Dear Timothy,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.

Dear Wendie, We're sorry to hear you decided not to stay with us. Rest assured, our team is looking into the maintenance issue you encountered so we can ensure this does not happen again. We hope that the next time you're in town, you'll give us another chance to impress you.

Dear Haley, We are sorry about your visit, and we apologize for any negative perceptions about our service and accommodations. Rest assured, your comments will be addressed. We hope to have another chance to impress you, and we wish you the best along your way.

Dear Robyn, Property maintenance is imperative to our team, so it is regrettable that you didn’t receive accommodations reflective of our high standards. Rest assured, we are looking into the matter so we can ensure we are providing our best experience for all of our future guests. Next time you visit, please let us know of any issues right away so we can properly accommodate you. We look forward to providing the comfortable experience you expect.

Dear Terence, Our team is generally commended for their top-notch service, so we're disappointed to hear that this was not your experience. Please accept our apologies for any perceived rudeness from our team. Your remarks will be discussed with the staff to ensure our high standards in hospitality are being met at all times. As your journey continues, we wish you all the best.

We appreciate your feedback. Our team always strives to maintain fantastic service for our guests, and the fact that we were unable to provide you with the superior hospitality we aim for is disheartening. Please know that when booking through a third-party site, reservations do not always sync correctly with our systems, which may have caused the extra charge. Although we are limited in our ability to deal with third-party booking agents, we will certainly be speaking with our team to ensure that we handle all situations in the most professional manner possible. We hope to improve your perceptions on the road ahead.

Dear Larry, Property cleanliness is vital to our team, so it is regrettable that you didn’t receive accommodations reflective of our high standards. While you brought your concerns to us, it is unfortunate that we were unable to accommodate you with a new room. We apologize for any inconvenience in this regard and will be notifying our team so that we can ensure this oversight in housekeeping diligence is rectified. Next time you're in Grenada, we hope to change your perceptions.

Your concerns are very alarming as we take matters like this very seriously. Please reach out to us to discuss your experience and we apologize for the incident. Our facilities undergo routine maintenance so your situation is not typical and we hope that you will give us another chance in the future to change your perceptions. All the best and we look forward to hearing from you!

Dear Demetria, Falling short in cleanliness and comfort is not like us. Please, accept our apology for the unpleasant odor you experienced as well as for the state of your bedding. We will make sure that housekeeping is informed of your thoughts. We would love nothing more than to host you again and deliver you the fresh and cozy accommodations you deserve. Consider us again.

Dear Domonique, Please accept our sincerest apologies for the concerns you've shared regarding your recent visit. This isn't typical of the high standards we uphold, and we'll have our team investigate your comments regarding an unwanted odor right away. We'll also have our maintenance team look into the issue you experience with the TV during your visit, and we apologize for any inconvenience. Should you find yourself back in the area, we would like to provide you with the relaxing experience we're known to deliver, and we wish you all the best along your way.

We appreciate you reaching out to share your experience. It sounds like our location and views were a hit! However, based on your rating, it seems like we could have done better. If this is so, please let us know how! Our goal is to exceed all of our guests' expectations. Hopefully, you'll enjoy your next stay even more!