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로열 인 여행 후기

2.5 out of 5
로열 인
1233 S. Broadway, Sulphur Springs, TX

이용 후기

5.0
평점 10 - 훌륭해요. 22개 이용 후기 중 5개" "
평점 8 - 좋아요. 22개 이용 후기 중 2개" "
평점 6 - 괜찮아요. 22개 이용 후기 중 1개" "
평점 4 - 별로예요. 22개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 22개 이용 후기 중 10개" "

4.2/10

청결 상태

6.2/10

직원 및 서비스

4.0/10

편의 시설/서비스

4.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Douglas

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds are amazing! Great price…. Would recommend.
2024년 2월에 1박 숙박함
답변 제공: BG 님, 2024년 2월 4일
Dear Guest,Thanks for staying with us and for appreciating stay with us by giving us a 5 out 5 rating. Sincerely,Hotel Manager

2/10 - 너무 별로예요

Gary

단체 여행
2023년 12월에 1박 숙박함
답변 제공: B 님, 2023년 12월 9일
You reserved single bed and you came to front desk and you asking double bed. Also You both are drunk a lot that’s why we refused.

4/10 - 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함

8/10 - 좋아요

Johnny

2023년 7월에 1박 숙박함

4/10 - 별로예요

Amanda

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 5박 숙박함
답변 제공: Management 님, 2023년 4월 15일
We give you new room 102 on 4/8 but you don’t like so leave same time time we give you refund don’t come again here we don’t like trash people like you. And you have five night reservations but you don’t have money that’s why you stay one night. After 6 days you put it a review so these six days did you forget to put it a review or now you jealous. Don’t come back now you are in black list.

2/10 - 너무 별로예요

Jose

2023년 3월에 1박 숙박함
답변 제공: Management 님, 2023년 4월 15일
Do not write it wrong review because you are not staying here your reservation is canceled. Your review is 100% fake like you.

2/10 - 너무 별로예요

Traci

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dump!!! Bed bugs is pretty much what I think these bites are. Do yourself a favor and don’t go here
2022년 8월에 1박 숙박함
답변 제공: Bob 님, 2022년 8월 5일
You have a 105 no smoking room you are lier because you steal the pillow with pillow case and 2 wash cloth and we charge that’s why you put it a wrong review. Again you are lier and We charge wrong review Amount.

2/10 - 너무 별로예요

Crystal

2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Rene

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Rene

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2022년 2월에 1박 숙박함

4/10 - 별로예요

David 님, Victorville

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly, and the room looked as it did in the photo. There was animal feces on most of the stairs and the on the upper walkway leading to the room. The shower and tub had rust and needed cleaning. The sofa had footprints on the seat and back cushions. The refrigerator did not provide ample cooling for leftovers. The door deadbolt lock didn't work, and light shinned through the large gaps around the door. I would not recommend staying at this hotel.
2021년 12월에 1박 숙박함

8/10 - 좋아요

Linford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Jacob

2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Victoria

가족 여행
Poor Customer Service/Money Blown!
It was Mother's Day Weekend, and I was surprising my daughter with a visit to Columbus, OH. I extended my stay by one day and booked a room for one day at Extended Stay America, Columbus Tuttle. Immediately after my booking, our plans changed. I immediately called Columbus Tuttle, canceling my reservation and informing them of my change. I was told they had it and would confirm via email and issue me a refund. To date, I've not received the refund, nor heard back from the hotel, even though I called more than once regarding this issue. I am doubly disappointed, for two reasons; (1) that's $80+ just blown out the window, and (2) when I shared this experience with Hotels.com, you guys did nothing to compensate.me or even try to work with me through the hotel to issue me a refund. In all the years I've been with Hotels.com, this has never been my experience. I am gravely disappointed with your customer service in this instance. Perhaps this review will cause someone to actually hear my complaint, and activate a response- like actually giving me a refund.
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty property. Comforter had burn holes in it. White sheets had yellow stains. Hair in bathtub. No shampoo or conditioner.
2021년 4월에 1박 숙박함
답변 제공: BB 님, 2021년 5월 4일
People can write review to anybody so review is very common who are you when you are staying give me your information because when you have a problem so why you are not coming to front desk. and one more thing you are dirty our property is nice and clean.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: kari 님, 2018년 5월 6일
THANK YOU.... We are going through Renovation Slowly.... Exterior renovation is Done ..and getting to upgrade rooms....

2/10 - 너무 별로예요

Julie 님, sheridan ark

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needed to have been cleaned and deodorized and light bulbs missing in lamps

4/10 - 별로예요

Sherrie 님, red oak , tx

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay somewhere else
rooms need updated badly, carpet very old and smelly, bathtub was so filthy we wouldn't even use it for a shower.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bedbugs
The hotel has seen better days. I don't know what happened to them but the place seem to be lost in time, which is okay. My ordeal started with their towels which were old and not clean. When I tried sleeping, I noticed the bed sheets were also not clean, I asked for fresh ones that I was given. My overall issue with the room was that it was crawling with bed bugs. I ended up spending the night in my car and got a refund the next day. Now I am afraid and praying I didn't pick any bug home.

2/10 - 너무 별로예요

Sarah 님, Fort Worth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty
This hotel was horrible. Dead bugs in the bathroom, soap left in the bathtub from a previous guest, dirty toilets, just to name a few. The lady that checked us in was very nice but the man in the evening, I believe he was owner or manager, argued with me about the price I paid for the room through Expedia. That is definitely not the way to keep a customer. The beds were comfortable and the sheets appeared and smelled clean. In the end, you get what you pay for and I would never recommend this hotel.
답변 제공: Jay 님, 2015년 7월 8일
Our Policy is Children under the age of 8 , stay free.... not 17 years old. another thing asking No Smoking Room and Smoke , and say " I smoke out side " ....................is not right . The REAL non smoking people Smell the difference Air and Give us bad name.... being not getting Non Smoking Room..