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홀리데이 인 익스프레스 그리녹, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 익스프레스 그리녹, IHG 호텔
Main Steet, Cartsburn, Greenock, Scotland

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 441개 이용 후기 중 183개" "
평점 8 - 좋아요. 441개 이용 후기 중 168개" "
평점 6 - 괜찮아요. 441개 이용 후기 중 50개" "
평점 4 - 별로예요. 441개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 441개 이용 후기 중 16개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

dayoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice hotel
I liked the hotel because it was clean and pretty comfortable but I think the sofa bed wasn’t that comfortable. But I still liked the breakfast. overall,I liked the hotel.
2018년 8월에 1박 숙박함
답변 제공: GRM 님, 2018년 9월 4일
Thank you.

8/10 - 좋아요

Andrew

2022년 5월에 1박 숙박함
답변 제공: George 님, 2022년 5월 24일
Thank you for taking the time to leave a review and for the positive feedback

10/10 - 훌륭해요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable, excellent breakfast and pleasant staff. Perfect for an overnight stop.
2022년 5월에 1박 숙박함
답변 제공: George 님, 2022년 5월 23일
Thank you for leaving a review

8/10 - 좋아요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: George 님, 2022년 5월 10일
Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the high score

10/10 - 훌륭해요

DENNIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Value for Money……
A quick trip to Scotland for the Bank holiday.. We were not disappointed.. Very Friendly and knowledgeable staff who pointed us to a friendly Indian restaurant which was amazing.. Ideal as a base for your visit.. Clean and with breakfast included great value for money. Room was clean and tidy with a very comfortable bed so all in all a very happy stay.. definitely stay again..
2022년 4월에 2박 숙박함
답변 제공: George 님, 2022년 5월 3일
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. I am glad that you enjoyed your stay and we hope to see you again in the near future

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
No frills hotel with fab service.
The rooms were clean but could have been doing with a bit of an update. The bathroom was nice. The bed was comfortable. What really lifted the rating was the attitude of the staff who couldn't do enough for you. Especially the female member of staff on reception.
2022년 4월에 1박 숙박함
답변 제공: George 님, 2022년 4월 3일
Hello, thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the positive review and the kind words I will pass these along

10/10 - 훌륭해요

Jarrod

2022년 3월에 1박 숙박함
답변 제공: George 님, 2022년 3월 22일
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback I will pass this on

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: George 님, 2022년 1월 12일
Thank you for taking the time to leave a review we are glad that you enjoyed your stay

6/10 - 괜찮아요

Derek

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great staff, poor room standard
The hotel is in a real need for a complete refurbishment. We had booked two rooms and on checking in and visiting the assigned rooms, we had change both due to dangerous cracked tiles in the bathroom and a stench of standing water. The staff arranged this very quickly for us and although the second set of rooms were still of pretty shoddy quality, we decided to stay as no other rooms were available in the hotel or nearby hotels. The staff are excellent, very friendly and willing to help which made the visit more bearable but sadly, the quality of accommodation lets the hotel down
2021년 12월에 4박 숙박함
답변 제공: George 님, 2022년 1월 12일
Hello Thank you for taking the time to leave a review, we apologise that the rooms had issues with the tiles we will follow this up with the maintenance team

8/10 - 좋아요

Peter

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakaway
Friendly staff comfortable room would stay there again
2021년 12월에 3박 숙박함
답변 제공: George 님, 2021년 12월 23일
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the positive feedback

8/10 - 좋아요

Robert

2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Daniel

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: George 님, 2021년 12월 13일
Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback

6/10 - 괜찮아요

L

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
The room was clean but the hot water tap in the bathroom had to be turned all the way open to get water from it, the breakfast was good apart from the stale hard bacon.
2021년 12월에 1박 숙박함
답변 제공: George 님, 2021년 12월 13일
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible I will follow up the issue with the kitchen and the housekeeping departments

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to town centre.
2021년 12월에 4박 숙박함
답변 제공: George 님, 2021년 12월 13일
Hello Thank you for taking the time to leave a review as we use these to make sure we are delivering the best service possible

