외관

쉐라톤 구이린 호텔 여행 후기

5 out of 5
쉐라톤 구이린 호텔
15 Bin Jiang Road, Guilin, Guangxi

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 353개 이용 후기 중 128개" "
평점 8 - 좋아요. 353개 이용 후기 중 155개" "
평점 6 - 괜찮아요. 353개 이용 후기 중 44개" "
평점 4 - 별로예요. 353개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 353개 이용 후기 중 4개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

HOSUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
구이린 최고 위치/유명 호텔
위치가 좋고, 호텔은 지은지 오래되었으나 깨끗하게 관리되고 있는 편임. 수영장을 주로 즐겨 사용하는데, 수영장 락커 등이 조금 더러운 편이었음. 하지만, 전반적으로 계림(구이린)에서는 가성비가 좋은 호텔이라고 판단함.
2021년 8월에 2박 숙박함
답변 제공: Online Sales Manager 님, 2021년 8월 6일
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. The renovation will be completed this year, include the gym, to making the new hotel more stylish and comfortable. Looking forward to your visit again, you will have a brand-new feeling!

10/10 - 훌륭해요

Tae Joung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
역시 쉐라톤
오래된 것 치고 냄새도 안 나고 정말 멀끔하니 좋았습니다. 조식은.. 이 동네 어딜 가도 기대할 수 없습니다 여기가 제일 나은 거에요.
2018년 9월에 1박 숙박함
답변 제공: Online Sales Manager 님, 2018년 11월 9일
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!

8/10 - 좋아요

MYUNGSHIN

좋아요: 청결 상태
조용하고 좋은 위치
위치가 조용하고 산책하기도 좋았다.조식은 보통 ...다음에도 이용할 생각 70% 정도..
2017년 12월에 2박 숙박함
답변 제공: Elena 님, 2018년 2월 7일
Dear MYUNGSHIN, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team.

6/10 - 괜찮아요

Sang Hoon 님, seoul

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
rather pay more and stay at shangri la
I used to always stay at shangri la. Since sheraton is little bit more close to the city area, I stayed here one night. I would rather pay about $30 more and stay at shangri la. Sheraton hotel is old and needs a rennovation, especially the bathroom.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
가격대비 편안한 호텔 그러나 호텔 서비스는 실망스러웠음.
주변에 중심 거리와 미식가 거리 상비산 칠성공원등 많은 관광지가 있으며,호텔에 바와 식당 등이 있어 편리하였으나 쉐라톤의 명성에 못미치는 서비스는 실망 스러웠습니다.

6/10 - 괜찮아요

HSLee 님, 광저우

불편한 위치
양호

10/10 - 훌륭해요

Sham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
景點集中,咫尺已達購物熱點步行街,非常方便。員工很友善,笑容親切。
2024년 2월에 4박 숙박함
답변 제공: Online Sales Manager 님, 2024년 2월 20일
尊敬的宾客,您好!小喜家位于繁华的市中心,风光秀丽的漓江畔,可饱览漓江美景、远眺象鼻山,入住期间尽享桂林山水美景。周边著名景点都步行可达,漓江风景区、象山景区(桂林城徽)、两江四湖景区、日月双塔、正阳步行街、中心广场、东西巷、逍遥楼、独秀峰王城景区等网红打卡景点都在酒店附近,交通便捷,是家人朋友自由出行住宿的上佳之选哦。看到您满意此次的入住体验,让您住得舒心,为您的旅途增添愉快和便利,是我们喜来登全体员工的责任。小喜会以最用心的服务诚心期待您的再次光临!

10/10 - 훌륭해요

Michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time in Guilin and this hotel has offered its best to us. Room was very spacious. Staffs were very helpful which made our stay even better. Minute walk to 步行街 with lots of shops and dining option. Will definitely book again.
답변 제공: Online Sales Manager 님, 2024년 1월 25일
Dear guest! Thank you for choosing Sheraton Guilin Hotel and for us favorable comments. We are glad to see that you are satisfied with your stay. It is the responsibility of all of us at Sheraton to make your stay comfortable and make your trip more enjoyable and convenient. Xiaoxi will sincerely look forward to your visit again with the most attentive service!

