시즌별로 운영되는 야외 수영장, 09:00 ~ 22:00 오픈, 수영장 파라솔

컴포트 인 그린빌 - 헤이우드 몰 여행 후기

2.5 out of 5
컴포트 인 그린빌 - 헤이우드 몰
246 Congaree Road, Greenville, SC

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 411개" "
평점 8 - 좋아요. 1004개 이용 후기 중 312개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 132개" "
평점 4 - 별로예요. 1004개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 78개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice clean hotel right off of the interstate across the street from Haywood Mall. Many dining options are available in a close vicinity.
2024년 4월에 2박 숙박함
답변 제공: Staff at Comfort Inn Haywood Mall 님, 2024년 4월 19일
We are delighted that you enjoyed your stay! Thank you for your feedback and we will be sure to share this with the rest of the team! Hope to see you again!

10/10 - 훌륭해요

Joyce 님, Weymouth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk called to ask if we were settled and if the room was ok. So nice!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Dear Joyce,We are delighted that you decided to stay with us at Comfort Inn Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Scott,Thank you for staying with us at Comfort Inn Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is always a great experience
2024년 4월에 3박 숙박함
답변 제공: Staff at Comfort Inn Haywood Mall 님, 2024년 4월 13일
Thank you James! Our team at Comfort Inn Haywood Mall appreciates your kind review! Hope to see you again soon!

4/10 - 별로예요

Theresa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Dear Theresa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 - 훌륭해요

Leisbel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Leisbel,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - 훌륭해요

Crystal

2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Crystal,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 - 별로예요

Katharine

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was under construction during visit which was not made known to me beforehand. As soon as you walk into the lobby (where the Muzak pipes in Christmas music in April) you see wallpaper peeled off walls, baseboards/shoe moulding ripped off, construction debris littered the outside of the property. Smelled like marijuana by the elevators. Room was small, bed was hard, cheap rubber flooring in room. Staff supervising continental breakfast was rude, asked for more waffle batter and tried to argue with me that the waffle maker doesn’t use butter. Even translated into Spanish and she still had an attitude and got someone else to refill it. No feminine hygiene products available on site. “Lemon-infused water” in the vestibule didn’t have lemon in it. Spend the extra money and go somewhere else.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Katharine,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Pushpa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was too much noise from the adjacent room even during sleep hours and we reported to the front desk. Nothing happened.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Pushpa, We apologize for any inconvenience you experienced during your stay. We always strive to address guest concerns promptly. Your feedback will be shared with the team for improvement. If you have any further details to share, please contact our management directly for further assistance.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always professional
2024년 4월에 2박 숙박함
답변 제공: Staff at Comfort Inn Haywood Mall 님, 2024년 4월 3일
Thank you for your review! We will be sure to share this with everyone on staff. Have a wonderful rest of your day and see you next time!

8/10 - 좋아요

Elvera

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Elvera,Thank you for staying with us at Comfort Inn Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Leisa 님, Coral springs

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safw
2024년 3월에 1박 숙박함
답변 제공: Staff at Comfort Inn Haywood Mall 님, 2024년 3월 22일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay and hope to see you again!

2/10 - 너무 별로예요

EDDRICK

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello EDDRICK, Thank you for sharing your feedback with us. We appreciate your insights and will use them to improve our services for future guests. We encourage you to reach out to our management team directly to discuss your concerns further.

8/10 - 좋아요

Mark

Property under remodel
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Mark, We apologize for any inconvenience caused by our renovation. Your feedback is valuable as we work to enhance our facilities and services for future guests. Please feel free to reach out to our management team for any further assistance or feedback. Thank you for your understanding during this time.

8/10 - 좋아요

Monica

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We came for the basketball tournament and had a great time.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Monica,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 - 좋아요

Claudia

Poor breakfast
2024년 3월에 1박 숙박함
답변 제공: Staff at Comfort Inn Haywood Mall 님, 2024년 3월 13일
We are sorry that the commentary breakfast was not to your liking. We will share your feedback to help improve moving forward. Have a great afternoon!

