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Reviews of Hyatt Regency Guam

4.5 out of 5
Hyatt Regency Guam
1155 Pale San Vitores Road, Tamuning

Reviews

8.4

Very Good

Rating 10 - Excellent. 463 out of 1003 reviews" "
Rating 8 - Good. 337 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Norman

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from The Hyatt Regency Guam Team on Mar 4, 2024
Dear M/M NormanHafa Adai from Hyatt Regency Guam.Thank you for rating us with the highest score.We look forward to welcoming you again here at Hyatt Regency Guam.Sincerely,

8/10 Good

Lowella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Jan 2024
Response from The Hyatt Regency Guam Team on Mar 4, 2024
Dear M/M LowellaHafa Adai from Hyatt Regency Guam.We appreciate your positive score and positive feedback in regards to your recent stay with us.We hope to welcome you back again soon to your home away from home!Sincerely,

6/10 Okay

Maria Teresa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Check in time is at 3:00. We came at 3:30pm however we were told room is not ready and we will be upgraded but we have to wait because the room is in progress of cleaning. So we agreed. We waited for one hour and a half before we got a room and it is not the room that we were told. Room was dusty. It has feathers of birds on the floor and has a cockroach.
Stayed 2 nights in Dec 2023
Response from The Hyatt Regency Guam Team on Jan 5, 2024
Dear Ms. Maria TeresaHafa Adai from Hyatt Regency Guam.Thank you for sharing your experience on your recent stay with us. Upon receipt of your feedback, I have shared your comments with our entire management team. Please rest assured your concerns are well noted and your feedback will be shared with the entire team as a case study.It is important to us that we continue to do what we can to improve the overall experience of our guests and receiving your feedback will allow us to identify areas where we can improve both our product and service. We look forward to welcoming you back to Hyatt Regency Guam.Sincerely,

6/10 Okay

Glaiza Vi

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Hyatt Regency Guam Team on Jan 2, 2024
Dear M/M Glaiza ViHafa Adai from Hyatt Regency Guam.We appreciate your score in regards to your recent stay with us.We hope to welcome you back again soon to your home away from home!Sincerely,

4/10 Poor

Gina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty and couldn’t get any better. You can’t tell from the pics but the bathroom is not closed off from the room. Had booked the room with the breakfast add-on, but the option disappears when you pay. Tried to contact the hotel to resolve it, but no response. The geyser fountain drowned out the ocean and the artificial frog noise was distracting.
Stayed 2 nights in Dec 2023
Response from The Hyatt Regency Guam Team on Jan 2, 2024
Dear M/M GinaHafa Adai from Hyatt Regency Guam.Thank you for sharing your experience on your recent stay with us. Upon receipt of your feedback, I have shared your comments with our entire management team. Please rest assured your concerns are well noted and your feedback will be shared with the entire team as a case study.It is important to us that we continue to do what we can to improve the overall experience of our guests and receiving your feedback will allow us to identify areas where we can improve both our product and service. We look forward to welcoming you back to Hyatt Regency Guam.Sincerely,

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Hyatt Regency Guam Team on Jan 2, 2024
Dear M/M RobertoHafa Adai from Hyatt Regency Guam.Thank you for rating us with the highest score.We look forward to welcoming you again here at Hyatt Regency Guam.Sincerely,

10/10 Excellent

Hiroshi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
I spent wonderful time during stay at this hotel. It was a convenient location from airport and there are many nice restaurants near hotel.
Stayed 2 nights in Dec 2023
Response from The Hyatt Regency Guam Team on Jan 2, 2024
Dear M/M HiroshiHafa Adai from Hyatt Regency Guam.Thank you for sharing your experience on your recent stay with us and thank you again for rating us with the highest score.We look forward to welcoming you again here at Hyatt Regency Guam.Sincerely,

10/10 Excellent

??

