2 개의 레스토랑, 아침 식사 제공

엘 만그루브 파파가요, 오토그래프 컬렉션 여행 후기

4.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 410개 이용 후기 중 273개" "
평점 8 - 좋아요. 410개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 410개 이용 후기 중 27개" "
평점 4 - 별로예요. 410개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 410개 이용 후기 중 7개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Blake

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wouldn’t go back. Terrible food - a few other guests were sick from the Mediterranean spot (thank god for Haciendo Bleu 5 minutes away, ginger is great too). Drinks take at least 20 minutes. Unfriendly front desk staff (rest of the staff was nice and wanted to help but clearly work out of fear). It’s in a swamp, not the nicest areas around here. Bugs in all rooms. Weird vibes as half of this is an adults only resort and the other half is full families. The lighting (very dark and poorly pointed) and finishes are all junk as it’s falling apart (tile and decking were cutting many people in the pool). Strips of attitude that does go is pulling up like cheap carpet. I don’t know exactly how to put it in works other than a bad episode of the white lotus where you go to die. Luckily we made friends with a number of people staying and made the most of it but look around. It is not a Marriott grade resort,
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Sevda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for a high end getaway
2024년 1월에 9박 숙박함
답변 제공: Jonathan Guzmán. 님, 2024년 3월 6일
Hello Dear Stephanie.Thank you so much for your comments.We cant wait to host you againKind Regards.Jonathan Guzmán: Guest Relation Manager.

6/10 - 괜찮아요

Andrew

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jonathan Guzmán. 님, 2024년 3월 6일
Hello Dear Stephanie.Thank you so much for your comments.We cant wait to host you againKind Regards.Jonathan Guzmán: Guest Relation Manager.

6/10 - 괜찮아요

Shanna

좋아요: 직원 및 서비스, 편의 시설/서비스
Pros Staff was very nice. Very quiet place to stay. Maid service was very attentive to details Beautiful pool and beach area! Loved those Cons Its a minimum of 20 minutes driving from anywhere Our room had no hot water- they did fix it within the hour Our coffee pot wouldn’t work. They did fix it The coffee pot had old water with bugs floating in Our biggest issue was with Expedia. They advertised this as all inclusive. I had the screen shots of this. When we got there we were told it was not. We called Expedia and said it was in the fine print. I asked what about the very large letters saying all inclusive. They said it wasn’t their problem. Don’t believe I can use Expedia again
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

elizabeth

가족 여행
좋아요: 편의 시설/서비스
This is a top notch hotel and provides everything you need. Abundant pools, great food choices and a great staff. Highly recommend.
2024년 1월에 3박 숙박함
답변 제공: Concierge 님, 2024년 1월 20일
Hi Elizabeth.We are very happy to heard that.Thank you again for sharing your experience.We hope to see youy soon in our property.Best

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect!
2024년 1월에 2박 숙박함
답변 제공: Jonathan Guzmán. 님, 2024년 3월 6일
Hello Dear Stephanie.Thank you so much for your comments.We cant wait to host you againKind Regards.Jonathan Guzmán: Guest Relation Manager.

10/10 - 훌륭해요

aschen-leighe 님, milwaukee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jonathan Guzmán. 님, 2024년 3월 6일
Hello Dear Aschen-leigheGreetings from El Mangroove and thanks for you comments.Kind regards.Jonathan Guzmán- Guest Relations Manager

4/10 - 별로예요

Matt 님, Bozeman

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We paid nearly $500/night for a room with a view of a chain link fence and construction behind it, the room had a hint of sewer gas smell which was in the bedding, and they wouldn’t move us to another room. We ordered room service the first night and my wife got food poisoning and spent our three days at the hotel in the room very sick, and the staff responded to us with, “you should have told us of any allergies you had before ordering”, completely ignoring it was food poisoning from a margherita pizza! Huge disappointment from a Marriot hotel and for ruining our 25th wedding anniversary trip and first time to Costa Rica. I’ll never stay at an AC Marriot hotel again.
2024년 1월에 3박 숙박함
답변 제공: Jonathan Guzmán. 님, 2024년 3월 6일
Hello Dear Matt.Greetings from El Mangroove.Apologies for the inconvenience on the property.I want to contact you, if you can share with me your email address, I will be more than glad.Looking forward to hearing from you.Kind regards.Jonathan Guzmán- Guest Relation Manager

