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가든 플라자 호텔 여행 후기

2.5 out of 5
가든 플라자 호텔
901 Dual Highway, Hagerstown, MD

이용 후기

5.8
평점 10 - 훌륭해요. 262개 이용 후기 중 38개" "
평점 8 - 좋아요. 262개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 262개 이용 후기 중 54개" "
평점 4 - 별로예요. 262개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 262개 이용 후기 중 66개" "

6.0/10

청결 상태

6.6/10

직원 및 서비스

4.2/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

Sheila

좋아요: 청결 상태
별로예요: 객실의 편안함
The ac in the Room didn't work well.
2019년 7월에 1박 숙박함
답변 제공: Karen 님, 2019년 7월 22일
We truly apologize for any inconveniences you had during your stay and we will be sure to address your issues. Thanks for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was one person responsible for check-in and cleaning rooms. When I went in the bathroom was disgusting and looked like wasnt cleaned prior to our stay. The guy at the front desk had to run in and try to clean it between other guests coming in. The owner just sat on the chair and watched everything while casually chatting on the phone... no motivation to help. A cockroach was in the bathroom of another friends room...
2019년 7월에 2박 숙박함
답변 제공: Karen 님, 2019년 7월 19일
We truly apologize for any inconveniences you had during your stay and we will work hard to fix those issues. Thank you for staying with us.

2/10 - 너무 별로예요

Laurie

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This was the worst hotel experience I’ve ever had. First, We weren’t getting in til 1:00 am and upon arriving drove right pass the hotel because it is no longer called the Garden Plaza but us a Clarion/Roadway. If I had known it was A Roadway hotel we wouldn’t have chosen it since they have a reputation of being less then stellar. The room smelled old and musty and when I took my shoes off the carpet felt damp as if they had washed it but it had never dried. You could hear the people in the other rooms on both sides with one guy snoring in the adjoining room and on the other side the voices coming clearly through the vent in the bathroom. In the morning the people were obviously smoking with the smell coming through the same vent. I couldn’t wait to get out of there the next morning.
2019년 7월에 1박 숙박함
답변 제공: Karen 님, 2019년 7월 19일
We truly apologize for any inconveniences you had during your stay and we will work hard to fix those issues. Thank you for staying with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함
답변 제공: Karen 님, 2019년 7월 19일
Thank you for staying with us

4/10 - 별로예요

Sthal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I changed room two times because they was dirty an
Changed room two times the rooms was dirty and too Much flies and the odour is disagreeable I asked others sheets to change m’y bed, the employee asked me to get out.
2019년 7월에 2박 숙박함
답변 제공: Karen 님, 2019년 7월 15일
We truly apologize for the inconveniences you had during your stay and we will work hard to fix those issues.

6/10 - 괜찮아요

Taushlyn

좋아요: 직원 및 서비스
별로예요: 청결 상태
Stay away needs a lot of work
I will not recommend this hotel, false advertisement for one. We were on a couples get away for the 4th of July weekend. Took 20 min. to find the hotel because it is a Clarion not Garden Plaza, also the address is different from the e-mail I received. I chose this hotel because of the pool and pool bar. The pool area smelled very strongly like cat urine, so we did not get in the pool and there is not a bar on-site. I can not comment on the breakfast because it was served in the pool area and we stayed away from there. We went tubing the 2nd day, when we returned house keeping had not been to our room. A lady apologized and brought us 2 towels. No washcloths or small towels for the floor. Both nights we tried watching TV and the cable continually went out. This hotel should not be open, though it looked like it was beautiful 25 years ago, it needs major updates and cleaning. I wish I would have read the reviews and didn't go by the pictures.
2019년 7월에 2박 숙박함
답변 제공: Karen 님, 2019년 7월 15일
We truly apologize for the inconveniences you had during your stay and we will work hard to fix those issues.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel was more like a motel. Check in was horrible, my first room was filled with flies (literally dozens of them). My second room was damp and clammy. . It said it was non smoking but my room reaked of cigarettes. The tv barely worked. The bathtub was missing knobs. Never, ever again.
2019년 6월에 1박 숙박함
답변 제공: Karen 님, 2019년 6월 28일
We truly apologize for the inconveniences you encounter during your stay and we will be addressing them with housekeeping and maintenance. I do hope you address those issues with the front desk so we can locate the room with those issues.

