로비

퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
3500 10th St, Great Bend, KS

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 220개 이용 후기 중 79개" "
평점 8 - 좋아요. 220개 이용 후기 중 77개" "
평점 6 - 괜찮아요. 220개 이용 후기 중 39개" "
평점 4 - 별로예요. 220개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 220개 이용 후기 중 10개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 24일
Hi John,Thank you so much for giving us the privilege of hosting your stay. We would love to know more about your ongoing experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels.

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked
답변 제공: Sophia CSR 님, 2024년 2월 4일
Hi Anna,Delighted to hear that you enjoyed your experience! If there's anything specific you liked or any suggestions you have for improvement, we'd love to hear more. Your feedback is valuable, and we look forward to providing you with another positive experience in the future.

10/10 - 훌륭해요

Anna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 4일
Hi Anna,We're glad to hear you had a positive experience! If there's anything specific you enjoyed or any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to welcoming you back for another pleasant stay.

6/10 - 괜찮아요

Christy

출장 여행
My first room was not very clean. The smoke detector had been pulled out and the peep hole in the door was taken out so you could see straight into the room from the hallway. However, when i asked to switch rooms, the lady was very accommodating and got me a new one.
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 1일
Hi Christy,Our team apologizes for the initial issues you encountered in your first room. We appreciate your understanding and are glad to hear our staff was accommodating in swiftly addressing your concerns. Your comfort is our priority, and we'll use your feedback to improve our services. We hope your experience in the new room was more satisfactory, and we look forward to the opportunity to better serve you in the future. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Mark

좋아요: 숙박 시설 상태 및 시설
Staff were very friendly and the room very comfortable . Even the bed was just right .
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 28일
Hi Mark,Thank you for your kind words! We're delighted to hear that our staff's friendliness and the comfort of your room, including the bed, met your expectations. Your positive feedback is greatly appreciated, and we look forward to providing you with another enjoyable stay in the future.

10/10 - 훌륭해요

Bernard

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 24일
Hi Bernard,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 - 훌륭해요

Willoughby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was kind of far back from the street and it was easy to get in and out of the room.
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Dear Guest,We're delighted you enjoyed the seclusion of our location and found it convenient to access your room easily. Your positive feedback on our setup is appreciated. Our team strives to provide a comfortable and accessible experience, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Jeffrey,Receiving a perfect 10 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!

10/10 - 훌륭해요

Shad

좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Hi Shad,We're elated to receive your perfect 5-star rating! Thank you for choosing us and taking the time to share your positive experience. Your satisfaction is our priority, and we're honored to have met your expectations. We look forward to welcoming you back for more outstanding moments.

6/10 - 괜찮아요

Warren

출장 여행, 가족 여행
별로예요: 직원 및 서비스
Outside smells like horse crap at night. The overnight clerk will certainly ruin your breakfast being loud and constant talking to incoming clerk. No respect for patrons.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Hi Warren,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the outside odor and overnight staff behavior. Your feedback is valuable, and we take it seriously. Rest assured, we are addressing these concerns internally to ensure a more pleasant environment for all guests. Hope to have the opportunity to make amends on your next visit.

6/10 - 괜찮아요

Kyle

가족 여행
별로예요: 숙박 시설 상태 및 시설
They advertise a full breakfast but every one of my 3 mornings there I was informed they “had no staff” and thus it was day old bagels. The first room I had, the TV didn’t work, the second room they moved me to had a barely functioning toilet that ran nonstop and a shrieking door and creaky shower. In short, this place is not good even for its price. The Super 8 nearby was far superior.
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 29일
Hi Kyle,Thank you for sharing your review. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 - 좋아요

Brandon

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 26일
Hi Brandon,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

10/10 - 훌륭해요

Eva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 15일
Hi Eva,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

8/10 - 좋아요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and convenient.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 1일
Hi Larry,We're pleased to hear that your experience was marked by cleanliness and convenience. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed or if there are areas we can further improve, please let us know. We hope to welcome you back for another pleasant stay. Thank you for choosing us!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reasonable rates, location, and breakfast.
2023년 11월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 29일
Hi Kevin,Thank you for your positive feedback! We're delighted to hear you found our rates reasonable, enjoyed our convenient location, and appreciated our breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

10/10 - 훌륭해요

Jill

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds with cmforters. Had frig, micro, coffee pot in room. Ive paid extra for these items at a high end hotel on the Vegas strip! Response staff. Will stay there again.
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 28일
Hi Jill,We're thrilled to hear you enjoyed our comfortable beds and the convenience of amenities like a fridge, microwave, and coffee pot. Your positive feedback on our responsive staff is greatly appreciated. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 21일
Dear Guest,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

