숙박 시설 내 편의 시설/서비스

페어필드 인 앤드 스위트 바이 메리어트 오렌지비치 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1007개 이용 후기 중 550개" "
평점 8 - 좋아요. 1007개 이용 후기 중 265개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 91개" "
평점 4 - 별로예요. 1007개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 49개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Jessica

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is not clean or maintained. Our room was not ready on time or even hours after. We arrived at 6pm and it was not ready. It actually was not even cleaned when we were able to check in. There were cotton balls and Kleenex’s on the floor. Handprints on the mirror (all over) a dirty t shirt in the pull out bed, and hair in the tub. Breakfast had nothing by 8:00am. Completely out of everything including plates.
답변 제공: General Manager 님, 2024년 3월 27일
Dear Jessica, Thank you for taking the time to share your experience with us. It's disappointing to learn about the cleanliness issues you faced in your room and the breakfast area. Please know that this is not reflective of our usual standards, and we are taking your feedback seriously to address these issues with our housekeeping and breakfast teams to ensure they are rectified promptly. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards,Brian TimmGeneral Manager

8/10 - 좋아요

Jessica

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Check in was great. Staff was friendly. Our room however was not clean. There was a cotton ball on the floor, along with Kleenex’s. There was someone’s shirt on the pull out bed. Not one of ours. Like a past guests. The mirror in the bedroom area had multiple handprints on it, covering the whole thing. Not a great first impression since the room was not ready at 6pm when we arrived and we had to go to dinner to wait for it to be finished being cleaned
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Jessica, Thank you for sharing your experience with us. We're glad to read that your check-in process was smooth and that you found our staff friendly. However, we apologize for the cleanliness issues you encountered in your room. This does not reflect our usual standards, and we will address this matter with our housekeeping team to ensure it doesn't happen again. Your feedback is invaluable to us, and we appreciate your understanding. It was a pleasure having you as our guest, and we look forward to welcoming you back to Fairfield Inn & Suites Orange Beach for a more enjoyable experience.Best Regards,Brian TimmGeneral Manager

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear David, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope to see you again on your next visit to Orange Beach.Best Regards,Brian TimmGeneral Manager

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Very clean and quiet easy walk to beach and shopping needs
2024년 3월에 1박 숙박함
답변 제공: Fairfield Management team 님, 2024년 3월 17일
Thank you for choosing the Fairfield Inn & Suites Orange Beach it was our pleasure to have you as our guest.

10/10 - 훌륭해요

Shane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice worker
2024년 3월에 1박 숙박함
답변 제공: Brian Timm General Manager 님, 2024년 3월 15일
Dear Shane, Thank you for staying with Fairfield Inn & Suites Orange Beach and sharing your kind review. We take pride in providing our guests with exceptional service and accommodations; therefore, we love knowing you had a pleasant stay and that our associates took excellent care of you. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Brian TimmGeneral Manager

8/10 - 좋아요

Lashaundra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Lashaundra, Thank you for choosing Fairfield Inn & Suites Orange Beach and sharing your review. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Brian TimmGeneral Manager

4/10 - 별로예요

Emily

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was alright. Bed was not overly comfortable for a 3 night stay. We typically have good luck with Fairfield Inn properties. The pool was out for renovation which we did not learn until check in. It was raining over half our trip so we were left with the work out facility for entertainment. Very small fitness center but it worked. We were extremely disappointed with the pool being closed. We would not have booked at this facility if we would have known. ( Booking through Expedia vs direct with Marriott ) Beach access was a nice walk. Also convenient location for grocery store and essentials. Hotel renovations left the elevator floors filthy. Likely will not be booking here again.
2024년 3월에 3박 숙박함
답변 제공: Brian Timm General Manager 님, 2024년 3월 8일
Dear Emily, Thank you for your recent stay at our hotel and for mentioning our convenient location. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. It was disappointing to read that we did not meet your expectations, and we are indeed sorry that your stay was anything other than perfect. We apologize for the several issues you encountered during your stay, and we are grateful for your patience. We appreciate you bringing these to our attention. We will address this with our respective teams for further improvements. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Best Regards, Brian Timm General Manager

10/10 - 훌륭해요

Charles 님, Macon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Renovation under way. New ares were great.
2024년 3월에 2박 숙박함
답변 제공: Brian Timm General Manager 님, 2024년 3월 5일
Dear Charles, Thank you for your recent Fairfield Inn & Suites Orange Beach stay. We are glad you enjoyed your overall stay and newly refreshed areas. It was our pleasure hosting you, and we look forward to accommodating you again soon. Best Regards,Brian TimmGeneral Manager

