리셉션

트리탑스 리조트 여행 후기

3 out of 5
트리탑스 리조트
3962 Wilkinson Rd, Gaylord, MI

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 270개 이용 후기 중 99개" "
평점 8 - 좋아요. 270개 이용 후기 중 74개" "
평점 6 - 괜찮아요. 270개 이용 후기 중 52개" "
평점 4 - 별로예요. 270개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 270개 이용 후기 중 16개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always a good time at TreeTops. Spacious, clean. Quiet, and friendly.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 1일
We are thankful to hear you once again have had a nice time while visiting our Resort! We appreciate the feedback and look forward to hosting you again!

10/10 - 훌륭해요

Jerrianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 29일
Thank you for taking the time to rate your visit. We appreciate you choosing our Resort for your Gaylord visit!

10/10 - 훌륭해요

Kimberlee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a beautiful place, we will definitely be back. Cannot recommend it enough.
2024년 2월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 26일
Thank you for the kind words and we can't wait to welcome you back!

6/10 - 괜찮아요

Jodi

가족 여행
별로예요: 숙박 시설 상태 및 시설
Loved being near enough to outdoors we could see the snow and walk to dinner. Sadly dining lacked the last night of our stay and most foods were gone. Also had incredibly noisy people I reported to security. I later found their children running up and down stairs admitting they didn’t know where their parents were. Shameful and disrespectful. Also the step down into our room was very disguised and I sprained my ankle not seeing it! Probably best to have reflective tape there if the carpet is matched so perfectly it creates an optical illusion.
2024년 2월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 4일
We truly appreciate your honest feedback and share these comments with our operations managers for future developments and trainings. We hope to have the opportunity to welcome you back under a more positive overall experience.

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wet nice
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 26일
Thank you for taking the time to rate your visit. We look forward to welcoming you back.

8/10 - 좋아요

Caitlin

2024년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 21일
We appreciate you taking the time to rate your last visit! We certainly hope to have opportunities in the future to host you again!

10/10 - 훌륭해요

ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 26일
Thank you for taking the time to rate your visit. We hope to have any opportunity to welcome you back!

10/10 - 훌륭해요

Tony

2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 26일
Thank you for taking the time to rate your last visit! We look forward to having opportunities to welcome you back!

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and friendly staff.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 26일
Thank you for the kind words and rating your visit! We hope to have another opportunity to host you!

8/10 - 좋아요

Shelia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 27일
Thank you for taking the time to rate your last visit with us. We certainly hope to have an opportunity to welcome you back.

8/10 - 좋아요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 23일
Thank you for staying with us and taking the time to rate your visit. We hope to have an opportunity to welcome you back!

10/10 - 훌륭해요

Yukun 님, Princeton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice environment.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 23일
Thank you for staying with us and sharing of your experience. We look forward to having an opportunity to host you again!

4/10 - 별로예요

William

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at the building by the tubing hill it is way out dated and in need of repairs siding falling off, lights kept turning off by them selfs , pools were not heated and in need of repairs, games didn't work. Place is a joke won't be back.
2023년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 9일
It appears we fell short during your visit and the comments are shared with the Operations Teams as well as Management for future developments. We hope to have a day to welcome you back under more positive experiences in perhaps one of the other lodging options.

4/10 - 별로예요

Thomas

별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 13일
It appears we may have fallen short during your visit and certainly hope you have had an opportunity to share with our Resort Staff directly anything we could continue to work on.

10/10 - 훌륭해요

Malissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Treetops
Beautiful area. The Inn was clean and comfortable. Food was a bit expensive.
2023년 9월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 13일
Thank you for taking the time to rate your visit and for sharing these beautiful photos. We look forward to any opportunity to host you again.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too soon to review
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 13일
We thank you for taking the time to rate your visit and we certainly hope your experience while here and after met your expectations.

2/10 - 너무 별로예요

Beth

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Check in/communication
I called the day before for an early check in, she said she marked us done for an early arrival and that check in at 3 could be a possibility. We arrived at 3 and our rooms weren’t ready. She sent us away and said they would call my cell phone when our rooms were ready….no call, we had to go back and check after 5pm to find they were finally ready.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 13일
We are sorry to hear of the less then spectacular interaction with our on property staff and certainly hope to have opportunities to welcome our guests into their accommodations as early as possible based on our daily turns but cannot always accommodate these requests. Your comments are shared directly with the Operational Managers for future training and development.

