숙박 시설의 전망

디아르 렘디나 여행 후기

4 out of 5
디아르 렘디나
Rue de la Medina, Hammamet, Nabeul Governorate

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 180개 이용 후기 중 67개" "
평점 8 - 좋아요. 180개 이용 후기 중 69개" "
평점 6 - 괜찮아요. 180개 이용 후기 중 25개" "
평점 4 - 별로예요. 180개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 180개 이용 후기 중 9개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Sondes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour en famille : les chambres sont très belles et bien entretenues, très propres, le personnel est poli et serviable, les repas sont bons. Le seul bémol c est l’animation elle est pas au top pour des vacances scolaires avec des enfants Un très grand merci à toute l’équipe de l’hôtel et surtout au service réservation.
2023년 12월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2024년 1월 25일
Chère Sondes,Nous vous remercions sincèrement d'avoir partagé votre expérience avec nous. Nous sommes ravis de lire que vous avez apprécié nos chambres, notre personnel et nos repas. Vos commentaires sur l'animation seront pris en compte pour améliorer notre offre de divertissement. Nous transmettrons également vos remerciements à notre équipe, en particulier au service réservation. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un séjour encore plus agréable.Meilleures salutations,

6/10 - 괜찮아요

Sofiane

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Public Relations Officer 님, 2023년 10월 23일
Dear Sofiane,Thank you for sharing your feedback and for choosing to stay at our hotel. We value your opinion, and we're always striving to improve our services. If there were any specific aspects of your stay that you believe we can enhance, please don't hesitate to share them with us. We hope to have the opportunity to serve you better in the future.Best regards,

4/10 - 별로예요

Thibaud

2023년 9월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2023년 10월 2일
Cher Thibaud,Nous sommes désolés de voir que votre expérience n'a pas été à la hauteur de vos attentes. Votre avis est important pour nous, et nous aurions aimé en savoir plus sur les aspects de votre séjour qui n'ont pas été satisfaisants. Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir pour vous offrir une expérience bien plus positive.Meilleures salutations,

4/10 - 별로예요

Zied

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Une mauvaise expérience, aucun rapport qualité prix, j’ai payé très cher et pas de service rendu
2023년 7월에 7박 숙박함
답변 제공: The Management Team 님, 2023년 8월 23일
Cher Zied,Nous sommes désolés d'apprendre votre déception. Votre avis est important pour nous et nous prenons vos commentaires en compte pour améliorer nos services. Nous nous efforçons constamment d'offrir la meilleure expérience possible à nos clients. Votre feedback nous aide à identifier les domaines à améliorer. Merci de nous avoir fait part de votre expérience.Nous espérons avoir l'opportunité de vous accueillir de nouveau dans un futur proche pour une meilleure expérience.Meilleures salutations,

10/10 - 훌륭해요

Ghaieth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 10박 숙박함
답변 제공: The Management Team 님, 2023년 7월 21일
Dear Ghaieth,Thank you for taking the time to rate our hotel with a perfect 5/5 score! We are thrilled to hear that you had a wonderful stay with us. Providing exceptional experiences to our guests is our top priority, and your positive feedback validates our efforts.We hope you enjoyed our amenities, comfortable accommodations, and top-notch service. If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon for another fantastic stay.Warmest regards,

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2022년 11월에 3박 숙박함
답변 제공: Faycel Mhadhbi 님, 2022년 11월 25일
Dear Mr David,We thank you for chosen our Hotel Diar lemdina during your last visit in Tunisia.Looking forward to welcoming you again Best regards

8/10 - 좋아요

Mahammad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, well maintanied with lots of character.
2022년 7월에 7박 숙박함
답변 제공: Public Relations Officer 님, 2022년 8월 4일
Dear Mahammad, Thank you for the review. We love to read that you adored the unique character of our resort and you enjoyed your stay. We look forward to welcoming you again soon. Best regards,