8/10 - 좋아요

Viktoriia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid 4 star
Good hotel and good location.
2024년 1월에 1박 숙박함
답변 제공: Online Sales Manager 님, 2024년 1월 18일
Dear guest, welcome to Sheraton Guilin Hotel. The hotel is located in the city center, beside the beautiful Lijiang River. Enjoy the beautiful scenery of Guilin mountains and rivers during your stay. The famous scenic spots around are within walking distance, Lijiang River Scenic spot, Elephant Trunk Mountain Scenic Area (Guilin City Seal), Two rivers and four Lakes Scenic spot, Sun and Moon Twin Towers, Zhengyang Pedestrian Street, etc. are near the hotel, convenient transportation, is the best choice for family and friends to travel and stay freely. Not only that, the hotel has completed a comprehensive renovation, the new Guilin Sheraton is more fashionable and comfortable, committed to creating a comfortable stay experience for every guest. At the same time, our breakfast according to the brand standard to provide a variety of Chinese and Western meals, and combined with Guilin characteristics, the launch of local food, especially the famous Guilin rice noodles, so that you can not leave home, that is to enjoy authentic food. Good reviews is from you, we're glad to satisfy you, we will continue to progress, bring better service and quality to each guest. We look forward to your next visit in the beautiful Guilin!

6/10 - 괜찮아요

Ngai Ho

가족 여행
좋아요: 직원 및 서비스
Great location, aging property
2023년 10월에 3박 숙박함
답변 제공: Scarlett 님, 2023년 10월 25일
Dear guest! Welcome to Sheraton Guilin Hotel. The hotel is located in the city center, beside the beautiful Lijiang River. Enjoy the beautiful scenery of Guilin mountains and rivers during your stay. The famous scenic spots around are within walking distance, Lijiang River Scenic spot, Elephant Trunk Mountain Scenic Area (Guilin City Seal), Two rivers and four Lakes Scenic spot, Sun and Moon Twin Towers, Zheng yang Pedestrian Street, etc. are near the hotel, convenient transportation, is the best choice for family and friends to travel and stay freely. Not only that, the hotel has completed a comprehensive renovation, the new Guilin Sheraton is more fashionable and comfortable, committed to creating a comfortable stay experience for every guest. At the same time, our breakfast according to the brand standard to provide a variety of Chinese and Western meals, and combined with Guilin characteristics, the launch of local food, especially the famous Guilin rice noodles, so that you can not leave home, that is to enjoy authentic food. Good reviews is from you, we're glad to satisfy you, we will continue to progress, bring better service and quality to each guest. We look forward to your next visit in the beautiful Guilin!

8/10 - 좋아요

Chung Yin

2023년 10월에 2박 숙박함
답변 제공: Scarlett 님, 2023년 10월 25일
Dear guest! Thank you for choosing Sheraton Guilin Hotel and for us favorable comments. We are glad to see that you are satisfied with your stay. It is the responsibility of all of us at Sheraton to make your stay comfortable and make your trip more enjoyable and convenient. Xiaoxi will sincerely look forward to your visit again with the most attentive service!

4/10 - 별로예요

Armando

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sheraton o altro?
Non siamo assolutamente ai livelli Sheraton che ho trovato in tutto il mondo. Se prenoto un soggiorno allo Sheraton, desidero di trovare il livello corrispondente e non qualcosa di decisamente scarso e non all'altezza del nome che porta.
2023년 8월에 1박 숙박함
답변 제공: Online Sales Manager 님, 2023년 9월 12일
Dear guests, Thank you very much for choosing Sheraton Guilin Hotel. the hotel room was renovated and redesigned. The designer integrated the elegant elements of Guilin landscape into the design of the new room, which not only has the modern style of light luxury and elegant, but also does not lose the artistic conception of ink and green. Live in The Binjiang road of Sheraton Guilin hotel, you can walk or ride a visit to famous attractions, such as Li river scenic spot, Xiangshan scenic area, Sun and moon twin towers, Two rivers and four lakes, Zhengyang pedestrian street, East-west lane, XiaoYaoLou, Wangcheng scenic spot, etc. Looking forward to meeting you again! Wish you all the best!

8/10 - 좋아요

Tu An

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Online Sales Manager 님, 2023년 8월 17일
Dear Guest, Thank you for choosing Sheraton Guilin and sharing your review. We do hope we will get the opportunity to welcome you back soon.