Stayed 3 nights in Aug 2023
Response from The Hyatt Regency Guam Team on Nov 7, 2023
Dear Valued Guest Hafa Adai from Hyatt Regency Guam.Thank you for rating us with the highest score.We look forward to welcoming you again here at Hyatt Regency Guam.Sincerely,

4/10 Poor

Alejandro

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Housekeeping was terrible. Pool was dirty. Very limited dining options this time
Stayed 5 nights in Jul 2023
Response from The Hyatt Regency Guam Team on Aug 27, 2023
Dear Mr. AlejandroHafa Adai from Hyatt Regency Guam.Thank you for sharing your experience on your recent stay with us.Upon receipt of your feedback, I have shared your comments with our entire management team. Please rest assured your concerns about our hotel is well noted and your feedback will be shared with the entire team as a case study.It is important to us that we continue to do what we can to improve the overall experience of our guests and receiving your feedback will allow us to identify areas where we can improve both our product and service. We look forward to welcoming you back to Hyatt Regency Guam.

10/10 Excellent

JoeAnn and Virgilio

Traveled with family
Liked: Amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Aug 2023
Response from The Hyatt Regency Guam Team on Aug 25, 2023
Dear JoeAnn and VirgilioHafa Adai from Hyatt Regency Guam.Thank you for rating us with the highest score.We look forward to welcoming you again here at Hyatt Regency Guam.

10/10 Excellent

David

Liked: Staff & service
Still recoverying from the typhoon
Stayed 3 nights in Aug 2023
Response from The Hyatt Regency Guam Team on Aug 23, 2023
Dear Mr. David,Hafa Adai from Hyatt Regency Guam.We appreciate your positive score in regards to your recent stay with us.We hope to welcome you back again soon to your home away from home!

8/10 Good

Juanita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Hyatt Regency Guam Team on Aug 23, 2023
Dear Ms. Juanita,Hafa Adai from Hyatt Regency Guam!We appreciate your positive score in regards to your recent stay with us.We hope to welcome you back again soon to your home away from home!

10/10 Excellent

Yeonkyung

Stayed 2 nights in Jul 2023
Response from The Hyatt Regency Guam Team on Aug 23, 2023
Dear M/M Yeongkyung,Hafa Adai from Hyatt Regency Guam.We appreciate your positive score in regards to your recent stay with us.We hope to welcome you back again soon to your home away from home!

10/10 Excellent

Nathan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing on how well this place was still functioning after the typhoon destruction. The area around the hotel was still messed up, some items were not in stock at the time of my stay, but these were minor. My only real gripe is on multiple times I informed the staff that two baby seats were broken, multiple times they were given back to me to use during my stay. I feel sorry for the first person who gets Karen'd because of this issue.
Stayed 4 nights in Jun 2023
Response from The Hyatt Regency Guam Team on Aug 23, 2023
Dear Mr. Nathan,We would like to thank you for choosing Hyatt Regency Guam. Your feedback means a lot to us and we truly appreciate your honesty. We have shared your comments with our entire management team. Please rest assured your concerns is well noted and your feedback will be shared with the entire team as a case study.It is important to us that we continue to do what we can to improve the overall experience of our guests and receiving your feedback will allow us to identify areas where we can improve both our product and service.

8/10 Good

Felicia, Rochester

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We visited this hotel shortly after the worst storm in decades, and the staff was so helpful and everybody is was just doing their best. It has a great location and we will definitely be giving it another shot as another time.
Response from The Hyatt Regency Guam Team on Aug 23, 2023
Dear Ms. Felicia,We would like to thank you for choosing Hyatt Regency Guam. Your feedback means a lot to us and we truly appreciate your kind words in recognition to our supportive staff members who went out of their way creating memorable experience during your stay. Thank you again for taking the time sharing your review online and we hope to welcome you back again soon to your home away from home!

8/10 Good

Edmund Emmanuel

Liked: Cleanliness, staff & service
Overall ok
Stayed 2 nights in Jun 2023
Response from The Hyatt Regency Guam Team on Aug 23, 2023
Dear Mr. Edmund,Hafa Adai from Hyatt Regency Guam.We appreciate your positive score in regards to your recent stay with us.We hope to welcome you back again soon to your home away from home!