8/10 - 좋아요

Benoit

2024년 1월에 1박 숙박함
답변 제공: Jonathan Guzmán. 님, 2024년 3월 2일
Hello Dear Benoit.Thank you so much for your comment.We can wait to host you again.Kind regards.Jonathan Guzmán: Guest Relation Manager

6/10 - 괜찮아요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is beautiful and built exclusively by and for the environment it is in. Only one complaint: their room cleaning team is lacking.
2024년 1월에 6박 숙박함
답변 제공: Jonathan Guzmán. 님, 2024년 3월 2일
Hello Dear Victoria.Greetings from El Mangroove.Thank you su much for your comment, we feel so glad to heard that you enjoyed the property, and regarding the HSKP team, we so apologies for the invonvenience. We will do a following up with our team.Kind Regards.Jonathan Guzmán: Guest Relation Manager.

10/10 - 훌륭해요

Richard

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Jonathan Guzmán. 님, 2024년 3월 1일
Hello Dear Richard.Thank for your post.We can wait to hosst you again.Kind regards.Jonathan Guzman: Guest Relation Manager.

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I celebrated my birthday and there was a hiccup on the first night. However they took accountability and made sure that the rest of the stay was magical. Jesus was amazing. The staff was always friendly and safety was very important to this team. Was able to get transportation to wherever we wanted to go. Airport transportation was a little pricey but glad they had it in place. Food was good.
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

muhammad

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Food was not tasty at all
2023년 11월에 4박 숙박함

6/10 - 괜찮아요

Driss

좋아요: 청결 상태, 직원 및 서비스
A couple retreat in Costa Rica.
We spent a week at the hotel in Papagayo. Overall the hotel state is not too bad, rooms are dark and oldish, needs some renovations. There’s no room with sea views, very surpising… Humidity problem inside the rooms, aircon needs to be upgraded. Food menu has to be redone, not tasty and overpriced for what you get. Overall disappointing…
2023년 9월에 6박 숙박함
답변 제공: Concierge 님, 2023년 9월 9일
Dear Mr. Driss.I appreciate you leaving us your opinion.I have spoken with the departments involved about each point mentioned.The improvement of our service is day by day, in terms of facilities, part of the concept of our hotel is the low luminosity in the areas, but we are working on this point without losing the originality of the concept.We hope you will give us the opportunity to stay with us again, and meet all of your expectations.Kindly,

6/10 - 괜찮아요

Driss

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Concierge 님, 2023년 8월 27일
Greetings from El Mangroove Hotel!Dear Driss,We appreciate your stay with us and look forward to meet you back at El Mangroove.Kind regards,Carlos Amador-ConciergeEl Mangroove Hotel

10/10 - 훌륭해요

Sami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here for a week as a family. Everything was exceptional. Despite construction in the neighboring area, there was no disruption. Staff was great. Location is excellent. A separate pool provided a nice escape for the adults and the kids didn’t want to leave the pool and play area all day.
2023년 8월에 6박 숙박함
답변 제공: Concierge 님, 2023년 8월 24일
Greetings from El Mangroove Hotel!Dear Sami, We appreciate your comments and continue working to provide the best experience. Thank you for allowing us to be part of this trip in Costa Rica. We hope to have you back at El Mangroove.Best regards,Carlos AmadorConcierge-El Mangroove Hotel

10/10 - 훌륭해요

Rodney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was awesome, all of them. The food was great and had options of three different restaurants. Would definitely recommend to go there!
2023년 7월에 8박 숙박함
답변 제공: Concierge 님, 2023년 8월 24일
Greetings from El Mangroove Hotel!Dear Rodney, We appreciate your comments. We continue working to provide with the best experience. We hope to have you back at El Mangroove.Best regards,Carlos AmadorConcierge-El Mangroove Hotel

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel and staff
2023년 7월에 4박 숙박함
답변 제공: Concierge 님, 2023년 8월 24일
Greetings from El Mangroove Hotel!Dear Jose, Thank you so much for your comments. We continue working to provide with the best experience. We hope to have you back at El Mangroove.Best regards,Carlos AmadorConcierge-El Mangroove Hotel

6/10 - 괜찮아요

Kamal Ahmad 님, Dearborn

2023년 7월에 1박 숙박함
답변 제공: Concierge 님, 2023년 7월 26일
Dear Mr. Ahmad,Thank you so much for letting us be your hosts in Costa Rica. We hope you enjoyed from El Mangroove, we look forward for your next visit with us.Best regards,

