Dear Guest, We thank you truly for sparing your precious time to rate our hotel through Expedia. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in future.Yours Sincerely,Tushar BhatnagarHotel ManagerjüSTa Hotels & Resortsmanager.ggn@justahotels.com

Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in Hotels.com. We are happy to note that you found the service extended by our team to be good. Your appreciation has been conveyed to them. We take this opportunity to thank you once again and On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest,My team and I are truly honoured to read such a fantastic review. Thank you so much for sharing your experience on Expedia.On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in future.Yours Sincerely,Tushar BhatnagarHotel ManagerjüSTa Hotels & Resortsmanager.ggn@justahotels.com

Dear Guest,We truly thank you for sparing time to write your feedback on Expedia. Your feedback is important to us.Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our hotelWe have intensified our training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behaviour and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important.On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.Yours Sincerely,Durga Sankar Biswal Operations ManagerjüSTa Hotels & Resortsmanager.ggn@justahotels.com

Dear Guest,We thank you for sharing your thoughts on Expedia. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our resort.Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards.On behalf of our team, we look forward to another opportunity to be able to host you as our esteemed guest and assure you to exceed your expectation on all the aspects.Yours Sincerely,Durga Sankar Biswal Operations ManagerjüSTa Hotels & Resortsmanager.ggn@justahotels.com

Dear Guest, We sincerely thank you for sparing time to write your experience in Hotels.com. It is indeed a pleasure to know that you found our hotel, it's location to be good, liked the quality of food served and the service provided by our team. Your compliments are our greatest reward. It is our constant endeavour to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honoured to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

Dear Guest, Your appreciation is our greatest reward. We are truly honoured to read your kind and encouraging review about the service our team provides to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. It is our constant endeavour to provide warm, efficient and discrete service to our guests. We are glad to note that you liked the cleanliness we maintain, the food quality served and the Beds which are specially designed for our guests. We are delighted to note that you have had a comfortable stay and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavour to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts

Dear Guest, Thank you so much for taking out your precious time to share your feedback. It is indeed important for us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you and noted down the feedback provided. Guest Service & Staff Attitude – There has been a serious lapse on our part. We have intensified the training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behaviour and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations

Dear Guest, We thank you truly for sparing your precious time to rate our hotel through Expedia. We are extremely glad that you liked our hotel and had a good time during your stay. It is our endeavour to ensure that every guest stay is made a memorable one and provide them with homely atmosphere. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Naveen Vishen Head of Operations

Dear Guest, Thank you for sparing you precious time to share your feedback on Expedia. We are glad to note that you liked the hotel. We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to. Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards. On behalf of our team, we look forward for another opportunity to be able to host you as our esteemed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely,