10/10 Excellent

Anna

Traveled with family
Liked: Staff & service, property conditions & facilities
I liked how spacious the rooms were and pretty surprised with how quick the elevators were. Definitely would stay there again when the occasion rises. Everything was very clean and convenient
Stayed 2 nights in Jun 2023
Response from The Hyatt Regency Guam Team on Aug 23, 2023
Dear Ms. AnnaWe would like to thank you for choosing Hyatt Regency Guam on your recent trip. Your feedback means a lot to us and we are happy you had a wonderful experience.We hope to welcome you back again soon to your home away from home!

10/10 Excellent

Joanne

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2023
Response from The Hyatt Regency Guam Team on Apr 25, 2023
Dear Ms. JoanneHafa Adai from Hyatt Regency Guam.We appreciate your positive score in regards to your recent stay with us.We hope to welcome you back again soon to your home away from home!Sincerely,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that they had a bathtub Did not like toooo difficult to get in snd out The Deli sandwich was on TERRIBLE bread so not the Hyatt brand
Stayed 1 night in Mar 2023
Response from The Hyatt Regency Guam Team on Apr 14, 2023
Dear Ms. Susan,Hafa Adai from Hyatt Regency Guam.We appreciate your positive score in regards to your recent stay with us.We hope to welcome you back again soon to your home away from home!Sincerely,

10/10 Excellent

brandi, Palmer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing friendly & helpful. Gorgeous, clean grounds, rooms & common areas. Beach was breathtaking & clean. It was a perfect stay!
Stayed 1 night in Feb 2023
Response from Nicole on Apr 10, 2023
Dear M/M BrandiHafa Adai from Hyatt Regency Guam.Thank you for your positive feedback and we are happy to hear that you had a great experience. We look forward to welcoming you again here at Hyatt Regency Guam.

8/10 Good

Robert F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 19 nights in Jan 2023

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Stayed 7 nights with large family (2 parents, 1 grandma & 4 kids; 0, 3, 6 &10). Deluxe ocean front rooms were very clean & comfortable. The children absolutely loved the pool especially the slide; beach was nice and kids enjoyed some basic snorkeling; enough variety of fish and coral for kids but better at nearby Gun Beach. Breakfast buffet included in our rate was very good with enough variety and worth the bit extra per night. Most dinners were outside with several options within walking distance. We had some meals at Kitchen Cafe & poolside which were good and actually reasonably priced when compared to outside restaurants. The only constructive critique might be to have beach chairs, umbrellas & service available FOC. Not really that big of a deal though. The best part of our stay was the fantastic staff in every department. Our trip was great but we had a problem at the end resulting in my wife and infant daughter needing to stay behind and I had to return to Tokyo with rest of the family on Christmas eve. The staff here went above and beyond doing what they could to lessen the impact of this very unpleasant experience for us. It was clear that they genuinely cared and even offered to help in their off time if we needed anything. I would like to personally thank Conrad and the entire team at Hyatt Regency Guam. Their personal touch is what makes a difference in customer experience and why we will be back with them again very next chance we get!

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was awesome and the room with ocean view was amazing. The room service selection was not great. There was not enough variety and the food that we did order was not good at all. The breakfast was amazing but quite expensive. The ambience at the hotel was beautiful and the staff was helpful and friendly.

10/10 Excellent

Anthony

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice ahd the elevators worked great, the staff was friendly and helpful. Breakfast was buffet style and included standard cooked dishes like eggs and bacon. There was also bread, muffins and Nutella. The tables and chairs were also nice and the atmosphere was good. The wifi worked great.
Stayed 5 nights in Nov 2022

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Marc Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are amazing!
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Hospitality & Discretion Training Required
Housekeeping staff was excellent. Pool bar staff unpleasant and slow, pools were excellent. Some of the servers at Kitchen Cafe buffet breakfast were intrusive. Was often told “fully booked but will waitlist you” when trying to reserve lunch and dinner tables at Kitchen Cafe and Niji restaurants. The front desk staff, which you must call for table reservations, room service -for everything, seemed to become less judgmental and much more respectful once my stay was based on a hotels.com booking.
Stayed 2 nights in Aug 2022
Response from Hyatt Regency Guam Team on Aug 15, 2022
Hafa Adai and warm greetings from Hyatt Regency Guam. Thank you for taking time to share your feedback. We are sorry that your experience with us was less than ideal. With your valuable feedback, we will work harder to develop and improve our services and ensure a better experience on your next visit. We will try our very best to provide you a clean, safe, and comfortable environment. We look forward to having you stay with us again soon in the future. Sincerely,

