님, 2024년 4월 16일
Stan, Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

8/10 - 좋아요

Alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and bright. They are remodeling, soon everything will be brand new, although not needed. Fantastic breakfast options. The staff were all helpful and very nice.
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 2월 12일
Alice, Thank you for the great feedback, we look forward to completing our renovations and providing a great new product for our guests. We hope to see you again soon!

6/10 - 괜찮아요

Richard

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The employee working the breakfast room just kept talking to all the guests and let all the hot food run out and did not refill because she was to busy talking!! to the guests trying to eat. I left and went to a restaurant
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 2월 12일
Richard, Thank you for the information in regards to your stay with us, we will address this with our team, and hope to see you again soon! Make it a great day!

10/10 - 훌륭해요

Ryan

2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 2월 12일
Ryan, Thank you for the great 5 star review - we hope to see you again soon!

8/10 - 좋아요

JULIE 님, West Bend

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Property was clean. Front desk people always sitting in back room. Help not always available. Decent breakfast. Nice pool area. We were stuck there in a snowstorm- no snowplow and staff didn’t shovel front walk- we did it for them. Staff didn’t know when plows would be coming. Seemed ambivalent to the situation with vehicles stuck in parking lot.
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 2월 12일
Julie, Thank you for the valuable feedback in regards to your stay at our hotel. We will be addressing these issues with the appropriate team members. We hope as we finish our renovations you will return and give us another opportunity to provide the great service you have come to expect from all IHG Hotels. Make it a great day!

10/10 - 훌륭해요

Donald

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is in the process of an upgrade and we were able to use one of the updated rooms. Very nice.
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 2월 12일
Donald, We are glad you got to experience one of our newly renovated rooms, come back and see is when we are 100% complete. Make it a great day!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Under construction (remodeling). Breakfast was average at best.
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 2월 12일
Anonymous, Thank you for your feedback, we are diligently working to complete our renovations to improve all guest experiences. We will share your comments with our entire team! Make it a great day!

2/10 - 너무 별로예요

Debra

연인과의 여행
좋아요: 편의 시설/서비스
We had no tv signal and when we went to the front desk they said it was weather related We stay in hotels at least 20-30 times a year and never had that issue
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 2월 12일
Debra, Thank you for taking the time to bring up your concerns during your stay. As you have seen we are also under renovations, and in this process we are updating all of the televisions in the building. Currently we are using a satellite, which is still weather dependent, with the upgrades we will be switching away from this system. We apologize for the inconvenience and hope to see you again in the future. Make it a great day!

8/10 - 좋아요

Jacob

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to, far enough away from tge chaos of downtown, but close enough for any easy commute. Very clean.
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 2월 12일
Jacob, We appreciate the feedback, and hope to see you again soon! Make it a great day !

2/10 - 너무 별로예요

jon

별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 2월 12일
Jon, Our apologies that we did not meet your expectations, we are in the middle of our property renovations, and we all know how hard this can make your travels. We hope that you will come back to see us when we are all complete. Make it a great day!

2/10 - 너무 별로예요

Chelsea

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bathroom was in terrible shape, moldy ceiling, broken shower head, dirt coming out of faucet. The pool was over chlorinated, kids eyes and skin was burning. Loud, rude neighbors were dealt with in a positive manner by staff. Room was subpar, over priced.
2023년 12월에 2박 숙박함
답변 제공: Holiday Inn Express Management 님, 2024년 2월 12일
Chelsea, Thank you for all your feedback, we share these reviews with our entire team on a regular basis. We are in process of renovations and hope that you will return when we are complete. Make it a great day!

10/10 - 훌륭해요

ashley

2023년 12월에 3박 숙박함

4/10 - 별로예요

JoAnna

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Beds are terrible. The heat wouldn’t work on automatic so I was up all night switching it on and off. The shower/bathroom was dirty with hair and it’s just old. I think I saw a sign that they would soon be renovating! Until then stay elsewhere!

10/10 - 훌륭해요

Monique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sheila Lewis
Room was very clean. I am someone that pulls back sheets to look at mattress. Very clean as was carpet. My only disappointment was tv channels. Couldn't get ABC.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kitchen stove was not working on the last day and the breakfast selection was very limited.
2023년 11월에 3박 숙박함

4/10 - 별로예요

Christine

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Ellen

2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Express Management Team 님, 2023년 11월 26일
Ellen Thank you for the great 10 out of 10, we hope to see you again soon! Make it a great day!

