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퀄리티 인 & 스위트 그린빌 - 헤이우드 몰 여행 후기

2.5 out of 5
퀄리티 인 & 스위트 그린빌 - 헤이우드 몰
50 Orchard Park Drive, Greenville, SC

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 354개" "
평점 8 - 좋아요. 1003개 이용 후기 중 360개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 129개" "
평점 4 - 별로예요. 1003개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 91개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Jennifer

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will never stay at a Quality Inn again
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Scott

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property very run down externally. Needs a face-lift. Pool was closed and not available. Front desk service was not rude but not friendly either. I did have a problem with the billing, but I worked this out with Expedia without a problem. The inside room was good.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Scott,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Bart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet.... staff was courteous and helpful. All at a fair price.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Bart,We are delighted to hear that you found our hotel clean and quiet, and that our staff was courteous and helpful during your stay. Providing a comfortable experience at a fair price is our top priority. Should you have any further feedback or require any assistance, please do not hesitate to contact our management team directly.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a clean environment inside n out.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Richard,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 - 좋아요

Collar

I like that there was more than waffles to eat for breakfast. I did not like that the floors had not been cleaned/mopped and the only option was a towel for the staff to use. However, there was a language barrier and I want to be optimistic that they have mops to clean their floors.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Collar,We are delighted that you decided to stay with us at Quality Inn & Suites Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The stay was great!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Nicole,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 - 너무 별로예요

Ashley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT BOOK. Pictures are deceiving. The only well kept part of the whole hotel was the front desk/lobby area. Checked in on 3/30, room was filthy. Sheets smelled as if they had never been cleaned. Bugs (multiple kinds). Microwave had dried spilled contents in it. Shower had mold. Door on the inside of the room had dirt marks all over it with smeared contents. The a/c unit had dried sticky contents on it. Checked out shortly after check in. Save yourself the hassle and book somewhere else.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Ashley,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Amelia

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Amelia, We appreciate you choosing to stay with us. If there are any aspects of your stay that you would like to share with us for improvement, please don't hesitate to reach out. We value your insights to enhance our guests' experience.

8/10 - 좋아요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The water pressure was the best I've ever had at a hotel!
2024년 3월에 1박 숙박함
답변 제공: Staff at Quality Inn and Suites Greenville-Haywood 님, 2024년 3월 22일
Thank you for your feedback! We are pleased to hear you had a good stay and hope to see you again!

4/10 - 별로예요

Tyler

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Noisy
2024년 3월에 2박 숙박함
답변 제공: Staff at Quality Inn and Suites Greenville-Haywood 님, 2024년 3월 15일
We are sorry to hear you did not enjoy your stay. Thank you for your feedback and we will be sure to use this to help improve moving forward!

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was fine and in a great location
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Jessica,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient. Close to everything
2024년 2월에 3박 숙박함
답변 제공: Staff at Quality Inn and Suites Greenville-Haywood 님, 2024년 3월 9일
Thank you We are happy to hear your feedback score! Please enjoy your weekend and we hope you are back to stay with us again!

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleanliness and great customer service
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Katherine,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 - 좋아요

Susan 님, Midland Park

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value for the price! Clean and convenient. Close to Furman University.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Susan,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient store to buy items in the lobby.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Dear Robert,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Karie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Karie,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a nice motel. The rooms are small but clean and work for what was needed. It was conveniently located near downtown and was very reasonably priced. When traffic in not insane, it is about a 7-10 minute drive. There are food options within walking distance and they have some frozen/microwave meals available in the lobby for sale. The room came with a fridge and microwave. And the coffee pot came with enough to make 3-4 cups instead of the usual one cup. It comes with free breakfast, which is nice. The area was so/so. And we were unlucky enough to be there on trash day. They emptied the dumpsters at 5:45 am. This was very loud and startling. Not the hotel's fault but just something you might want to know. I would stay there again.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Elizabeth,We are delighted that you decided to stay with us at Quality Inn & Suites Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 - 훌륭해요

lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for a stop thur place
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello lisa,We appreciate you choosing our hotel for your stopover. Should you have any concerns or feedback, feel free to reach out to our management team directly for further assistance.

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very happy with the room condition and cleanliness. Internet connection wasn't the greatest, but all the other strong points outweighed it.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Cynthia,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Mari

연인과의 여행
좋아요: 청결 상태
Felt the price was too high for the quality. Only good thing to say was the bed was very comfy. Everything else was meh.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Mari,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 - 너무 별로예요

Ivan

2024년 2월에 1박 숙박함
답변 제공: Staff at Quality Inn and Suites Greenville-Haywood 님, 2024년 3월 20일
We are saddened to hear you did not enjoy your stay. We appreciate your feedback and will use it going forward to help improve moving forward.