2/10 - 너무 별로예요

Patricia

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Karen 님, 2019년 6월 25일
We hope you enjoyed your stay

2/10 - 너무 별로예요

DELIA

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful experience
This was an awful experience it was a pool but it was only open until 9 p.m. there was continental breakfast mention but what they offered was so cold cereal no juice some milk sausage as some sort of a it did not look appealing I will not consider this a continental breakfast and it was all cold. I would not recommend this hotel to anyone
2019년 5월에 1박 숙박함
답변 제공: Karen 님, 2019년 6월 21일
We truly apologize for the inconveniences you had during your stay. I will be sure to address this with management and hope this will change for future stays.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel ended up being a Clarion, there was no signage for Garden Plaza. The text confirmation gave a different address than what is listed online. Our room was not cleaned. My kids found a pack of condoms on the floor. The shower curtain had mold and the tv console had broken in doors hanging off. I have yet to receive my room deposit back that was supposed to be refunded immediately.
2019년 6월에 1박 숙박함
답변 제공: Karen 님, 2019년 6월 11일
We truly apologize for any inconveniences you had during your stay. As the front office manager I was not informed of those issues if they were addressed with the front desk. I would have been sure to address those immediately.

8/10 - 좋아요

실제 이용하신 고객

2019년 5월에 1박 숙박함
답변 제공: Karen 님, 2019년 6월 14일
Thank you for staying with us. Please let us know if you enjoy your stay of if you had any inconveniences.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WORST POSSIBLE PLACE TO STAY !!!!
This the WORST place that I have EVER stayed. They are NOT worthy to be on your website. The service is nasty. The sheets were DIRTY! Bed was broken. The bathroom was disgusting and I had to personally clean it myself. The breakfast was practically non existent. Everything was FILTHY and appeared as thought they have been around forever. I was hoping for my children to go swimming cause the pictures looked great, but the pool looked like you could catch something if you even got near it! Not worth the money ! And they overcharged me! Not worth anything but to be TRASHED !!!
2019년 5월에 4박 숙박함
답변 제공: Karen 님, 2019년 6월 3일
We truly apologize for the inconveniences you had during your stay. I will be sure as the front office manager to address your issues you had. Again my apologizes

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel & terrible customer service!!
RUN!! DON'T STAY HERE!! This place is so disgusting, the rooms are dirty, smells musty, sheets were ripped, tub was clogged, towels smelled dirty, carpet is old and customer service (Rita, a manager) needs to learn customer service skills!!! They advertise it's Garden Plaza Hotel but it's really a Clarion! Tell you hot breakfast until 9am, got there at 820am & everything was gone & nobody around to refill it. Another guest was upset & they threatened to call the police on him just for speaking his mind! Then I asked for an empty cup for coffee but was told no because it was 9:05 & breakfast was only until 9am!?! This has been the worst experience of my life & would never stay here again!! Clearly their manager doesn't care about pleasing customers & havin return visits.
2019년 5월에 1박 숙박함
답변 제공: Karen 님, 2019년 6월 3일
We truly apologize for the inconveniences you had during your stay. I will be sure as the front office manager to address your issues you had. Again my apologizes

4/10 - 별로예요

WilliamKastner

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It seemed to be nice at one time. We had broken furniture in the room, the shower had mold and mold also on tv cable. The breakfast was poor.
2019년 5월에 1박 숙박함
답변 제공: Karen 님, 2019년 6월 3일
We truly apologize for the inconveniences you had during your stay. I will be sure as the front office manager to address your issues you had. Again my apologizes

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
2019년 5월에 2박 숙박함
답변 제공: Karen 님, 2019년 5월 14일
Thanks for staying with us

6/10 - 괜찮아요

Frank

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Two Star Gardwn
You get what you pay for.....
2019년 5월에 1박 숙박함
답변 제공: Karen 님, 2019년 5월 14일
We truly apologize for any inconveniences you had during your stay and we will work on making those better for future stays.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: Karen 님, 2019년 5월 13일
Thank you for staying with us. We hope you enjoyed your stay.

2/10 - 너무 별로예요

Keri

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
My experience
I randomly booked a stay here for the fact that they have an indoor poor. When we arrived they were remodeling so it felt like we were in the way. Checking in was fine and the lady was really nice but that was it. The pool had chairs stacked up along the wall so it naturally gave me a feeling like we shouldn't have been there, plus the pool was too cold which made it impossible to enjoy so we left right away. I'm sure the hotel will be better once the remodeling is complete so I'd give it another shot but just from this past weekends visit, it wasn't good.
2019년 5월에 1박 숙박함
답변 제공: Karen 님, 2019년 5월 13일
We truly apologize for the inconveniences you had during your stay and we are under going changes so we can reopen as a Clarion as we was once before purchase of this hotel. We look forward to having you stay with us once again.