10/10 - 훌륭해요

NORIO

2022년 10월에 3박 숙박함
답변 제공: Online Sales Manager 님, 2023년 8월 17일
Dear Guest, Thank you for choosing Sheraton Guilin and sharing your review. We do hope we will get the opportunity to welcome you back soon.

8/10 - 좋아요

HYEJUNG

2022년 6월에 1박 숙박함
답변 제공: Online Sales Manager 님, 2022년 6월 29일
Dear Guest, Thank you for choosing Sheraton Guilin and sharing your review. We do hope we will get the opportunity to welcome you back soon.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: Dear Guest, Thank you for your comments. We'd like 님, 2021년 10월 15일
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: Online Sales Manager 님, 2021년 10월 15일
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 - 좋아요

MASAHIRO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
心安全に泊まれる桂林の中での最高級ホテル
ロケーションも抜群、外国人も安心安全に泊まれる桂林の中での最高級ホテルです。2021年10月現在、改修中でしたが、特に不自由なく宿泊できました。1点、中庭に面した部屋に宿泊しましたが、夜中の間、滝の音がうるさく、ずっと雨が降っていたかと思いました。
2021년 10월에 2박 숙박함
답변 제공: Online Sales Manager 님, 2021년 10월 15일
Dear Guest, thank you for stay and sharing your feelings with us. Our hotel is located in the city center of Guilin. Beautiful Li River is just on the opposite side and taking a walk along the river would make you relax. The Elephant Trunk Hill, Sun & Moon Pagodas, and Guilin style Zheng yang Walking Street and the ancient style East & West walking street are all hundreds meters away.The renovation will be completed this year, to making the new hotel more stylish and comfortable. Looking forward to your visit again, you will have a brand-new feeling!

10/10 - 훌륭해요

Chen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
在市区,交通方便,出门就是象鼻山公园
2021년 6월에 3박 숙박함
답변 제공: 销售经理 님, 2021년 10월 15일
尊敬的客人,您好!感谢您选择桂林喜来登饭店,并在点评中特别表扬小喜家的地理位置,小喜家就在市中心漓江畔,步行就可到达象鼻山、两江四湖等景区,毗邻商业街。我们将秉承服务至上的理念,致力于为您提供温暖亲切,细致周到的服务。诚挚期待您和朋友的再次到来!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My friend and I stayed here for a few days and received excellent service checking in and out. The location is excellent and is in very close proximity to the pedestrian street, Elephant Trunk hill, Sun and Moon Pagodas, etc. Due to increasing COVID cases in China, we wanted to check out early, and the hotel refunded our extra days without any problem. Almost all of the staff we interacted with spoke English and were friendly and helpful. If you want to swim, be sure to bring a swim cap - they very forcefully enforce this rule (another guest had a whistle blown at him repeatedly for trying to get in without one - could have been handled more professionally on the part of the pool attendant). Also, there were bats swooping around the pool in the evening - maybe it's better to swim during the day.
2021년 7월에 6박 숙박함
답변 제공: Online Sales Manager 님, 2021년 8월 6일
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. I am very pleased to see that you had a fantastic stay and I will be sure to share your lovely comments with the whole of my team. Your feedback is integral to our ability to continue to improve our service. On behalf of the whole team at the Sheraton Guilin Hotel, e hope to welcome you back in the very near future!

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Renovated
As of June 2021, the hotel is being renovated. Everything in my room was brand-new and spotlessly clean, and the carpets in the hallways had all been replaced very recently. My only complaint is that the bathroom lighting was a bit dark. Everything else was perfect.
2021년 6월에 2박 숙박함
답변 제공: Online Sales Manager 님, 2021년 6월 18일
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 - 좋아요

TOSHIO

2021년 3월에 2박 숙박함
답변 제공: Online Sales Manager 님, 2021년 3월 21일
Dear Guest, thank you for stay and sharing your feelings with us. Our hotel is located in the city center of Guilin. Beautiful Li River is just on the opposite side and taking a walk along the river would make you relax. The Elephant Trunk Hill, Sun & Moon Pagodas, and Guilin style Zheng yang Walking Street and the ancient style East & West walking street are all hundreds meters away. We sincerely await for you and meet you again in Guilin in near future.

