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홀리데이 인 익스프레스 호텔 & 스위트 콜럼버스 사우스웨스트-그로브 시티, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 506개 이용 후기 중 229개" "
평점 8 - 좋아요. 506개 이용 후기 중 152개" "
평점 6 - 괜찮아요. 506개 이용 후기 중 72개" "
평점 4 - 별로예요. 506개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 506개 이용 후기 중 24개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Tessa

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The sign about reoccuring break ins was a little worrisome, but I didn’t have any issues with this during my stay. The front desk and breakfast workers were kind. Breakfast is pretty much what I would’ve expected. The hotel was quiet. The only problem was that it didn’t seem like the shower had been cleaned, because there was like black shoe like marks on the bottom of the shower.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Madison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Brendan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Our room had mildew growing all over the bathroom vent. Our iron was covered in melted something that would have ruined our dress clothes has we not noticed. Our room phone was not connected at all. Breakfast was very subpar. It was mostly clean and enjoyable outside of that. There is also the roar of cars on the highway next to it. So if you are a light sleeper think of a different location.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean. Staff very helpful. Lots of dining options nearby
2024년 3월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2024년 4월 1일
Dear Michael,Thank you for your recent review of our property, we loved having you as a valued guest and we appreciate your kind words. We hope to see you again soon when you are in the Grove City, Oh area.

8/10 - 좋아요

Christina

가족 여행
Everything good
2024년 2월에 1박 숙박함

8/10 - 좋아요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Tracey

가족 여행
별로예요: 숙박 시설 상태 및 시설
Hallway smelled like sewer
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Erika

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Douglas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Room smelled like sewer gas, toilet was freshly caulked was the wax ring installed properly? Toilet seat was covered in debris and sheet had multiple hairs resembling pubic hair. Vert disappointed!
2023년 11월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 11월 21일
Dear Douglas,Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping and maintenance team to improve our service.

10/10 - 훌륭해요

Vera

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were close to our exit. Close to several restaurants.
2023년 11월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 11월 6일
Dear Vera,Thank you for your time in reviewing your stay, and we hope to host you again soon.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 11월 6일
Dear Andrew,Thank you for your 5 star review, we loved having you as a guest. We hope to see you again soon.

10/10 - 훌륭해요

Laurel L.

2023년 10월에 3박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 11월 21일
Dear Laurel L,We appreciate your review and recommendation. I'm delighted to know you found your stay top notch. Please find a reason to visit us again soon.

10/10 - 훌륭해요

Jarrod

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding customer service & great breakfast
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We had to change hotels as the room we were given had a sulphur smell to it. Front desk informed us that they were having issues with room 102 and 202 and we were told we would be refunded as we had to change hotels. Smell was to the point that it was making us sick
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kimari

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms had a pool was clean just would have liked the bathroom to be swept and mopped again.
2023년 10월에 2박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 10월 20일
Dear Kimari,Reflections like yours allow us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon.

6/10 - 괜찮아요

Russell 님, littleton

별로예요: 청결 상태, 직원 및 서비스
I liked the location. What I didn't like was the way I was treated from I believe the manager. I had an issue with my room and this person made me feel like it was an inconvenience for them.
2023년 10월에 2박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 10월 20일
Dear Russell,I apologize for your poor experience this week at our hotel with the staff. Please be assured I will be discussing your comments with the team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously.

10/10 - 훌륭해요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
VERY CLEAN NICE, I WOULD GO BACK THERE AGAIN.
2023년 10월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 10월 20일
Dear John,Thank you for taking the time to share your kind review. I’m glad you found our accommodations pleasant. We look forward to being your hotel of choice when in the area.

8/10 - 좋아요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Wayne

2023년 9월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 11월 6일
Dear Wayne,Thank you for staying with us. We loved being your hotel of choice while in the Grove City, Ohio area.

10/10 - 훌륭해요

CLARA

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady who ran the lobby while we were there was absolutely great! Very nice and clean. Definitely will stay here again
2023년 9월에 2박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 9월 25일
Dear Amber,Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit.

