All in all a great hotel with friendly staff. The room was very beautiful (we got a free upgrade), clean and functional and the view was fantastic. However, it is quite inconvenient to take the shuttle to the beach and the spa each time, although the beach club is beautiful. As a 5* hotel of LHW, operations could be more flexible, in many regards, e.g., seating order if the restaurant is not full or massage hours ("the only therapist would be too tired if s/he had to massage for >50 minutes").