8/10 - 좋아요

실제 이용하신 고객

2020년 11월에 3박 숙박함
답변 제공: Online Sales Manager 님, 2020년 11월 23일
Dear Guest, thank you for stay and sharing your feelings with us. Our hotel is located in the city center of Guilin. Beautiful Li River is just on the opposite side and taking a walk along the river would make you relax. The Elephant Trunk Hill, Sun & Moon Pagodas, and Guilin style Zheng yang Walking Street and the ancient style East & West walking street are all hundreds meters away. We sincerely await for you and meet you again in Guilin in near future.

6/10 - 괜찮아요

Yi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
酒店老旧
位置很好,但房间很小
2020년 11월에 2박 숙박함
답변 제공: Online Sales Manager 님, 2020년 11월 18일
尊敬的宾客,您好!感谢您下榻桂林喜来登饭店,并花费宝贵的时间在此留下您的点评。酒店位于桂林市中心繁华地段,周边购物饮食玩乐设施配套齐全,著名景点象鼻山、日月双塔、正阳步行街、东西巷等均在附近,信步可达,为您旅行带来便利真的很荣幸。桂林喜来登饭店是桂林乃至广西首家国际五星级酒店,开业年份比较早,房间格局不易改造还请海涵。十分高兴告诉您今年酒店会进行全面升级改造,不只客房硬件全部换新,还有前台、餐厅、酒吧、健身房、会议室等等,我们请香港设计师为酒店重新设计了新风格,融入时尚元素和桂林山水特色,期待您再次光临,一定会让您有焕然一新的感受!

8/10 - 좋아요

Yi-Chun

2020년 10월에 1박 숙박함
답변 제공: Online Sales Manager 님, 2020년 10월 29일
Dear guest, Thank you for sharing this wonderful review! We are very pleased to hear that you had an enjoyable experience with us! We appreciate your praise for our team, they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!

10/10 - 훌륭해요

Dan 님, Shanghai

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is unbeatable. The staff is friendly and particularly Candy Hu at the reception, always there to help with a great smile.
2020년 6월에 1박 숙박함
답변 제공: Daisy 님, 2020년 6월 24일
Dear guest, Thank you for sharing this excellent review of your stay at The Sheraton Guilin Hotel. We are glad to hear you enjoyed your stay and our location. And I am so glad to share your lovely praise of my colleague Candy Hu . On behalf of the whole team here at the Sheraton Guilin Hotel we hope to welcome you back in the very near future!

8/10 - 좋아요

Nelson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Small Guilin visits Big Guilin
Staff are good and good manners. There are free in-house program to entertain guests.Location is convenient with lots of shopping sites and restaurants.
2020년 1월에 4박 숙박함
답변 제공: Online Sales Manager 님, 2020년 2월 3일
Dear guest, Happy New Year. We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly service and location. We look forward to hosting you again soon for another fantastic experience!

8/10 - 좋아요

QUNSHENG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Online Sales Manager 님, 2020년 2월 3일
Thank you for sharing this wonderful review! We are very pleased to hear that you had an enjoyable experience with us! We appreciate your praise for our team, they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!

8/10 - 좋아요

Wai Hung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 4박 숙박함
답변 제공: OTA Manager 님, 2019년 12월 19일
Dear Guest, Thank you for choosing us and sharing your feelings with us! We are delighted to learn that you enjoyed your stay with us. Right now, our hotel is under renovation. The rooms will be redesigned and become more modern and in fashion. We sincerely await for your next stay with us!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was beautiful, right on the river and close to everything. I am in a wheelchair and the staff was wonderful. There is no wheelchair access to the main breakfast buffet so they let us go upstairs to what, I assume, is a VIP dining area. Also, there was a marathon run the morning we were to catch our plane and no taxis could get in. They sent us to the airport in the hotel van. This is service above and beyond and was greatly appreciated!!!! All the staff was wonderful, the breakfast was great, the room was clean...everything was perfect!
2019년 11월에 3박 숙박함
답변 제공: OTA Manager 님, 2019년 12월 4일
Dear Guest, We are extremely happy to learn that you had so nice experience with us. Guilin Sheraton enjoys a perfect location with many famous scenic spots nearby. As always, we try our best to provide best service to our guest. So glad to learn that our staff member was helpful. Currently, the hotel is with renovation. All the guest rooms will be redesigned and renovated. We sincerely look forward to your stay with us again next time!

