Hi Cory, Thank you for staying with us in Grimshaw. I understand your frustration but per our policy we release deposits the day of check out on all reservations. Unfortunately, banks have different policies and depending on if you're travelling during the week or over the weekend that can also affect the return of funds to your card.

Hi Debbie, We're sorry to hear your experience was less than satisfactory. Is there anything in particular that determined your score? I'm interested in hearing more details and will reach out.

Hi Nick, sorry to hear you weren't comfortable during your stay. Our 24hr Front Desk would've been more than willing to switch you rooms if we were made aware while you were here. Our hot tub hasn't been operational for years, nor is it advertised anywhere as being so. Thanks for staying with us!

Thank you Leila for sharing your comments about your experience in Grimshaw. We're happy to hear you enjoyed your stay and hope to see you back again soon!!

Thank you so much for taking the time to share how much you enjoyed your stay! We truly appreciate it.

Hi Thomas, We're sorry to hear you were not comfortable during your stay in Grimshaw. Unfortunately the pool is closed very temporarily while we wait for a part for the heater that quit over the weekend. No Truck Parking applies to all Guests with vehicles over 1 Tonne, I can assure you your belongings were no less safe being a bit farther away from the Hotel. Our Front Desk team is available 24/7 for questions we're here to assist however we can. We do have some comfort convenience items, different pillows and blankets available upon request for our Guests. We hope to see you back in Grimshaw again!

Thank you, Nettie for staying with us and for your kind review. Happy to hear you enjoyed your time in Grimshaw even though we've been struggling with the WIFI connecting, IT is working on a fix. Hope to see you again!

Thank you Jim for the lovely review! It was a pleasure having your family stay. We hope to welcome you back again soon. Happy New Year!

We apologize, Franz your stay wasn't up to expectations. We hope to welcome you back again for another chance to improve!

Thank you Lori for staying with us in Grimshaw. We're happy to hear you enjoyed the hotel and are working on being that dream destination! Hope to see you again!

We appreciate the acknowledgement of our amazing team, Paul! Thanks so much and hope to see you back again soon.

Thanks for staying with us at Coast Grimshaw, Robert. Unfortunately we are having connection issues with our WIFI but our IT team is working on a solution as we speak. We hope to have it back up very soon!

Hi Regan, thanks for taking the time to review. I'm alarmed by your comment about blood. I don't see any notes from my team that you contacted the front desk to allow us the opportunity to provide fresh linen. We certainly would've swapped out pillows for you. We always aim to provide an incredibly clean accommodations and I am sorry we missed the bar this time. From time to time, especially in the colder months, smoke from nearby houses burning wood stoves makes its way into our building through the air exchange units on the rooftop. While sometimes unpleasant, I can assure you our fire detection systems are 100% in working order and are tested regularly to ensure the safety of everyone on site.

Thank you for your review, Murray. We hope to see you back again so we can achieve a perfect score.

Thank you Margaret, always a pleasure to have you! We would happily accept hearing your thoughts on how we can improve.

Thank you Erin for your review, we truly appreciate it!

Thank you for the review, Tanis! We're happy you enjoyed your stay in Grimshaw. See you next time!

Thank you for taking the time to leave a review, Michelle. Is there anything in particular that kept us from a higher score? Your feedback is important, we hope to welcome you back again! :) I can be reached directly at w.cooke@coasthotels.com

Hi Chuck, I am very sorry that was your experience while being accommodated at our hotel. It is definitely not our norm and I would have to agree, that is concerning. Was any mention made to the front desk while you were here regarding the cleanliness of your room to provide us the opportunity to move you to a new room that had been cleaned properly??

Thank you for staying with us, Louise!

Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable. As you shared in your review, this was not the case for you, and for this, we do apologize. Thank you, Bryan for taking the time to share a review with us. We would be happy to welcome you back in the future if you'd be willing to give us another chance to make things right.

Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable. As you shared in your review, this was not the case for you, and for this, we do apologize for the supply chain issues leaving us with only shower gel, dish soap and shampoo/conditioner, but no bar soap.Thank you, again, for taking the time to share a review with us.

On behalf of Coast Grimshaw, please accept my sincere apologies for any dissatisfaction you experienced during your visit. We aim to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that your stay was not exceptional. We agree that our rooms and decor could use some updates and we are working diligently on upgrading some hotel facilities.Unfortunately we are unable to offer discounts on reservations booked through a 3rd party site. Should you be willing to give us another chance to restore your faith in our hotel and hospitality, please reach out to me directly and it would be my pleasure to ensure your next trip is nothing short of exceptional.Once again, on behalf of our team, I extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit.

Happy to hear your stay was comfortable, Daniel! Hope to see you back again!

Thank you for the wonderful review, Greg. Here at Coast Grimshaw we know pets are part of the family too and are happy to welcome them! It makes our day! Hope to see you back again.

Thank you, David for your review!

We're happy to hear you enjoyed a restful night in Grimshaw! Thank you for leaving a review.

Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is important to us, as we strive to improve with every stay. We aim to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired on this occasion – this is very unlike us. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We fell short in this regard during your stay. I will have Maintenance inspect the room and fix the issues you've brought to our attention. Thank you. Housekeepers load and start the dishwashers while they are cleaning the room after a check out, and the clean dishes remain in the dishwasher to ensure sanitation for the next Guest :)We agree that our rooms and decor could use some updates and we are working diligently on upgrading some hotel facilities.On behalf of our team, I extend our apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit.

Thank you Margaret! We appreciate you taking the time to review your stay.

Thank you for your kind words, Kim! I hope you'll stay with us again in the future (under better circumstances) and we have more to choose from for breakfast.

We pride ourselves on creating a warm and welcoming environment for both our employees and our guests. I look forward to personally welcoming you back on your next visit to the destination!

Thanks so much for the five-star rating. We’re so pleased that you had a great stay and we look forward to welcoming you back!

Happy to hear you enjoyed your stay, Lorilie. Is there anything we can do to improve your rating from a 3 to a 5?

Thank you so much for taking the time to leave a review, Claire! Hope to welcome you back again soon.

Hi Arnold,Unfortunately sometimes with computers and booking online, overbooking does happen. We would be happy to welcome you during your next trip to or through Grimshaw. :)

Thanks for taking the time to leave a review, Dwayne. Hope to see you back again soon!

Hi Andrea thank you for staying with us! Happy to hear we were able to find room placement for you that was satisfactory. During times of high occupancy, it's not always possible to honour location REQUESTS. Hope to see you again! :)

Thank you so much, Henry! Hope to welcome you back to Grimshaw soon.

Thank you for your perfect score, Harry! It is very much appreciated.

Thank you for taking the time to review, Pat. Looking forward to welcoming you back to Grimshaw any time. Happy to hear you enjoyed the newly re-opened pool! If you have any questions during your next stay, please don't hesitate to contact the front desk at any time (our air conditioning/heat in Guest rooms is controlled directly on the unit under the window). All the best!

Thank you very much, Crystal. Hope to see you again soon!

Thank you Ryan, we look forward to seeing you again .

Thank you for the perfect score, Gary and Linda! Hope to see you again soon.

Thanks for staying with us, Shawn!

Thank you for taking the time to review your stay, Dave :)

Sorry we failed to meet expectations, Jeff.

Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay. On behalf of Coast Grimshaw, please accept my sincere apologies for any dissatisfaction you experienced during your visit. We aim to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired on this occasion – this is very unlike us. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We fell short in this regard during your stay, and we will work together with our staff to do a much better job we will perform thorough checks before any guest arrivals.Should you be willing to give us another chance to restore your faith in our hotel and hospitality, please reach out to me directly and it would be my pleasure to ensure your next trip is nothing short of exceptional.Once again, on behalf of our team, I extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit.

Thanks for taking the time to leave a review, Rick!