Dear Mr KyongGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Mr. Bhaskar,Greetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Anmol Kumar

Dear Mr. Gayanendra,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Anmol Kumar

Dear Mr MuthoniGreetings!Thank you for choosing us for your stay and for taking out some time for sharing your feedback. At the onset please do accept my sincere apologies for any inconvenience caused during your stay. I sincerely wish If I would have been writing to you in better circumstances. I have taken your feedback constructively about low scores on cleanliness aspect and have already addressed with my team. At the onset, I would request you to give us another opportunity to change your perception about our hotel and to do course correction. With reference to design aspect, I am sure you will understand that we can do little with the same as the hotel is done up to meet immediate needs of our valued patrons. Please do let me know whenever you travel to this part of city and I will be more than happy to look after you along with my team.Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear GuestGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Mr AnilGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Mr Nitin Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Mr RichardGreetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Mr PrashantGreetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Mr WilliamGreetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Ms Anjali Greetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Ms AnjaliGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Ms Saloni Greetings Thank you for choosing us for your stay and for taking little time for sharing your feedback. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Mr ParvinderGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. I have taken your feedback in most constructive manner. We will also ensure non occurrence of your not so pleasant stay experience with more focus on hygiene by generating awareness among our colleagues. Having said this, I am sure you will understand that we can do little with the design aspect of the hotel. Thank you very much for your kind words about Sandeep, I will personally share the same with him. Meanwhile, I would request you to give us another opportunity to change your perception about our services and enhance your stay experience next time you are in Gurugram. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Mr Lakshmi,Greetings!!Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced and for falling short of your expectations. We strive to provide exceptional service to all our guests, and we regret that we did not meet your needs on this occasion.We appreciate your comments about the politeness and professionalism of our front desk staff. Our team is expected to uphold high standards of customer service, and we apologize if this was not reflected in your interaction. We will address this issue with our staff to ensure that our guests receive the courteous and professional service they deserve.We apologize for any confusion regarding the dinner service. We understand that our guests have different preferences, and we apologize if our dinner offerings did not meet your expectations. We appreciate your suggestion to clearly mention that dinner is served as a buffet, and we will make sure to include this information in our future communications.Regarding the charging of your electric vehicle, we apologize for the inconvenience caused. While we strive to provide additional services to our guests, there may be limitations based on our current infrastructure. We regret that we were unable to assist you in this matter and understand your disappointment. We will review this issue to explore potential solutions for the future.We understand that the size of the rooms did not meet your expectations for comfort. We value your feedback and will consider it when making any improvements or renovations to our property.Once again, we apologize for the disappointment you experienced during your stay. We appreciate your feedback as it helps us identify areas for improvement and enhance the overall guest experience. We hope you will reconsider and give us another opportunity to provide you with the exceptional service that we are known for.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Thank you and best regards,Gautam Gupta Assistant Front office Manager

Dear Mr Vinay Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Mr MarkGreetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Ms NehaGreetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. Holiday Inn Express as a brand are designed to meet immediate need of our most valued patrons. While I have taken your feedback in a constructive manner, I am sure you will understand that we can do little with the design aspect of our Express hotels in the country and outside. We thank you for patronizing us and will be more than happy to see you again in near future. Thank you and best regards,Gautam Gupta Assistant Front Office Manager

Dear Mr Pradeep,Greetings from Holiday Inn Express Gurugram Sector 50!!! Thank you for staying with us & taking time out to share your stay experience. I am delighted to see you loved your stay with us. My team & I look forward to welcoming you back soon.Best Regards, Tarun RatraDirector of sales

Dear Mr NikhilGreetings from Holiday Inn Express Gurugram Sector 50!!! Thank you for staying with us & taking time out to share your stay experience. I am delighted to see you loved your stay with us. Thank you for your kind wordsMy team & I look forward to welcoming you back soon.Best Regards, Tarun RatraDirector of sales