8/10 - 좋아요

Kin Ming

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: OTA Manager 님, 2019년 11월 26일
Dear Guest, we are so happy to receive your nice score. Our hotel is located in the city center of Guilin. Beautiful Li River is just on the opposite side and taking a walk along the river would make you relax. The Elephant Trunk Hill, Sun & Moon Pogodas, and Guilin style Zhengyang Walking Street and the ancient style East & West walking street are all hundreds meters away. We sincerely await for you and meet you again in Guilin in near future.

8/10 - 좋아요

yuqing

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 6박 숙박함
답변 제공: OTA Manager 님, 2019년 11월 22일
Dear Guest, thank you for stay and sharing your feelings with us. Here we have a good news that we would like to share with you. Right now, our hotel has begun the big renovation project. All the rooms are redesigned and become more modern and in fashion. All the room facilities will be replaced. We believe when you come next time, you will have a completely new experience. Hopefully, we can still have the opportunity to serve you next time!

10/10 - 훌륭해요

HOSHI 님, 日本横浜

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
場所もよく、満足してます。
2019년 11월에 3박 숙박함
답변 제공: OTA Manager 님, 2019년 11월 22일
Dear Guest, thank you for sharing your feelings with us. Our hotel enjoys a perfect location with many famous and classic scenic spots around, like the Elephant Trunk Hill, the Sun & Moon Twin Pogodas and etc. It is the best choice of travelers. Sincerely, we look forward to meet you again!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
酒店地點非常方便,員工很友善。酒店中餐廳服務很好,員工非常有耐性友善,非常讚。
2019년 10월에 1박 숙박함
답변 제공: OTA Manager 님, 2019년 11월 22일
亲爱的客人,您好!非常高兴小喜家的地理位置为您提供了便利,一直以来,我们都致力于为宾客提供亲切热情、宾至如归的服务,能给您带来舒心的入住体验,是我们的荣幸。国泰中餐厅在酒店一楼,面朝漓江和绿树如茵的滨江路,用餐的同时,静静欣赏过客和风景,也是一件十分惬意的事。小喜期待与亲再次相会!

10/10 - 훌륭해요

Ulrich 님, Schweiz

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Zentrale Lage, freundliches Personal, Restaurant mit Buffet
2019년 10월에 3박 숙박함
답변 제공: OTA Manager 님, 2019년 11월 7일
Dear Guest, thank you for staying with us and spending your time sharing your valuable comment with us! Our hotel lobby is designed with natural lighting which is eco-friendly and you can enjoy sunshine even within the hotel in sunny days. We are happy our staff left friendly impression upon you. As always, we try our best to provide comfortable and good service to every guest. Our restaurant provides various food with both Chinese and Western cuisine. We are sincerely expecting your next stay with us!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: OTA Manager 님, 2019년 10월 21일
Dear Guest, Thank you for your score! Our hotel is located in the downtown area with many famous scenic spots around, such as the Elephant Trunk Hill, Zhengyang Walking Street, and East & West Street. To make every guest feel at home with us is our mission. Hopefully, you will still choose us next time!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
非常好
位置很好,走路到象鼻山。旁边是小吃街。
2019년 10월에 1박 숙박함
답변 제공: OTA Manager 님, 2019년 10월 16일
亲爱的客人,您好!非常感谢您的下榻和点评!山作青罗带,水如碧玉簪。风光旖旎的桂林欢迎您的到来!我们酒店位于风景秀丽的漓江河畔,地处桂林市中心繁华地带,z周边吃喝玩乐一应俱全,地理位置得天独厚,是旅游住宿的上佳之选。小喜欢迎您再来美丽的桂林,再来桂林喜来登!

10/10 - 훌륭해요

Panduka Dinesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 5박 숙박함
답변 제공: OTA Manager 님, 2019년 10월 14일
Dear Panduka Dinesh, We are so happy to receive your full-score comment! Our hotel is located in the downtown near to many famous scenic spots like the Elephant Trunk Hill, the ancient Jingjiang Princess City and etc. Transportation is very convenient. Dining is convenient too as many restaurants are around. We sincerely await for your next stay with us!