10/10 - 훌륭해요

Roland 님, New York

2024년 2월에 1박 숙박함
답변 제공: Staff at Quality Inn and Suites Greenville-Haywood 님, 2024년 3월 20일
We are so pleased to hear you enjoyed your stay! Thank you for your review! We hope to see you again soon!

2/10 - 너무 별로예요

Rachel

2024년 2월에 1박 숙박함
답변 제공: Staff at Quality Inn and Suites Greenville-Haywood 님, 2024년 3월 20일
We are sorry to hear that you did not enjoy your stay. Thank you for your feedback which we will use to help improve moving forward. Have a great day and hope to see you again!

8/10 - 좋아요

Teia 님, Huntington

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We used the property as a pit stop for a long drive. Greeted by a nice checkin (not thru a window) at 1am. Only to sleep, the room was clean and the bed was nice. Air worked well and filter was clean. We had own blankets, didn’t use amenities. Would stay there again if needed.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Dear Teia,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 - 좋아요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleased with the cleanliness and the fresh presentation of the room. My one significant issue was noise from the connected room next door. I could hear quite a bit of what was going on over there, and used a noisemaker at night to sleep. The second night there was no one in that room and it was fine.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 14일
Dear Cynthia,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good for what you pay for.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 14일
Dear Trevor,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 - 너무 별로예요

Derrell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Derrell,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Christopher,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Hsueh-Hua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was best served.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Hsueh-Hua,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 - 좋아요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well laid out. Good as a walking route. As usual the room coffee sucks pond water. Haven't found a hotel yet where it is any good. Right down there with Starbucks.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 3일
Dear Edward,Thank you for staying with us at Quality Inn & Suites Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 - 별로예요

Carol

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I paid for the room in advance via PayPal, but when we checked in they wanted to scan my credit card for "incidentals" and charged a security deposit. I then got a text from my credit card company that I had two charges pending. The next day they had credited one charge, but only credited the second one partially. When I dropped off the key the clerk barely acknowledged my presence. The promised nutritious hot breakfast consisted of cold cereal,toast, and Waffles, pretty disappointing.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Carol,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 - 너무 별로예요

Vanessa

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Vanessa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 - 별로예요

JENNEY 님, Conway

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No breakfast on Mondays
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 20일
Dear Jenney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 - 좋아요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and quiet but door numbers could have been better lit
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Larry,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Angela

2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Dear Angela,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Andy

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Andy,We're thrilled to hear that you had a fantastic stay with us! We truly appreciate your positive rating and it's wonderful to know that you were satisfied with your experience. Should you have any further comments or suggestions, we kindly ask you to reach out to us directly so that we may address any concerns. We hope to welcome you back in the future for another amazing stay!

6/10 - 괜찮아요

Diana

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Diana, We appreciate you choosing our hotel for your stay. If there's anything we can assist you with, please don't hesitate to contact us directly. We value your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Deborah,It was great to have you staying with us at Quality Inn & Suites Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 - 너무 별로예요

JENNIFER

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
First the night clerk when I went in was extremely nice to the Spanish man and his daughter in front of me and when I got up to the desk her attitude changed she was rude and short and snappy which I don't understand cause she was a white lady but I asked her if they had a late check out and she was like 12 is the latest so I was went ahead to my room and let that go so let me also say I had my brother who is paralyzed from the chest down and in a wheelchair and only has one leg with me well come 1030 am 8 stepped out to smoke and the cleaning crew asked me if we was almost done and I informed them that the lady last night gave us late check out and told us 12 well they argued with me then finally walked away then come 1130 they came back got extremely rude with us and i told them that my brother was changing and we would be done shortly well they stop at our door talking not knowing we understand spanish and the whole time they was talking crap about us it was awful when we finally was getting our stuff to the car and i wheeled my brother to the car they went in our room and we had finished getting our things but one of the women came to the door with our personal blanket we took in and she was dragging it on the ground and she threw it and our personal pillow on the ground I will never stay her again the staff is horrible
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 30일
Dear Jennifer, We're sincerely sorry to hear about your disappointing experience during your recent stay with us. Please accept our deepest apologies for the inappropriate behavior exhibited by our staff, which falls well below the standards we strive to maintain. We genuinely value each guest and their unique needs, and it is disheartening to learn that you and your brother did not receive the respect and assistance you deserved.Your account of the night clerk's inconsistent behavior and the disrespectful conduct of the cleaning crew is truly concerning. We assure you that we take such matters seriously, and we will be conducting a thorough investigation into this incident. Rest assured, corrective measures will be implemented to prevent a recurrence of such behavior in the future.We understand the importance of feeling valued and respected during your stay, and We are truly sorry that we failed to provide you with the experience you deserved. We appreciate your feedback, as it allows us the opportunity to address and improve upon the areas where we fell short.If you would be open to further discussion about your stay and ways we can make amends, please do not hesitate to reach out to our management team. We genuinely hope to have the chance to regain your trust and provide you with the exceptional service that is indicative of our hotel.

