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메인스테이 스위트 그린스버러 여행 후기

2.5 out of 5
메인스테이 스위트 그린스버러
7623 Thorndike Rd, Greensboro, NC

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 407개" "
평점 8 - 좋아요. 1006개 이용 후기 중 325개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 151개" "
평점 4 - 별로예요. 1006개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 51개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Yeongho

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 좋아요
조용하고 , 잘지내다 왔습니다!
2020년 2월에 27박 숙박함

8/10 - 좋아요

bomoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주변에 별다른 편의시설을 없었지만 주방도 있고 편안히 하루를 쉴 수 있었습니다

6/10 - 괜찮아요

Frederick

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No breakfast. Room was missing facial tissues, pen and paper, bathroom cups.
2024년 4월에 1박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2024년 4월 19일
Frederick, on behalf of our entire team I would like to apologize for the issues you had during your stay with us. We try our best to provide outstanding service every single day. Thank you for your patience and feedback.

10/10 - 훌륭해요

Jeremy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean & Quiet!
2024년 4월에 2박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2024년 4월 17일
Jeremy, thank you for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay.

2/10 - 너무 별로예요

Mohammed Ali

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They charge premium rates during furniture market property not clean musty they should charge their regular daily rates ripping consumers Shall not stay here again Expedia should not promote this property in their web sites
2024년 4월에 6박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2024년 4월 17일
Mohammed, I am sorry to hear that your experience here was not up to standards. I do appreciate your feedback, it is very valuable to us.

2/10 - 너무 별로예요

Sara

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has not been maintained very well. My window sheers were dirty. Although the dirt might be mold. My coffee maker didn't work. There. Was a "live" wire in the hairdryer. It did not feel safe.
2024년 4월에 5박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2024년 4월 17일
Sara, thank you for taking the time to leave us a review. On behalf of our entire team I apologize that your experience with us was not up to standard. We appreciate your feedback and will use it to grow moving forward.

8/10 - 좋아요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2024년 3월 26일
Thank you for your review. Your input is greatly valued and helps us to grow. We are so glad to hear you enjoyed your stay. Please come see us again next time!

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome stay!
2024년 2월에 1박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2024년 2월 19일
Thank you for leaving us a review. We greatly appreciate your input and are so glad to hear you enjoyed your stay!

6/10 - 괜찮아요

Ben

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Here's my story: I arrive, the hostess couldn't find my booking. They said that I was booked a month out, and not the day I was there. I'm willing to grant and say that it may have been my fault, but she got the day switched for me at no charge. Awesome! Off to a good start. After an elevator ride which reeked of weed... I got to my room, the bed wasn't made, and there were alcohol empties in the trash. After a trip to the front desk again, the hostess got me another room. After another ride in the same elevator that now smelled somehow even worse of weed...The next room was nice, save for the fact some of the bathroom floor tiles were coming up. Construction was happening inside and all around the building. That can't be helped when needed, but just explaining for my star ratings. The next hostess was kind and awesome. She even extended our checkout so my son could come back and shower after his wrestling meet (anything to avoid ring worm) before traveling back home hours away. The experience itself wasn't awesome overall, but the front staff is accommodating and worth their weight in gold. The front staff would be the only reason I would want to re-book this hotel.
2024년 2월에 1박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2024년 2월 15일
On behalf of our entire team I would like to apologize for the issues you ran into during your stay. We greatly appreciate your honest input, it helps us to grow. Consider staying with us next time you are in town. We would love an opportunity to make this up to you!

4/10 - 별로예요

THOMAS

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bummer
This hotel is tired...and it shows. And just because it has the word Suites in it's name doesn't mean your going to find luxury accommodations.
2024년 1월에 1박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2024년 1월 23일
Thomas, thank you for taking the time to leave us a review. Your input helps us to grow. On behalf of our team I want to apologize that we did not meet your expectations. We are currently under a renovation and will soon have a brand new hotel. Come back and see us again down the road, we would love an opportunity to make this up to you!

10/10 - 훌륭해요

Sedena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2024년 2월 19일
Thank you for leaving us a review. We are so glad to hear you enjoyed your stay!