8/10 - 좋아요

harry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all good
2024년 2월에 1박 숙박함
답변 제공: Brian Timm General Manager 님, 2024년 2월 28일
Dear Harry, Thank you for staying with Fairfield Inn & Suites Orange Beach and sharing your kind review. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Brian TimmGeneral Manager

10/10 - 훌륭해요

Denny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place and clean
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
Dear Denny, Thank you for staying with Fairfield Inn & Suites Orange Beach and sharing your kind review. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,General Manager

8/10 - 좋아요

Michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Michele, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Fairfield Inn & Suites Orange Beach; we hope to see you again soon. Best Regards,General Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bauarbeiten
Bauarbeiten in den oberen 2 Stockwerken haben den Aufenthalt etwas vermiest. Es ist denke ich nicht zu viel verlangt wenn ab und an mal ein Putzlappen zur Hand genommen wird um im Aufzug für Sauberkeit zu sorgen.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Anonymous, Thank you for sharing your feedback about your stay. We regret any inconvenience caused by the construction work. Your insights about the elevator cleanliness are noted and will be addressed. We appreciate your understanding, and our team is committed to ensuring a comfortable experience for our guests. We hope to welcome you back for an improved stay in the future.Best Regards,General Manager

8/10 - 좋아요

Andrew

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Fairfield Management 님, 2023년 12월 14일
Thank you for the wonderful rating!

8/10 - 좋아요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Dear Jennifer, Thank you for choosing Fairfield Inn & Suites Orange Beach. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,General Manager

8/10 - 좋아요

Maureen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom could have been cleaner. Toilet did not flush properly, had to juggle the handle with each flush. No vending in the vending areas.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Maureen, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We will share your remarks with the team for review and action. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Best Regards,General Manager

8/10 - 좋아요

Neva

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Neat, clean, convenient.
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Neva, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations, and it is a pleasure to know you liked our clean, comfortable, and convenient property. It was our pleasure to accommodate you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

8/10 - 좋아요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 15일
Dear Robert, Thank you for the perfect rating. We are glad you had a wonderful time at Fairfield Inn & Suites Orange Beach. It was a pleasure hosting you, and we look forward to welcoming you again soon.Best Regards,General Manager

10/10 - 훌륭해요

Malicia

2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Malicia, We appreciate you taking the time to leave your kind rating for Fairfield Inn & Suites Orange Beach. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Best Regards,General Manager

10/10 - 훌륭해요

Dena

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Dear Dena, Thank you for choosing us and for the perfect rating. We are delighted to have exceeded your expectations.It was our pleasure accommodating you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 청결 상태, 객실의 편안함
Hot champagne
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Michael, We appreciate your feedback and regret you encountered an issue with the champagne. While we understand that this was not your desired experience, we value your input and will work to ensure a more enjoyable stay in the future. Thank you for choosing our hotel, and we hope you'll consider staying with us again.Best Regards,General Manager

10/10 - 훌륭해요

Bessie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of it was wonderful, clean, quiet, walkable great view,parking excellent location. Will be back.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Bessie, We are thrilled you had a wonderful experience at Fairfield Inn & Suites Orange Beach! It's great to know you found the hotel clean, quiet, and perfectly located. We look forward to welcoming you back for another enjoyable stay. Thank you for your positive feedback.Best Regards,General Manager

10/10 - 훌륭해요

Spenser

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed there for one night. It was a good place to stay.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Dear Spenser, Thank you for the outstanding review for Fairfield Inn & Suites Orange Beach. We are thrilled that we could exceed your expectations. Conveniently located, we are pleased to offer comfortable accommodations and thoughtful hospitality at an excellent price. We appreciate all the praise, and we hope to have the opportunity to welcome you back for a future stay.Best Regards,General Manager

10/10 - 훌륭해요

Samuel

2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 8일
Dear Samuel, It is lovely to know you enjoyed everything about your time at Fairfield Inn & Suites Orange Beach and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,General Manager

10/10 - 훌륭해요

david

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 15일
Dear David, Thank you for the five-star rating of your stay at Fairfield Inn & Suites Orange Beach; we are glad it was perfect in every way. It was a pleasure hosting you, and we hope we will be your home whenever you visit our area! Best Regards, General Manager

10/10 - 훌륭해요

brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and close to the beach.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 11일
Dear brian, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for enjoying our beautiful Gulf Coast beach! Thank you for choosing Fairfield Inn & Suites Orange Beach, and we hope to have the pleasure of welcoming you back soon.Best Regards,General Manager