10/10 - 훌륭해요

Ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Malgré un descriptif de la part d’hôtels.com faux Le personnel a su gérer Par contre le directeur est au abonné absent impossible de pouvoir discuter avec lui . Cl est bien dommage
2022년 7월에 5박 숙박함
답변 제공: Public Relations Officer 님, 2022년 10월 19일
Cher Ali,Nous vous remercions pour le review.Nous sommes ravis de lire que vous avez passé un très beau séjour :)Nous communiquons toujours un descriptif à jour à nos partenaires mais voilà parfois on peut rencontrer des petits soucis qui sont gérés sur place par nos équipes.Nous devons mentionner que le Directeur de notre hotel est très actif et toujours sur le terrain. Il s'agit peut être d'un cas bien précis ou il n'était pas sur place pour une raison bien détérminée.Nous espérons vous accueillir de nouveau dans un futur très proche.Meilleures salutations,

10/10 - 훌륭해요

Braham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2022년 7월 26일
Dear Braham, Thank you for the review. We are excited to note that you enjoyed a top stay with us and we look forward to welcoming you again soon. Best regards,

10/10 - 훌륭해요

Joshua

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2022년 10월 19일
Dear Joshua,Thank you for the review.We are so happy to receive your full star rating !We look forward to welcoming you again soon.Best regards,

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude staff , no parking , rude restaurant manager
2021년 8월에 1박 숙박함
답변 제공: Public Relations Officer 님, 2021년 8월 23일
Dear Guest, Thank you for the feedback. We are so sorry to learn that you couldn't find at least one positive aspect about your stay with us. We don't have any details about what happened with the staff, knowing that they are usually known for their warm welcome and professional service. We hope that you will come back again soon for a much better stay. Best regards,

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Soon as I arrived , I was told in a rude tone that there is no parking available and I have to leave my car outside . Dinner was good the first night but was catastrophic the second night . Also receptionist was rude and was trying to charge me 50 dt extra . The pools closes at 6 pm , and you have to pay extra 50 dt to use the main pool . We asked for towels 7 times and finally we got them 24 hours later . At the restaurant you have to pay for water at the dinner time they do not have any type of water. We will not come back
2021년 8월에 1박 숙박함
답변 제공: Faycel Mhadhbi 님, 2021년 8월 22일
Dear Mr Saadana, First of all, we would like to thank you for choosen our Hotel for your last visit in Tunisia. And we apologize for the misunderstanding happened during your stay. Maybe the parking was full upon your arrival but we can tell you that in a good tone. Actually the access to the Pool House Lounge is not for free, and cost 50 Dinars per person will be reduced from the your bill (Food, drinks etc..) and not for free :) Swimming pools closed at 6 pm while the life guard men finish his shift at 6pm. You booked Half Board pension means breakfeast and Dinner only without drinks and only All in soft has drinks included. We thank you in advance for your understanding

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es wahr seh er schön.
2021년 8월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2021년 8월 23일
Dear Guest, Thank you for the review. We love to know that you had a wonderful holiday in our resort. Maybe our special architecture was one of the many reasons for which you enjoyed. We look forward to welcoming you again in the near future. Best regards,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설
Good spacious family room
We booked a large family room. We received a free upgrade at the check in and we liked it!
2021년 6월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2021년 8월 18일
Dear Guest, Thank you so much for your review. Well we love to pamper our guests so we are very happy that you enjoyed your holiday with us. We look forward to welcoming you again soon. Best regards,

2/10 - 너무 별로예요

Oussema

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: Fayçel Mhadhbi 님, 2021년 3월 8일
Bonjour M. Oussema, Nous avons le regret de vous informer que notre Hôtel Diar Lemdina était fermé durant cette date. Il c'est avéré que le plateforme d'Expedia à fait un mise à jour, dont ils ont re-lancé la vente de notre Hôtel sur cette date. Nous excusons pour ce malentendu et avons le plaisir de vous accueillir prochainement dans notre Hôtel. Merci de prendre note que la ré-ouverture de l'Hôtel est prévue le 12/03/2021 Merci d'avance pour votre compréhension Au plaisir de vous accueillir parmi nous

8/10 - 좋아요

실제 이용하신 고객

2020년 10월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2020년 10월 26일
Dear Guest, Thank you for the feedback. We are glad you had a lovely stay in our resort and we hope you enjoyed all the activities and heartful services we provided :) We look forward to welcoming you again soon ! Best regards,