8/10 - 좋아요

Sedena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing that I can honestly say I didn't like this hotel is the best I super love this place it is very clean and quiet the staff the gm. And the manger are super sweet and kind honest and respectful always got a smile on they face they have very nice rooms no bugs or anything it has everything you need to cook with and if it's not in your room they will get you what you need with no problem please please if you looking for a nice safe place to go this is the place I promise you will love it there it's my home away from home every time you will get your money worth i promise thank you main stay see you guys soon ❤️❤️🙂🙂🙂🙂
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sedena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This not the first time I stayed here but I love all the staffs that I met in person they so sweet and polite have smiles on they face and if there is something wrong they will do they best to make it right this place is home away from home
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful overnight stay
Great location. Clean and comfy! Super close to restaurants. Great area!
2023년 12월에 1박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2023년 12월 18일
Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay. Come back and see us again next time!

10/10 - 훌륭해요

Heidi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room had a little kitchen area for an extended stay. Bed was comfy and parking was easy. I would definitely stay here again.
2023년 11월에 1박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2023년 11월 14일
Thank you for taking the time to leave us a review. We are so please to read that you enjoyed your stay. Come back and see us next time you are in town!

6/10 - 괜찮아요

Lana

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2023년 11월 14일
Thank you for taking the time to leave us a review. Your input helps us grow and is greatly appreciated.

6/10 - 괜찮아요

Elizabeth

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Okay stay, not going back
The room itself was okay clean, but the carpet in the halls is disgusting and stained. My bathroom didn't have a shower curtain but the staff was quick to get one up. The coffee maker didn't work, but again he was quick to bring up a new one. Be prepared that there is no room cleaning/service while you stay so don't expect them to change out your towels or empty your trash. Several times it looked as if the guests just set their trash/ towels by the elevator to be picked up. Some of the staff were friendly while others were not. Sorry, would not stay again.
2023년 10월에 3박 숙박함
답변 제공: Bailey Alley (General Manager) 님, 2023년 10월 17일
Elizabeth, thank you for taking the time to leave us a review. Your input helps us to grow. I apologize on behalf of our entire team for not providing the highest level of service for you. The hotel is currently undergoing a long awaited renovation. This will see the property fitted with brand new everything! Customer service is paramount here and the issues that you had with our staff has been noted and addressed. We would love to have you back sometime in the future.

6/10 - 괜찮아요

Wendy

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
On my reservation it said I would get a queen size bed and I had a full size bed
2023년 10월에 1박 숙박함
답변 제공: Bailey Alley 님, 2023년 10월 16일
Thank you for taking the time to leave us a review. On behalf of the MainStay team, I apologize we were unable to meet expectations regarding the bed size. I do hope you will consider us again next time you are in the area!- Bailey Alley (General Manager)

2/10 - 너무 별로예요

Robert

2023년 9월에 3박 숙박함
답변 제공: Bailey Alley 님, 2023년 10월 2일
Thank you for taking the time to write a review. Your input helps us to grow and is greatly appreciated. On behalf of our team I apologize we were not able to meet your expectations. We are currently being fully renovated. I do hope you will consider us next time you are in the area.

8/10 - 좋아요

joseph

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, the room was good. The property is good, but the couch they have in my room was very disgusting, dirty and old.
2023년 8월에 4박 숙박함
답변 제공: Bailey Alley 님, 2023년 10월 2일
Thank you for taking the time to write us a review. Your input helps us to grow and is greatly appreciated. We do apologize for the condition of the couch. Our property is currently under full renovation! Please consider coming back and seeing us.

8/10 - 좋아요

Randi

좋아요: 청결 상태, 직원 및 서비스
Room was a suite. Ok
2023년 8월에 1박 숙박함
답변 제공: Bailey Alley 님, 2023년 10월 2일
Thank you for taking the time to write a review. Your input helps us to grow and is greatly appreciated. We are currently under a full renovation. Come back and see us when we have a brand new hotel!

2/10 - 너무 별로예요

William

별로예요: 직원 및 서비스
canceled my reservation, no notice
2023년 7월에 4박 숙박함
답변 제공: Charlie 님, 2023년 7월 30일
We're sorry to hear that you experienced this issue. Please be assured we're taking the necessary steps to fix this and prevent it from recurring in the future.

