로비

데이즈 인 바이 윈담 해거스타운 I-70 여행 후기

2 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 917개 이용 후기 중 133개" "
평점 8 - 좋아요. 917개 이용 후기 중 290개" "
평점 6 - 괜찮아요. 917개 이용 후기 중 231개" "
평점 4 - 별로예요. 917개 이용 후기 중 140개" "
평점 2 - 너무 별로예요. 917개 이용 후기 중 123개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

Shadi

좋아요: 청결 상태, 직원 및 서비스
It's right off the main road so you can hear the traffic and everything is old but in working condition
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Shadi, We regret to hear that you were disturbed by the traffic noise during your stay. Our hotel aims to maintain our facilities to ensure functionality. Should you have any further feedback or concerns, please don't hesitate to contact us directly.

10/10 - 훌륭해요

Dwayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Dwayne,Thank you for your kind words about our customer service! We strive to provide excellent service to all our guests. We appreciate your feedback and hope to welcome you back in the future for another great experience.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place if your working and fairly cheap
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello James,Thank you for staying with us and for sharing your feedback. We're glad to hear that our hotel suited your budget and offered a suitable environment for work. We appreciate your patronage and hope to welcome you back in the future for another pleasant stay.

2/10 - 너무 별로예요

McKenna

연인과의 여행
별로예요: 직원 및 서비스
The locks to get into the room barely worked. U have to pay extra if you have a dog. I would never stay again.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello McKenna,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced with the locks and the pet policy. We appreciate your input and will take it into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Denyse

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was convenient for me
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 19일
Hello Denyse,Thank you for choosing our hotel for your stay. We're glad to hear that our location was advantageous for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Darwin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was old and carpet dirty, breakfast was horrible, almost nothing but some cereal and hard heggs.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Darwin, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the condition of our property and the breakfast offerings. We constantly strive to improve the guest experience and your input will help us in our ongoing efforts. Please know that your concerns have been noted and will be shared with the relevant departments for further review.

2/10 - 너무 별로예요

Elissa

Never again
From the attitude of the front desk clerks to the roaches in the room this was a terrible experience. I travel a lot and this is the worst days inn I have stayed at. Even the wifi was terrible. I was traveling through for my birthday and wanted a place to stay and rest but never again Days Inn Hagerstown. Only other thing is the app needs to update the deposit because it shows 25.00 but it was 50.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Hello Elissa, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Anna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff violated my rights!
My stay at Days Inn on Dual Highway, Hagerstown, MD was the worst i have ever experienced! The maid opened my room door with her master key while i was sleeping. I didn't have any clothes on. I jumped out my sleep and I asked her what she was doing in my room. She didn't answer me and continued to walk in my room and picked up the house phone and called the front desk! I was very upset! They violated my rights and neither the maid nor the front desk clerk apologize! I was very furious!!!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Anna, We apologize for any inconvenience you may have experienced during your stay. Our team takes matters like these very seriously and we assure you that we will be addressing this issue internally. Please feel free to contact our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Malcolm

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Malcolm,We truly appreciate your 5-star rating! It was a pleasure having you as our guest and we're delighted to know that you had a wonderful stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Shelly

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were nice size but the shower didn’t put out hot water and the heater/ac didn’t work. The staff were nosy and mean. They did not follow the guidelines nor prices they put on this site. They claim the fee is only $25 on here but charge $50 then state they have no control over what is put on a third party site. They did not make clear the rules on guests at check in and then wished for me to vacate the property after a dispute over this fact and unwillingness to pay an additional $30 for the extra person that was not planned.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Shelly, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We are dedicated to providing a comfortable environment for all of our guests, and we regret to hear about the issues you encountered with the shower and HVAC system. As for the pricing discrepancy, we apologize for any confusion. While we strive to maintain accurate information on third-party websites, we recommend contacting our front desk directly for the most up-to-date information on fees and charges. We regret if there was any miscommunication regarding our guest policies. We always aim to be transparent and provide clear guidelines at check-in. We appreciate your feedback and will take it into consideration to further improve our services. Should you have any further concerns or require assistance, please do not hesitate to reach out to our management team directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a more pleasant stay.