8/10 - 좋아요

실제 이용하신 고객

2020년 10월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2020년 10월 23일
Dear Guest, Thank you for sharing your feedback. The whole team is very glad to know you had an almost perfect stay in our resort :) We hope you discovered as many beautiful places on our domain and we look forward to welcoming you again soon. Best regards,

10/10 - 훌륭해요

ALI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 5박 숙박함
답변 제공: Public Relations Officer 님, 2020년 9월 30일
Dear Ali, Thank you for the feedback. We are so glad you had a 10/10 holiday in our beautiful resort nested in the heart of the Medina of Yasmine Hammamet :) We look forward to welcoming you again in the near future ! Best regards,

10/10 - 훌륭해요

Driss

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
n très bon séjour.
Très bien reçus, appartement très correct et convivial, restauration de qualité et un calme parfait.
2020년 8월에 3박 숙박함
답변 제공: Public Relations Officer 님, 2020년 8월 29일
Cher Driss, Nous vous remercions pour le feedback. Nous sommes ravis d'apprendre que notre hôtel original vous a offert toute la détente recherchée :) Nous espérons que vous allez nous rendre de nouveau visite dans un futur proche ! Meilleures salutations,

2/10 - 너무 별로예요

Seideutsch 님, München

단체 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Essen sehr schlecht: stinkende Fische, schmeckt nicht war echt katastrophal
2020년 7월에 1박 숙박함
답변 제공: Public Relations Officer 님, 2020년 8월 3일
Dear Guest, Thank you for the feedback. We are very sorry you did not enjoy your stay in our resort. Although we understand that the dissatisfaction is connected to the buffet, we do hope that you keep a good souvenir of the place itself. We look forward to welcoming you again in the future, confident that you can have a really nice stay :) We hope you will give us the chance to prove it. Best regards,

10/10 - 훌륭해요

Desiderio 님, Milano

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cortesia del personale, pulizia, ottimo ristorante e ambiente in stile coloniale
2020년 7월에 9박 숙박함
답변 제공: Public Relations Officer 님, 2020년 7월 18일
Dear Desiderio, Thank you very much for your feedback. It is such a joy to read you had a wonderful stay in our resort :) We look forward to welcoming you again very soon ! Best regards,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
a signora Khaola e Samir reception fantastici
2020년 7월에 1박 숙박함
답변 제공: Public Relations Officer 님, 2020년 7월 10일
Dear David, Thank you very very much for your excellent feedback ! We are thrilled you had such a great stay in our resort and we look forward to welcoming you again soon :) Best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Globalement positif. Tout est bien Service impeccable!
2019년 12월에 4박 숙박함
답변 제공: Public Relations Officer 님, 2020년 1월 7일
Cher Client, Nous vous remercions pour le feedback. Nous sommes ravis de lire que vous avez inclut cette expérience sur la liste des beaux moments :) Nous espérons vous accueillir de nouveau prochainement. Meilleures salutations,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 11월에 6박 숙박함
답변 제공: Public Relations Officer 님, 2019년 12월 7일
Dear Guest, Thank you for the feedback. We hope you enjoyed your stay in our resort and you made plenty of beautiful souvenirs :) It will be a pleasure to welcoming you again soon. Best regards,

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 10월에 9박 숙박함
답변 제공: Public Relations Officer 님, 2019년 10월 28일
Dear Guest, Thank you very much for your feedback. We hope you had a wonderful stay in our resort and we look forward to welcoming you again in the near future :) Best regards,

8/10 - 좋아요

Yacine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Presque parfait.
Bonjour tout le monde, avec ma famille, nous avons passé un semaine vraiment agréable à Diar Lemdina. Que se soit, les restaurants, la bouffe, le service, l'animation extraordinaire de Chika et son groupe. C'était presque parfait, sauf que pour ma part, j'ai souffert de la literie. Les matelas sont si durs que tous mes problèmes de dos me sont revenus. Et 10 jours après mon retour, je souffre encore. Dommage.
2019년 8월에 7박 숙박함
답변 제공: Public Relations Officer 님, 2019년 10월 20일
Cher Yacine, Nous vous remercions pour le feedback. Nous sommes ravis de lire que vous avez passé un très beau séjour chez nous, en profitant de l'ensemble de nos activités, services et attention :) Nous sommes navrés pour votre petit souci et nous aurions été ravis de pouvoir faire plus, pour un confort total. Nous espérons vous accueillir de nouveau prochainement ! Meilleures salutations,