6/10 - 괜찮아요

Jillian

Could use some cross training work
Was told day before we could check in by 3. Arrived around 3 and was told 20 minutes. Came back around 4:30 and was told a few hours. There was a waiting list. Checked again at 5:30, room still not available. Was told by front desk clerk they would take $40 off the room for the inconvenience. Also heard them tell other waiting guests this. When we checked out the next day, no discount was applied to our bill. I asked the current desk clerk and he didn’t know what I was talking about and said he would check with the other managers. Still never received the discount. Hotel was nice, staff had some major communication issues across departments.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 11일
Dear Jillian, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We are looking into the concerns highlighted with our team and will resolve them soon. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.Best Regards,General Manager

8/10 - 좋아요

Dale J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2023년 10월에 6박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Dear Dale J, Thank you for the nice rating of your Fairfield Inn & Suites Orange Beach stay. We are pleased you found our location convenient for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,General Manager

10/10 - 훌륭해요

Eugene

연인과의 여행
This a a great spot if you want to be with 3 miles of many establishments.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Dear Eugene, Thank you for sharing that your stay at Fairfield Inn & Suites Orange Beach was perfect in every way. We appreciate your mentioning our convenient location, and we hope we will be your home whenever you visit our area!Best Regards,General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Great location, comfy pool and hot tub, and beach access. Very friendly staff. Oh. And turtles to say good morning to you!
2023년 10월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2023년 10월 7일
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Fairfield Inn Orange Beach.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our wonderful team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to explore Orange Beach. Lots of great food spots, access to beach, nice pool. Lovely vistas over the inlet.
2023년 8월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Dear John, We appreciate you sharing your thoughtful feedback with other travelers. We are thrilled to know you enjoyed your stay with us and the pool. We couldn't agree with you more; our convenient location is perfect for enjoying our beautiful Gulf Coast beach and everything orange beach has to offer!Thank you for choosing Fairfield Inn & Suites Orange Beach, and we hope to have the pleasure of welcoming you back soon.Best Regards,General Manager

2/10 - 너무 별로예요

Marcus

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Dear Marcus, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Best Regards,General Manager

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Dear Lauren, Thank you for choosing us and for the perfect rating. We are delighted to have exceeded your expectations.It was our pleasure accommodating you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

10/10 - 훌륭해요

Mary

2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Dear Mary, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Fairfield Inn & Suites Orange Beach, and we look forward to welcoming you again soon.Best Regards,General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
Everything and everyone exceeded our expectations. Staff was excellent. So much to do in walking distance.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 27일
Dear Guest, Thank you for choosing us and for taking the time to post a review. We are delighted you had a great experience and that we exceeded your expectations. We appreciate you acknowledging our courteous associates and our convenient location.It was our pleasure accommodating you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

4/10 - 별로예요

Demekia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The bathroom had mold all on the walls, the ceiling, and around the tub. The beds were very uncomfortable, the iron didnt really work, the ironing board was broken, the balcony furniture was dirty and spider webs were everywhere on the balcony as well. The furniture . I never will stay there again.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 27일
Dear Demekia, Thank you for staying with us and for your valuable feedback. We take our rooms and hotel's cleanliness very seriously; therefore, we hope you will accept our apologies for the various cleanliness issues you encountered and also for the inconvenience due to the iron board and comforts of the bed.We will share this with our housekeeping and maintenance teams to ensure further improvements. We would welcome another opportunity on your next visit to Orange Beach so we can provide you with the exceptional stay you deserve.Best Regards,General Manager

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place for a visit.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 24일
Dear Richard, Thank you for choosing us and for taking the time to post a review. We are delighted to have met your expectations. It was our pleasure accommodating you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

8/10 - 좋아요

brianna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was nice
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 20일
Dear Brianna, Thank you for posting a friendly rating of Fairfield Inn & Suites Orange Beach. We always want our guests to have a pleasant experience, and we are glad you found it good in every way while you were here. We hope you will revisit so we can provide you with another great stay.Best Regards,General Manager

4/10 - 별로예요

Shane

연인과의 여행
별로예요: 편의 시설/서비스
TV did not work had to go 2 nights then moved rooms and toilet was broken!
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 12일
Dear Shane, Thank you for choosing us and sharing your experience. We appreciate you bringing these issues to our attention, and we sincerely apologize for any frustration and inconvenience this caused. We will address this with the maintenance team to ensure further improvements.We hope you will give us another opportunity to regain your trust the next time you are in the area.Best Regards,General Manager

8/10 - 좋아요

Frank

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 9일
Dear Frank, Thank you for choosing Fairfield Inn & Suites by Marriott Orange Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,General Manager

