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레 록케트 호텔 여행 후기

3 out of 5
레 록케트 호텔
Les Gravees, St. Peter Port, Guernsey

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 319개 이용 후기 중 197개" "
평점 8 - 좋아요. 319개 이용 후기 중 97개" "
평점 6 - 괜찮아요. 319개 이용 후기 중 18개" "
평점 4 - 별로예요. 319개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 319개 이용 후기 중 2개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Laurence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A really nice hotel with excellent food.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was lovely, friendly helpful staff, especially Hannah, the restaurant supervisor. Food in the hotel was very good, i recommend the gentleman's afternoon tea! Nice seating area in our room. There were plenty of areas to go sit and relax in relative quiet. Only negative were the other noisy guests!
2024년 2월에 4박 숙박함

8/10 - 좋아요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stsy
Room is always good and clean the only thing the room was very cold and not heating was on when I arrived at the room . I suggest before your guests arrive to make sure the room it's nice and warm as feel welcoming especially in the winter. Saying that everything else was good.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Our stay at Les Rocquettes
Staff were very attentive and polite. Health suite was great, quiet and relaxing. The bedroom was large with a balcony but the room needs some TLC. Tears in the carpet and paint peeling from a wall. Our one serious issue was the food. Very below standard for a hotel of this grading. The evening meal, although very well presented, left us feeling disappointed. I never get any joy in having to bring these issues to staff.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Janet

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Six stars
Of i could award six stars, i would.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 7박 숙박함

6/10 - 괜찮아요

claire

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Very noisy main road kept me awake
2023년 10월에 2박 숙박함
답변 제공: Les Rocquettes Hotel 님, 2023년 10월 18일
Hi Claire, thank you for your review and we are sorry you were disturbed by road noise. We do have rooms away from the road so should you stay with us again, please feel free to request one of these

6/10 - 괜찮아요

Matthew

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is located in a perfect place for exploring the island. It is located on a bus route and St Peter Port is a 20 minute walk. The staff are friendly and helpful and the breakfast is amazing. The pool is a perfect way to relax in the evening. I have stayed in other hotels on the island and in my option, Les Rocquettes is the most comfortable and perfectly located. I highly recommend.
2023년 10월에 3박 숙박함
답변 제공: Les Rocquettes Hotel 님, 2023년 10월 18일
Hi Edward, we are so pleased you enjoyed your recent stay at the hotel and thank you for your kind words. Hopefully we will be able to welcome you back in the future

10/10 - 훌륭해요

JULIE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is unique in that all the staff are friendly, helpful and above all welcoming. Nothing is too much trouble and they go above and beyond. The food is excellent and the breakfast is one of the best we have ever had with a great choice. The complimentary day trip around the island was fantastic and Mick the driver was very knowledgeable as he is from Guernsey. A big thank you to everyone from the manager to the smiling room cleaners who made our stay so wonderful. We will definitely return.
2023년 10월에 5박 숙박함
답변 제공: Les Rocquettes Hotel 님, 2023년 10월 18일
Hi Julie, thank you so much for your lovely review following your recent stay with us. We are so pleased you enjoyed your visit especially the Island Tour. Your kind comments will be shared with the team and we hope to see you again

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is great and very comfortable. Plus you can never go wrong going to geurnsey!
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modern well run hotel near town.
Great place, very friendly helpful staff, nicely equipped hotel, good bar and great breakfast all at a reasonable price. About 15 minute walk into town but would certainly staff there again.
2023년 9월에 2박 숙박함
답변 제공: Les Rocquettes Hotel 님, 2023년 10월 18일
Hi James, thank you for your review and we are pleased that you enjoyed your stay with us. We hope to see you again soon

10/10 - 훌륭해요

Jo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location for exploring
2023년 9월에 10박 숙박함

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff friendly and food was very good. Would stay thrre again
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Judith Helen

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As a single person, l was given a king-size bed, a room with balcony and staff helped me retrieve my suitcase, which had been left behind in Jersey. The swimming pool was lovely.
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely staff - gorgeous breakfast!
Lovely hotel with amazing staff. Breakfast was fabulous too !
2023년 8월에 3박 숙박함

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location, ideal for No. 71 bus to airport and other island destinations from Grange Top. Hotel offer 2 departures each morning and 2 later return runs in a 16 seater mini bus into town which is complementary. They also offer on certain days at 1300 a free tour around the island. There was a good selection for breakfast. Evening meals where good quality and value. Booking is recommended, it was full both Wednesday and Thursday nights that we dined. I would recommend staying here the staff are very helpful and nothing was to much trouble.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