10/10 - 훌륭해요

Husam

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2019년 6월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2019년 8월 11일
Dear Husam, Thank you very much for your feedback and for the excellent rating ! We are thrilled you fully enjoyed your experience and we look forward to welcoming you again in the near future. Best regards,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 6월에 17박 숙박함
답변 제공: Public Relations Officer 님, 2019년 7월 17일
Dear Guest, First of all thank you for the feedback. Unfortunately we have no information about what could get wrong with your holiday as we expected to read about a 5 star holiday. We remain at your disposal if you want to write us more about your stay by contacting us via the contact form on our website. We hope to welcoming you again next time, being certain you can have a nice stay in our resort. Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le personnel est très gentil toujours un sourire Plusieurs piscine dans l hôtel ,un restaurant super sympa dans la médina qui s appel « au pécheur «
2019년 7월에 10박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
2019년 6월에 3박 숙박함
답변 제공: Public Relations Officer 님, 2019년 6월 24일
Dear Guest, Thank your for the feedback. We hope you had an overall good experience in our hotel as we do do not have enough information about positive and negative aspects. But we do hope you will come back again soon for a better holiday :)

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a good hotel. The staff was very helpful and pleasant. The food was good. The location is good. Sound proofing the rooms would help since they have music entertain emend everything night and it lasts until 3.00 am. They need to help their reception staff with proper updating software programs. The lack of such programs caused us hours of anguish at the checkin time and caused their staff at the reception to deny our reservation made about four months earlier. Thanks to he people at the reception we were able to get our reservation problem resolved.
2019년 6월에 3박 숙박함
답변 제공: Public Relations Officer 님, 2019년 6월 18일
Dear Guest, Thank you for sharing your valuable opinion. First of all we are glad you enjoyed overall the travel experience at our hotel. We apologize about the little inconvenient concerning your check-in but sometimes it may happen as no software is without faults. We thank you for your comprehension on this aspect as we assure you this is no rule but an accident. We hope to see you again among us very soon. Best regards from all the team :)

10/10 - 훌륭해요

Etienne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: Public Relations Officer 님, 2019년 5월 11일
Cher Etienne, Nous vous remercions pour le retour sur l'expérience passée dans notre hôtel ! Nous sommes ravis de savoir que vous avez bien profité de votre séjour et nous espérons vous accueillir de nouveau prochainement pour vous contenter de la nouvelle piscine en plein air. Meilleures salutations,

8/10 - 좋아요

Etienne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Il faut y aller
Medi n'a. Hôtel sur 12 ha.
2019년 5월에 2박 숙박함
답변 제공: Public Relations Manager 님, 2019년 6월 14일
Cher Etienne, Nous vous remercions pour le retour sur l'expérience. Nous sommes ravis que vous avez bien apprécié le concept unique de notre vaste hôtel, situé à l'intérieur de la médina de Yasmine Hammamet et nous espérons vous revoir de nouveau parmi nous dans le futur proche. Meilleures salutations,