Dear Guest, My team joins me in thanking you for choosing juSTa, Gurgaon for your stay during visit to Gurgaon. It is an honor to note that you felt juSTa to be Excellent. Our team members are extremely glad to note that they were able to meet your expectation in all the aspect. We have conveyed your appreciation to all our staff members who are tremendously motivated. It is our foremost priority to ensure that every guest is provided with highest quality of service. We are happy to note that you found the hospitality to be First Class. On behalf of our team, We once again thank you for your support and look forward for your continued patronage. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked the service provided by our Staff members. We have conveyed the same to them especially to Chef. Negi. We are truly pleased to read such detailed appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in Expedia. We are happy to note that you found our hotel rooms to be tastefully decorated, food quality to be good and liked the service provided by our team. We take this opportunity to thank you once again for your kind words of appreciation and recognition which plays a vital role in encouraging our team members. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging review about the service our team provides to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. It is our constant endeavor to provide warm, efficient and discrete service to our guests. We are glad to note that you liked the cleanliness we maintain, the food quality served and the Beds which are specially designed for our guests. We are delighted to note that you have had a comfortable stay and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We thank you for taking out time to write such fantastic review about our hotel and share your experience with the Expedia community. It is indeed an honor to have opportunities to serve you during your visit to Gurgaon. It is heartwarming to know we are able to live up to your expectation on all the aspect. Our team members are glad to note that their efforts to provide you with highest quality of service has been recognized and appreciated. The team is tremendously inspired. All of us at jüSTa thank you once again for support and look forward for your continued patronage. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, Thank you for taking out time to share your thoughts through Hotels.com which is indeed very important. We are glad to know that you liked our hotels, ambiance and facilities. We have intensified our training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behavior and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important. jüSTa as an organization believes in treating every guest feedback and suggestion with utmost priority and looks upon as an opportunity to go the extra mile and ensure a wonderful stay for every guest. On behalf of team, we truly look forward to having you stay in our Hotels & Resorts and serve you yet again as our esteemed guest. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, Thank you for sparing your precious time to share your feedback on Hotels.com. We are glad to note that you liked the service provided by our team members. We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We are truly honored to be able to host you during your visit to Gurgaon. It is indeed a pleasure to note that you liked our hotel, its appearance, cleanliness we have maintained and the quality of dinner served. Your feedback with regards to Choices in breakfast has been noted and discussed with concerned personnel. Your belief in us motivates and encourages us to set target to next level and work towards achieving the same. Our team members join me in thanking you for your kind and positive words of appreciation. We look forward for more opportunities to be of service to you at our Hotels & Resorts. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We thank you for sharing your thoughts in Expedia. Please accept our sincere apologies for the inconvenience you have had to experience. We have been given to understand that breakfast was bad. We have noted your feedback and discussed with concerned personnel. Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards. On behalf of our team, we look forward for another opportunity to be able to host you as our estemeed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to all our staff members who are highly motivated as their efforts are recognized and appreciated. It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you so much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you. As such we were able to rectify and resolve on those points. Hot Water - We were facing technical issue which has been resolved and it was rather unfortunate that you had to be at the receiving end of it. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Hotels.com. It is indeed a pleasure to note you felt the hotel to be good. We are also glad that you liked the service extended by our team. We have conveyed your appreciation to all our staff members who are extremely motivated as their efforts to make your stay a comfortable on has been achieved and so well appreciated. On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotel, it's rooms and most of all the service provided by our Staff members. With regards to choices in breakfast, we have noted your feedback and assure you that the same will be taken up on a serious note and actioned. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at jüSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com which is indeed very important for us. It is a pleasure to note that you liked our hotel, it's location, rooms and the service provided by our team members. We truly appreciate your recognition as it plays a vital role in encouraging our staff members to go the extra mile and ensure a wonderful stay to every guest. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, Thank you for sparing your precious time to write your experience at Hotels.com. We are extremely glad to note that you liked the cleanliness we have maintained, Interiors & Exterior Designs and most of all the service provided by our team. We greatly appreciate your recommendation and On behalf of the team, we look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in Hotels.com. We are happy to note that you found our hotel rooms to be tastefully decorated and liked the service provided by our team. We take this opportunity to thank you once again for your kind words of appreciation and recognition which plays a vital role in encouraging our team members. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging review about the service our team provides to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. It is our constant endeavor to provide warm, efficient and discrete service to our guests. We are glad to note that you liked the cleanliness we maintain, the food quality served and the service provided for our guests. We are delighted to note that you have had a comfortable stay and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotels, Quality of food served, and the service provided by our team members. We thank you for sparing your precious time to write such positive words about our hotel in Expedia. On behalf of our team at juSTa, we look forward for the delight of welcoming you back. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, Thank you so much for taking out your precious time to share your feedback. It is indeed important for us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you and noted down the feedback provided. Food Quality – This is another area where we are working to bring about positive changes. We yet again apologize and assure you that this mistake will not recur. We have shared your feedback with all our staff members and we once again thank you for your feedback. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We thank you for sharing your thoughts in hotels.com. Please accept our sincere apologies for the inconvenience you have had to experience. We have been given to understand that breakfast was not up to the mark. We have noted your feedback and discussed with concerned personnel. Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards. On behalf of our team, we look forward for another opportunity to be able to host you as our estemeed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, It gives us immense pleasure to read such positive, kind and encouraging words about our hotel in Gurgaon. We are extremely glad to note that we were exceeding your expectation on all the aspects. We are glad that you liked our food quality, beautifully designed rooms, location of our hotel and the service extended by our team members. jüSTa believes in making every guest stay a memorable one by providing them highest quality of service. We greatly appreciate your recommendation and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, Thank you so much for your kind words of appreciation. Our team joins me in thanking you for your valuable feedback. It is indeed a pleasure to note that you liked our hotel, its location and the Mattress which are specially designed for the comfort our guests. We are happy to note that you had a good experience during your stay at our hotel. It was an absolute pleasure to have had the opportunity to serve you. We look forward to host you yet again as our esteemed guest in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotels, Quality of food served, and the service provided by our team members. We thank you for sparing your precious time to write such positive words about our hotel in Expedia. On behalf of our team at juSTa, we look forward for the delight of welcoming you back. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

Dear Guest, We sincerely thank you for sparing time to write your experience in Hotels.com. It is indeed a pleasure to know that you found our hotel to be value for money and liked the beautifully located room and the service provided by our team. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com