Dear Cory,This is not what we like to hear. Cleanliness and comfort are aspects we take great pride in, so to hear about your experience is genuinely upsetting. The respective teams will take immediate action, returning our accommodations to our usual high standards. It is our hope that you'll allow us to make this up to you someday.

Thank you for choosing us for your lodging needs. Guest feedback is a crucial part of our success, and we would like to read more about your visit. Please don't hesitate to reach out to us offline to further discuss your trip.

It is unfortunate your stay was not excellent. We are sorry for any lapse in cleaning during your visit, and our team will address your comments. Should you return to the area in the future, allow us to provide a better stay.

Dear Kortney, Thank you for your feedback. While pests are not a typical encounter for our guests, we have asked our pest service to come out and give our property a thorough investigation. In the future, please do not hesitate to share any concerns with our team, as we are always willing to address any issues that come up. We hope that the next time you're in the area, you'll let us show you how great staying with us can be.

Your experience is not one we're proud to read about. Our goal is to always provide safe and comfortable accommodations for our valued guests, and we are distraught that we fell short during your stay. Your feedback has been taken to heart and will be utilized in our improvement efforts. Thank you for being a guest of ours, and we wish you all the best in your travels ahead.

Dear Chris, While our premium beds matched your standards, it saddens us to know of the other aspects of your stay that were less than ideal. Rest assured, we have coordinated with the appropriate departments to remedy whatever arises. Please accept our apologies for the unwanted noise that disturbed your comfort. We wish you would have addressed your concerns with us as our friendly staff would have been happy to find you a room in a more quiet location. It would be a privilege to welcome you back and turn your experience around. We hope you give us another shot and we wish safe travels always.

Dear Angie, We strive to maintain a full-value experience for our valued guests, so we are sorry to hear that we failed to provide comfortable accommodations and excellent service during your stay. We will address your concerns with the kitchen team to guarantee a better breakfast experience for all. Also, we will investigate the presence of unwanted guests in your room with our pest control provider and ensure an immediate solution. On behalf of our team, we hope to see you again and make it up to you in the future.

we're happy you enjoyed your stay with us Andrea!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Lisa, We're saddened to learn of the delay you experienced at check-in, and that the standard charge at check-in wasn't to your preference. It's also unfortunate to learn of your concern regarding the in-room amenities, as this is not typical of the feedback we receive. Our team will look into this right away, and is always happy to assist should any concerns arise as your comfort is our top priority. Thank you for being a valued guest, and we hope to see you again for the refreshing experience we're known for.

While check-in was smooth, we are sorry for not providing you with exceptional accommodations. We wish you would have brought the state of your room to our attention while you were with us so our staff could ensure you had a smooth stay moving forward. Nonetheless, we will address your concerns and we hope to have another chance to meet your expectations the next time you are in town. All the best.

thank you for staying with us Chance! we are sorry for any inconvenience that occurred during your stay with us.

thank you for the kind words Sarah! we are glad you enjoyed your stay with us.

we are so glad to hear that! thank you.