8/10 Good

Vicente

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was really nice, because it was an upgraded room due to poor check-in process. Upon arriving at the hotel for checking in at the scheduled 3pm check in time, I was told that the room was not ready. I was told to wait in the lobby until they could fix the room. I was okay with it until the front desk clerk told me that I just booked the hotel the same day. Regardless, whether it’s the same day or not, I already paid for the hotel. Therefore, I was expecting a room to sit and relax. I was given a complimentary happy hour and a late check out and free breakfast. I guess that made up for the delayed check in. But I hope in the future, I could just get the room and relax.
Stayed 1 night in Jul 2022
Response from Hyatt Regency Guam Team on Aug 3, 2022
Dear Vincente, Thank you for your valuable feedback! We sincerely apologize for the inconvenience you have experienced due to the delayed check-out. We will further try our best to ensure that such experience does not happen again to you or to any other guests visiting Hyatt Regency Guam. We do hope for your future visit and hope that the experience we provide will be better than your previous experience. Once again, thank you for your valuable feedback and hope to have you again.

10/10 Excellent

Kenji

Traveled with family
Liked: Staff & service
The location is nice. Not only shopping, but access to beach as well. The pool is also nice. But it seems the building is a little old.
Stayed 3 nights in Jul 2022
Response from Hyatt Regency Guam Team on Jul 19, 2022
Dear Kenji, Thank you for choosing Hyatt Regency Guam and for sharing your experience. We are so pleased to learn that our team helped make your stay even more enjoyable. We look forward to welcoming you back to the hotel and our restaurants again very soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Very nice. Got a upgrade. Everything clean and staff friendly. Don't use their airport shuttle – it's $75 one-way. I took a cab for under 30
Stayed 1 night in Jul 2022
Response from Hyatt Regency Guam Team on Jul 18, 2022
Dear Elizabeth, Thank you for choosing Hyatt Regency Guam and for sharing your experience. We are so pleased to learn that our team helped make your stay even more enjoyable. We look forward to welcoming you back to the hotel and our restaurants again very soon.

8/10 Good

Cody

Stayed 1 night in Jul 2022

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is so full that we couldn’t get cleaning services every day.
Stayed 4 nights in Jun 2022
Response from Hyatt Regency Guam Team on Jul 18, 2022
Hafa Adai and warm greetings from Hyatt Regency Guam. Thank you for taking time to share your feedback. We are sorry that your experience with us was less than ideal. With your valuable feedback, we will work harder to develop and improve our services and ensure a better experience on your next visit. The safety and well-being of our guests and colleagues has always been of utmost importance to us. We will try our very best to provide you a clean, safe, and comfortable environment. We look forward to having you stay with us again soon in the future. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Hyatt Regency Guam Team on Jul 18, 2022
Thank you for choosing Hyatt Regency Guam and for sharing your experience. We are so pleased to learn that our team helped make your stay even more enjoyable. We look forward to welcoming you back to the hotel and our restaurants again very soon.

10/10 Excellent

Kathleen, Tamuning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this Hyatt. The staff was extremely pleasant and helpful. The hotel is classy and the grounds/pool are fantastic and beautifully landscaped. It was not too crowded so we enjoyed the many different areas of the pool, it’s waterfalls and slides. Great for the kids. Only wish elevators were a little closer to our room and that the hotel had a small store that was open later. Beautiful room as well; however, we noticed a subtle smell coming from the headboard, possibly from adhesive used to secure the padding to the board or from the paint as they appeared to be brand new. Shower water pressure not so strong but not such a biggie with me. Would stay at this hotel again when in Guam.
Stayed 4 nights in May 2022
Response from Hyatt Regency Guam Team on Jun 21, 2022
Thank you for choosing Hyatt Regency Guam and for sharing your experience. We are so pleased to learn that our team helped make your stay even more enjoyable. We look forward to welcoming you back to the hotel and our restaurants again very soon.