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: George 님, 2021년 12월 9일
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice garden
Very quiet and comfortable! Garden is well managed, squrriels are having their habitus safe and sound! Seeing them playing in the garden makes our stay cheerful.
2021년 11월에 4박 숙박함
답변 제공: George 님, 2021년 11월 28일
Hello. thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the positive feedback I will pass this on

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, easy access to the town centre and other amenities.
2021년 11월에 1박 숙박함
답변 제공: George 님, 2021년 11월 23일
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Thank you for the kind words and we are glad that you enjoyed your stay

2/10 - 너무 별로예요

Mr Muhammad Ammar 님, dudley

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleaning and condition of hotel was not decent. Staff affection was not up to Mark.
2021년 10월에 1박 숙박함
답변 제공: George 님, 2021년 11월 19일
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. I am sorry to hear that we did not meet your expectations and I will follow this up

10/10 - 훌륭해요

VICTOR

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent value for money. Rooms were very clean and bed comfortable. A bag of clean towels and toilet rolls and tea/coffee etc was provided daily. Breakfast was fresh, plentiful and regularly replenished as needed.. Staff were friendly and helpful.
2021년 10월에 3박 숙박함
답변 제공: George 님, 2021년 10월 28일
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback

8/10 - 좋아요

Suzanne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
First impression stairwell was a bit scruffy & bathroom had cracked tiles but room was very clean and spacious and had good amenities. Lovely furniture in room. Staff very welcoming and helpful. Good variety at breakfast. Quiet area. Easy walk into Greenock.
2021년 10월에 1박 숙박함
답변 제공: George 님, 2021년 10월 7일
Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. Also thank you for the positive feedback

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay.
All good.Would stay again.Room was as expected,breakfast was good and staff were pleasant.No problems at all.
2021년 9월에 2박 숙박함
답변 제공: George 님, 2021년 9월 29일
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Why is it necessary to comment on every aspect of our stay? We were only there for 2 nights, we were very happy with everything, the staff were lovely. Just feeling annoyed now to be filling another survey, after filling o e in just after we arrived. If it was just one smiley face , that would be fine, but to be pestered for a review, and then having to click through several responses feels like a bit over the top.
2021년 9월에 2박 숙박함
답변 제공: George 님, 2021년 9월 25일
Hello Thank you for the positive feedback

10/10 - 훌륭해요

Jawed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and caring staff, breakfast was great!
2021년 9월에 1박 숙박함
답변 제공: George 님, 2021년 9월 23일
Hello Thank you for taking the time to leave a review and thank you for the positive feedback

10/10 - 훌륭해요

Colin

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfy with great staff. The building interior is a little dated
2021년 9월에 1박 숙박함
답변 제공: George 님, 2021년 9월 22일
Thank you for taking the time to leave a review and also thank you for the positive feedback

8/10 - 좋아요

Angela

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: George 님, 2021년 9월 22일
Thank you for taking the time to leave a review

4/10 - 별로예요

Brian

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
pathetic stay , very poor standards
lovely basic room , bed comfortable , a very rusty litter bin with not even a bin liner , when I cam back to my room at night , ready for my bed , my room had not been cleaned , no clean towels or more toilet roll , tea , coffee , clean cups etc , when I went down to reception the receptionists said , was there not a letter on you bed stating we would only clean your room etc , if I asked for it ??? there was NO letter on my bed , she then said oh ! but did the person who booked you in inform you about this , I said no mention what so ever , , I was given a tray of tea , coffee etc , and took in a plastic bag etc which was lying in the lobby outside my room , very disappointing , also breakfast very poor indeed , no orange juice , when I asked , was there any orange juice please , the waiting staff said , oh trouble with getting supplies delivered ? but there are supermarkets right close by , one in fact ( Morrisons ) just across the road from your hotel / then I thought I would have rice crispies , none ! so again I politely asked if there was any , they again said , problem with supplies , then I went up to have a fry up , no fried eggs , no poached eggs you could order , no mushrooms , no black pudding , only overcooked ( like rubber ) scrambled egg , bacon , sausage and beans , which were not hot , very poor service , I and the folk at my table had to keep asking politely , could they please clear our table to give us a bit room , also only small apples which did not lo
2021년 9월에 2박 숙박함
답변 제공: George 님, 2021년 9월 22일
Hello firstly let me apologise regarding the issue with the housekeeping and that you weren't informed correctly at check in regarding our greener stay policy. In relation to the breakfast issues we go by IHG standards that consist of scrambled egg, bacon, sausages and beans as the hot items that we offer and for the cereal it is cornflakes, special k, coco pops Weetabix and granola. With the orange juice issue our supplier had issues for at least the last 4 weeks and we can only use nominated suppliers for were we get items from. I hope this clears up the issues that you have