2/10 - 너무 별로예요

Bryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mine as well go somewhere else
Horrible experience the breakfast was so bad... there was only some nasty eggs and a loaf bread that expired 4/16 on May 2 horrible food safety mine as well don’t even offer breakfast if that’s what’s gonna be served. Will not return. Room smelled bad too . Will recommend to stay away.
2019년 5월에 1박 숙박함
답변 제공: Karen 님, 2019년 5월 4일
We truly apologize for the inconveniences you had during your stay. We will work hard to change those issues for future guest stays.

4/10 - 별로예요

Wendy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Karen 님, 2019년 5월 3일
Thank you for staying with us. Please let us know if you had any issues.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The total was so so. But good enough for the price we paid.
2019년 4월에 1박 숙박함
답변 제공: Karen 님, 2019년 4월 29일
We thank you for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a poor hotel. Very dated. No free coffee. Free breakfast was a joke. Breakfast bar was not staffed and was a complete mess. Cereal, waffles and coffee was the only things available. I could go on and on but please avoid this property. I have a feeling it will not be opened long
2019년 4월에 1박 숙박함
답변 제공: Karen 님, 2019년 4월 29일
We truly apologize for the inconveniences you had during your stay and will work on the issues you had to make the hotel a better stay for future reservations.

2/10 - 너무 별로예요

Heather

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worse hotel ever
Distrusting. Honestly worse place i have ever been. Roaches were all over the pool area. And breakfast wasn't long enough of an option. Will never stay here again and hope others are more aware.
2019년 4월에 1박 숙박함
답변 제공: Karen 님, 2019년 4월 29일
We truly apologize for the inconveniences you had during your stay and will work on the issues you had to make the hotel a better stay for future reservations.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Filty place, poor service , brakefast lousy, everything falling apart. Staff was not helpful nor any where around . all together a bad experience
2019년 4월에 1박 숙박함
답변 제공: Karen 님, 2019년 4월 29일
We truly apologize for the inconveniences you had during your stay and will work on the issues you had to make the hotel a better stay for future reservations.

6/10 - 괜찮아요

Carlene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 4월에 2박 숙박함
답변 제공: Karen 님, 2019년 4월 22일
We hope you enjoyed your stay. Please let us know if you had and inconveniences

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Karen 님, 2019년 4월 20일
Thank you for staying with us. Please let us know about your stay

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Karen 님, 2019년 4월 20일
Thank you for staying with us. Please let us

2/10 - 너무 별로예요

Tracy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
filth & disappointment
the pool area, front desk attendant, & scrambled eggs were nice but the room was so dirty that if we had the energy to repack our vehicle after driving all day we would have asked for a refund & left. also, while the indoor pool area is nice, its only open 9am-9pm...not the best hours for families traveling through.
2019년 4월에 1박 숙박함
답변 제공: Karen 님, 2019년 4월 22일
We truly apologize for any inconveniences you had during your stay. If you can let us know what room you stayed in and what was of concern to you we will be sure to address those issues

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
2019년 3월에 2박 숙박함
답변 제공: Karen 님, 2019년 4월 30일
Please let us know if you enjoyed your stay

4/10 - 별로예요

Traveler 님, USA

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had an indoor swimming pool. Unfortunately, it was too cold to swim. It has breakfast. Food not so good. Nice room appearance. Outlets hard to access. No plug in bathtub. Bathroom could use some cosmetic attention. Strobe light over bed was annoying.
2019년 3월에 2박 숙박함
답변 제공: Karen 님, 2019년 3월 19일
We truly apologize for the inconveniences you had during your stay. We will work hard to resolve those issues for future stays. Thanks for you input.