10/10 - 훌륭해요

Veniamin

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Veniamin,We loved having you stay with us at Quality Inn & Suites Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 - 좋아요

Andre

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 19일
Hello Andre,We're absolutely thrilled to have had you as our guest, and we appreciate your fantastic 4 out of 5 rating! While it seems we might have missed a chance to exceed your expectations, we're eager to learn more about your experience. Your feedback is invaluable, and we're committed to making every stay extraordinary. If there's anything specific you'd like to share or any way we can turn that 4 into a perfect 5 on your next visit, please don't hesitate to reach out. We're here to ensure your future stays are nothing short of exceptional!

10/10 - 훌륭해요

Kristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay, clean and friendly
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 19일
Hello Kristen, What an absolute delight to read your glowing review! We're over the moon to hear that your stay with us was nothing short of amazing, earning us a perfect 10 out of 10! Your kind words about the cleanliness and friendliness of our hotel brightened our day. It's heartening to know that our efforts to create a welcoming and pristine environment have left a lasting impression. We can't wait to welcome you back for another fantastic stay. Until then, safe travels and warm regards!

8/10 - 좋아요

Harold

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 19일
Dear Harold,We're delighted to hear you had an overall nice time with us. While we would have liked to know more about your experience, we are pleased that you felt your stay at our hotel to be worthy of such a high rating. We work hard to provide unique and good experiences for our customers, and your evaluation lets us know we're on the right road. Thank you for choosing our hotel, and we hope to see you again soon for an even more memorable experience!

8/10 - 좋아요

Kim

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Kim,We appreciate you choosing our hotel for your recent stay. If you have any additional feedback or concerns, we encourage you to reach out to us directly so that we may continue improving our services. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Cristian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 16일
Hi Cristian!Thrilled to see that you rated us a perfect 5 out of 5! Your positive feedback speaks volumes, and we're absolutely delighted to know that your experience with us left you completely satisfied. It's guests like you who make our efforts worthwhile. We hope to welcome you back for another fantastic stay, and if there's anything specific you loved about your time with us, feel free to share—we'd love to hear more about what made your visit so enjoyable!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 16일
Dear Guest,Fantastic news! We're absolutely thrilled to see your 10 out of 10 rating! Your satisfaction is our greatest reward, and we're overjoyed to have provided you with an experience worth a perfect score. If there's anything specific that stood out to you during your stay or any way we can make your next visit even more remarkable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay!

8/10 - 좋아요

juan carlos

2023년 12월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 12일
Dear Juan,A resounding 8 out of 10—what music to our ears! Your succinct rating speaks volumes, and we're overjoyed to have left such a positive impression. Your experience is our priority, and we're thrilled to have met your expectations. We're always here to elevate your stay, so when you're ready to share more thoughts or dive into that perfect 10 territory, we can't wait to welcome you back for another fantastic experience.

6/10 - 괜찮아요

Candena

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Bed was so squeeky I could not sleep every turn or move made bed was squeeky But place was clean
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Candena,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad that you found our hotel clean. We appreciate your comment regarding the bed, and we apologize for any inconvenience caused. Rest assured, we'll look into this matter to ensure our guests' comfort. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will suit your needs
Perfect for our needs and affordable. I saw some not so favorable reviews and don’t understand why. Not sketchy at all. No it’s not high end but comfortable enough. We stay here when we come for doctors appointments. Will stay again and I m pretty particular.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello James,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that our accommodations met your needs and provided comfort during your visit. Our team is dedicated to ensuring a pleasant stay for all guests and we appreciate your positive feedback. We look forward to welcoming you back on your next trip and continuing to meet your expectations.

8/10 - 좋아요

juan carlos

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 8일
Dear Juan,We appreciate the feedback provided by our valued guest and are grateful for the 8 out of 10 rating. While we are delighted to see a positive score, we also understand that there may be areas where we can improve, as indicated by the absence of specific comments. Our commitment to guest satisfaction is unwavering, and we would love to learn more about the guest's experience to better address any concerns they may have had during their stay. We strive to create a memorable and seamless experience for all our guests, and we invite them to share additional details so that we can continually enhance our services and ensure their future visits exceed expectations. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back and provide an even more exceptional stay.