외관

우드스프링 스위츠 그린빌 심슨빌 여행 후기

2.5 out of 5
우드스프링 스위츠 그린빌 심슨빌
3025 Grandview Dr, Simpsonville, SC

이용 후기

5.8
평점 10 - 훌륭해요. 192개 이용 후기 중 39개" "
평점 8 - 좋아요. 192개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 192개 이용 후기 중 32개" "
평점 4 - 별로예요. 192개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 192개 이용 후기 중 54개" "

5.8/10

청결 상태

6.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Carlos

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the room has cockroaches, the tv, microwave did not work at all.the customer service lady at the lobby was very nice.
2024년 2월에 1박 숙박함

4/10 - 별로예요

David 님, Wadmalaw Island

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함

2/10 - 너무 별로예요

Amy

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Christopher

2023년 12월에 1박 숙박함
답변 제공: Ann 님, 2024년 1월 9일
Thank you for your feedback! We appreciate it and hope to see you again soon!

4/10 - 별로예요

Patricia

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Ann 님, 2024년 1월 9일
Thank you for your feedback. I am sorry that we did not meet your expectations. We hope to have another opportunity to make it up to you!

2/10 - 너무 별로예요

julie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So bad
2023년 12월에 1박 숙박함
답변 제공: Ann 님, 2024년 1월 9일
Thank you for your feedback. I am sorry that we did not meet your expectations. We hope to have another opportunity to make it up to you!

2/10 - 너무 별로예요

Peter

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty and terrible smells. This review is final.
2023년 11월에 1박 숙박함
답변 제공: Ann 님, 2024년 1월 9일
Thank you for your feedback. I am sorry that we did not meet your expectations. We hope to have another opportunity to make it up to you!

6/10 - 괜찮아요

Rodney

Three fire alarms went off during the stay. No fires. Room locks barely work. Cockroaches.
2023년 11월에 8박 숙박함
답변 제공: Ann 님, 2024년 1월 9일
Thank you for your feedback. I am sorry that we did not meet your expectations. We hope to have another opportunity to make it up to you. We have also escalated your comments to our management team for review.

2/10 - 너무 별로예요

Teneise

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roach motel
When we got to the hotel there were people in the parking lot making a fire in a grill, a person falling due to having one to many drinks and to top it off in the room was a dead roach in the bathtub, one crawling down the wall and one on the table. We immediate left and did not stay! And we did not receive a refund!
2023년 11월에 2박 숙박함

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
My only issue was that it was an extended stay, but I had to buy my own pots, pans, plates, silverware etc. But other that, the staff was very nice and quite friendly..
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Jaime

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

eric

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Michele

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service
The wonderful pretty lady at the front desk made me day checking in and out she remembered me and asked how the concert was , and has a beautiful smile , I will definitely stay here again because of her
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sherri

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

keith

Some staff nice. Other staff not nice. Room clean but smelled like bleach. Hallway carpet full of stains. Fast WiFi
2023년 9월에 1박 숙박함

8/10 - 좋아요

KEITH

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Marvin

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Check in staff was great. Elevator extremely slow. Electronic door lock was testy, as it took at least 10 swipes to open. Cabinet door was completely missing. For a newer property it was disappointing.
2023년 9월에 2박 숙박함
답변 제공: Ann 님, 2023년 9월 5일
Dear Marvin, thank you for your feedback. We will do our best to address the items you have listed. We hope to see you again soon!

8/10 - 좋아요

Jayson

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Ann 님, 2023년 9월 5일
Dear Jayson, thank you for your feedback! We hope to see you again soon!

2/10 - 너무 별로예요

Ethan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overbooked and didn’t tell me until i tried to go into my room. Didn’t offer a refund or try to find somewhere else for me to stay.
2023년 8월에 1박 숙박함
답변 제공: Ann 님, 2023년 9월 5일
Dear Ethan, we apologize that we were not able to accommodate your stay. We have rectified the situation regarding your refund and also sent you a message. Thank you for bringing this to our attention.

8/10 - 좋아요

Tracy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are bare and very minimal and worn furniture. The rooms real of smoke. Rooms do not have much insulation- you hear everything from inside and outside.
2023년 8월에 1박 숙박함
답변 제공: Ann 님, 2023년 9월 5일
Dear Tracy, thank you for your feedback. We appreciate you sharing this additional information. We hope to see you again soon.

8/10 - 좋아요

Sabrina

별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Ann 님, 2023년 8월 28일
Dear Sabrina, thank you for your feedback! We hope to see you again soon!

2/10 - 너무 별로예요

Catherine

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t bother!
Terrible! Smelled like urine and everything was one thing after another. I didn’t want to sleep under the covers or take a shower. It was so awful.
2023년 7월에 3박 숙박함
답변 제공: Ann 님, 2023년 8월 4일
Catherine, we are very sorry that you did not have a pleasant experience at our property. We have escalated this to address the cleanliness concerns. Thank you for your feedback.

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Ann 님, 2023년 8월 4일
Chad, thank you for your feedback! We very much appreciate the 5 out of 5!

10/10 - 훌륭해요

Idelisa

2023년 6월에 7박 숙박함
답변 제공: Ann 님, 2023년 8월 4일
Idelisa, Thank you for the 5 out of 5! We really appreciate the feedback!

6/10 - 괜찮아요

marc

별로예요: 직원 및 서비스
2023년 6월에 7박 숙박함
답변 제공: Ann 님, 2023년 7월 6일
Marc, Thank you for your feedback!