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 편의 시설/서비스
It was good
2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 9월 7일
Dear Richard, Thank you for posting a nice rating of Fairfield Inn & Suites Orange Beach. We always want our guests to have a pleasant experience, and we are glad you found it good in everyway while you were here. We hope you will revisit so we can provide you with another great stay.Best Regards,General Manager

6/10 - 괜찮아요

Dionne

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Stay was average
This is my 3rd time visiting this hotel. Now it is dated, fan in bathroom didnt work and we saw 2 roaches in the bathroom upon arrival. Pool was great, front desk was great, housekeeping sucked but we had a good time at the beach!! Breakfast was average
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 7일
Dear Dionne, Thank you for choosing us again for your recent stay at Orange Beach. We appreciate your comments on how much you enjoyed the pool facility and the service provided by our front desk associates. Please know we follow the most rigorous industry standards regarding the cleanliness and pest control of our accommodations, and we will review your concerns with our service provider to guarantee this is not an ongoing issue. It is disappointing that we did not exceed every expectation. Also, you felt our breakfast could have been better. We do try to provide an assortment of options, and we are grateful for feedback that helps us improve our guest experience.Thank you for being our guest, and we hope you will stay with us again the next time you visit.Best Regards,General Manager

6/10 - 괜찮아요

Miranda

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel had a moldy feel about it. Our a/c kicked on and off non-stop. It made it difficult to sleep with it on and off the whole night. The food area felt dirty. I got water from the juice machine and it had stuff floating in it.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 6일
Dear Miranda, Thank you for sharing your experience. We are sorry for your housekeeping and maintenance concerns during your stay. We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Your comments have been shared with the appropriate individuals, and we are grateful for the feedback. What you encountered is not typical, and we would welcome another occasion to show you the seamless hospitality we are known for providing.Best Regards,General Manager

10/10 - 훌륭해요

Christina Rene

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed being able to see the wildlife right outside the pool area. The view of the lake was beautiful.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 6일
Dear Christina, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations, and it's a pleasure to know you enjoyed the beautiful views and your stay was wonderful. We enjoyed accommodating you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 5일
Dear Brent, Thank you for the fantastic rating. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

10/10 - 훌륭해요

Everett 님, Opelika

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I never have an issue at Marriott locations and if I do it’s always resolved expeditiously. Needless to say, Marriott is my favorite hotel brand.
2023년 9월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 9월 4일
Thank You for your feed back and for choosing the Fairfield Inn & Suites Orange Beach.

10/10 - 훌륭해요

shucri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place.
2023년 9월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2023년 9월 4일
Thank You for choosing the Fairfield Inn & Suites Orange Beach and thank you for your feedback!

10/10 - 훌륭해요

Loistine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very knowledgeable and helpful and resolved problems quickly. Although this property seemed to be old, I would stay again.
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 3일
Dear Loistine, Thank you for choosing Fairfield Inn & Suites by Marriott Orange Beach. We are glad to read your compliments about our knowledgeable and helpful associates. Furthermore, we appreciate your observations concerning opportunities for improvement of our property. We are committed to keeping our accommodations well-maintained as we take notes for future plans. We value your feedback and strive to improve our guest experience. We appreciate you already choosing us for your future visit to the area, and we look forward to welcoming you back soon.Best Regards,General Manager

6/10 - 괜찮아요

Dylan

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
If you are looking for a place to crash in between beach and party outings this place is fine. Very outdated, cramped room (king room) and just overall average. Way too much money for the what's offered.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 3일
Dear Dylan, Thank you for choosing us and for mentioning our convenient location. However, We apologize that our property did not meet your expectations. We regret the disappointment with the price you paid relative to the value received. We will share your valuable comments with our team to ensure further improvements in highlighted areas. We hope you will return to see our commitment to providing outstanding visits should your future travels bring you to our area again.Best Regards,General Manager

2/10 - 너무 별로예요

Kellie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 28일
Dear Kellie, Thank you for your rating. We strive to provide an outstanding experience to all our guests; therefore, we genuinely regret not meeting these expectations. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.Best Regards,General Manager

10/10 - 훌륭해요

Shana

좋아요: 편의 시설/서비스
Had a great time! Employees are so nice!
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 20일
Dear Shana, Thank you for sharing your positive experience at Fairfield Inn & Suites Orange Beach! We're delighted that you had a great time and found our staff to be welcoming and helpful. Your kind words mean a lot to us, and we hope to have the pleasure of hosting you again for another enjoyable stay in the future.Best Regards,General Manager