8/10 - 좋아요

L. Kelly

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Karen 님, 2019년 3월 21일
Please let us know about your stay if it was not satisfy.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
I liked the layout and what they had to offer. What I didnt like is how dirty the room was especially under the bed. My girlfriend took vidoes and will b posting them soon. There was blood on the bed and on the walls. Light fixture was hanging out of ceiling. Then after 2 hours the clerk comes busting in trying to say I was smoking in my room. That's bull crap cuz yeah I smoke but not in a hotel that charges 50 bucks cash when u check in on site. I tried to make a complaint but the clerk demanded I get out and would not cooperate with me when I asked for names and numbers. Overall I would not recommend this place to anyone ever
2019년 3월에 1박 숙박함
답변 제공: Karen 님, 2019년 3월 19일
We truly apologize for the inconveniences you had during your stay and we will be sure to address those issues for future guest stays.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The desk clerk kindly gave us a handicapped room, even though we had not mentioned ahead of time that one would be appreciated.The room was a good size and clean. There was no water and glasses for drinking in the room. There was no refrigerator or microwave in the room. Using the handicapped shower caused water to cover the entire bathroom floor, so we stood in water when using the sink and toilet. The breakfast was lacking, no bagels or donuts, just a loaf of white bread, still in the wrapper, sitting on top of an empty case. There were waffles and orange juice and scrambled eggs, which were much appreciated. The breakfast seating area was cold. The exercise room was not available,and I am on a cardiac rehab plan where I needed to use it. Signage needs to be addressed. We approached the hotel from the north(or east) on Dual Highway at night and had trouble finding the hotel.. We hope these things could be addressed because the architecture with the focal point of the complex being the pool area and the use of stone and real plants (among the plastic ones) could make this a beautiful place.
2019년 3월에 1박 숙박함
답변 제공: Karen 님, 2019년 3월 11일
We truly apologize for the inconveniences you had during your stay. I will be sure to address all your concerns with the staff so we can move forward to making improvements in all those areas.

8/10 - 좋아요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Old hotel.'staff vety friendly
2019년 2월에 1박 숙박함
답변 제공: Karen 님, 2019년 3월 4일
We thank your for your comment. We are under new ownership with changes to come.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cold, dirty, cold, everyone except person checking us in not friendly. Nothing like pictures. Should not be open to the public
2019년 2월에 1박 숙박함
답변 제공: Karen 님, 2019년 2월 25일
We do truly apologize for your inconveniences you had during your stay. We are under new ownership and with that there are so many changes in the making. We hope you will come back once we are a franchise once again.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: Karen 님, 2019년 2월 11일
We truly apologize for any inconveniences you had during your stay. We will be sure to make improvements for future stays.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
2019년 1월에 1박 숙박함
답변 제공: Karen 님, 2019년 1월 21일
Thanks for staying with us. Please let us know if you had any issues or concerns.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 출장 여행
Bed was clean for a cheap local hotel. Bathroom was pretty gross and hotel rooms could do with a renovation
2019년 1월에 2박 숙박함
답변 제공: Karen 님, 2019년 1월 15일
We truely apologize for the inconveniences you had during your stay. We will work hard to make sure these issues are address for future stays.

6/10 - 괜찮아요

Cassandra

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Will do in a pinch
The hotel was moderately clean, with comfortable bed, but the room smelled musty, like the furniture came out of your grandmother's basement. Beautiful pool area. Continental breakfast was a joke. Very weak coffee, stale cereal (only raisin bran and cornflakes), only loaves of white bread with a jar of jelly (not individual packets), no fruit even though there was a sign saying fruit. When we arrived there were half a dozen police officers conducting some sort of business involving a guest. No one offered any explanation or assurances. Someone had placed wash cloth over the smoke detector in the room and i wasnt tall enough to remove it.
2019년 1월에 1박 숙박함
답변 제공: Karen 님, 2019년 1월 13일
We truly apologize for the inconveniences you had during your stay. We will be sure to address each one individually so we can make those inconveniences better for future stays. I can assure you this hotel is safe. I have worked here for 20 years and never had any issues other then with guests that create them. Not everyone is always on good behavior. I would like to know what room you stayed in that had the wash cloth on the smoke detector so I can discuss this with housekeeping.

2/10 - 너무 별로예요

Tammi 님, Innisfil

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Last resort stay only unsafe
Booked 4 nites...stayed 1 and only because I had to find somewhere else to stay for my trip.Front staff were great and understanding that hotel is not as advertised at all...unsafe are(people in tents behind off property)...amendities almost all gone ..no room phone etc...was bought outta bankruptcy sale...at it's lowest point...Google the name first..a shooting and 2 fires as well
2018년 12월에 4박 숙박함
답변 제공: Karen 님, 2019년 1월 9일
We truly apologize for the inconveniences you had during your stay. We will be sure to address each one individually so we can make those inconveniences better for future stays. I can assure you this hotel is safe. I have worked here for 20 years and never had any issues other then with guests that create them. Not everyone is always on good behavior. All businesses have issues unfortunately and for the homeless that I have never saw in tents behind the property is every where.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was unprofessional and rude. Sheets were stained. The place reeks. Go somewhere else.
2018년 12월에 1박 숙박함
답변 제공: Karen 님, 2018년 12월 26일
We truly apologize for the inconveniences you had during your stay. I will be sure to speak with staff and will address the issues with the cleanliness.