10/10 - 훌륭해요

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2019년 4월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2019년 5월 3일
Dear Guest, We thank you very much for this feedback. Your 5/5 starts are the proof that you enjoyed your stay as well as our special concept. We look forward to welcoming you again soon, in time to also enjoy the new outdoor pool. Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le personnel est comme à chaque fois tres accueillant, disponible et agréable. Le temps passe vite et en meme temps cet hôtel est familial, convivial, et tres reposant. On y mange tres tres bien, les plats sont proposé en buffets, tres copieux et pleins de saveurs. l'animation et toute l'équipe d'animateurs est sympathique et super agréable. C'est un endroit que je recommande pour des vacances en famille, en couple, en solo ou entres amis.
2019년 4월에 7박 숙박함
답변 제공: Public Relations Officer 님, 2019년 5월 4일
Cher Client, Tout d'abord nous vous remercions d'avoir partagé votre avis avec nous ainsi qu'avec nos autres lecteurs. Nous sommes très contents de lire que vous avez bien apprécié votre séjour familial dans notre hôtel. Nous accordons une grande importance aux aspects dont vous avez mentionné et aimé à la fois, comme la qualité du buffet ou bien la variété de l'animation. Nous espérons vous accueillir de nouveau prochainement, une fois la nouvelle piscine en plein air sera prête à vous offrir d'autres moments inoubliables. Meilleures salutations,

8/10 - 좋아요

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연인과의 여행
좋아요: 직원 및 서비스
Comoda x i servizi,dovrebbe essere rinnovata nella parte delle camere
2019년 4월에 5박 숙박함
답변 제공: Public Relations Officer 님, 2019년 4월 29일
Dear Guest, First of all we thank you for the feedback. We are glad to read that you enjoyed the most part of your stay and we hope that you took the chance to try as many experiences inside the hotel as well as outside, in the medina. Our rooms may seem a little old but we count on your comprehension that we are talking about a style which goes with the entire concept of our hotel, recalling the ancient way of life inside an old town. We will add a touch of modernity with the new outdoor pool and we look forward to welcoming you again soon. Best regards,

6/10 - 괜찮아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 4월에 3박 숙박함
답변 제공: Public Relations Officer 님, 2019년 4월 29일
Dear Guest, Thank you for rating your experience in our hotel. We would have loved to read more about what are the aspects you enjoyed more as well as the negative ones. We look forward to welcoming you again soon, once our new outdoor pool will be waiting for you. Best regards,

8/10 - 좋아요

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단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
L'emplacement est un atout. L'absence de terrasse pour la restauration est un point négatif. L'absence de brochure sur les prestations offertes pas l'hôtel est dommage.
2019년 3월에 8박 숙박함
답변 제공: Public Relations Officer 님, 2019년 4월 30일
Cher Client, Nous vous remercions pour le feedback. Tout d'abord nous vous sommes contents de savoir que vous avez bien apprécié notre hôtel et que vous avez passé un beau séjour :) Nous avons aussi bien reçu vos remarques et nous apprécions que vous les avez noté. Nous espérons vous accueillir de nouveau prochainement, pour découvrir la surprise au niveau d’embellissement avec une nouvelle piscine en plein air. Meilleures salutations,

2/10 - 너무 별로예요

Jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible service, indifferent staff
Hour-and-a-half late check-in. Dirty, old, dingy room. Music pounding till 5 AM from nightclub. Awful restaurant service. After spending two days with our heads pounding, we wanted to be refunded our final three days and leave. As the director spoke to my husband, I was in our hotel room, contacting Hotels.com to see if they could work out a refund. While there, two of the staff used a key card to get in our room. No knocking, just opened the door to come in. When they saw me there, they apologized and left. I have no idea what they were entering our room for, but that scenario scared my mother-in-law and grandma so much that they didn’t want to stay alone that night, so we ended up staying overnight in their room for security. In the end, the director offered compensation of a massage and hammam, but at this point, we were over it. We couldn’t even look at their faces. Service was just dismissive, rude, and unprofessional. The whole experience left a bad taste in our mouths. One positive note: the bellhop was the only smile we received from service staff. He should get a raise. Hotels.com tried to resolve the issue with the hotel, but we weren’t given a refund. Hotels.com was professional and helpful, offering us coupons to put toward another hotel stay, which we did. Thanks to that, our trip wasn’t entirely ruined. The pictures on this site show a hotel that doesn’t exist. This is not a beachside hotel, so I’m not sure why there are photos of beaches here.
2019년 3월에 5박 숙박함
답변 제공: Public Relations Officer 님, 2019년 4월 1일
Dear Jessica, First of all we thank you for the feedback. As we responded to your previous one, we are sorry that you did not enjoy your stay in our hotel although our staff made all the effort to offer you a nice experience, like changing your rooms or inviting you to hammam and massages. We apologize for the late check-in but we count on your comprehension that the hotel was fully booked due to the Carnival in Yasmine Hammamet. We also apologize for our staff entering the room but this happened only because of the room exchange which wasn't yet actualized on our system. Also there was no sign of not disturbing on the door. Although we are not a beach front hotel we do have a private beach which is why you could see photos of it. We would have been glad if you tried to discover our dine around concept and the activities but we do hope that in the future you will give us a second chance. Best regards,