8/10 - 좋아요

Zaida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The checking in was good. The front desk staff was very friendly. The room itself was just ok. The soda bed was all stained and not comfortable at all. We had to put a bed sheet around the cushion in order to use it as the headboard. The chairs with the dining table were also stained so we really did not sit much.
2023년 7월에 1박 숙박함
답변 제공: Charlie 님, 2023년 7월 21일
Hello Zaida, we're pleased to hear your interaction with staff was pleasant. We are certainly disappointed to hear that we didn't quite meet the mark, but going forward we will ensure this does not repeat itself.

6/10 - 괜찮아요

Kathy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff behind the desk were very polite and easy to work with. Other than that, the experience was not very positive. It is a non-smoking facility but there was always odor from cigarettes and marijuana. The bathroom floor had 2 tiles that kept coming off. The carpet was not clean and the room smelled. I will not be staying at this hotel in any future visits to Greensboro.
2023년 7월에 2박 숙박함
답변 제공: Charlie 님, 2023년 7월 21일
Thank your for taking the time to leave a review. We're sorry to hear that you had a bad experience. Your feedback is vital to us, and we'll use is to elevate our offering. Thank you for being a guest and for bringing this to our attention.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Charlie 님, 2023년 7월 12일
Hello Michael, thank you for taking the time to provide a rating! We're so happy to see that you had a 5 star experience at The MainStay suites!

6/10 - 괜찮아요

Dung

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
WIFI is terrible
2023년 6월에 10박 숙박함
답변 제공: Charlie 님, 2023년 7월 3일
Thank you for making us aware of this. Your feedback helps us to make changes for the better.

2/10 - 너무 별로예요

Christine

2023년 6월에 2박 숙박함
답변 제공: Charlie 님, 2023년 7월 21일
Hi Christine, we apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
I didn't like the spots on the sofa bed,chairs and hallway carpet. I liked the staff and everything else in the room. Bed was comfortable, very cle an linen and towels.
2023년 6월에 5박 숙박함
답변 제공: Charlie 님, 2023년 6월 30일
Thank you so much for taking the time to provide feedback. Renovations will be here soon and all of those will be replaced. We hope to have the chance to have you stay here again!

6/10 - 괜찮아요

Willie

연인과의 여행
좋아요: 직원 및 서비스
Great location right off the highway, decent amount of restaurants within 10 minutes of hotel
2023년 6월에 2박 숙박함
답변 제공: Charlie 님, 2023년 6월 27일
Hi Willie, thanks so much for taking the time to provide us your feedback!

10/10 - 훌륭해요

Alec

2023년 6월에 1박 숙박함
답변 제공: Charlie 님, 2023년 7월 19일
Thank you for staying with us and taking the time to provide a rating!

2/10 - 너무 별로예요

Jesse

Just not a safe place
2023년 6월에 3박 숙박함
답변 제공: Charlie 님, 2023년 6월 21일
We're sorry to hear of your less than satisfactory experience with The Mainstay Suites Hotel. We value our guests opinions and would like to thank you for bringing this to our attention.

4/10 - 별로예요

John

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel in disparate need of attention
Power was out when we checked in so cleaning was ok. Power came back on within 30 minutes of checkin. Hotel was not well maintained, broken light fixture in bathroom, main kitchen light burned out, told front desk, still not fixed when checked out. Hallways and stairs were dirty, did not see anyone vaccuum during the entire stay. Outside trash receptacles were overflowing when we arrived and were when we left. Stayed 3 days, would not recommend.
2023년 6월에 2박 숙박함
답변 제공: Charlie 님, 2023년 6월 21일
Thank you for taking the time to provide us your feedback. Your satisfaction is invaluable to us. We are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself.

10/10 - 훌륭해요

Katharine 님, GLENVILLE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Charlie 님, 2023년 6월 21일
Thank you so much for your positive rating for your recent visit to Mainstay Suites Hotel in Greensboro!

4/10 - 별로예요

Justin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 7박 숙박함
답변 제공: Charlie 님, 2023년 6월 18일
Hi Justin, I see you left a 2 star review but no details about your experience with us. I would love to hear more about how we can serve you better!

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Charlie 님, 2023년 6월 8일
We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business.