6/10 - 괜찮아요

Raymond

연인과의 여행
좋아요: 청결 상태
Some basic things were missing such as a toilet brush or glasses in the bathroom.But the bedroom was spacious and comfortable.
2021년 9월에 1박 숙박함
답변 제공: George 님, 2021년 9월 22일
Hello Raymond We dont put toilet brushes into the bathroom as the are unhygienic and due to the ongoing pandemic we aren't putting in the cups

8/10 - 좋아요

Sandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Hotel was very clean and the room was spacious. Hotel staff were lovely and the breakfast was great
2021년 9월에 2박 숙박함
답변 제공: George 님, 2021년 9월 14일
Thank you for the positive feedback we are glad you enjoyed your stay

6/10 - 괜찮아요

Gudrun

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a bit noisy and hot other than that staff was super nice
2021년 9월에 1박 숙박함
답변 제공: George 님, 2021년 9월 11일
Thank you for taking the time to leave a review

10/10 - 훌륭해요

Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend break
The staff were friendly, helpful, room was clean and tidy with all we required
2021년 9월에 2박 숙박함
답변 제공: George 님, 2021년 9월 6일
Thank you for taking the time to leave a review and thank you for the positive feedback

4/10 - 별로예요

andrew

출장 여행
별로예요: 숙박 시설 상태 및 시설
Bathroom was terrible
2021년 9월에 1박 숙박함
답변 제공: George 님, 2021년 9월 5일
Hello thank you for taking the time to leave a review, we will look onto the bathroom issue and we hope that it wont put you off returning to the hotel

2/10 - 너무 별로예요

Venkata

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a ood experience
Very ordinary feel but mostly disappointed because of wobbly tiling in the bathroom and not so clean room.
2021년 8월에 1박 숙박함
답변 제공: George 님, 2021년 9월 3일
We are sorry to hear that you didn't enjoy your stay and we hope that this wont put you off returning to the hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent As Always
Clean, comfortable, well situated,Holiday Inn is consistently good around the country. You know exactly what you are getting
2021년 8월에 1박 숙박함
답변 제공: George 님, 2021년 9월 3일
Hello Thank you for the kind words

10/10 - 훌륭해요

Sharon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: George 님, 2021년 9월 16일
Hello Thank you for leaving a review and thank you for the high score

6/10 - 괜찮아요

Jacqui

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Disappointed with room condition
Disappointing stay. Had several problems with the room which should of really been checked, eventually the room was changed and 2nd room was ok but as it was at the back of the hotel it was very noisy at 7am. The manager was suppoed to of spoken to us but never showed up. After spending a week touring around Scotland and staying in small hotels we were disappointed with a large chain of hotels to have rooms in such poor condition. Will not stay again
2021년 8월에 1박 숙박함
답변 제공: George 님, 2021년 9월 3일
We are sorry to hear about your experience

10/10 - 훌륭해요

Christopher

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was quite but close to other amenities nearby, it was modern and clean - the breakfast was excellent and having an electric charger onsite was very handy for us.
2021년 8월에 2박 숙박함
답변 제공: George 님, 2021년 9월 3일
Thank you for taking the time to leave a review and thank you for the kind words