8/10 - 좋아요

Eileen

가족 여행
Room was good. Time for serving breakfast was not very long . We came down at 9:07 am & it was closed & food put away. A suggestion is to have breakfast time a little bit longer because sometimes people like to sleep in abit later. I was disappointed when we got down there to grab some breakfast and it closed at 9:00 am. Maybe they could extend the breakfast served until 10am.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Eileen,Thank you for your feedback regarding the breakfast service. While we appreciate your suggestion to extend the breakfast hours until 10 am, we currently offer a generous time slot for our guests to enjoy their meal. We apologize for any inconvenience caused and will take your comments into consideration for future improvements. We hope you had an overall pleasant stay and would love to welcome you back in the future.

2/10 - 너무 별로예요

JAMIL

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello JAMIL,We apologize for any dissatisfaction you may have experienced during your stay. We encourage you to reach out to our hotel directly so that we may address any concerns you have. We value our guests' feedback and always strive to improve our services.

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Friendly staff,clean grounds,room and lobby. Competitive pricing. No issues during my short stay.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Alan,Thank you for taking the time to share your positive experience. We appreciate your kind words about our friendly staff, clean grounds, and competitive pricing. We strive to provide a pleasant stay for all our guests and it's great to know that we met your expectations. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Dana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is awesome. Ahmed at the front desk is very friendly and helpful. I've been there for months and they were very accommodating
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Dana,Thank you for your kind words about our staff, particularly Ahmed at the front desk. It's wonderful to hear that they were friendly and accommodating throughout your stay with us. We appreciate your continued support and hope to welcome you back in the future for another great experience.

2/10 - 너무 별로예요

Emile

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ça ne mérite pas deux étoiles, c’est malpropre, désuet et insecurisant
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Emile, Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous prenons vos commentaires au sérieux et nous nous efforçons constamment d'améliorer nos installations et nos services. Nous vous encourageons à contacter notre équipe de direction afin de discuter de vos préoccupations plus en détail.

6/10 - 괜찮아요

PETER

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello PETER, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will take them into consideration as we strive to improve our services. If you have any further concerns, please feel free to reach out to our management team directly.

8/10 - 좋아요

Frederick

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Frederick,Thank you for your positive rating! We're thrilled to hear that you had such a great experience with us and we look forward to welcoming you back again soon.

6/10 - 괜찮아요

Tracy

별로예요: 숙박 시설 상태 및 시설
Nonsmoking Room smelled like an ashtray.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Tracy ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 - 너무 별로예요

Kenneth

This place really stinks outdated old blankets and then they want a 50 dollar deposit for what ??
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Kenneth, We apologize for any inconvenience caused. Our team strives to provide a comfortable stay and we appreciate your feedback. The deposit is to ensure the safety of our property and will be fully refunded upon check-out.

6/10 - 괜찮아요

Clifford

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Clifford, Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We appreciate hearing about your experience and apologize for any inconvenience you may have encountered. Should you have any further concerns, please reach out to our management team directly. We value your feedback and hope to welcome you back in the future for an improved stay.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

lorraine

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello lorraine,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 - 너무 별로예요

Adrienne

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Bed was terribly uncomfortable and cheap towels/blankets made it for an unpleasant stay. Overall the place was pretty shabby compared to their competitors.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Adrienne ,Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

2/10 - 너무 별로예요

Samantha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The guy at the front was unbelievably rude denied any quests coming into my room or anyone coming in too even help me get settled into the room. Refused my daughter's coming in too say goodbye too me for the night the room was terrible too the point that I couldn't even stay it smelled terrible of smoke and mold, the hallway smelled of burning rubber, I've never smelled anything like it. It's a terrible hotel and staff is even worse. It should be closed down
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello Samantha,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 - 별로예요

Bruce

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The elevator was broken so I had to use the stairway and in the morning at the free continental breakfast the juice machine was broken down
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 11일
Hello Bruce,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 - 너무 별로예요

steven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirtiest hotel I have ever been. Motel are cleaner. Worst customer service. Harried us up to leave. Could not even bring breakfast to
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello steven, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 - 별로예요

Victoria

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property had a strange smell on corridor. Foyer furniture looked dirty. Room was scant. small tv hanging on wall. Small desk No other furniture except bed Will avoid Days Inn in the future
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Victoria, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 - 훌륭해요

