숙박 시설 구내

퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
9285 W. Lake City Rd, Houghton Lake, MI

이용 후기

4.2
평점 10 - 훌륭해요. 18개 이용 후기 중 0개" "
평점 8 - 좋아요. 18개 이용 후기 중 2개" "
평점 6 - 괜찮아요. 18개 이용 후기 중 4개" "
평점 4 - 별로예요. 18개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 18개 이용 후기 중 7개" "

4.4/10

청결 상태

5.2/10

직원 및 서비스

3.2/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

KJ 님, Michigan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Motel in Transition
Room was nice but smoke alarm was not present and open wires were protruding from the wall. The door to the motel room hallway was never secured. The beds were comfortable and the room was clean. The lobby had a mildew smell to it. Continental breakfast was limited to cereal, bagels, bread, peanut butter, jelly-no butter. Fruit available. Coffee was in the lobby. I understand there are new owners who are making changes.
2017년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2017년 9월 18일
Travelodge appreciates your feedback on your recent stay with us. We are in the transition of completing our remodeling, and apologize for any issues that may have made your stay less comfortable. Guest satisfaction is our number 1 priority at our property,and i assure you that the changes will be made to ensure that this happens. We hope you choose to come and stay with us again.

2/10 - 너무 별로예요

Scott

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The TV had one channel, the pool was freezing, and
The TV had one channel, the pool was freezing, and they had Tom had no hot water.
2017년 9월에 1박 숙박함
We appreciate your comments about your recent stay. We do have all basic cable channels, therefore i am not sure why you would've only had one tv channel. We will investigate more into this from the date of your stay. Sometimes the tv will say unusable signal if the previous customer had a game system hooked up, therefore maintenance or front desk would simply go and program the tv back to normal once they are notified. Once again we apologize for the inconvenience. We have not been previously notified of guests not having hot water neither. I will personally go and check this issue myself as well. Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rundown dump that was expensive
This hotel fakes you out with the photos they post online..they use some of the only flattering pics they have..pics are taken at a distance so u cannot see details. It was over $200 for one night stay and the entire place looked as if it were closed for many years and the bare minimum was done to get it open.. carpets we're stained, the place was dirty, dingy, and poorly lit. Garbages were overflowing outside doors onto the ground and was never taken out and cleaned up for our entire stay..the beds were poor condition and uncomfortable. Little to no amenities. I could continue to go on but I think this should suffice..do not stay here..my bet is it's closed for good within 6 months. Also the front desk girl was walking around bare foot and chain smoking cigarettes outside..was hard to find an actual worked that belonged their..she was 19 and running the entire place on a Saturday night with no other help. Very poorly managed hotel. Drive a little farther to Grayling or Clare if u have to if there is no other option at Houghton lake.
2017년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2017년 9월 10일
The hotel appreciates your feedback and apologizes for any issues you may have encountered while staying with us. These issues will be handled directly.

8/10 - 좋아요

pam 님, detroit

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice
Easy to get to. Close to restaurants and fuel stations. Nice people.
2017년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2017년 9월 10일
Thank you Pam for your feedback on your recent stay with us. We appreciate any and all comments that will help ensure a better stay for our guests. We hope that you will come and see us again in the future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hard to sleep, scary
We found 3 spiders: 2 in the wall and 1 on my bed. I am nervous about spiders, mostly when I am sleeping. Also in our bathroom there was a hole in the wall. Maybe a rat can come in at the night, who never knows.
2017년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2017년 9월 10일
Thank you for your feedback on your recent stay with us. The hotel apologizes for any inconvenience you encountered while you were here. We are going to finish our remodeling here within the next few months, and i hope that you will stop back and see our completed project.

4/10 - 별로예요

Bill 님, Sudbury Ontario

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unprepared for guests
Hot and cold water plumbing reversed in bathroom sink Dirty face towel No phone No drinking glasses or cups Musty/old odour permeated the room and building. Lots of staining in bathroom area. Plumbing in shower loose. Carpets needed cleaning Big complex apparently recently purchased needs a lot of updating/maintenance seems like they are accepting guests before they are ready. Cash flow? Desk staff, while pleasant enough, seemed inadequate in anticipating guests needs eg complimentary breakfast was missed by us because we assumed there was none but it was held in an area behind some doors. There were no signs directing people and the staff didn't volunteer any info or directions. A simple enough thing to do. Maybe more training?
2017년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2017년 9월 10일
We appreciate your feedback and honesty about your stay with us. These issues are being handled directly and the hotel apologizes that you encountered problems during your stay.

8/10 - 좋아요

Cynthia

좋아요: 직원 및 서비스, 객실의 편안함
Travelodge Houghton Lake
We go yearly to visit friends and have stayed when this location was under other ownership. Still.under renovations. Not a good time of year to be there as there is a big community event and things can be noisy.
2017년 8월에 2박 숙박함
Thank you for your feedback on your recent stay with us. As we cannot control the events in the area, we are pleased that you still chose to stay at our hotel. Our renovations will be completed this winter, and we look forward to seeing you next year.