4/10 - 별로예요

Kevin

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
wedding anniversary trip
wedding anniversary trip to guernsey, hotel found online. on arrival we were amazed how nice the hotel and staff were. We couldn't check in until the afternoon but could leave our luggage at the hotel which was delivered to our room also the spa could be used at this time.most enjoyable stay would stay here again.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday base hotel
Excellet hotel. Easy access to town - comfortable walk down hill with bus back to stop outside hotel. Extensive menu with food portions that are massive.
2023년 7월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well worth a visit
A lovely hotel. The staff were friendly and helpful. The accommodation was lovely including the rooms and communal areas. The food in the restaurant was very good. A little walk into town but that did us good after all that grease food
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional staff from reception to the bar and the restaurant. Nothing was too much trouble for them. The hotels public rooms and bedrooms are furnished to a high standard. Spotlessly clean everywhere. The food was great, tasty and plentiful. Definitely a return trip soon.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were extremely friendly and helpful. They did everything they could to make our stay enjoyable. All of the facilities at the hotel were as described and very convenient. It was in a great location and easy to get around the island. We did the free bus tour from the hotel with Mick, who was great and very kind, going out of his way to help us. I’d highly recommend the hotel. Thank you for all you did.
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Ajay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Guy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함

10/10 - 훌륭해요

Paul

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Steve

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect stay
it was a lovely relaxing stay. Great swimming pool and the food was excellent. The staff were lovely. The whole time we stayed it was just perfect. If i had to be critical, air conditioning would be nice so the windows could be closed to block out the noise of traffic but this subsided after 10pm. Great location
2023년 6월에 5박 숙박함

8/10 - 좋아요

katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a very enjoyable long weekend stay. The staff were excellent and the room kept immaculately clean very nice chambermaids. Downstairs restaurant and bars looked liked they had been newly refurbished, great swimming pool.Our only downside was our room it was very dated and lacked facilities which didnt reflect the price we paid .The bathroom was very utilitarian , more suited to a public building than a hotel. Despite this we would stay again just hopefully not room 311!!.
2023년 6월에 3박 숙박함

8/10 - 좋아요

rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gorgeous staff. Good walking distance to town etc. Room was a bit hot and no view.
2023년 5월에 6박 숙박함

8/10 - 좋아요

DOris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good seevice for 3 star hotel
It was great, though it was busy pn our arrival with the wedding, they could not feed us. We had to go to the local restaurant, Doghouse for our dinner. That was deflatjng after a 7 hour ferry journey. Other than that, we had a lovely time, food, service, lovely staff members.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Michelle Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good food. Waiting staff attentive without being overbearing. All other supporting staff very pleasant and polite. Room bit dated, extremely clean. Beds comfy, room overlooking front of property and a bit noisy..would definitely stay again and request room overlooking garden.
2023년 5월에 4박 숙박함

6/10 - 괜찮아요

Barrie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lovely hotel.
Very nice in reception and the Oak bar, I was in room 207 on the 4th floor. Go figure. Room very dated. Not damaged or anything, just felt like it was done up at the turn of the 21st century. Wifi in the room was woeful, as was it in reception and the lower bar area. Not good enough for catching up with work. Food was lovely, service was great by everyone there.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the hotel was out of the centre of St Peter Port it is well worth the short bus trip rather than walking. Use a Puffin pass on the bus and each trip is £0.75 a real bargain and the bus stop is just outside the hotel. The food at the hotel was amazingly superb, staff really friendly and helpful.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Peter

2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great stay, helpful staff. Good breakfast options and had nice meals at the attached restaurant. Pool / sauna / steam room were nice to use when we had a spare bit of time.
2023년 3월에 6박 숙박함

10/10 - 훌륭해요

Tonia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 4박 숙박함

6/10 - 괜찮아요

Boyko

출장 여행
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Stuart

2023년 3월에 1박 숙박함

8/10 - 좋아요

Mark

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

J

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Staff lovely hotel very friendly food was really good
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good all round.
Bathroom could have been bigger! This varies from room to room - we all paid the same rate and others in our group got a bigger bathroom and similar size but in need of a refurb.
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Julien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, centrally located, with excellent staff.
2023년 3월에 3박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

8/10 - 좋아요

Gonçalo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice stay
Good value for the money, a bit worn but still comfortable. Good breakfast.
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Andrew

2023년 2월에 1박 숙박함

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay but restaurant poor
Room clean, bed comfy, receptionist very helpful. Breakfast was good but the quality of the bacon was awful. Two rashers of fat! Looking around the restaurant everyone had the same and most didn’t eat it. Coffee served in cafetière but when pressed the plunger there was no coffee inside! instant coffee had been poured into it. Oak Restaurant was disappointing. Was asked to wait at bar for table but was forgotten about. Finally sat down after nearly 2 hours although there was a table free the whole time. Female bar person was miserable and unfriendly. Ordered fillet steak cooked medium which was large with chunky chips but the whole middle section was too rare. I sent it back and said it probably needed 5 minutes more. Waiter took it back, had a discussion about it with someone else, then returned later saying it had been cooked for a further 5 minutes! It was obviously all too much trouble for them. Poor service throughout, miserable and unhelpful. Would not stay in hotel again because of this Oak Restaurant - very disappointing experience and very expensive.
2023년 2월에 1박 숙박함
답변 제공: Assistant Manager 님, 2023년 2월 28일
Dear Julie, thank you for taking the time to post a review following your stay with us. We are pleased that you liked the room and the Reception staff were helpful. Unfortunately we have made mistakes with the breakfast offering on this occasion and we have gone through your complaint with the Chefs to ensure this does not happen again. The Service Team have also been advised of the issues experienced and we have reiterated to them the importance of customer service at all times. We do hope you will visit us again in the future.