10/10 - 훌륭해요

Hemed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service was good
2023년 5월에 3박 숙박함
답변 제공: Charlie 님, 2023년 5월 29일
We're really grateful and appreciate you taking the time to share your rating with us!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The front desk, Sierra was amazing!! Friendly helpful and very professional.
2023년 5월에 2박 숙박함
답변 제공: Charlie 님, 2023년 5월 10일
Thank you so much for taking the time to leave us a review! We are really glad to hear of your positive interactions with Sierra.

6/10 - 괜찮아요

Joe

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was fantastic! The property is in need of a major renovation. Carpets are dirty, the appliances are old. And the beds need to be replaced.
2023년 4월에 6박 숙박함
답변 제공: Charlie 님, 2023년 4월 26일
Thank you so much for taking the time to leave us feedback. I'm happy to announce renovations are on the way!

10/10 - 훌륭해요

andrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice the price was a little on the high side and not enough channels on the tv
2023년 4월에 7박 숙박함
답변 제공: Charlie 님, 2023년 4월 26일
Thanks so much for sharing your experience with us. Your feedback allows us to do better.

10/10 - 훌륭해요

Katryse

2023년 4월에 1박 숙박함
답변 제공: Charlie 님, 2023년 4월 20일
Thanks much for the 10/10 review!

10/10 - 훌륭해요

Jack

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and cordial front desk staff. Very clean room, larger than I expected. Comfortable bed. Great deal for the price
2023년 4월에 1박 숙박함
답변 제공: Charlie 님, 2023년 4월 13일
We really appreciate the 5 star rating! Thank you for taking the time to leave us your feedback.

10/10 - 훌륭해요

Tania

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet property. Staff are extremely friendly, and gym access is 24/7. The kitchenette in the room is also very clean and convenient. I give them 5 stars. Definitely recommending this place!
2023년 4월에 2박 숙박함
답변 제공: Charlie 님, 2023년 4월 12일
We're really grateful and appreciate you taking the time to share your rating with us!

8/10 - 좋아요

Dameon

좋아요: 청결 상태, 직원 및 서비스
Hotel was dated but it met my needs.
2023년 4월에 4박 숙박함
답변 제공: Charlie 님, 2023년 4월 12일
Thank you so much for your review! We do have renovations coming soon, we hope to have your business again!

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Charlie 님, 2023년 3월 28일
Thank you so much for taking the time to leave us a review.

8/10 - 좋아요

Annmarie 님, Chatham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find and close to everthing.
2023년 3월에 1박 숙박함
답변 제공: Charlie 님, 2023년 3월 27일
Thank you so much for taking the time to leave us a review.

10/10 - 훌륭해요

Ricky

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Nice place. Quiet and clean with good parking and a friendly staff.
2023년 3월에 1박 숙박함
답변 제공: Charlie 님, 2023년 3월 27일
We're really grateful and appreciate you taking the time to share your rating with us.

4/10 - 별로예요

Carrie

2023년 3월에 1박 숙박함
답변 제공: Charlie 님, 2023년 4월 13일
Thank you for your review, please let us know if there's anything we can do to improve our offering.

10/10 - 훌륭해요

Nestor D Moreno

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Any restaurants close to the hotel
2023년 3월에 1박 숙박함
답변 제공: Charlie 님, 2023년 3월 21일
Thank you!

6/10 - 괜찮아요

Carrie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room bathroom was filthy. Layers of dust and rust on fixtures, dirty floors, doors. Closet broken, stained couch. Next morning, key wouldn’t work and they just asked for room number and made a new key. Didn’t ask for name or ID. Felt unsafe because the person behind me saw me and heard room number. Side entrance door did not work. Definitely needs a major cleaning in the rooms.
2023년 3월에 1박 숙박함
답변 제공: Charlie 님, 2023년 3월 20일
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really do appreciate you bringing this issue to our attention. We are looking into these issues and hope to resolve it promptly and accurately.

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Inexpensive, safe, quiet - interior hallways - no external road/guest noise. Had no continental breakfast - just coffee - neighborhood very safe.
2023년 3월에 2박 숙박함
답변 제공: Charlie 님, 2023년 3월 15일
Thank you so much for taking the time to leave us feedback, we hope to have you stay with us again.