2/10 - 너무 별로예요

Jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful - staff couldn't care less about your stay
I hate writing bad reviews, but hotel management at Diar LeMedina preferred a bad review to refunding our last three nights, so here goes… We waited an hour-and-a-half past check-in for our room with no explanation. No one came to inform us of anything; we had to keep approaching reception to ask. Dinner was awful. The dining hall was cramped, crowded, dirty. You have to wait in long lines to get anything. You can barely move through the room. It was more of the same. The first night, we were treated to all night partying from the nightclub right outside our room. We thought it would end at 2 AM. 3 AM rolled around, 4 AM no sleep. 5 AM we got dressed to go to reception, because the phone wasn’t working in our room (probably because they get so many complaints from the all-night pounding, which was literally shaking the desk and walls), but once we got outside, the club finally closed. The final straw happened the next night at the restaurant. We brought in bottled water, because one of our party has a medical condition requiring low calcium water. The restaurant staff refused to allow it. I know that sounds ridiculous, and it is. My husband remained calm explaining the situation, but they went so far as to remove our glasses from our table, so we couldn’t use them. Hotels.com tried to resolve the issue, but the hotel refused to refund us. Hotels.com was professional and helpful, offering coupons to put toward another hotel stay.
2019년 3월에 5박 숙박함
답변 제공: Public Relations Officer 님, 2019년 4월 1일
Dear Jessica, First of all we thank you for the review. Positive or negative one, we read all the reviews as this is very important for our hospitality management. And since we mentioned how important this aspect is for us, we really insist on the fact that a review should only reflect the objective experience. We apologize for some of the inconveniences that you experienced at Diar Lemdina. The hotel was on full occupancy due to the Carnival which is no excuse just a fact for saying that we count on your comprehension for receiving your rooms later than the expected although all of our staff made the necessary efforts to ensure the usual service. Our rooms might seemed you old but in fact it is about a style that suits our particular concept of hotel inside the medina, a recall to this ancient and original style of life. We understand that this concept can not please everyone and we are very sorry to learn that you did not enjoyed it. All our team made was dedicated to offer you a nice experience in our hotel, which is why we've changed your room although it is very difficult to find an available suite when the hotel is full. We are certain that if you would have opened your travel sens of adventure, we would have enjoyed a lovely stay regardless small aspects that we tried to solve as quickly as possible. We hope that you will give our hotel a second chance in the future so that you could change this impression :) We look forward to welcoming you very soon ! Best regards,

10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Restauration tres bien. Personnel tres serviable et sympathique. Les chambres agréable spacieuse. Hotel dans l ensemble 9/10
2019년 2월에 4박 숙박함
답변 제공: Public Relations Officer 님, 2019년 3월 4일
Cher Client, Nous vous remercions d'avoir pris le temps de nous écrire. Nous sommes très contents de savoir que l'ensemble de notre hôtel vous a agréablement impressionné :) Nous espérons vous accueillir de nouveau prochainement pour plus d'amusement en été, lorsque la nouvelle piscine en plein air sera fonctionnelle. Meilleures salutations

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personnel serviable respectueux tres gentille restauration tres bien dans l ensemble tres satisfaisait
2019년 2월에 4박 숙박함
답변 제공: Public Relations Officer 님, 2019년 4월 23일
Cher Client, Nous vous remercions beaucoup pour le review. Nous sommes très contents de lire que vous avez tellement apprécié votre séjour. Pour un hôtel qui met le client au centre de sa philosophie, c'est la plus grande récompense. Nous espérons vous accueillir de nouveau prochainement, pour essayer la nouvelle piscine en plein air. Meilleures salutations,