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in May 2022
Response from Hyatt Regency Guam Team on May 9, 2022
Dear Evangeline, Thank you for choosing Hyatt Regency Guam and for sharing your experience. We are so pleased to learn that our team helped make your stay even more enjoyable. We look forward to welcoming you back to the hotel and our restaurants again very soon.

10/10 Excellent

Michael, Yigo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Guam never disappoints!
Stayed 1 night in Feb 2022
Response from Hyatt Regency Guam Team on Feb 28, 2022
Dear Michael, Thank you for choosing Hyatt Regency Guam and for sharing your experience. We are so pleased to learn that our team helped make your stay even more enjoyable. We look forward to welcoming you back to the hotel and our restaurants again very soon.

2/10 Terrible

ROBERT

Stayed 2 nights in Feb 2022

8/10 Good

Darin

Stayed 3 nights in Feb 2022

8/10 Good

Gerald Craig, Beaverton

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great. Front desk was able to upgrade our room.
Stayed 2 nights in Feb 2022
Response from Hyatt Regency Guam Team on Feb 17, 2022
Thank you for choosing Hyatt Regency Guam and for sharing your experience. We are so pleased to learn that our team helped make your stay even more enjoyable. We look forward to welcoming you back to the hotel and our restaurants again very soon.

10/10 Excellent

Laura Raeunn Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 6 nights in Jan 2022
Response from Hyatt Regency Guam Team on Feb 17, 2022
Thank you for choosing Hyatt Regency Guam and for sharing your experience. We are so pleased to learn that our team helped make your stay even more enjoyable. We look forward to welcoming you back to the hotel and our restaurants again very soon.

8/10 Good

christopher, covington

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 7 nights in Jan 2022
Response from Hyatt Regency Guam Team on Jan 26, 2022
Dear Christopher, Hafadai! Thank you for your stay and valuable feedback. We sincerely appreciate your patronage and hope that your stay with us was a wonderful one. We will strive continuously to provide quality service, clean and comfortable stay, and also develop further to welcome you on your next stay with us in the future. Once again we would like to sincerely thank you for staying with us and hope for your visit anytime. Thank you,

4/10 Poor

Fabrice

Stayed 4 nights in Dec 2021

10/10 Excellent

Al

Stayed 4 nights in Dec 2021

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 5 nights in Dec 2021
Response from Hyatt Regency Guam Team on Jan 19, 2022
Dear Matthew, Hafa Adai and warm greetings from Hyatt Regency Guam. Thank you for taking time to share your feedback. The safety and well-being of our guests and colleagues has always been of utmost importance to us. We will continue to try our best to provide you a clean, safe, and comfortable environment. We look forward to having you stay with us again soon in the future. Sincerely,

2/10 Terrible

Michael

Stayed 4 nights in Dec 2021

4/10 Poor

Terry

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are very dated which was very disappointing.
Stayed 1 night in Dec 2021
Response from Hyatt Regency Guam Team on Jan 19, 2022
Dear Terry, Hafa Adai and warm greetings from Hyatt Regency Guam. Thank you for taking time to share your feedback. We are sorry that your experience with us was less than ideal. With your valuable feedback, we will work harder to develop and improve our services and ensure a better experience on your next visit. The safety and well-being of our guests and colleagues has always been of utmost importance to us. We will try our very best to provide you a clean, safe, and comfortable environment. We look forward to having you stay with us again soon in the future. Sincerely,

10/10 Excellent

Woo Yeon

Stayed 3 nights in Nov 2021
Response from Ki on Jan 19, 2022
Dear Woo Yeon, Hafa Adai and warm greetings from Hyatt Regency Guam. Thank you for taking time to share your feedback. The safety and well-being of our guests and colleagues has always been of utmost importance to us. We will continue to try our best to provide you a clean, safe, and comfortable environment. We look forward to having you stay with us again soon in the future. Sincerely,