숙박 시설 내 편의 시설/서비스

익스텐디드 스테이 아메리카 스위트 그린빌 에어포트 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 447개 이용 후기 중 133개" "
평점 8 - 좋아요. 447개 이용 후기 중 111개" "
평점 6 - 괜찮아요. 447개 이용 후기 중 81개" "
평점 4 - 별로예요. 447개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 447개 이용 후기 중 72개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Osman 님, Midlothian

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Woke up in the middle of the night as I felt something crawling up my hand. Turns out it was a roach. When there is 1, there will likely be more
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 16일
Dear Osman, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our team to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

10/10 - 훌륭해요

Andrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient and close to stores
2023년 11월에 6박 숙박함

2/10 - 너무 별로예요

Nahom

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
bad
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 5일
Dear Nahom, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태

4/10 - 별로예요

Ted

Go to the best western up the street
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 22일
Dear Ted, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

10/10 - 훌륭해요

Jonathan

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Johnny

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was filthy stains on chairs and ground. I got a refund and didn’t stay
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 16일
Dear Johnny, Thank you for reviewing your experience. We are deeply sorry for the inconvenience you encountered with the cleanliness issues in your room. We aim to provide guests with fresh, clean suites and comfortable accommodations and follow the most rigorous industry standards regarding our suites' cleanliness. Therefore we apologize this was not what you experienced and regret your leaving. We will address the concern for appropriate action. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management

8/10 - 좋아요

Karen

2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Floor was stickly. Was suppose to get queen bed but had a double bed. Room had an odor of smoke.
2023년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 28일
Dear Guest, Thank you for choosing our hotel and posting your comments. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. Moreover, we make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, we are sorry this was not your impression. We will address this with our housekeeping team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ekkkk
The room looked clean. The staff was very nice. The only problem was a cockroach in the bathroom .. not nice. Will not recommend this hotel.
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 24일
Dear Thomas, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

8/10 - 좋아요

willie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
staff was polite and courteous check in was fast and Kyra was a customer service pleasure.
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Joseph

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and bathroom were infested with roaches.
답변 제공: Hotel Management 님, 2023년 2월 25일
Dear Joseph, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

4/10 - 별로예요

David

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we turned the heat on it smelled like dead skunk. I’d stay there for free or if my wife kicked me out for sleeping with her brother. But that’s the only two reasons.
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 7일
Dear David, Thank you for sharing your comments. We are very disappointed to read about the housekeeping issues you encountered in the suite. Please accept our apologies for not delivering the exceptional stay you deserved. Your feedback is essential for our growth, and we assure you that it is addressed adequately. We hope you will stay with us for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not stay and the attendant said we could get a refund. How do I go about getting that?
답변 제공: Hotel Management 님, 2022년 11월 4일
Dear Lisa, thank you for being our guest. We apologize for not meeting your expectations during your recent visit. Please feel free to reach out to our front desk for further assistance. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management

4/10 - 별로예요

Stephanie

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The area around outside was overgrown. There was a group of purple hanging out all day under the pavilion drinking and smoking, with a little yipping dog. When you walk in the smell of dog urine in the hall kind of hits you in the face. It's dark and gloomy inside the halls. The room was clean enough, but had a musty smell. The bar in the kitchenette, advertised in the pictures, had been ripped off the wall and plastered over. There were NO dishes, pots, pans, glasses, ect in the kitchenette. My advice... pay $30 dollars and stay somewhere decent.
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 9일
Dear Stephanie, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

8/10 - 좋아요

Constance

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet. Unfortunately, the room smelled of smoke despite being a non-smoking facility. The bed was actually TOO soft and squishy. Too much memory foam, not enough support. Overall, it was a decent stay.
2022년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 26일
Constance, thank you for choosing Extended Stay America and for taking time to post a review! We are glad you were pleased with our well-kept accommodations and that you enjoyed the service our associates delivered. However, we regret learning that our beds were not to your comfort and apologize for the inconvenience you experienced with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you once more for your review, we hope you will choose us again. Sincerely, Hotel Management

6/10 - 괜찮아요

Cody

좋아요: 직원 및 서비스
Not very clean, and room had weird musty smell, also hallway had cigarette smell. But convenient location. Ok for the price, I guess.
2022년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 3일
Cody, thank you for sharing the specifics of your visit. We are glad our location worked well for you and that we were able to meet most of your expectations at a great price. However, we apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

2/10 - 너무 별로예요

Amber

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible
2022년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 5월 9일
Amber, thank you for being our guest and sharing your review. We never want to disappoint our guests, so we apologize for any concern you had during your stay. Thank you for choosing us, and we hope you will visit again. Sincerely, Hotel Management

4/10 - 별로예요

David 님, Port Charlotte

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was trash left next to the elevator on the second floor there were drawers that wouldn't stay closed on the night stand next to the bed there were unregistered cars in the parking lot i wont go back there again even though it was a inexpensive hotel
2022년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 5월 5일
David, thank you for sharing the specifics of your visit. We apologize for the cleanliness issue you encountered at our hotel and will address this with our housekeeping staff to ensure we are more consistent in our service delivery. Please know we have also noted your additional comments as we are continually striving to improve our guest experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
Okay, but not great. It will do in a pinch.
Overall, my stay was okay. The bed was comfortable, and the room was clean. The refrigerator was noisy, and there were no available dishes due to the booking level at the facility. My biggest concern was the wafting of marijuana throughout the hotel when I would return. It was noticeable not only in the lobby, but it was a little overpowering in my room.
2022년 4월에 5박 숙박함