4/10 - 별로예요

Clarenda

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Big Mistake, was very nice way back when but NOT N
Nice friendly check in but down hill fast from there. Totally ice COLD INDOOR POOL, REASON I wanted to stay. Room set up for only one person instead of two. They do not believe if any heat. Hallways are frigid and take most of the night to get room warm. Big mistake staying.
2018년 12월에 1박 숙박함
답변 제공: Karen 님, 2018년 12월 14일
We truly apologize for the inconveniences you had during your stay. The hotel is under new ownership and they are working hard to put it back to where is was once ago but we thank you for your review so we can work on those issues.

8/10 - 좋아요

Phyllis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our visit.
Everything was great with the exception of the pool not being warm enough to swim in and the breakfast needed an attendant. Check in was extremely helpful and friendly.
2018년 12월에 1박 숙박함
답변 제공: Karen 님, 2018년 12월 11일
Thank you for your review. We will be sure to address the pool and breakfast issues. Look forward to having you stay with us again.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we checked into our room, we found exposed electrical wires behind the main door, both table lamps were broken, and a wood door had been removed from the dresser and was sitting on the floor next to it. We realized the cab!e on the tv wasn't working, either. The night desk clerk came up to our room and couldn't fix it. He offered to move us to another room. When we got to the second room, it had not been cleaned (dirty towels on the floor, beer cans everywhere, and the bed wasn't made). We went back to the lobby and was told by the night clerk that he could upgrade us to a room with two double beds and he wouldn't charge us the extra fee for the upgrade. For all of the years that I have worked hotel management, I have never tried to con a guest that going from a king room to a double was an upgrade or that it would cost more.
2018년 9월에 2박 숙박함
답변 제공: Karen 님, 2018년 12월 4일
We truly apologize for the inconveniences you had during your stay. Not sure what room you had that had all those issues but that is unacceptable and I will be discussing this with the new owners so this gets address.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We found a dead bug in the room. The carpet was stained and patched. I had to ask for glasses. At breakfast. which was included there was rubber eggs, toast, cereal, waffles and that was it. No fruit etc. We were watched the whole time by the staff while we were eating. Very uncomfortable and never have experienced that before. Run down and I would rate it a -1. We slept in our clothes and checked the bed for bugs.
2018년 11월에 1박 숙박함
답변 제공: Karen 님, 2018년 12월 4일
We truly apologize for the inconveniences you had during your stay. Not sure what room you had that had all those issues but that is unacceptable and I will be discussing this with the new owners so this gets address.

4/10 - 별로예요

Richard

Nearly impossible to find, small, kind of dirty.
2018년 11월에 1박 숙박함
답변 제공: Karen 님, 2018년 11월 27일
We truly apologize for the inconveniences you had during your stay. The hotel recently has been taken with new ownership and with that being said they have had a lot of obstacles to encounter but they will get there. I do hope when we change to a franchise you will give us another try.

6/10 - 괜찮아요

실제 이용하신 고객

2018년 11월에 2박 숙박함
답변 제공: Karen 님, 2018년 11월 27일
We hope you enjoyed your stay.

6/10 - 괜찮아요

Jasmine 님, ATL

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I liked that the hotel had an indoor pool and free breakfast. They rooms however are dirty. Bugs and worn ceilings, walls, and doors make the room look really gross. The staff were really friendly, and housekeeping kept fresh towels in the room and the trash emptied.
2018년 11월에 4박 숙박함
답변 제공: Karen 님, 2018년 11월 27일
We truly apologize for the inconveniences you had during your stay. The hotel recently has been taken with new ownership and with that being said they have had a lot of obstacles to encounter but they will get there. I do hope when we change to a franchise you will give us another try.

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel in a great location
They have new owners who are really working on upgrading the service and renovating the hotel. Room was clean, front desk was attendant was nice, and hotel felt safe.
2018년 11월에 1박 숙박함
답변 제공: Karen 님, 2018년 11월 20일
We appreciate your review and look forward to having you stay with us again.

2/10 - 너무 별로예요

Rebecca

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches everywhere.broken phone,lamp,blow dryer,no towels,breakfast was only Raisin Bran and waffles nothing else .i will never stay there again!
2018년 11월에 1박 숙박함
답변 제공: Karen 님, 2018년 11월 12일
We truly apologize for your inconveniences you had during your stay. We are under new ownership and they are doing there best to turn things around.