Dear Gay,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects, as our priority is to provide a professional service at all times and to ensure a relaxing stay to all of our visitors.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Sylvia R,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Catherine,Thank you for your feedback, We are sorry that we did not live up to your expectations with regard to our wide and varied gastronomic offer served in our facilities.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would welcome the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to delivering 100% satisfaction.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Carlos F,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Michael O.,We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right.We will be following this up further, as it is our hope you will consider a future visit, in order to experience the level of hospitality that is typical of our hotels.Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Cassandra, Thank you for sharing your positive review on Expedia.While we are glad that you highlighted our friendly colleagues, we are very sorry for the inconveniences that you encountered during your stay. We regret that you did not agree with our new booking system for the theme restaurants. These changes have been made due to previous comments and suggestions received from other guests. Please know that your feedback is of tremendous importance to us. We will share your thoughts to our General Manager so that it can be taken into account when deciding which system we will be kept in the near future. We hope you will visit us again in the future to see how we have grown through feedback like yours.Kind regardsHotel Riu Palace Costa RicaOnline Reputation Manager

Dear Cindy,we appreciate you taking the time to share your review here!We are happy to know that overall you were pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Ingrid,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that overall you enjoyed your stay, in the Hotel Riu Palace Costa Rica. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Donavon,Thank you for taking the time to provide your feedback in regards to your recent stay with us.We are pleased to hear that you appreciated the hotels cleanliness and the staff members great service, however, we really regret not being able to give an outstanding service, despite our genuine efforts and that your experience with us was not what you expected and we apologize for the inconvenience. We hope that you will decide to return to visit us soon to allow our team to demonstrate improvements achieved from your feedback.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Haley,Thank you for your comment, We are pleased to hear that our wonderful staff took care of you in a professional and friendly manner.We are also glad that you enjoyed the wonderful beach and our gastronomic offer.Please be assured that we have carefully recorded your comments and addressed them with the relevant teams and are committed to continuous improvement.We would like you to give us the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to offering you 100% satisfaction.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Amirhossein,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Ana,We always recommend to leave the full name on feedbacks, so that we can do the proper follow up of what you are stating and assist you when applicable.We are truly saddened to read that despite our best efforts, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Jorge,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Truly, this is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge. Please accept our apologies.We hope we have the opportunity to welcome you again soon.Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

DearAmelia,Thank you so much for your nice words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Palace Costa RicaOnline Reputation Manager

Apreciada TaimiGracias por su comentario,Nos apena su valoración ya que consideramos que no hubo nada que fuera de su agrado.En nuestra página web encontrará la amplia y variada gama de hoteles de los que disponemos y, la información correspondiente a cada uno de ellos. Estamos convencidos de que encontrará el que más se adapte a sus necesidades.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Julie,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Odell,We cannot thank you enough for your great feedback.We will pass on your kind words to our lovely team!It is fantastic to learn you had a good time.We would love to welcome you again soon.Loving Greetings!Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Bernard,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Pritpal,Many thanks for choosing Riu and for sharing your experience with us.We are saddened to hear that your recent stay did not match your expectations in all aspects, as we are always maintaining a strong commitment to dedicated service. Your experience is not reflective of the quality service we wish to provide, and we will forward your comments to the responsible team to look into your concerns. We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.We remain sincerely,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Kenyatta sean, Thank you for the lovely review!We are delighted to hear you enjoyed your time at Hotel Riu Palace Costa Rica! It is also fantastic you appreciated our friendly staff, and delicious food selection. The happiness and satisfaction of our guests is our top priority and for this reason your praise lets us know we are doing our job well. Of course, we also take into account the areas where you see room for improvement.We do hope to host you again soon for the perfect stay you deserve.With appreciation, Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Ann M,Honestly, you can't imagine how satisfying it is to read reviews like yours, from which we can see how much you enjoyed your stay with us.We note that we lived up to your expectations on the points that you have rated us and we thank you for letting us know.We look forward to enjoying your company again soon.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Sejla,We appreciate your feedback, we will take note of your comment and evaluation, when making the right arrangements.Thank you very much for staying with us.We are really sorry to read of your dissatisfaction. The department in charge will be notified.Hoping to have the opportunity to host you again.Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Zaherul,Your compliment is very appreciated, we are very pleased to read you liked it.Thank you very much!We will continue to work in order to improve our services and we would love to welcome you again very soon.Warmest wishes, Zaherul!Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Debbie,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Elizabeth,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Hamzeh,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! It would be a privilege to host you again soon. Have a lovely day. Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Lori,We would like to thank you for taking the time to write a review. We are very sorry to hear that you had some difficulties connecting to our WiFi in your room. We would have liked to have been informed about your inconveniences regarding this matter during your stay so we could have helped you to enjoy a pleasant holiday. We hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Danny,Thank you for visiting us.We are glad to hear that you enjoyed your stay and we are pleased to note your feedback as it is very important for us to know your impressionsPlease visit us again soon at any of our facilities, we look forward to providing you with the 100% satisfactory experience that we are known for.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear John,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We assure you that these are not the standards that are reflective of the hotel.Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Natalia Renee,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.Please be assured that your comments have been noted and will be taken up with the appropriate departments.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Jose Luis,Thank you for your review, We are really pleased with the wonderful feedback you have given us.You can be assured that we will record your comments and take them up with the appropriate departments.We would be delighted if you could visit us again and have another equally enjoyable experience for you.Also, please know that we have been very satisfied with our work as well as with the service we have given you.We hope you will visit us again soon..Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Roger,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you enjoyed the Hotel Riu Palace Costa Rica.We look forward to host you again soon. Have a lovely day. Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Jeannette,We are delighted that your stay with us was a success and we are glad that you enjoyed the service we provide to our guests.Please rest assured that we have noted your observations and will address them with the relevant departments.We hope that soon you can return to live an even better experience among us.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager

Dear Tracey,Thank you very much for your nice words and for your fantastic rating.We are very happy that you had a good vacation with us!We hope to welcome you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace Costa RicaOnline Reputation Manager