Thank you for your score. We hope to see you back soon!

Muito obrigado por seus comentários. Estamos felizes por você desfrutado sua estadia conosco e estamos ansiosos para servi-lo novamente.

Thank you for taking the time to respond the small questionaire. We hope to see you back in San Miguel soon!

We are very sorry for the inconveniences you had during your stay. We are constantly working on the mold issues in our rooms, as San Miguel´s temperature is of no help in this matter. In regards to the internet, we have a large antena, routers and have been working on this for a very long time. Unfortunately San Miguel´s buildings have this same issue because the walls are very thick and we have worked with many internet providers but we can´t seem to have solve the problem. We will continue working on a couple of solutions until we find the best alternative. We are glad that our staff helped you with the water leak and we are very sorry that the maid tossed your vitamins. San Miguel´s centro is very loud as any other downtown city, we have a sister hotel, located 13 kms away from the center. It´s very peaceful and surrounded with trees and mountain views. We hope to see you back soon at any of our 2 propperties and we will ensure that you have a very pleasant stay!

Lamentamos mucho los inconvenientes que tuvieron durante su estancia. Hemos estado trabajando con una nueva compañía de fumigación y hemos estado corrigiendo los detalles de mantenimiento. Esperamos poder volver a tener la oportunidad de servirle nuevamente.

¡Gracias por habernos calificado! Esperamos poder servirle nuevamente muy pronto

Thank you for your comments! They help us continue working in improving our services and training our staff to provide our guests with the best experience in San Miguel. Unfortunately the internet is a big issue throughout the city, we have an anthena, several routers and worked with many internet providers but the building walls are very thick so we haven´t found the right solution for the signal inside the rooms. We hope to see you soon in San Miguel again!

We are very sorry for the inconvenience and be assured that we are working very close with our front desk staff so this doesn´t happen again.

¡Gracias por calificarnos y tomarse el tiempo de llenar el cuestionario!

Dear Gary, we really appreciate your comments. We hope to see you soon again.

Dear Francisco, we are soory about the inconvenient (a/c). Did you tell the manager during your stay?

Estimada Aline, nos da mucho gusto saber que su estancia fue agradable. Esperamos verla pronto. Estamos para servirle.

Dear Silvia, thank you very much for your comments. Please, come back soon.

Excellent! Dear guest, thank you for you comments. We hope to see you soon again.

Dear guest, thank you very much for your comments. They help us to impove every day. We hope to see you soon again.

Estimado huésped, lamentamos los inconvenientes recibidos.nos gustaría saber si usted reporte a la gerencia los inconvenientes antes mencionados, para tomar cartas en el asunto.

Estimado huésped,nos gustaría saber si usted tuvo algún inconveniente durante su estancia.

Dear Angie, thank you for your comments. We are sorry about the inconvenients during your stay. Most of the times downtown is very noisy, we are located in a touristic zone.. Did you tell the manager about the fan/AC problema during your stay?

Estimado Alejandro, lamentamos los inconvenientes durante su estancia. Nos gustaría saber si usted reporto lo de las cucarachas a la recepción en el momento? Le comento que el estacionamiento es un servicio extra que brindamos, es privado y externo al hotel. Son pocos los hoteles del centro que cuentan con estacionamiento en las instalaciones y desafortunadamente los fines de semana, las calles son muy transitadas, por lo cual se tardan en recorrer cortas distancias. Cualquier duda estamos a sus órdenes.