8/10 - 좋아요

Andrew

좋아요: 청결 상태
The property was clean, but very basic. Nice place to stay for the night.
2023년 11월에 6박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Hi Andrew,Thank you for acknowledging our clean property; we strive to maintain high standards. Our team is pleased to hear you found it suitable for a night's stay. While we aim for simplicity, we're always open to feedback on how to enhance our guest experience. We appreciate your review and hope to welcome you back for another comfortable stay.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BED BUGS!!! DO NOT STAY HERE!!!
BED BUGS. My room was infested with bed bugs. I'm suffering an infection and an allergic reaction to HUNDREDS of bed bug bites. Management refuses to answer to make things right. I stayed for business and this was the worst outcome possible. DO NOT STAY HERE. Stay anywhere else but here.
2023년 10월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 1일
Dear Guest,We apologize for the distress you've experienced during your stay due to bed bugs. Your health and well-being are paramount to us, and we take this issue very seriously. Our management team will investigate and address this matter promptly. We understand your frustration, and we're committed to making things right. Hope to regain your trust in the future. Your feedback is crucial in helping us maintain the highest standards of service and cleanliness.

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 1일
Hi Denise,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 - 좋아요

Murry

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Small room but a good bed, toilet was not firmly attached to the floor. Quiet location
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 29일
Hi Murry,Thank you for sharing your thoughts. We appreciate your feedback on the comfortable bed and quiet location. Our team apologizes for the small room and the issue with the toilet not being firmly attached to the floor. Your comments are valuable, and we'll address these concerns for a better experience in the future.

8/10 - 좋아요

Ellen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was clean and bed is comfortable. I wish I had known there was not an elevator. My husband had knee replacement in July and I have had two knees replaced so it was not fun walking up the stairs carrying our suitcases and items. The clerk was not welcoming, barely talked at all, never gave us Wi-Fi info or breakfast times. I didn’t bother to ask either.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 29일
Hi Ellen,Our team is glad to hear that your room was clean and the bed was comfortable. We apologize for not having an elevator, which was not ideal for your situation. Additionally, our team regrets the lack of a warm welcome and the oversight in providing essential information. Your feedback is valuable, and we'll use it to improve our service and communication with guests. Thank you for sharing your experience.

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel is clean, which is nice. Pool is out of order. Noisy cars at the residence behind the hotel.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 27일
Hi Michael,Appreciate your feedback on our clean facilities. Our apologies for the inconvenience with the pool and noise from the nearby residence. We'll address these issues to enhance the guest experience. Your insights are valuable, and we hope to make your future stay even more enjoyable. Thank you for choosing us.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 21일
Hi Thomas,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

8/10 - 좋아요

Becca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 17일
Hi Becca,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 - 훌륭해요

Donald

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 3일
Hi Donald,Thank you for your 5-star rating! We're thrilled that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to serving you again on your next visit.

6/10 - 괜찮아요

James

2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 3일
Hi James,Our team appreciates your feedback, and we're committed to improving. Please share more details about your experience so we can address your concerns effectively. Your input is invaluable in helping us provide a better service. Thank you for your support!

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid at all costs
The pool was closed. The tv did not work. The bed was not made from someone else being in it. The windows had plywood over them. We immediately checked back out. I expect a full refund as we did not stay there due to the conditions.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 4일
Hi Joseph,We sincerely regret the inconveniences you encountered during your stay, such as the pool closure, non-functional TV, unmade bed, and boarded-up windows. These do not align with our typical standards of service. We have promptly escalated these concerns to our management for immediate attention. Should you require any further assistance or encounter any issues related to your refund, please do not hesitate to contact our property directly, and our team will be dedicated to resolving them efficiently.

6/10 - 괜찮아요

Melissa

별로예요: 직원 및 서비스
2023년 8월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 24일
Hi Melissa,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, our team can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Cesar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 23일
Hi Cesar,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 - 좋아요

Amintori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff/ comfy beds!
My room was nice. Clean. Bed was very comfortable. Staff was amazing. There was a tornado during my stay and the staff did everything they could to help everyone staying at the hotel. Staff was great and very knowledgeable. My only complaint is my tv didn’t work so I had to switch rooms other than that I had an enjoyable stay.
2023년 7월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 21일
Hi Amintori,Thank you for your kind words about our nice, clean rooms, comfortable beds, and amazing staff. We're grateful for your understanding during the tornado situation, and we're pleased our team provided helpful assistance. We apologize for the inconvenience with the TV and appreciate your patience. We look forward to welcoming you back for another enjoyable stay.