2/10 - 너무 별로예요

Heinrich

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
We picked this hotel because it was the only one that had room. We checked in around 9:45 pm to find a long line of guests also trying to check in, waiting for a clean room, or needing a second key because the first one did not open the door. After we got our room, 30 minutes later we found the following issues: - outside entry doors could not be locked - overflowing garbage cans right next to the entry way - electronics on the inside of the room door held on with electrical tape - carpet old and worn - no mattress protectors on the bed, just a sheet - boxspring with heavy stains on the side that is visible to the room - oldest TV I have seen in a long time - overall the room was old and in need of a complete remodel - the free breakfast was served in a conference on table cloth that had been used several days and full of stains - the Juice provided was Tang I believe, definitely not orange juice - the Waffle makers were both had broken timers so impossible to get the waffles right - the coffee was served in the hallway away from the breakfast area and was old and burnt To summarize, stay away from this hotel if you can.
2017년 8월에 1박 숙박함
We appreciate your feedback about your recent stay here with us. Travelodge apologizes for any issues that you had with your stay. The hotel is under new ownership and management now and assure you that these issues are being addressed.

2/10 - 너무 별로예요

Tim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel shouldn't be open to the public.
The hotel shouldn't be open to the public,it's bad and I paid $125.00 for the room want a refund.
2017년 7월에 1박 숙박함
Dear Tim; Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Travelodge Houghton Lake (989) 202-4782

6/10 - 괜찮아요

Nancee

좋아요: 직원 및 서비스
was a little run down but looked like they are trying to remodel and they said on paper check in 2 but was really 3, but got us in at 2:30. The breakfast was to start at 6:30 but food was not out till 8 is
2017년 7월에 1박 숙박함
Travelodge appreciates your feedback on your stay during the summer at one of our properties. We have made changes in the hotel to assure customer satisfaction and promptness. We hope that once the renovations are complete, that you will give us another try. Thank you for choosing Travelodge for your stay away from home.

2/10 - 너무 별로예요

Arianna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't do it!
When we arrived at the hotel we actually sat in our car for a good 5-10 minutes seriously contemplating if we HAD to stay here or not, considering we prepaid for this stay we did end up having to stay but we will not stay here ever again. The outside is very run down; broken windows, the side door doesn't have a lock on it so anyone that wants in is free to come and go, our room was dirty- shower had left over washcloths in it as well as used shampoo and bar soap, the towels are stained. Front door service was very poor. We had several heavy bags/coolers for our weekend stay and they don't have courtesy carts or elevators for those on the second floor. I called before arriving to make sure the pool was 24/7 as advertised and I was told it was and it was open, we arrived and the pool/spa were closed, when it did open we were told it closed at 10pm. We will never stay here again. Next time we will spend the extra $30-40 to stay next door at the American Inn.
2017년 7월에 2박 숙박함
We appreciate your feedback on your stay with us. I will do some investigation as to where it says the pool is open 24hours a day. I apologize that you were misled. Customer satisfaction is what we are striving for and we know that there is a lot of work to still be done to finish the renovations of this property. It is a process that we are hoping to complete during the winter months. Once again, we apologize for your inconvenience.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel need a LOT of work
Hotel feels like it's right out of the 1970s, with perhaps new owners who might be just just barely starting some minor renovations. Rooms are very basic, large hole in bathroom wall where new plumbing was installed. Bathtub had rust stains. Key cards didn't work four times and then when we barely got them to work, they were intermittent at best. Breakfast was pretty horrible, even for motel standards. No hot water for oatmeal, for instance, Sunny D to serve as orange juice. Place just seems from another decade and didn't feel right at all. I'll definitely pass for another hotel in town next time.
2017년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
They tried but failed.
I needed one cheap room for the night but I wish I would have driven back downstate. If you are going to refurbish a hotel then you should close-off what is not ready and execute the few rooms that you do have flawlessly. My room had cracked glass on inside pane; no pillow cases; no mattress cover (one fitted sheet between you and mattress); bathroom door would not close (screws were stripped in wood); Hotel staff (staff of 2 that I saw) were certainly not rude but lacking of help. I realize some investor group bought this asset (money pit) under the assumption that there would be cashflow but they were not told the full truth.
2017년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My boyfriend had to clean the pool out before kids could go swimming.I walked into my room and there was a snack cake wrapper on the floor.There were wires sticking out of the wall.Wish i could give a lesson on how to clean the room.Like staying because of the spirits that are around the hotel.
2017년 7월에 1박 숙박함

2/10 - 너무 별로예요

kent

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Craphole
Place was pathetic. This is just one craphole that should not be open.
2017년 7월에 1박 숙박함

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run away as fast as you can from this hotel
It was horrible, side entrance door is unlocked all night, paid for queen beds got old full beds. The headboards were caked with dust and dirt, had to take a Benadryl to stay. No phone in room, not even just to call front desk. Musty smelling really bad in main entrance. Neighboring toilet ran all night and we could hear it loudly, our toilet ran too but we would jiggle the handle. Pillows were Holiday Inn pillows. Breakfast was a bag of cereal, milk and coffee. Keep your $50 we will never stay there again! Room looks nothing like pictures.
2017년 6월에 1박 숙박함
We appreciate your feedback of the hotel. As you could see, we are still currently working on the hotel to improve better quality and safety for our guests. Not trying to make excuses for the problems you encountered, but complete renovations do take some time. We can hope in due time, that you will at least stop by the hotel and see the updates and changes made. Maybe then you will change your mind about coming to stay with us again. Thank you, and we do apologize for the issues you encountered while here.

6/10 - 괜찮아요

Fred

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2017년 6월에 1박 숙박함
Thank you for your feedback. We hope you will come and stay with us again.

6/10 - 괜찮아요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Place will be nice but is currently under going remodeling so... Walking anywhere from the hotel be careful there was a restaurant owner that was very rude to my girlfriend and I for walking through the back of his parking lot on our a way to subway.
2017년 6월에 2박 숙박함
Thank you for your recent feedback about your current stay here. We apologize for any problems you encountered with our neighboring businesses. We hope that you will come and stay with us again when you are in the area.