10/10 - 훌륭해요

assi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super friendly people and staff, amazing food and so green and clean.
2023년 6월에 5박 숙박함
답변 제공: Concierge 님, 2023년 6월 29일
Greetings From El Mangroove Hotel!Dear Assi,We are very glad you could enjoy from our property and the beauties of Costa Rica.We look forward to your next visit with us!Warm regards,

10/10 - 훌륭해요

Ho Ying

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, safe and comfortable.
2023년 5월에 2박 숙박함
답변 제공: Concierge 님, 2023년 5월 26일
Greetings from El Mangroove Hotel!Dear Ho,We appreciate your visit and hope you have enjoyed from the beauties of our country.It was nice to have you on our property and hope to have you back!Best,

6/10 - 괜찮아요

Ricardo

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Underwhelming dining choices, breakfast is not included in an overpriced experience. Limited beachfront, better spots elsewhere.
2023년 5월에 3박 숙박함
답변 제공: Concierge 님, 2023년 5월 23일
Dear Mr. Ricardo, Greetings from El Mangroove!We appreciate your comments.We are doing our best to make dinning options for all our costumers. Regarding our breakfast, we have buffet style and a la carte menu, some reservations comes with breakfast incluided, the ones that does not can choose between the options I mentioned.Once again, thank you for your visit.Kindly,Concierge Department

10/10 - 훌륭해요

Alexander 님, Miami Beach

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Aida

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice resort! Great staff, convenient access to the beach, good restaurants on premises.
2023년 4월에 2박 숙박함
답변 제공: Concierge 님, 2023년 5월 2일
Dear Aida,Greetings from El Mangroove!Is good to know you enjoyed our gastronomy. Each of the restaurants has a unique concept and different from each other.Regarding the beach, we are glad to hear that you were able to enjoy the sunsets and the calm waters of Playa Panama.Thank you for your visit.

6/10 - 괜찮아요

Wendy

좋아요: 청결 상태
Construction ongoing and noisy near one building/set of rooms. All day including Sunday.
2023년 4월에 3박 숙박함
답변 제공: Concierge 님, 2023년 4월 23일
Dear Ms. Wendy.Good morning, we apologize for this inconvenience.We hope that this inconvenience has only affected part of your stay, and that you and your family have been able to enjoy our facilities.Our goal is that our clients can receive excellent service and can create beautiful memories to share.

10/10 - 훌륭해요

BABAR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The resort was just amazing. Cleanliness 10/10 and property was gorgeous. Staff were very friendly and courteous. They pay extra attention to details and you can’t walk away not feeling better connected with nature and yourself. The beach is not crowded at all and the water was warm.
2023년 3월에 6박 숙박함
답변 제공: Concierge 님, 2023년 5월 2일
Greetings from El Mangroove!we are very happy to heard you had an amazing experiences in our property, that you enjoed the Panama Beach area. We will say to our staff yor feedback.we hope to see you soon, If you ever come back remeber the Pura vida style!

10/10 - 훌륭해요

Adriane

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort. Would suggest better lighting in the sink area.
2023년 2월에 4박 숙박함

8/10 - 좋아요

Nelson

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful, new hotel. The D2D staff were nice and friendly. We travelled with 2 girls, age 4 and 7. I was disappointed that the kids club “guppies” wasn’t in service with no alternatives. It was listed as a service during the booking. We wouldn’t have stayed there if we knew. When I asked the front desk all they offered was an expensive 3rd party baby sitting service. I got the impression sometimes they’d prefer this be an adult resort. I travel a lot but don’t normally write reviews but I wish someone gave me the heads up about this in advance. Love Costa Rica and the people.
2023년 1월에 4박 숙박함

8/10 - 좋아요

Phillis 님, Dallas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함

8/10 - 좋아요

Andrea 님, Sperryville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at this resort. Our room was large and comfortable with a few odd design features. This property is not walking distance to anything worth seeing, so you are relegated to the property. Food was fresh and well prepared. Spa had limited availability and needs more capacity. Exercise room is just basic and could use some upgrading. Staff were friendly, especially Adrian, who brought us mangos when we mentioned that we liked them. We enjoyed the limited hiking offered on the beach path and swimming in the lap pool. A nice place to relax.
2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Georges

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Darrel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very unique environment. I really liked the live dinner music.

10/10 - 훌륭해요

Andrew

10/10 - 훌륭해요

James

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Marisol

2022년 8월에 2박 숙박함
답변 제공: Arthur Viot. 님, 2022년 8월 23일
Estimada Marisol,Agradecemos su calificacion!Esperemos poder recibirla de nuevo pronto!