6/10 - 괜찮아요

Nicole

2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 13일
It appears we may have fallen slightly short during your visit and hope to have an opportunity to welcome you back under more positive overall experiences.

6/10 - 괜찮아요

Paula

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Check in was rude, unfriendly and delayed. Hotel was nice, spacious room and comfortable.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 23일
We are sorry to hear of your experience during the check in process and will certainly make sure our operations manager reviews with staff. We hope to have an opportunity to welcome you back.

10/10 - 훌륭해요

Tom

2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 13일
Thank you for taking the time to rate your last visit! We certainly hope to have an opportunity to host you again!

10/10 - 훌륭해요

Brenda

2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 13일
Thank you for taking the time to rate your last visit. We appreciate your post and look forward to any opportunity to host you again.

6/10 - 괜찮아요

Howard

좋아요: 청결 상태
별로예요: 직원 및 서비스
Not the Treetops I remember
Treetops Inn is very old and not being kept in good shape. One of the chairs on our balcony was broken and the door to the balcony wouldn’t open. It took maintenance an hour and a half to fix the problem.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 11일
We appreciate you taking the time to share of your experiences and provide our teams with areas of concern to correct for future guests. We hope to have an opportunity to welcome you back under a more positive experience.

10/10 - 훌륭해요

Jamie

2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 11일
Thank you for the rating! We hope to see you back here soon!

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for golf beautiful courses
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 8일
Thank you for taking the time to rate your visit! We look forward to an opportunity to host you again.

10/10 - 훌륭해요

Debora

2023년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 31일
Thank you for taking the time to rate your visit with us. We look forward to having any opportunity to welcome you back!

8/10 - 좋아요

Shawna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the heated outdoor pool.
2023년 3월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 3월 30일
Thank you for taking the time to share of your last visit with us! The outdoor heated pool certainly is a wonderful amenity especially in these winter months! We look forward to welcoming you back.

10/10 - 훌륭해요

Ronald

2023년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 4월 17일
Thank you for taking the time to rate your last visit with our Resort. We certainly hope to have an opportunity to welcome you back!

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are always very nice
2023년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 3월 27일
Thank you for taking the time to rate and share your thoughts on our accommodations. We look forward to any opportunity to host you again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 3월 27일
Thank you for taking the time to rate us! We certainly appreciate it and look forward to any opportunities to host you again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 3월 27일
Thank you for the kind rating! We welcome any opportunity to host you again.

8/10 - 좋아요

JOHN

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the outdoor heated pool and and hot tub. I do not like that it isnt small pet friendly.
2023년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 3월 13일
Thank you for taking the time to share of your experiences and your appreciation for the Heated swim through pool at the Lodge. While we do wish we accommodate all guests, including our furry friends, we remain a pet and smoke free facility to assist with many guests allergies and health issues. We certainly look for an opportunity to welcome you back.

2/10 - 너무 별로예요

Preston Michael

2023년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 3월 20일
It appears we may have fallen short during your latest visit; we would welcome any opportunity to rectify any issues if possible or have a chance to welcome you back for the experience we strive to provide for all guests.

8/10 - 좋아요

Deanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jake, the guide for the snowshoe hike was awesome! Shannon at the sleigh ride was great! The staff serving dinner after the sleigh ride were also great!
2023년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 28일
Thank you for taking the time to share of your experiences with our events! We are thankful you had a great time with our staff. We will make sure to share your comments with them and look forward to any opportunity to welcome you back!

2/10 - 너무 별로예요

Tina

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Common areas very dirty ! Poor customer service!
2023년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 28일
We are sorry to see that we missed the mark during your last visit. We strive to accommodate all guests and make every experience a positive one. Our management will continue to work with the teams for future opportunities.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 3월 13일
Thank you for taking the time to rate your latest visit and we look forward to any opportunity to welcome you back!

4/10 - 별로예요

Tasha

Room above very loud kids jumping and running till late night
2023년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 22일
We are sorry to hear of your experience with the lodging and noise issue. We certainly hope that all guests have a positive experience while visiting us and we certainly seemed to have fallen short for yours. We welcome any opportunity to host you again.