6/10 - 괜찮아요

실제 이용하신 고객

2019년 9월에 1박 숙박함
답변 제공: OTA Manager 님, 2019년 10월 10일
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 - 좋아요

Tze Kong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함
답변 제공: OTA Manager 님, 2019년 9월 19일
Dear Guest, thank you for your score! As always, we try our best to provide our guest with home-feeling service. Hopefully, we could still meet you at Sheraton Guilin in near future!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: OTA Manager 님, 2019년 9월 16일
Dear Guest, thank you for staying with us and sharing your valuable comment with us. We work hard to make our guests happy and appreciate your feedback! BTW, at the end of this year, there will be a big renovation. The room will be redesigned and modern element will be added to the new design. Hopefully, you will like it. Thank you!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
日常会話レベル以下の拙い英語でも、タクシーの手配等こちらの要望に対応してもらえました。
2019년 9월에 2박 숙박함
답변 제공: OTA manager 님, 2019년 9월 17일
Dear Guest, thank you for sharing your feelings with us! It's very valuable to us. As for English, we will arrange training to improve staff oral English so that to better serve our guests. Thank you and have a nice day!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
hotel is too old but convenient location,
2019년 8월에 1박 숙박함
답변 제공: OTA manager 님, 2019년 9월 11일
Dear guest, thank you for choosing us and sharing your comment with us! Our hotel is located in the busy downtown. Famous scenic spots like Elephant Trunk Hill, Zhengyang Walking Street, Shangshui Snack Food Street and etc. are just near the hotel. Here we want to share a good news with you that at the end of this year, there is going to be big renovation to this hotel. All rooms will be redesigned and room facilities will be replaced. So when you come then next time, you will have new experience! We sincerely look forward to your stay next time!

6/10 - 괜찮아요

Kwok Ping

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
breakfast no good
everything is fine. People is nice. The breakfast buffet is no good. There are so little choice.
2019년 8월에 2박 숙박함
답변 제공: OTA manager 님, 2019년 9월 3일
Dear guest, thank you for your stay and sharing your sincere comment with us! We are sorry the breakfast couldn't meet your expectation. It's delivered to F&B leader and action plan will be made and executed accordingly. We believe when you come next time, there will be improvement. Awaiting for your next stay with us sincerely!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: OTA manager 님, 2019년 8월 8일
Dear Guest, thank you for your full score! To make every guest feel at home is our responsibility. By the way, the hotel will have a big renovation at the end of this year. We believe by then when you stay with us, you will have completely new experience. Awaiting for you sincerely.

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay and a great location
Guilin is undoubtedly a beautiful city and very well manicured. The hotel is in a great location, opposite the stunning Lijiang river and beautiful gardens. The markets are close by for delicious food. The room was extremely comfortable and had good facilities and breakfast was delicious. The staff provided great service. The only small downside was the strong smell of cigarette smoke which often drifted into the bathroom, through the air con vents. Other than that, this is a great hotel and we would definitely stay here again on future visits.
2019년 7월에 1박 숙박함
답변 제공: Online Sales Manager 님, 2019년 7월 15일
Dear valued guest, Thank you for your stay and spending time to share your feelings with us.We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our hardware and software. And we're very sorry for your smell of cigarettes experience in bathroom, I will share this issue appropriately within the Rooms department to slove it immediately.Thank you for valuable comment. Hope that you will give us the opportunity to better serve you in the near future! Warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 2박 숙박함
답변 제공: Online Sales Manager 님, 2019년 7월 9일
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor w i F i at room
2019년 6월에 5박 숙박함
답변 제공: Online Sales Manager 님, 2019년 6월 14일
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

8/10 - 좋아요

Teki 님, HK

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Location is good. Cleanliness is fair to good. The hotel is a bit old, and thus the room, facilities, etc.
2019년 6월에 2박 숙박함
답변 제공: Online Sales Manager 님, 2019년 7월 23일
Thank you for your stay and spending time to share your feelings with us. We are glad to hear that you enjoyed our location. Regarding your room experience, we would like to express our sincere apologies for not being able to meet your expectations on this occasion, we do have plan to refurbish whole hotel.Thank you for taking time to share your thoughts regarding this issue. Hope that you will give us the opportunity to better serve you in the near future!

10/10 - 훌륭해요

Annie 님, Hk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and confortable rooms, amiable staff members, conveniently located at the centre of many scenic attractions
2019년 6월에 4박 숙박함
답변 제공: Online Sales Manager 님, 2019년 6월 14일
Thanks for the excellent review! We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly service and location. We look forward to hosting you again soon for another fantastic experience.