The stuff is very rude, they shouted on me during the phone conversation, they through out the guest from hotel because of their fault, the guest was late arrival and to avoid this his colleague went to reception to avoid no-show. They aware that no worries, everything is fixed and then after guest arrival they make him pay for 1 night because nothing was done from their part to avoid no-show as they aware before. Then they just annulate everything and turn back the sum taking 1 night penalty. This is how this hotel works. Every time they was complaining that i am making reservations through Expedia. All my 15 booked rooms was praying when their period of stay will finish and ask me never put them in this place again. By the way, every time I made extension of stay, they check the people out, making them collecting the belongings, make them to wait from 11:00am till 3:00pm and then check them in again. Never see such pure, unprofessional and rude behavior. My guest told that they never stay in such unpleasant place.