Joseph

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello Joseph,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Patrick

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Patrick,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Dana

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Dana,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 - 좋아요

Leslie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 18일
Hello Leslie,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 - 별로예요

Bernard

별로예요: 청결 상태, 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Bernard,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 - 좋아요

Cheryl 님, Owings

좋아요: 숙박 시설 상태 및 시설
I can smoke in my room
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hi Cheryl,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

michael

출장 여행
Your typical budget motel: the whole place looks worn and smells like smoke. "Free continental breakfast " is a few supermarkets muffins pulled from a freezer or Fruit Loops and milk. Don’t think this place is working with the county to house homeland like many of their competitors, but there were several sketchy looking people hanging around all hours of the day.
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello michael,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 - 좋아요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 17일
Hello Kathy,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Stephen 님, Norwalk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Stephen,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - 너무 별로예요

Donald

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked a room for the time my employer allotted I would be down there for. The employer time changed, and had to check out a day early. Spone with the hotel manager there when checking out and asked if I can get a refund for the day/night I paid for but no longer needed. Manager said because booked through a 3rd party would have to request the refund through them and that they would let the 3rd party know they accept the refund. Spoke with 3rd party who reached out to hotel and the manager lied to the 3rd party rep and said they never said that. Talk about ripping a person off to gain a few dollars for themselves and not honoring their word!
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Donald,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This the worst hotel we have ever stayed in. Stained carpets, rundown halls and bedrooms, terrible breakfast offerings, slow internet and unclean rooms.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Michael,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 - 훌륭해요

Dana

2023년 5월에 4박 숙박함
답변 제공: Manager 님, 2023년 6월 22일
Hello Dana,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

2/10 - 너무 별로예요

Dwyane

가족 여행
별로예요: 숙박 시설 상태 및 시설
OMG,, It smells everywhere, carpet is dirty, the lobby looks like it is 20 years old.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Dwyane, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

4/10 - 별로예요

charles

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello charles,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

RAY-SHON

별로예요: 청결 상태, 숙박 시설 상태 및 시설
this property was the WORST property ive ever booked its as bad or worst as the super 8 it was dirty and seamed to be on its last leg omg...
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 26일
Hello RAY-SHON, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 - 너무 별로예요

Tamara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will never book another Days Inn plus any posted hotel pictures will be viewed with a jaded eye. This property looked ok (not a Hilton or Hyatt but wasn’t looking for that) and was more interested in value/a clean pit stop on a weeklong road trip. Very disappointed!
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 21일
Hello Tamara,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our property and also our value. We hope to see you again in the future.

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff are wonderful. My room is always clean. It's very comfortable
2023년 5월에 4박 숙박함
답변 제공: Manager 님, 2023년 5월 20일
Hello Dana,It means so much to have earned your business. We appreciate the feedback regarding our staff and your insights regarding our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 - 괜찮아요

Kevin

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Kevin,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Gregory

가족 여행
별로예요: 직원 및 서비스
Thumbs down
The front desk staff specifically the man with glasses blue and white shirt w jeans had the WORST customer service skills I have ever experienced. He thrives in expressing everything that will not work for you instead of going the extra mile for ALL customers.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Gregory, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 - 별로예요

James

연인과의 여행
좋아요: 청결 상태
Was Charged $50 as a deposit That was supposed to be returned to our credit card. It’s been over a week and no credit yet. We needed an ice bucket, and the manager didn’t believe we didn’t have one, and came to our room to look. Insulting won’t be staying there again
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 12일
Hello James, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 - 괜찮아요

Emma

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
Hello Emma,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting.
Save your money and sleep in your car. This place was terrible. They were doing renovations on the first (and possibly other) floor. We were given a room on the 4th floor. The elevator was shaky and dirty. Dirty hallways, key cards didn't work (twice), fridge and microwave in room didn't work, next to no amenities (really rough, thin towels, bars of soap that were more like slivers), breakfast offerings were slim.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 26일
Hello Richard, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 - 훌륭해요

Dana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very nice and helpful. My room was aways clean and comfortable.
2023년 4월에 4박 숙박함
답변 제공: Manager 님, 2023년 4월 22일
Hello Dana,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff as well as our room. Guest comments such as yours help us to continuously improve. Thank you for your business.