2/10 - 너무 별로예요

Amer

가족 여행
I love Holiday Inn but this has been by far my worst experience.
2023년 11월에 1박 숙박함
답변 제공: Interim General Manager 님, 2023년 11월 6일
Amer, My apologies that we did not meet your expectations, and we will work with our entire team to better all future opportunities. We hope that if you are in the area again you will give us another opportunity. Make it a great day!

10/10 - 훌륭해요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is in great condition. Staff was friendly and helpful. Quiet and a good night's sleep.
2023년 10월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 10월 31일
Donald, Thank you for the great review, we hope to see you again soon! Make it a great day!

10/10 - 훌륭해요

Greg

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2023년 10월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 10월 31일
Greg, Thank you for the great feedback, we appreciate all notes from our valued guests, we hope to see you again soon! Make it a great day!

10/10 - 훌륭해요

Peggy

2023년 10월에 1박 숙박함
답변 제공: Interim General Manager 님, 2023년 11월 6일
Peggy, Thank you for the great review, we hope to see you again soon! Travel Safe!

8/10 - 좋아요

Charles 님, West Branch

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was short and fine.
2023년 10월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 10월 31일
Charles, Thank you for the great review and feedback, we appreciate all guest feedback, we hope to see you again soon! Make it a great day!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were given a room by the exit door. Lots of traffic, room had holes and chip paint, able to hear everything, fridge kept making noise. Would not recommend.
2023년 9월에 2박 숙박함
답변 제공: Front Desk Staff 님, 2023년 9월 27일
Thank you for taking the time to leave us a review. We appreciate each and every one of them. I do apologize for the issues you ran into. Please know that we just started going through renovations so these issues will be taken care of.

10/10 - 훌륭해요

Amanda

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable
2023년 9월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 9월 27일
Thank you for taking the time to leave us a review. We appreciate each and every one of them. I am pleased you enjoyed your stay while you were in the area.

10/10 - 훌륭해요

Sonya

2023년 9월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 9월 27일
Thank you for taking the time to leave us a review.

6/10 - 괜찮아요

Mark

2023년 8월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 9월 27일
Thank you for taking the time to leave us a review.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Early Risers will like
Only sheer drapes so plan on rising at dawn. Wish there was a way to close outer drapes, but the track was only about 5" long and meant for aesthetics only. Bring a binder clip!! The smell of room freshener very synthetic gave impressions it's masking something. We were able to hear the guests conversations who were staying either above or adjacent to us as well heavy walking. Picked hotel based on proximity to our venue. Not the worst place but we didn't get a restful night.
2023년 8월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 8월 10일
Thank you for taking the time to leave us a review. There is a set of blackout curtains behind the sheer ones. Once the renovation is completed we will have a new window dressing.

10/10 - 훌륭해요

sondra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was close to our planned activity and very easy to access. Great breakfast and coffee. Clean and pleasant lobby. Quick prompt checkin and out process. Our first room was not ready at check in but the front desk quickly moved us to a different room with in minutes. Great service and friendly
답변 제공: Front Desk Staff 님, 2023년 9월 27일
Thank you for taking the time to leave us a review. I am pleased to hear that the front desk handled the situation in a timely manner and all issues were resolved.

10/10 - 훌륭해요

Debra

2023년 8월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 9월 27일
Thank you for taking the time to leave us a review. It is greatly Appreciated.

8/10 - 좋아요

thomas

Nice gotel
2023년 7월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 9월 27일
Thank you for taking the time to leave us review. We appreciate each and every one of them.

4/10 - 별로예요

Jami

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I paid for a suite with two beds, a pull out with a seating area. When I got to the property they told me they didn't have that available and I was given a standard king room with no price adjustment.
2023년 7월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 9월 27일
Thank you for taking the time to leave us a review. I do apologize for the issues you had with your reservation and the type of room you had. When rooms are prepaid adjusting the rate is not something we can easily do.

2/10 - 너무 별로예요

talal

2023년 7월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 9월 27일
Thank you for taking the time to leave us a review.