Dear Guest,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Warm Regards Team Holiday inn Express sector 50

Dear Mr Vijit,Greetings!At the onset please do accept my sincere apologies for the inconvenience caused during your stay with us. I have taken your feedback in most constructive manner. We will also ensure non occurrence of your not so pleasant stay experience with more focus on hygiene by generating awareness among our colleagues. I will personally look forward for an another opportunity to change your perception about our hotel especially from Service and Hygiene perspective. Please do let me know whenever you plan next trip towards Gurugram. Thanks and regards Team Holiday Inn Express sector 50 Gurugram

Dear Mr kanwal,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Duty Manager

Dear Mr Rakesh,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Duty Manager

Dear Mr. Yamamoto,Greetings from Holiday Inn Express Gurugram Sector 50!!!Thank you for staying with us & taking time out to share your stay experience. I am glad you liked the hotel up to your satisfactory. My team & I look forward to welcoming you back soon.Best Regards,Tarun Ratra Director of Sales

Dear Inderdeep,Greetings from Holiday Inn Express Gurugram Sector 50!!!Thank you for staying with us & taking time out to share your stay experience. My team & I look forward to welcoming you back soon.Best Regards,Tarun Ratra Director of Sales

Dear Mr Patrick,Greetings!We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. The gaps that your feedback has highlighted have been carefully noted and we assure you the necessary steps will be taken to improve the quality of our products and services .This is no way a reflection of our standard and service. Rest assured, this was certainly not indicative of the standards we would like to showcase to our patrons and I am committed to setting things right and having you visit us once again to see the improvements for yourself.Although we cannot change the memory of your last experience, given an opportunity, it will be our endeavor to ensure your future stays are comfortable.Thank you and best regards Gautam GuptaDuty Manager

Dear Mr. Sheela, Greetings from Holiday Inn Express Gurugram Sector 50! At the onset, I would like to thank you for staying with us & taking time out to share your stay experience. We are delighted to hear about your wonderful experience during your stay and the kind words of appreciating about front desk, food and beverage colleagues and myself. I would also like to assure you that Preeti has been spoken with & we will groom her to get better at guest interactions. Rest assured, her intention was not to cause any inconvenience to you, however certainly we will help her improve. I would once again thank you for sharing feedback with us, as it is with such feedbacks, we improve our services. I remain at your disposal, should you need anything. We looking forward to welcoming back you back with us soon. Warm Regards, Tarun Ratra

Dear Subah, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We agree, Rishab is truly a gem to have on our team! We count ourselves lucky for customers like you and look forward to have you stay with us again in the future. Warm Regards, Tarun Ratra

Dear Mr Richard, Greetings from Holiday Inn Express Gurugram Sector 50! At the onset I would like to thank you for staying with us and taking time out to share your stay experience. I am delighted to see that you loved the cleanliness and hospitality at the hotel. I deeply regret to know that you had to face inconvenience due to the noise coming from the main road. I hope you would understand that not much can be done for that, however I have updated your profile and will provide you room that I not facing the road. Once again, I would like to thank you for sharing your feedback and look forward to welcoming you on your next trip. Best regards,

Dear Rakesh,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. Maintenance repair work has been done sir.I will personally look forward for an another opportunity to change your perception about our hotel especially from Service and Hygiene perspective. Please do let me know whenever you plan next trip towards Gurugram. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Duty Manager

Dear Mr Abhishek,Greetings!Thank you for choosing us for your stay and for taking little time for sharing your feedback. I must admit, kind words like these keeps us motivated, we have already shared your motivating feedback with rest of the team. We look forward to welcome you back again in near future. Thank you and best regards,Gautam Gupta Duty Manager

Dear Mr. Kumar, Greetings of the Day!! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Regards, Nishant Dudwani General Manager

Dear Guest, Greetings of the Day!! Thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Regards, Nishant Dudwani General Manager

Dear Guest, Greetings of the Day!! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Regards, Nishant Dudwani General Manager