8/10 - 좋아요

Si

2021년 8월에 2박 숙박함

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Weekend getaway
Arrived at the hotel at nearly 2 in the morning after driving up after work on the Friday absolutely worn out desperate to get to bed , our room was right above a single storey roof with a ventilation system running all night which was really noisy. It did get turned off Saturday and Sunday so it obviously didn’t need to be on but other than this I can’t fault the hotel everybody was polite and courteous the room was basic but clean and warm, bed was ok but the pillows wasn’t to our liking. Breakfast was lovely really set us up for the day overall we enjoyed our stay just could of done without the ventilation system running all night unnecessarily.
2021년 8월에 3박 숙박함
답변 제공: George 님, 2021년 9월 3일
Thank you for the kind words we are glad that you enjoyed your stay

10/10 - 훌륭해요

Grace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very helpful staff. Excellent breakfast
2021년 8월에 1박 숙박함
답변 제공: George 님, 2021년 8월 22일
Thank you for your feedback

10/10 - 훌륭해요

Moreno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and very clean
2021년 8월에 1박 숙박함
답변 제공: George 님, 2021년 8월 22일
Thank you for your feedback

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The staff are friendly and helpful, which after a long drive was greatly received! Unfortunately the hotel room and bathroom was not that clean, the shower area had lots of build up of dirt and grime and the toilet leaked constantly on the floor, so we had to put towels down. The breakfast was lovely, lots of choice and with the option to take away. I recommend you take your own pillows, unless you like thin hard pillows!! For the price to be fair, I shouldn’t really complain but I just wish the bathroom had been cleaner.
2021년 8월에 4박 숙박함
답변 제공: George 님, 2021년 8월 15일
Hello, thank you for taking the time to leave a review as we use these to make sure we are providing the best service possible. I will follow up with the housekeeping team regarding the issues with the bathroom

8/10 - 좋아요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 3박 숙박함
답변 제공: George 님, 2021년 9월 16일
Thank you for taking the time to leave a review

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Greenock stopover
The hotel was clean and tidy. The staff were friendly and helpful. The room was bigger than expected. The only down side was the mattress, woke with neck and back pain. Apart from the that couldn’t fault the hotel at all.
2021년 8월에 1박 숙박함
답변 제공: George 님, 2021년 8월 11일
Thank you for leaving a review

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
was good for the price and stafe friendly.Breakfast good .all in all good hotel.
2021년 8월에 2박 숙박함
답변 제공: George 님, 2021년 8월 6일
Thank you for the review

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for money, reasonably clean. Staff are all accomodating. Location is easy access to everything.
2021년 7월에 3박 숙박함
답변 제공: George 님, 2021년 8월 5일
Hello Thank you for taking the time to leave a review as we use these to make sure that we are delivering the best service possible. I am glad to hear that you enjoyed your stay and we hope to see you back again soon

4/10 - 별로예요

Oliver James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
Wrong room given, Holiday Inn said they had no rooms I paid for left, so was given an inferior room as that’s all they had left, stated Hotels.com was at fault and I would need to go to them to deal with, with Hotels.com saying Holiday Inn are at fault and I would need to deal with them. No alternatives available in the area so I had no choice but the stay. Room was dirty, bathroom was not cleaned and the floor was wet. The breakfast was the only good part of the stay
2021년 7월에 1박 숙박함
답변 제공: George 님, 2021년 7월 28일
Hello Mr Good, As it was explained to you at the time when hotels.com made the booking they booked you a standard room and not a double room although you requested it on their web page, at the time you booked the room we didn't have any doubles available and that was why you were allocated a twin. In relation to the cleanliness of the room if you had brought this to our attention we would have sorted this for you

10/10 - 훌륭해요

Zoe

2021년 7월에 1박 숙박함
답변 제공: George 님, 2021년 7월 22일
Thank you for this review

8/10 - 좋아요

Alisha

좋아요: 청결 상태, 직원 및 서비스
2021년 7월에 1박 숙박함
답변 제공: George 님, 2021년 7월 11일
Hello Thank you for takin the time to leave a review and thank you for the high score

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Well done to the staff who work tirelessly to keep guests safe. Great job!
2021년 7월에 1박 숙박함
답변 제공: George 님, 2021년 7월 5일
Thank you for your kind words I will pass this onto the rest of the team