4/10 - 별로예요

Kevin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms and hallways smelled terrible! Someone drug trash through what I guess was the lobby then when I told the person there about it she said she was busy and will get it later!! It is amazing how this hotel has went down hill! I brought my girlfriend here to visit SC and this was her first impression of SC definitely not a good look!
2023년 5월에 2박 숙박함
답변 제공: oswain 님, 2023년 6월 1일
Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 - 너무 별로예요

Eric 님, Decatur

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: oswain 님, 2023년 6월 1일
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 직원 및 서비스
N?A
2023년 3월에 15박 숙박함
답변 제공: oswain 님, 2023년 4월 26일
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

4/10 - 별로예요

Janise

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointed
Floor was sticky. Shower head was not what is pictured on line. Toilet continued to run. Clock didn't work and no phone for wake up call. There was a $2.94 charge but they wouldn't take cash. Lights were set up where it was difficult to figure out. One switch had to be on for the other to work. Fan in the bathroom not a separate option from light an very loud. Check in took about 25 minutes. No one at the desk - called the number and that person had to call someone else. Then 2 people came and the one was around the wall trying to talk to me and couldn't hear her - never interacted other than talking around the wall. Remy was personable and was nice. No ice. No handtowel.
2023년 4월에 2박 숙박함
답변 제공: omarra 님, 2023년 4월 10일
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about cleanliness, broken items, check-in process and lighting in the room is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 - 너무 별로예요

Roberto

2023년 3월에 1박 숙박함
답변 제공: oswain 님, 2023년 4월 26일
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

4/10 - 별로예요

Sandra

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room had roaches and when I told the front desk lady, she was on her phone and gave me another room. The room had one bed with just a plastic cover no blankets. The rude lady told me to go back to the room where the roaches were at. I decided to leave and they told me I would get a refund. I got a charge for $104 that I will not pay since I did not use the room. The hotel personel asked me to reach out to Hotels.com which are not helpful at all.
2023년 2월에 1박 숙박함
답변 제공: Amirah 님, 2023년 2월 10일
Thank you for informing us on this issue. I will be looking into it and trying to find a way to resolve. We appreciate you giving us a try and I hope that you will consider staying with us again.

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was affordable and the location was convenient.
2023년 1월에 7박 숙박함
답변 제공: Amirah 님, 2023년 2월 10일
Thank you for your great review of our hotel.

2/10 - 너무 별로예요

Deborah

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting - Don't waste your money.
This was the most disgusting hotel I have ever stayed in.
2022년 11월에 1박 숙박함
답변 제공: Amirah 님, 2023년 1월 3일
I would like to apologize for your stay with us. Please know that we are working hard to improve.

4/10 - 별로예요

Richard

2022년 11월에 1박 숙박함

4/10 - 별로예요

Irina

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: amirah thomas 님, 2022년 9월 30일
I would like to apologize for your stay with us

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 5월에 7박 숙박함
답변 제공: General Manager 님, 2022년 7월 3일
Dear Guest, Thank you for your positive review

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
2022년 5월에 1박 숙박함
답변 제공: General Manager 님, 2022년 7월 3일
Dear Guest, Thank you for your review. We are sorry to hear that your stay was less than satisfactory.

2/10 - 너무 별로예요

robert m starnes

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had a full fridge and stove top.
2022년 3월에 7박 숙박함

10/10 - 훌륭해요

Savanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and clean
2022년 3월에 7박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible hotel!!
Booked and paid for non-smoking room, even paid insurance to make sure I had a non-smoking room. When I arrived was told they had no rooms but a single smoking room. Room had no toilet paper, the cabinets in the kitchenette are peeling, burn marks on the wall above stove. No closet, no safe, the list good go on. Also blinds in room installed backwards so difficult to get them down and closed cause the pull strings are facing the window.
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Rene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
2021년 12월에 7박 숙박함

2/10 - 너무 별로예요

Melissa

2021년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
The staff was completely useless. While standing in a smoke group out front, the staff watched me and two other guests walk in and no one attended to us for a minimum of 10 minutes. The room looked and smelled awful. I asked to speak with a manager three times and was never put in touch with them. And when I went to check in at the allotted time of 3:00 p.m. I was told no rooms were ready and not to come back until after 4:00. I stayed one night of my seven nights stay and never went back. I asked for a refund several times in which they kept saying the manager would get back to me and no one ever did.
2021년 12월에 9박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A total dump!
This place is a wreck. Dirty. Not worth it at any price.
2021년 10월에 1박 숙박함

6/10 - 괜찮아요

Danette

연인과의 여행
좋아요: 직원 및 서비스
The hallways smell like cigarette smoke and cleaning staff is at a minimal. We had some mold on the shower ceiling so checked out early.
2021년 10월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Poor conditions and bad service.
I had a reservation for this hotel for three days. I requested handicap friendly room. I checked in and was told they didn't have any. I made do with what they had. Once I got to my room I discovered the toilet was leaking water on the floor. I reported the issue but it was never addressed. The whole hotel smelled of cigarette smoke even though it was posted no smoking, The door access to the hotel only worked half the time and I had to wait until someone would let me in to get to my room half the time. Customers had to wait sometimes over an hour for the staff to be at the desk to check in or out. After two days of this and a bad storm coming I decided to go home one day early and was told that since I prepaid there would be no refund for the day I did not use. I will never use this hotel again.
2021년 8월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Look I was woken up by a fire alarm on July fifth Early Early Morning it was a false alarm. We stood outside more than an hour. Once back in the hotel I could not go back to sleep. Next morning I complained to the staff and they just shrugged their shoulders and said it happens all the time. REALLY no compensation nothing for my stay not even a sorry you paid and couldn't get proper rest before driving three hours. Don't Stay Here Ever. I've been trying to reach a manager for three weeks about this incident and still haven't heard anything from the hotel.
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

Alex

2021년 7월에 1박 숙박함

4/10 - 별로예요

John

2021년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bueno precio valor
2021년 6월에 7박 숙박함