2/10 - 너무 별로예요

Brooks

2023년 6월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 3일
Hi Brooks,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel provided all that I expected. Was attending a conference and the hotel was very comfortable, convenient, clean and reasonably priced.
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 28일
Hi Michael,We're delighted to hear that our hotel met all your expectations during the conference. Comfort, convenience, cleanliness, and reasonable pricing are indeed our priorities. Thank you for your positive feedback, and we hope to welcome you back for future events or stays.

10/10 - 훌륭해요

Jessica L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff. Clean room. Fun pool. Delicious breakfast.
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 20일
Hi Jessica L,Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our friendly staff, clean rooms, enjoyable pool, and delicious breakfast. Your feedback is greatly appreciated, and we look forward to providing you with another memorable stay in the future!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Expect small rooms.
This was a clean, comfortable hotel with small rooms. The breakfast was good.
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 14일
Dear Guest,Many thanks for your positive review! We're glad to hear that you found our hotel clean and comfortable. It's great to know that you enjoyed the breakfast as well. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future.

10/10 - 훌륭해요

Cassandra

2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 6일
Hi Cassandra,Thank you for your outstanding rating! We are delighted to have exceeded your expectations and provided you with a memorable experience. We look forward to welcoming you back in the future for more exceptional moments.

8/10 - 좋아요

Treva D.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ice machine did not work.
2023년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 30일
Hi Treva D.,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this rating and comment. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Lee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 30일
Hi Lee,Thank you for your kind words! We are thrilled to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with more excellent service in the future.

10/10 - 훌륭해요

Karen

2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 28일
Hi Karen,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 - 좋아요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointed that the ice machine was broken. Bathroom tiny and hardly any room around the sink. Other than that everything was great. Great service, everything was very clean. Pillows were just right. Would definitely stay there again. Lobby looked really nice. Was quite happy with my stay there and I slept great.
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 23일
Hi Cindy,Thank you for your feedback. We apologize for the inconvenience caused by the broken ice machine and the small size of the bathroom. However, we're glad to hear that overall, you had a great experience with excellent service, cleanliness, comfortable pillows, and a good night's sleep. We appreciate your kind words about our lobby and are thrilled to know that you would choose to stay with us again. We value your business and look forward to welcoming you back for another enjoyable stay in the future.

8/10 - 좋아요

Deltha

Ok. Nice large room. Ok not breakfast included.
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 22일
Hi Deltha,Thank you for your feedback on our nice, large rooms. We appreciate your comment regarding breakfast, and we'll take it into consideration for future enhancements. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Adesuwa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love all. Very clean
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 15일
Hi Adesuwa,Delighted to hear that you loved your stay with us and found our property to be very clean. We strive to provide our guests with a comfortable and enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back soon!

4/10 - 별로예요

Thomas

2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 29일
Hi Thomas,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

6/10 - 괜찮아요

Karla

출장 여행, 가족 여행
The continental breakfast was sad.
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 10일
Hi Karla,We appreciate your review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. Your concern regarding the breakfast has been noted and forwarded to our team for improvement. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family stay
Great freindly staff, accommodation was made with no questions asked. I accidentally booked a single bed and needed two. I asked the receptionist and without hesitation she chabged my room. Good breakfast, great stay overall.
2023년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 2일
Hi Wendy,Thank you for your positive feedback! We're delighted to hear that our staff was friendly and accommodating during your stay. We're glad that we were able to fulfil your request for a two-bedroom without any issues. We're also thrilled that you enjoyed our breakfast and had a great overall stay. We look forward to welcoming you back soon for another fantastic stay.

10/10 - 훌륭해요

Bianca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 2일
Hi Bianca,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. We strive to provide exceptional service to all our guests, and we're delighted that we met your expectations. We look forward to welcoming you back soon for another fantastic stay.

4/10 - 별로예요

Marjorie

별로예요: 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 2일
Hi Marjorie,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!

8/10 - 좋아요

JAMES V

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The person manning the desk was really nice. The pool was ice cold and since it was in the 20's outside getting a motel with an indoor pool was wasted.
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 14일
Hi Jame V,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this rating and comment. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Keli

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 2일
Hi Keli,Thank you for taking the time to leave us a 5 rating! We are thrilled to hear that you had a positive experience with our team and that we were able to meet your expectations. We take pride in delivering exceptional service and it's always great to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we will continue to work hard to provide you with the best possible experience. Thank you again for your support, and we look forward to serving you in the future.

10/10 - 훌륭해요

Patty

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was very nice, employee's were very friendly. Breakfast was good. Will stay again. The pool was ice cold. Couldn't even swim it was that cold.
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 7일
Hi Patty,It is great to hear that we were able to meet your expectations of service and hospitality! We regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.