Dear WHUISUB, Thank you for staying with us and taking the time to review us! We are really sorry to hear that you had some unsatisfied experiences while staying at our hotel. This is not what we expected. We will try my best to improve service quality. We hope to see you on your next trip to Ha Long so that we will have a chance to serve you more thoughtfully. Once again, thank you for your feedback. From Ms Trang - The Customer Service team of Muong Thanh Grand Ha Long hotel

Dear Mr/Ms., Thank you for taking the time to tell us about your experience at Muong Thanh Grand Ha Long Hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our swimming will be renovated next year therfore we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chung Vu Sales Manager

Dear Valued Customer, Thanks for supporting us and taking the time to review us ! We appreciate your feedback and look forward to welcoming you back soon! Thank you so much!

Dear Mr Minh, Thank you for staying with us and taking the time to review us. We are really sorry to hear that you had some unsatisfied experiences while staying at our hotel. We appreciate all your comments and will try my best to improve the facilities and service quality. We hope that you will give us an opportunity to welcome you back in the near future. If you need any information, don't hesitate to contact us! Thank you so much!

Dear Valued Customer, Thanks for supporting us and taking the time to review us ! We appreciate your feedback and look forward to welcoming you back soon! Thank you so much!

Thank you so much for choosing Muong Thanh Grand Ha Long in your itinerary We have received your feedback, and so regret for the inconveniences cause to you if any Your value comment has been submitted to the hotel Management. We believe that everything will be perfect at the next time you return Thank you so much and Best regards,

Thank you so much for choosing Muong Thanh Grand Ha Long hotel in your itinerary We hope that you have got a happy and comfortable trip in Ha Long. Thank you so much and best regards Looking forward to welcoming you back again

Dear Valued Customer , Thank you so much for choosing Muong Thanh Grand Ha Long in your itinerary We have received your feedback and so regret about the inconvenience caused to you. The hotel is in process of renovation. We believe that everything will become more perfect and satisfy you at the next time you return Thank you so much and Best regards,

Dear valued customer, Thank you so much for choosing Muong Thanh Grand Ha Long in your itinerary We have received your feedback, Please believe that we are so regret about the inconvenience caused to you. Your valued comment has been submitted to the hotel management. The hotel is in process of overal renovation and everything will become more perfect, we believe that it'll satisfy you at the next time you return Thank you so much and Best regards, 尊敬的客户， 非常感谢您在行程中选择了Muong Thanh Grand Ha Long 我们已收到您的反馈意见，请相信我们对您造成的不便深表歉意。 您的评论已提交给酒店管理部门。 酒店正在进行整体装修，一切都会变得更加完美/我们相信它会在下一次回来时让您满意 非常感谢你和最诚挚的问候，

Dear valued customer, Thank you so much for choosing Muong Thanh Grand hotel in your itinerary We hope that you've had a pleasant journey. Looking forward to welcoming you back again Best regards

Dear Mr. Seiichi Jimbo, On behalf of the Management Muong Thanh Grand Ha Long hotel, I greatly appreciate your comments about your experiences at our hotel. At Muong Thanh Grand Ha Long, we attempt to provide the best service experience for each customer; therefore your review is very important and useful for us. I am so sorry that your experience did not as your expectations; and please allow us to express our sincerest apologize. For the problems of carpet, we are seriously take it into considering and plan to renovate in 2017. Besides, for the noise that you heard from other guests, we will pay more attention to this problem and would arrange well guests by nationality for a more comfortable stay (different floor and wall for different nationality…). Thank you for your sharing and we hope that you will give us the opportunity to serve you in the near future. Muong Thanh Grand Ha Long Sales Manager, Vu Thi Chung