10/10 - 훌륭해요

Vincent

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 9월 20일
Dear Vincent, Thank you for your recent review of our property, we greatly appreciate it. We hope to see you again soon in the area.

10/10 - 훌륭해요

Tiera

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice place
2023년 9월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 9월 20일
Dear Tiera,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!

10/10 - 훌륭해요

Melanie

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Gary

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Janine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy friendly check in.
2023년 8월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 8월 26일
Thank you for your Kind Comments. We are glad to hear that you enjoyed your stay. Please don't hesitate to come back!

10/10 - 훌륭해요

jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Kevin

2023년 8월에 2박 숙박함

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel. Everything was top of the line except the bed. One night was all we could do on that mattress.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was amazing. The person that checked us in on Monday was wonderful and made us feel at home!
2023년 7월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 8월 2일
Dear Shawn,We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service, modern accommodations, and central location. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay.

10/10 - 훌륭해요

Chris

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Cindy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 7월에 1박 숙박함

8/10 - 좋아요

Matthew 님, Livonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Either a newly built hotel or a newly renovated one. However the owner must have cheaped out on a few things. Because of exterior lights, our room was lit up all night like it was sunset outside. Simple blackout curtains would have taken care of it….instead of sleeping with two pillows over my face to block out the light. Also the walls are very thin. We were able to hear (and laugh at) the conversations had by the guests next door. They weren’t even talking loud. But the walls are so thin. I guess that is cheaper than making soundproof rooms with thicker walls. But the hotel staff, breakfast and cleanliness were all great. The pool is really tiny but looked clean. The photos on their website make it look much larger than it it.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Stephen

2023년 7월에 1박 숙박함

8/10 - 좋아요

Sesn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very friendly and very clean
2023년 7월에 2박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 7월 17일
Thank you for your 5 out of 5. We hope to see you again!

6/10 - 괜찮아요

ROBERT

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Pstricia

2023년 6월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 7월 17일
I am terribly sorry that you were displeased with your stay, If you would like to talk about it. I would be happy to assist. Please call the Hotel directly

6/10 - 괜찮아요

Terry

연인과의 여행
좋아요: 청결 상태
My wife and I arrived and was notified that there was a little league tournament going on and we had to listen to children running up and down the hallway all evening. The front desk receptionist was not a very friendly person.
2023년 6월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 6월 28일
Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 6월 28일
Thank you for taking the time to write. I’m happy to hear that our service and convenient location made for an enjoyable stay. A return visit is the best compliment!

6/10 - 괜찮아요

John

2023년 6월에 5박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 7월 17일
Thank you for you 3 Star Review, we would love to discuss more on what we can do to improve. Please do not hesitate to call the hotel directly

10/10 - 훌륭해요

Eleanor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay.
Clean, very comfortable bed. Friendly staff. Quiet although on a busy location. Great breakfast.
2023년 6월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 6월 20일
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

10/10 - 훌륭해요

Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer setvice
2023년 6월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 6월 18일
I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice.
2023년 6월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 6월 18일
Thank you for your 5 Star Review.We hope to see you again on your next travels to Grove City Ohio.

10/10 - 훌륭해요

abbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room as clean and neat. But the bathroom floor around the tub had mold and falling apart. The vent in the bathroom was nasty.
2023년 6월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 6월 28일
We appreciate your review. Your valuable feedback is of great importance to and allows us to monitor and continually improve our property. I have reviewed your comments about the maintenance issues and will have them taken care of right away. Thank you for staying with us and we hope to have an opportunity to serve you again.

8/10 - 좋아요

Kimberly

2023년 6월에 5박 숙박함

8/10 - 좋아요

Kevin E

2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Kevin

2023년 5월에 2박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 6월 8일
Thank you for your recent review of our property. We hope to see you again soon when you are in the area.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Hotel
Great, busy location. Hotel was kept nice. You can hear the cars on the interstate.
2023년 5월에 1박 숙박함
답변 제공: Rachel S General Manager 님, 2023년 5월 16일
Thank you for your recent review of our property, we were thrilled to have you as a guest. We hope to see you again soon when you are in the Grove City, Ohio area!