Dear Juriz,thank you very much for taking the time to formulate a feedback with regards to your stay in Hotel Hauser. It is a delight to hear that you have enjoyed your stay with us and we are happy we have met your expectations.Your kind words have been shared with the staff and we are happy to have contributed to a beautiful stay in St. Moritz.We would be honored to welcome you at Hotel Hauser once more.Kind regards,Hauser Family and the entire Hauser Team

Dear Mariel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Family Hauser and the entire Team

Dear Wayne,thank you very much for taking the time to formulate such an elaborate feedback with regards to your stay.We have noted down your constructive criticism regarding missing extra perks/considerations. If you wish, please feel free to send us a message, elaborating what you would have liked to find as amenities/considerations in your room.As for the choice of pillow, we do offer several different kinds of pillows, ranging from anti-allergic, neck-rolls to synthetic or pine-pillows. However, it seems we might have not clearly presented this option to you - and for that we apologise.We do realize that the music might disturb some of our guests and we try to limit the noise as much as possible. We are happy though, that you had no problem sleeping and hat the music and noise was kept to a minimum after 9 pm.We are happy to have received your feedback and we will discuss the issues internally in order to provide better solutions in the future.All the best to you.Greetings,The Hauser Family with the entire Team

Dear Sean,thank you very much for taking the time to write a feedback with regards to your stay at Hotel Hauser.We are very sorry to hear that your stay did not meet your expectations.Unfortunately, the black mold was not discovered during the cleansing of your room. While we apologize for the inconvenience, we are grateful that you pointed out this issue.We have now taken all necessary measures and the situation has been resolved.Sadly, the central location of the Hotel, comes with certain issues such as noisy surroundings.You are correct, the kitchen is open until 9 pm, after that the reception is happy to give recommendations, as to where to find food after 9 pm.We hope you still enjoyed your time in St. Moritz and we would be happy to welcome you once more.We remain with the best wishes.Kind regards,Family Hauser and the entire Team

Dear Sean,thank you very much for taking the time to formulate such an elaborate feedback with regards to your stay in Hotel Hauser. It is a delight to hear that you have enjoyed your stay with us and we are happy we have, mostly, met your expectations.Thank you also for highlighting our staffs compassion to provide excellent service.Additionally, we very much appreciate your comments regarding the shower design and water escaping. We will discuss it internally and we will try our best to come up with a solution, as we indeed want to provide the most possible comfort with the limited space provided.Thank you once more and we would be honored to welcome you at Hotel Hauser once more.Kind regards,Hauser Family and the entire Hauser Team

Dear Mrs. Kim, thank you very much for taking the time to write a feedback.We are happy, that you enjoyed your stay with us.With regards to your question: hotelbeds does not charge your credit card, the credit card details you provide to hotelbeds is just used as a guarantee, but it will not be charged in order to settle a payment. As far as we are concerned, we did not charge you twice.In case of further questions, we remain at your disposal.We are looking forward to welcoming you once more.Merry Christmas.Kind regards,Hotel Hauser Family & Team