10/10 - 훌륭해요

Colette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful El Mangroove
Absolutely beautiful place, lovely welcome by staff who could not have done more to make us feel at home. The grounds are well kept and the pool areas are stunning. Our room (Nesto suite) was large and comfortable. Would definitely return!
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a wonderful stay at El Mangroove! Beautiful property, very nice staff, a tasty food. Great for families and couples. Would highly recommend staying here if you want an upscale luxury experience!
2022년 7월에 5박 숙박함
답변 제공: Masiel 님, 2022년 8월 2일
Thank you very much for your comments, we will share them with our staff. We are glad to know that you liked our gastronomic offer. Thank you once again for choosing El Mangroove. Masiel Chana| Concierge concierge@enjoyhotels.net 2105-7575 Ext 609

4/10 - 별로예요

Ian

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Room opposite building works
Hotel grounds were nice, restaurant was good and the food was very good. Really disappointed in the room, which was one of three opposite the building works. These works started at 0700 and finished just after 2100, so sitting on the balcony in the evening was not an option. The view was an eyesore and for $300 a night, room only I did not expect this, even more disappointing was the lack of action to resolve the problem. The hotel did not appear more than 50% full based on numbers of people at the pool & restaurant, so I cannot fathom why they would assign the three rooms facing the building works. If no further rooms of a similar standard were available then guests should be upgraded, rather than be given this view. We also had an issue with a reservation made for one of the resort fee benefits (coffee tasting), this did not happen on the 10th as per the booking made the previous day with the front desk. To be fair to Josue, we were given the coffee tasting at breakfast on the 11th, however the manager did not provide any alternative or resolution over the room which was the bigger issue. Complained at the front desk about the room, just got a sorry, raised it again at check out, got another sorry. Upon returning home complained to Marriott and they reverted it back to the hotel and still waiting to hear back 2 weeks later. As a Marriott Bonvoy member I would expect better service upon raising a complaint, particularly when photo & video evidence was provided.
2022년 7월에 3박 숙박함
답변 제공: Masiel 님, 2022년 8월 2일
Dear Mr. Ian Thank you for your feedback. We apologize for the inconveniences and misunderstandings during your stay as we mentioned in the other platforms. Best,

6/10 - 괜찮아요

Sarah 님, Halifax

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The staff was absolutely terrific. A to the front desk, the bell staff, the restaurant staff. My only real concern is accessibility. There is no elevator to the second floor. The stair railings were loose. Some of the paths were very slippery and some were treacherous in the dark. There was a ramp into the pool, but it was slippery and there was no railing. So, great staff and interesting concept but some problems for anyone with a cane.
2022년 7월에 1박 숙박함
답변 제공: Arthur Viot. 님, 2022년 7월 26일
Dear Sarah, We appreciate your time to comment your experience with us. Your comments are more than important to improve our services. It will be a pleasure to warmly welcome you back, soon!

10/10 - 훌륭해요

Wendy

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Jasmine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had such a pleasant stay at El Mangroove, the staff was so warming & welcoming! Heidy, Felix, Esther, and many more made us feel so welcomed. The food selection was amazing we didn’t need to leave the hotel, thank you Mangroove for making us feel so special.
2022년 7월에 2박 숙박함
답변 제공: Arthur Viot. 님, 2022년 7월 26일
Dear Jasmine, We appreciate your time to comment your experience with us. Your comments are more than important to reinforce our commitment to provide an excelent service to our distinguished guests. It will be a pleasure to warmly welcome you back, soon!

10/10 - 훌륭해요

Melissa

2022년 7월에 2박 숙박함

8/10 - 좋아요

Emily

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2022년 5월에 4박 숙박함

8/10 - 좋아요

Madhwari

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property!
2022년 5월에 1박 숙박함
답변 제공: Arthur Viot 님, 2022년 7월 26일
Dear Madhwari, We apprecite you take this time to share your comments about your experience with us. We hope to warmly welcome you back soon!

10/10 - 훌륭해요

Paolo 님, Conroe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the hotel! The hotel is beautiful and clean and the view of the beach is gorgeous!
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Diederik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Kameron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A visually stunning hotel
A visually stunning hotel. Top notch staff, the best trained we encountered in CR. Room was very comfortable, great beds. Sits in a mangrove, so loads of bugs. Very expensive food. Isolated from culture, but that is what gringos seem to like.
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Amazing food, great staff
2022년 4월에 4박 숙박함

10/10 - 훌륭해요

Cecilia 님, Woodbridge

2022년 4월에 1박 숙박함