10/10 - 훌륭해요

Tee

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Tee,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. Clean rooms. Great breakfast!! There are some small renovations occurring, but this did not affect our stay.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Mark,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 - 좋아요

Shereka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Shereka,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 - 너무 별로예요

Alla

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was under severe renovations the room smelled like smoke. There was somebody blasting TV in the room right next-door, and it was not insulated at all, I could hear all their sports conversations and I could not sleep.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Alla,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 - 너무 별로예요

Teresa 님, sumter

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Our stay was good But I guess they are renovating so the halls etc look bad The room is fine I think they have renovated them The bed was very comfortable so I assume a newer mattress Breakfast was pretty good Just didn’t like them holding a deposit on my money I’ve never had to do that but by the next day it was taken off So that at least made me feel better
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Teresa, We appreciate your review and are pleased to hear you found the room and bed comfortable. Renovations aim to enhance our guests' experience, and we apologize for any inconvenience caused in the process. The breakfast and deposit procedures are standard industry practices. Should you have any further concerns, we recommend reaching out to our management team.

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스
Did not like having to put down a 100.00 deposit
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Linda, Thank you for sharing your feedback with us. We understand your concerns and will make sure to pass them along to the appropriate team for future consideration. Your input is valuable in helping us improve our guest experience.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Edward,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 - 너무 별로예요

Leslie

연인과의 여행
Paint was peeling on the walls. Accused of smoking in the room. We are no smokers. Picture sent from bathroom stated there was ashes on the counter. There was not. Kept my $100 deposit. Very disappointing
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Leslie,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though the facility was under repairs it was a very clean and comfortable !! The beddding was AMAZING the breakfast was awesome!! Will DEFINITELY be going back when we visit Greeneville
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Angela,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 편의 시설/서비스
When I went to check out, I didn’t see a friendly face check in was spectacular but checkout was a nightmare
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Carl,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 - 훌륭해요

Andrew

2024년 2월에 1박 숙박함
답변 제공: Staff at Comfort Inn Haywood Mall 님, 2024년 3월 20일
Thank you for your feedback. You are so pleased to hear you enjoyed your stay and hope to see you again soon!

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The place is getting updated and trash and cigarettes everywhere, and things just need a good cleaning up around the property
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Robert,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 - 괜찮아요

Estelle

2024년 2월에 2박 숙박함
답변 제공: Staff at Comfort Inn Haywood Mall 님, 2024년 3월 21일
We thank you for your feedback and hope you choose to stay with us again!

10/10 - 훌륭해요

Elise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Elise,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 - 훌륭해요

Tonja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean. Check in early. Staff excellent. Location is great.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Tonja,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Joanne

2024년 2월에 1박 숙박함
답변 제공: Staff at Comfort Inn Haywood Mall 님, 2024년 3월 21일
We are pleased to hear you enjoyed your stay! We hope you choose to stay with us again!

4/10 - 별로예요

Zsolt

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Things are dirty, hallways and such ....gym bike is broken. Gym is not good. Rooms are ok.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Dear Zsolt,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 - 훌륭해요

Della

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean , safe
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Della,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Krista

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
this hotel was absolutely lovely!! they have a great breakfast selection and the housekeeping was beyond words. the room itself was a bit dimly lit for my liking but was very modern and cozy
답변 제공: General Manager 님, 2024년 2월 9일
Dear Krista,We are delighted that you decided to stay with us at Comfort Inn Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area was close to anything I needed. There was some construction with updates o the rooms Our room had been finished and was very nice.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Robert,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - 훌륭해요

nyisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are very friendly
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Nyisha,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 - 훌륭해요

nyisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms a cozy and quiet
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Nyisha,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 - 훌륭해요

nyisha

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello nyisha,Thanks for staying with us. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Jamie,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 - 훌륭해요

Jaquan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Jaquan, We are absolutely thrilled to hear that your experience with us was a perfect 10/10! We strive to provide exceptional service to all our guests, and it's rewarding to know that we have met your expectations. We look forward to welcoming you back in the future for another outstanding stay. If you have any further feedback, please don't hesitate to reach out to us directly.