4/10 - 별로예요

Sue

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not ski-in ski-out
Our reservation was for a ski-in ski-out hotel, but our room was at The Lodge, not the Inn. The Lodge is a short drive to the area where the Inn, the restaurant, the sports bar, and the ski hill all are. We did not enjoy putting our gear on in the parking lot, no lockers at the ski services building or at the top of the hill. I did like that there is a bar in the Lodge. There was no coffee in the morning, the coffee machine wasn’t working. When looking for snacks I was told “there are vending machines at the Inn at the top of the hill.” I should note there are cash only vending machines for beverages. The rooms are spacious but need updates, especially the small tv should be upgraded.
2023년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 17일
We apologize if there was misleading information regarding the ski in/out lodging option on this site as only one location sits directly at the top of the slopes. We do have a locker building located just North of the ski buildings so we will make sure this is prevalent to other guests through signage. You additional comments have been shared with management for further Resort updates.

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 8일
Thank you for taking the time to rate your last visit with our Resort. We look forward to any opportunity to welcome you back.

10/10 - 훌륭해요

Linda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are beautiful and clean!!! The property is beautiful and clean!!! The staff is super friendly and accommodating…
2023년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 8일
Thank you for the kind words and taking the time to rate your visit! We hope to have an opportunity to welcome you back!

10/10 - 훌륭해요

scot

2023년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 1월 30일
Thank you for taking the time to rate your last visit to our Resort. We appreciate it and look forward to hosting you again.

8/10 - 좋아요

?????

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
답변 제공: Guest Relations 님, 2023년 1월 30일
Thank you for taking the time to sharing of our staff and rating your last visit with us. We look forward to hosting you again!

6/10 - 괜찮아요

Joseph

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Nick

2022년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 12월 7일
Thank you for choosing our Resort for your Up North Visit. We look forward to welcoming you back.

2/10 - 너무 별로예요

Dorthy

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Pools were green, the power went out, due to electrical fire with no emergency plan in place, they aren't offering a refund. The front desk refused 15 minute late checkout after we were promised an hour late checkout previously, and indicated she would get security to remove our belongings by noon, even though we were told 1pm so we weren't packed up by noon (found out at 11:50am, that my late checkout had changed). Had to sit in dark for over 4 hours, pitch black and no heat because generator caught on fire during wind storm and not even blankets were offered and no refund or credit. They charge a resort fee and pools were green this time. Very sad stay we have enjoyed many times and service was horrible this time.
2022년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 11월 14일
Thank you for taking the time to express your last visit. While the unfortunate power outage due to weather impacted many guests we understand how frustrating the experience can be. It does look as though the desk accommodated the late check out and our teams worked diligently with the power company to get all power back up and running within an hour of full shut down. If we can speak to you personally please do not hesitate to reach out to us.

8/10 - 좋아요

KRISTI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great fall colors
We needed a room on a saturday night unexpectedly and the treetops had availability. We dis not need to utilize the golfing or skiing. However the date was oct 15 and the fall colors were amazing. We walked around the grounds and ski hill. Very pretty. Room was clean. Outdoor pool was already closed for season
2022년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 10월 20일
Thank you for choosing to stay with us during you last minute stop in Gaylord. We certainly appreciate the feedback and hope to be able to welcome you the next time you are in the area.

6/10 - 괜찮아요

Richard

좋아요: 청결 상태
Ok to stay
Carpet and bedroom outdated mattress hard
2022년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 10월 17일
Thank you for taking the time to share. We are in the process of continued renovations over the next few years and your information has been shared with the management.

8/10 - 좋아요

Amy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and quiet. Lower lodge room a maze to get to. Didn’t appreciate housekeeping knocking on my door at 8 am Sunday morning. Overall gorgeous property and a golfers paradise.
2022년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 10월 17일
Thank you for sharing of your last visit and we have made sure to pass on your comments for our operations team.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 10월 3일
Thank you for taking the time to rate us. We hope to be able to welcome you back in the future for a bit better experience as it seems a few things may not have been up to our standards.

8/10 - 좋아요

Steve

2022년 9월에 2박 숙박함