2/10 - 너무 별로예요

Amol

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible experience- Don’t use this at all
Terrible stay- Front door has no lock. After calling front desk, I was asked to wait till morning. My family slept with open door. Bathroom not clean. Wash basin faucet faulty, no hot water. Cockroaches in kitchen area All Drawers remain open No services at all. After calling front desk, they just ask you to adjust. Looks like management changed and they don’t care. Local public wondering in hotel, safety issues. Very costly ….it doesn’t even deserve for feee of cost. Please don’t stay at this hotel at ANY cost.
2022년 3월에 1박 숙박함
답변 제공: Hotel Management   님, 2022년 3월 30일
Amol, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.   Sincerely, Hotel Management

10/10 - 훌륭해요

Mudassar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great
2022년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 3월 21일
Mudassar, we are thrilled you had an excellent stay at Extended Stay America, and we appreciate the perfect rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management

6/10 - 괜찮아요

Melissa

좋아요: 직원 및 서비스
Just ok
It was ok
2022년 3월에 1박 숙박함
답변 제공: Hotel Management  님, 2022년 3월 11일
Melissa, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

10/10 - 훌륭해요

Glen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

8/10 - 좋아요

Timothy

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2022년 2월에 2박 숙박함
답변 제공: Robert K 님, 2022년 2월 12일
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We strive to provide all our guests with a comfortable, “home away from home” experience. Again, thank you for the review!!

6/10 - 괜찮아요

Natalie

2022년 2월에 1박 숙박함
답변 제공: Robert K 님, 2022년 2월 7일
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We strive to provide all our guests with a comfortable, “home away from home” experience. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception. Again, thank you for the review!. Sincerely, Robert

2/10 - 너무 별로예요

Liz

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place looks like it is never kept up... everything is dirty... the room was disgusting looking... my flight got in at midnight and I went up to my room... saw the conditions and left and requested a refund! The entire building is disgusting!
2022년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2022년 1월 31일
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. Our housekeeping staff is taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerely, Hotel Management

4/10 - 별로예요

Pamela

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We were greeted by friendly staff but then very disappointed with the room. There was definitely a smoker in the room prior to us. Bare minimum on supplies…no hangers in the closet, no cups or ice bucket, super thin blanket and my husband and I had to share the third (tiny) pillow.
2021년 12월에 1박 숙박함
답변 제공: Robert K 님, 2021년 12월 25일
Pamela, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

2/10 - 너무 별로예요

David

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The interior of the hotel and the room was sub standard at every level. I will not ever stay there again and I would not recommend it to anyone.
2021년 12월에 2박 숙박함
답변 제공: Hotel Management  님, 2021년 12월 20일
David, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

2/10 - 너무 별로예요

Oswaldo 님, Mount Vernon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
has no respect for the customer
2021년 11월에 1박 숙박함
답변 제공: Robert K 님, 2021년 11월 22일
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception! Again, thank you for contacting Extended Stay Hotels and if I can be of assistance to you, please contact me directly

2/10 - 너무 별로예요

Yvette

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
UNACCEPTABLE
2021년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 11월 27일
Yvette, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

6/10 - 괜찮아요

Jessica

좋아요: 청결 상태, 직원 및 서비스
2021년 11월에 1박 숙박함
답변 제공: Robert K 님, 2021년 11월 22일
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception! Again, thank you for contacting Extended Stay Hotels and if I can be of assistance to you, please contact me directly

8/10 - 좋아요

Cindy

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and it was around a lot of stores and restaurants
2021년 10월에 6박 숙박함

10/10 - 훌륭해요

DAndria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Diego

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente condiciones todo, solo el desayuno le falta más variedad
2021년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 9월 30일
Diego, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We will also share your feedback with our food and beverage team to see where we can improve. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

2/10 - 너무 별로예요

Charlene

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms were dirty when we arrived, we had 2 rooms. We changed rooms, and the nee rooms were just as Bad. We had to leave.
2021년 8월에 11박 숙박함
답변 제공: Hotel Management 님, 2021년 9월 6일
Charlene, thank you for your review. We sincerely apologize for the cleanliness issue you encountered in the rooms and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

2/10 - 너무 별로예요

Charlene

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not worth my time, terrible
2021년 8월에 5박 숙박함
답변 제공: Hotel Management 님, 2021년 9월 10일
Charlene, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

2/10 - 너무 별로예요

Jon

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Filthy!!!! Tub had hair in it floor was disgusting. Smell was horrible. I don’t complain very often but it was really BAD.
2021년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 8월 28일
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

8/10 - 좋아요

Adrian

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The microwave didn’t work and there were stains everywhere. Remote didn’t work for television.
2021년 8월에 1박 숙박함
답변 제공: Hotel Management  님, 2021년 8월 24일
Adrian, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

2021년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 6월에 2박 숙박함

8/10 - 좋아요

Robert Furman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No ice No coffee
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

john j

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Halls were dirty. No ice machine. Bed was comfortable and staff friendly but overall would not go back there to stay.
2021년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 6월 25일
Thank you for being so specific in your evaluation of our hotel. We are glad you were pleased with the service our associates delivered and with the comfort of our beds. However, we regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are flawlessly preparing each room for our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함

8/10 - 좋아요

rick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
2021년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 6월 6일
Rick, thank you for reviewing Extended Stay America and rating your stay highly. It is a pleasure to know you had a great stay and that you were happy with our accommodations and service. It was a delight having you as our guest, and we look forward to your return. Sincerely, Hotel Management

6/10 - 괜찮아요

Jackeline

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 3월에 2박 숙박함

2/10 - 너무 별로예요

Constance

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There were ants in the room, I was told they had no other room so we had to stay in that one.
2021년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 3월 25일
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit and that we were unable to resolve it to your satisfaction. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management