10/10 - 훌륭해요

Roxane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean
The room was very very cleaned and fresh. No musty smell. Didn’t have a second type of door lock, which would have made me feel a little more safer.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Roxane,Thank you for staying with us and for your feedback. We are glad to hear that you found the room to be cleaned and fresh. Your safety is our priority, and we appreciate your suggestion regarding the second type of door lock. We will pass this along to our management for consideration. We hope to welcome you back in the future for another pleasant stay.

10/10 - 훌륭해요

Wyatt

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Wyatt,We are delighted to hear that you had such a fantastic stay with us! We strive to provide excellent service and ensure our guests have a memorable experience. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back for another fantastic stay in the future.

2/10 - 너무 별로예요

Sherida

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Sherida,We appreciate you taking the time to provide us with a rating. We regret to hear that your experience was not to your satisfaction. We kindly request that you please reach out to our hotel directly so we can further address any concerns you may have had during your stay.

6/10 - 괜찮아요

Ana Flávia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great staff
Walls too thin that all of us could hear next door tv and intimacies 😅. Poor breakfast. Great staff
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Ana Flávia,Thank you for sharing your feedback with us. We appreciate your compliments regarding our staff. We apologize for any inconvenience caused by noise disturbance from neighboring rooms and any shortcomings with our breakfast. Your feedback is important to us as we strive to improve our services. Please reach out to us directly so we can address your concerns in more detail.

10/10 - 훌륭해요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good stay. Quiet and clean. I will stay there again when im back in town.
2023년 12월에 7박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello james,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you found your stay quiet and clean. We appreciate your support and look forward to welcoming you back on your next visit to town.

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스
Clean room, friendly people, will stay again
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 2일
Dear Randall, What an absolute delight it was to read your glowing review! We're absolutely thrilled to hear that your experience at our hotel was nothing short of exceptional. A perfect score of 5 out of 5 for a clean room and friendly service warms our hearts and motivates us to continue delivering top-notch hospitality. We can't wait to welcome you back for another fantastic stay. Your kind words are truly appreciated, and we look forward to exceeding your expectations once again!

6/10 - 괜찮아요

Christopher Morgan

좋아요: 청결 상태
They charged me for smoking ne
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 30일
Dear Christopher, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused during your stay. We understand the importance of a comfortable and enjoyable experience for our guests. Regarding the smoking fee, we truly regret any confusion or dissatisfaction this may have caused. We strive to maintain a smoke-free environment for the comfort of all our guests, and we are sorry if this policy was not made clear during your check-in. Your concerns have been noted, and we will take steps to ensure better communication in the future. We appreciate your valuable input, and we hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay.

6/10 - 괜찮아요

Shalman

2023년 12월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 28일
Dear Shalman, Thank you for taking the time to share your feedback with us. We truly value your input, and we're grateful for the opportunity to address your concerns. We're sorry to hear that your experience fell short of expectations, and we would appreciate any additional details you can provide to help us improve. Our goal is to ensure every guest enjoys a memorable stay, and we're committed to addressing any issues to enhance the overall experience. Please feel free to reach out directly to our management team so that we can better understand your specific concerns and take the necessary steps to make things right. We sincerely hope to have the chance to welcome you back in the future and provide you with an exceptional stay.

10/10 - 훌륭해요

David 님, Hendersonville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good so far
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 27일
Dear David, What an absolute delight to read your fantastic review! We're thrilled to hear that you had a flawless experience during your stay with us, earning us a perfect 5 out of 5 rating. It warms our hearts to know that everything met your expectations, and we sincerely appreciate your kind words. We're committed to providing exceptional service, and your feedback serves as motivation for our team. It was our pleasure to have you with us, and we look forward to welcoming you back for another superb stay in the future. Cheers to creating more wonderful memories together!