8/10 - 좋아요

Amir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Freindly staff
2019년 1월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2019년 1월 15일
Dear Amir, Thank you for your review. We can understand that you had a good time at our hotel and that you most appreciated our staff :) We look forward to welcoming you again in the future with a new outdoor pool to enjoy. Best regards

8/10 - 좋아요

Kerstin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bekvämt och tryggt
Hotellet var bra och personalen var väldigt service minded. I anslutning till hotellet var en liten egen stad uppbyggd inom anläggningen. Här fanns butiksgator, aktiviteter, torg och serveringar. Det kan kännas tryggt att ha allt bekvämt nära och det fanns flera säkerhetsvakter på anläggningen. Tyvärr var butikerna i anslutning till hotellet dyra att handla i och många försäljare var väldigt tjatiga och påträngande.
2018년 12월에 7박 숙박함
답변 제공: Public Relations Officer 님, 2019년 1월 15일
Dear Kerstin, First of all thank you for your feedback. We are glad to know that you enjoyed our special hotel with unique architecture :) Also very happy t know that our staff was at your service. We apologize for the intrusion of some vendors although this aspect is not connected to the hotel. We look forward to welcoming you again in the future with a new outdoor pool ! :) Best regards

10/10 - 훌륭해요

kamel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mi manca tutto.
Soggiorno fantastico .bravi tutti ,ci siamo sentiti come a casa nostra.complimenti al lo staff.
2018년 12월에 13박 숙박함
답변 제공: Public Relations Officer 님, 2019년 1월 8일
Dear Kamel, Thank you for your wonderful review :) It feels so nice to know that one of our guests are missing our hotel ! Great to know that we could offer you this feeling of being like home. We look forward to welcoming you again in the future since you will have to try our new outdoor pool. Best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Chambre confortable mais ne correspondant pas à la commande (situation prévue vue sur la piscine): située loin de l'accueil et pas d'ustensiles ménagers dans la cuisine
2018년 12월에 4박 숙박함
답변 제공: Public Relations Officer 님, 2019년 1월 5일
Cher Client, Nous vous remercions pour votre avis. Nous sommes très contents de savoir que vous avez bien apprécié le confort de votre chambre. Nous sommes navrés de lire que vous n'avez pas eu la chambre souhaitée bien que si mentionné sur place, certainement cet aspect aurait été résolu de suite. Nous espérons vous accueillir de nouveau prochainement, pour une meilleure expérience qui comprendra l'accès à la nouvelle piscine en plein air :) Meilleures salutations

10/10 - 훌륭해요

kamel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2018년 11월 27일
Dear Kamel, Thank you very much for your feedback. We are very glad to see that you gave us a 5/5 :) We look forward to welcoming you again in the future, especially since we are going to have a new pool ! Best regards

8/10 - 좋아요

Aude

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 6박 숙박함
답변 제공: Public Relations Officer 님, 2018년 11월 14일
Dear Aude, Thank you very much for your feedback. We are glad to know that you enjoyed your stay and we hope that you had the time to test all our All Inclusive concept activities :) We look forward to welcoming you again soon. Meanwhile you can always keep in touch with us via our website. Best regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 2박 숙박함
답변 제공: Public Relations Officer 님, 2018년 11월 9일
Dear Guest, Thank you for your feedback. We hope that you enjoyed your stay. We would have loved to read your review, an important aspect for our satisfaction survey of the guests. We look forward to welcoming you again soon. Best regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
Not so nice
Mass tourism... Luckily buildings in the shape of an old Medina, rooms however are ordinary and bed as hard as a rock.
2018년 10월에 3박 숙박함
답변 제공: Public Relations Officer 님, 2018년 11월 2일
Dear Guest, Thank you for your feedback. We are sorry that you did not very much enjoy your holiday although our room respect the general minimalist architecture of the entire hotel and are regarded as being charming by most of our guests. We are also sorry that you did not had a good rest because of the bed but if mentioned on the spot we could have changed the room for you hoping that you would have more comfort. We look forward to welcoming you again soon for a better experience as we are certain that this is possible especially if you also take the time of exploring all our activities. Best regards